brochure - comarch bss suite [comarch’s strengths in bss]

Comarch BSS Suite

teleCommuniCationS

2

Comarch’s Strengths in BSS

Full Suite of organically Developed Products

Products within the Comarch BSS Suite have been designed and developed

in-house, meaning you can count on shorter delivery times, as well as

better quality and more secure deployment, when compared to products

from big vendors that arose as a result of mergers and acquisitions.

unified Data model and Central Product management

All BSS products are based on a unified data model for reference data

and product catalog. This provides you with a short time to market, while

facilitating system management and configuration.

large amounts of Data, exceptionally efficient Processing

engine

Mass and real-time, rule-based data processing are at the core of our

competences. This includes service agnostic and multi-industry rating,

charging and billing.

Customizable Business Process Flows

There are no limits to workflows and business processes, as they are

configured in the development or implementation process. You are able to

reconfigure business processes and workflows to suit your particular

needs.

3

Comarch BSS Portfolio in brief

Comarch BSS Suite consists of a set of products which sup-port various domains:

Market/Sales with CRM, Self Care and Corporate Self Care

supporting interactions with any type of customer using

multiple channels and during the entire customer life cycle

Product Management with Central Product Manager inte-

grated with all BSS modules, which allows saving costs

and shortens time to market

Billing with Convergent Billing designed for mobile, fixed and

cable operators, supporting full convergence, any network

and any business model, and co-operating with additional

modules such as Billing Mediation and Active Mediation

Supplier/Partner Management with InterPartner Billing and

PRM which can be used for interconnect billing, revenue

sharing, roaming agreements and wholesale settlements

Service Control with comprehensive Policy Management

and AAA functionality

Application Integration Infrastructure with B2B gateway

for integration with partners, ESB for internal service bus

and configurable Business Process Management

Comarch BSS provides comprehensive tools for multiple de-partments and players, including:

Dealers, affiliates and retailers

CSR and direct sales

Account managers

Collection

Service center

Marketing departments

Billing managers

Finance departments

Product managers

Partner managers

A set of administrative tools for IT

Solutions based on Comarch products

Comarch solutions consist of multiple products, which can fully support you in numerous areas, and which are designed individually to suit your needs according to your particular business type.

The solution for MVNEs provides the platform for mobile

operators to support multiple MVNOs and the solution for

MVNOs provides a BSS platform for MVNOs and integration

with MNOs.

The solution for wholesale settlements streamlines the

activity of wholesale divisions in their most important business

areas. These include agreement management, buy & sell rate

management, billing, settlement and financial management,

reconciliation, business performance management, and

PRM.

The solution for cable operators / MSOs provides full sup-

port for triple- or quad-play operators, including convergent,

service-agnostic BSS products dedicated to delivering

multiple services over multiple networks and technologies.

The Comarch M2M Platform is a platform that can be added

to the existing MNO infrastructure. It supports operators with

tools for mass operations on SIM cards, integration with

inventory, a self service portal and B2B gateway.

The solution for ISPs and VoIP Operators is based on

a compact BSS/OSS/CRM with AAA, billing, customer manage-

ment and network management features typical for such

businesses.

The solution for Business Customer Domain Transformation

enables operators to offer consistent and multi-national

services to global companies, as efficiently as possible. It

provides optimization of the architecture, improvement of

operations, and many possibilities for cost savings in the

business customer domain.

The Cloud Service Management & Billing solution supports

cloud computing service providers (SaaS providers) with

business processes, billing, IT management, subscription and

data management, in both the private and public clouds.

The Bill Shock Prevention solution helps mobile operators

prevent their customers getting ‘bill shock’ over unexpected

charges. Designed in accordance with EU regulations.

The Prepaid Mobile Broadband Solution is a comprehensive

solution designed for MVNOs and mobile operators that want

to offer mobile broadband services with features such as

real-time credit control, policy management and bill shock

prevention.

