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14 Certi ed Professionalin Health Care Quality Training (CPHQ)

Come together and Join us!

Raf es HotelDubai, UAE

Who should attend?

What does the CPHQ course cover?

What is CPHQ? CEOs Quality directors Medical and nursing directors Quality managers Quality of cers and coordinators Accreditation of cers Health care administrators and managers Health care professionals interested in

managerial or quality jobs. Senior nurses

Risk managers Case managers

principles of quality in health care Leadership in health care Quallity improvement in health care

Performance management and improvementin health care.

Training. communication and human resource principles in health care Accrediation in health care organization.

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The granting of CPHQ status recognizes professional and academic achievement byindividuals in the eld of health care qualitymanagement. The comprehensive body ofknowledge includes quality management, qualityimprovement,case/utilization management, & riskmanagement at all employment levels and in allhealth care settings.CPHQ is the highly recognized credential in healthcare quality internationally.

The following will be covered Health care quality hand book (Janet Brown 2011) All the required material for the CPHQ exams. Extra expected question & exercises Exercises on real questions of previous CPHQexams.

Hints about how to study and pass the exam

Jo in u s , w e w ill s ha r e w i t h y o u t he go o d ne w s a b out t he e x a m r e quir e m e n t s o f 2 0 1 2

11 , 12 , 13 , 14 , 15February 2012

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17:30 - 21:00 Hrs

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8/10/2019 Brochure Cphq Dubai 2012

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Day 1

Day 4

Day 3

Day 2

Day 5

The concept of quality and total quality management Quality Customer Total QualityManagement Stakeholders Health care as service industry (service but not goods) Organization

Leader Manager Monitoring Evaluation Leadership- Strategic planning Vision and missiondevelopment Strategic goals, objectives and activitiesThe role of leaders in quality management

Health care delivery setting and continuity of care Clinical variation in health care Systemthinking principles in health care organization Juran Model of quality management Qualityimprovement plan Quality improvement approaches Lean thinking Utilization management

Case management Disease management Clinical practice guidelines Clinical pathways Policies and procedures.

Quality and performance review Risk management Sentinel event and RCA FMEA Patientsafety culture International patient safety goals Financial management Performance managementand improvement Performance measures Benchmarking

Credentialing and privileging of medical staff Competency of health care providers Informationand Data management Data validation Health information systems Evaluation of software programs Population and sampling Statistical analysis Measures of central tendency Measuresof variability Interpretation and presentation of data

Quality improvement tools Education and Training Communication Team development andmanagement Change management Accreditation process.

Fees:

How to register? Please download & complete registrationform in www.almoshtarakah.com

E X P E R T T R A I N E R Dr. Zakaria Zaki Al Attal is a pioneer Certi ed

Professional in Healthcare Quality (CPHQ)in the region. Zakaria is an expert trainer forthe CPHQ since 2005 He conducted morethan thirteen CPHQ preparatory courses

to hundreds of health care professionals.Zakaria works as an Independent Consultant

with the Joint Commission International (JCI). Zakaria isexpert in implementing and introducing quality concepts inhealth care organizations. He is the director of quality andperformance management of the Dubai Health Authority

(DHA-HSS). He oversees the quality, Risk Management,Performance Management and Accreditation Programs inthe four governmental hospitals and specialized centers ofthe DHA. Zakaria got his PhD award from the Universityof Salford - Manchester- UK on the factors affecting theimplementation of the JCI standards in UAE hospitals.He has a wide experience for 15 years in managementand training health care providers in different workingareas. He is a lecturer in the Dubai Medical College on

quality and patient safety subjects. He is speaker in local& international conferences about Quality Management,Patient Safety, Health Management and Accreditation.

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14/02/2012

12/02/2012

15/02/2012

13/02/2012

Note: All the subjects will be

covered as per the Health CareQuality Certi cation Commission(HQCC) latest content outline (2012).

COURSE SCHEDULE

To talk to the trainer after 5 pm CallDr. Zakaria on +971 55 8818777

Fo r pa y me n t call; M r. G hassa n +97150 9079802 M r. Nidal +97150 5066061

o r visi t w w w.a lm o sh t a r a k a h .c o m

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