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Selected Comarch customers using the Comarch BSS Suite

Europe:

6GMOBILE, The NetherlandsAuchan SA, France Bite, Latvia, LithuaniaBouygues Telecom, FranceDialog Telecom, PolandDTMS, GermanyGTS, Poland KPN, the NetherlandsMultimedia, Poland NASK, PolandNetia, PolandOnePhone Deutschland, Germany Polkomtel SA, PolandTelenor, Montenegro TPSA - Telekomunikacja Polska SA (FT Group), PolandVectra, PolandVistream, Germany

Comarch BSS Suite Map

Americas:

Belize Telemedia Limited, BelizeCable Internacional S.A. de C.V., MexicoCable Onda, PanamaCablevision De Saltillo, Mexico DIS, USAGrupo TVCable, Ecuador

Market/Sales

App

lication Integration Infrastructure

Product Management

Supplier/Partner

Service Control

Operational, Support & Readiness

Fulfillment Assurance Billing

CRM

Policy Management

AAA

Central Product Manager

PRM

Self Care Point of Sale Web Portal Corporate Self Care

Resource Management

Customer Management

CRM

Customer Order Management

Corporate Self Care

Self CareConvergent Billing

B2

B G

ateway

ESB

/ Integration

Bu

sB

usiness Process

Managem

ent & W

orkflow

InterPartner Billing

Active Mediation

Billing MediationMaster Resource Management

Voucher & Top-Up Management

5

Existing Systems of the Operator

G/L

Individual / Business Customer

Inte

gra

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tem

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ith

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tner

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upp

ort

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usto

mer

Ser

vice

Auto

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for V

aroi

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Dep

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ents

Com

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etw

ork

Inte

gra

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Anty

Typ

e of

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tom

er

Human Interaction

Order flow

Integration

Ordering Interface

Comarch BSS

Not BSS or 3rd party

SELL INTERACT COLLECT SUPPORT

ESB

/ In

teg

rati

on B

usDMS/Archive

Inventory

MNP

Payments

Printing

Data Warehouse

Serviceability check

Partners’ Systems

Policy ManagementActive MediationBilling Mediation BSS/OSS Integration

OSS, Service Catalog

Business Process Management & Workflow

Convergent Billing


Master Resource ManagementPRM

B2B Gateway


Product Inventory

IP, IMS, NGN

Multi-Service Network

Fixed, Cable 2G, 3G, 4G

ITBilling Managers Partner ManagersMarketing Product Managers

Customer Order EstablishmentMass Market Sales Management –

Customer / Prospect Data AcquisitionChannel Sales Management | Sales

Force Automation | CTISales Portals – Internal Sales Portals |

Indirect Sales PortalsCorporate Sales Management |

Customer Sales PortalsCustomer Self Empowered Fulfillment,

Assurance & BillingCustomer Contact Management,

Retention & LoyaltyCustomer Problem Management

Transactional Document ProductionReceivables Management

Billing Inquiry, Dispute & AdjustmentBill Format / Render

Product/Service RatingBilling Account Management

Collection ManagementBill Calculation

Online Charging

Product / Service Catalog ManagementProduct Lifecycle Management

Product Instances

Resource Lifecycle ManagementResource Inventory Management

Number Portability Processes

Voucher ManagementTop-Up Management

Vouchers Logistic

Billing Data MediationReal-Time Billing Mediation

(SS7, IP)

Network Congestion ControlQoS and Bandwidth

Management Policies per Subscriber

Fulfillment IntegrationFault and Service Assurance

Management

Partner ManagementAgreement Management

Security FrameworkInterfaces Exposure and Consumption

Campaign ManagementMass Market Sales Management

Customer Information ManagementCustomer Contact Management,

Retention & LoyaltyCustomer Service Representative

ToolboxCustomer QoS & SLA ManagementCustomer Problem Management

Case ManagementHierarchy Management (Corporate

Self Care)

Customer Service Representative Toolbox

Customer QoS & SLA ManagementCustomer Problem Management

Case Management

CRM

Self CarePoint of Sale Web Portal

Corporate Self Care

Cus

tom

er O

rder

Man

agem

ent

CSR, Direct CollectionAccount ManagerDealer, Affiliate, Retail

Service Center

Cus

tom

er O

rder

Orc

hes

trat

ion

Cus

tom

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rder

Dis

trib

utio

n


Wholesale / Interconnect Billing – Product and Service Definition | Partners’

accounting | Partners Business Event Processing | Error Management | Mass

correction and Re-rating | Partner Invoice Management

Settlement Management – Partner Management – Revenue Sharing

| Agreement Definition | Direct & Indirect Settlement | Real-time Settlement |

Drill Down Reconciliation | Event Processing | Partner Payment Handling

Collection ManagementPayment Capture

Customer Service Representative Toolbox – CSR Billing – Payment

EBPP (Self Care)

Cloud Services

Finance

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Selected products

CRM for Telecoms

Modern and user-friendly customer relationship management

system for communication service providers (CSPs), helping

them to understand and effectively fulfill their customers’

needs

Increased automation of selling and marketing processes

Campaign management, contact management, sales

management

Order management, loyalty programs, single customer

view

Self Care and Corporate Self Care

Enables CSPs to reduce customer service costs and increase

customer satisfaction

Expansion into e-commerce and portal environment

Private and corporate customers

Web, Voice and USSD channels

Web Portal and Point of Sale

Easy to use PoS application

Integration with existing web portals

Convergent Billing

Rating, charging, billing and invoicing of any services offered

using custom defined business rules

Convergent, service-agnostic, real-time and batch billing

Support for wireless, fixed and cable networks


Interconnect, revenue sharing, roaming and wholesale

settlements

Partner and contract management

Reconciliation

Routing optimization (LCR)

PRM

Managing relationships with partners and content

providers


Integral part of BSS Suite architecture

Managing offers and specifications in one place

Specification and offering management

Open interfaces for sales support

Recommendations and quotations

Sales network management

Product life cycle management

Active Mediation

Connects the network to the billing system

Enables real-time control of voice, data and content

services

Supports IP and SS7 protocols

Billing Mediation

Filtering and loading service usage data from network into

the billing system(s)

CDRs unification, conversion, de-duplication, flexible

configuration


Voucher generation and logistics

Top-up management

Integration with IN and billing

Policy Management

Define and enforce bandwidth guarantees, priorities and

limits

Extend traditional flat rate tariff plans to customized, more

profitable services

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Reduce bill shock

Introduce time- and location-based charging

B2B Gateway

Allows IT system features to be exposed to third parties

Secure and easy integration with new partners and content

providers

AAA (Comarch 3arts)

Authentication, Authorization and Accounting

Various interfaces including RADIUS, DIAMETER and Web

Services

Flexible call flow configuration

Additional modules

Business Process Management & Workflow

Predefined set of business processes

Customizable business processes flows

Customer Order Management

Order tracking and orchestration

Integrated with BPM and ESB

Contains a logic of the orchestration and a set of custom

actions

Product Inventory

Repository of product instances for all BSS systems

Master Resource Management

Allows migration of BSS resources from financial/logistics

systems to more specialized systems

SIM, MSISDN and handset repository, resource history,

resource life cycle management, logistical support, number

management, number portability

ESB/Integration Bus

Enables SOA approach

Open interfaces and easier integrations

No black boxes

BSS/OSS Integration

Service activation and fulfillment integration

Fault and service assurance management

Integration with OSS Service Catalog and exposure to Product

Catalog Manager

About Comarch

Comarch is a global supplier of industry standard compliant

IT products and services for the telecommunication industry.

One of the company’s fundamental distinguishing features is

its focus on the flexibility and configurability of its solutions,

which are developed in-house and customized to suit the spe-

cific needs of its customers. Comarch solutions are business

driven, and they are evolving based on customer demand.

Since 1993, Comarch has accumulated a lot of experience and

knowledge in the fields of designing, implementing, and inte-

grating IT solutions. The company serves customers from four

continents, and this client base includes some of the market’s

largest players - such as T-Mobile Germany, T-Mobile Austria,

E-Plus Germany, Vodafone Germany, Telefónica O2 Germany

and Auchan Telecom France (MVNO). Comarch’s unique solu-

tions allow operators to provide the highest quality of service

to their customers, ensuring their satisfaction and continued

patronage. The loyalty of Comarch’s customers has always

been the strongest confirmation of the quality of its solutions

in the areas of billing and inter-partner settlements, as well as

the management of telecommunications networks and servic-

es. Comarch’s offer for the telecom industry is mainly aimed at

fixed and broadband operators, mobile operators, cable oper-

ators, wholesale departments, MVNOs, MVNEs, ISPs and VoIP

operators and satellite service providers.

More information is available at: telecoms.comarch.com.

Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw

Austria Kirchbichl, WienBelgium BrusselsChina ShanghaiFinland EspooFrance Lille, Montbonnet-Saint Martin, Paris Germany Dresden,

Frankfurt/Main Düsseldorf MünchenPanama Panama City Russia MoscowSwitzerland BuchsUAE DubaiUkraine Kiev, Lviv USA ChicagoVietnam Ho Chi Minh City

Comarch Headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: [email protected]

Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: 1-312-469-1100 fax: 1-312-469-1101 e-mail: [email protected]

Comarch AG Chemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10 e-mail: [email protected]

WWW.COMARCH.COM

WWW.COMARCH.PL

WWW.COMARCH.DE

WWW.COMARCH.FR

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court

for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

Copyright © Comarch 2011. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.

Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make

improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch

are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

EN 2011-01

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

www.telecoms.comarch.com

http://www.telecoms.comarch.com

brochure - comarch bss suite [comarch’s strengths in bss]

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