brochure grow customer growth services

8/13/2019 Brochure Grow Customer Growth Services

1/4


2/4

Its noisy out there,and consumers are bombarded with information about hundreds of

products everywhere they turn. Meanwhile, sales leaders struggle to understand the state of their

revenue generation engine, inefficiently invest in their sales activities, and fail at leveraging data

analytics to turn interactions into new customers.

Give TeleTech your sales goal, and well generate more revenue at a faster pace

than your company can on its own.

TeleTechs Customer Growth Services grows revenue via a scalable, technology-rich sales

and marketing engine. This holistic system deploys quickly and spans strategy, outcomes,

and everything in between. Its not just a highly evolved and integrated technologynor is

it simply a team of specially-trained sales professionals. This is a complete, strategic sales

development capability for smarter marketing decisions and flawless sales execution.

Our Approach:

A Partnership Focused on Success

TeleTech doesnt use a one-size-fits-all sales solution. It configures its analytical technology and

process platform into solutions, partnering with clients on facts and shared outcomes. Phase

one is a Revenue Performance Assessment, a jointly designed partnership analysis that includes

a three-week initiative to establish a baseline of your sales operations. Using these benchmarks,

TeleTechs experts will work with you to define a customer acquisition and retention solution that

will ignite sales and revenue growth.

PHASE 3

ProgramImplementation

Execute a uniquecustomer engage-

ment plan

ContinuousImprovement

Apply analytics,refine strategy, and

optimize programs

RevenuePerformanceAssessment

Establish a baseline

of current sales

operations

PHASE 1

New SalesStrategyDevelopment

Develop a strategy

and solution based on

needs assessment

PHASE 2 PHASE 4

Net Promoter Score is a trademark of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Want todeliverthe right messageto the right customer, at the right

time,through the right channel?


3/4

Acquire:We incorporate sales strategy, marketing execution, and customer data analytics

into a comprehensive customer acquisition solution that helps sales leaders generate, nurture,

and secure new customers. Through research-based programs and integrated multichannel

campaigns, we use just the right amount of human contact so prospects are motivated to act.

Grow:TeleTech uses segmentation and growth strategies to engage customers in an ongoing

conversation that increases customer lifetime value, brand advo-

cacy, and Net Promoter ScoresTM. From on-boarding and loyalty

plans to trigger-based revenue generation programs, we design andexecute initiatives that deliver what matters mostmore revenue.

Retain:TeleTech transforms customer data into action plans and

designs a research-based roadmap for customer retention. Using

analytical tools and customer relationship management technolo-

gies, we proactively identify at-risk customers and design and de-

liver churn reduction, win-back, loyalty, and engagement programs.

Customer Growth:How We Do ItTechnology Smarter than Einstein

TeleTechs adaptive Engagement EngineTMis a technology-enabled, intelligence system that first

analyzes patterns in customer behavior and then delivers relevant sales offers across preferred

channels. This technology uses data analytics to provide personalized experiences and validate

customized offers that evolve as customer behaviors change. The result: the right message at the

right time, driving increases in sales and loyalty.

An online advertisinggianttouched one millionlocal advertisers, and

acquired more than100,000 customersin 12 months.

Customer Acquisition Customer Growth and Retention

Customer Data Sources

Multichannel Customer EngagementE-mail

AdaptiveEngagement

EngineTM

t

Internet

InternetCo-browsing

o-browsing

E-mailChat

hatSMS/Text

M TextVideo

i eoVoice

oice Social

Social

AnalyzeSearch for

behavior patterns

TargetOffer

Observe the baseand set triggers

Roll OutAct in real time

with the rightengagements

ValidateConfirm

performance

ProductTransactionsCustomerHistory

MarketingUsage


4/4

VO

IC

EOFTHECUSTOM

ER

Multic

hannelInterac

tion

Customer

TeleTechs Four Steps to Customer Experience ExcellenceExceptional customer experiences create sustainable economic value. But, customer

experience excellence is only achieved through a transformational journey which

requires companies to master four capabilities:

Designa strategy for superior customer experiences

Enable seamless service interactions anytime, anywhere

Managethe customer experience to increase loyalty and advocacy

Growrevenue via a data-fueled sales and marketing engine that

engages customers

Point solutions cant deliver customer experience transformation. TeleTech offers an

integrated portfolio of customer experience management solutions that are uniquely

designed to help companies become experts in all four of these areas.

Learn more at TeleTech.com

Design

Grow

Enable

Manage

brochure grow customer growth services

Documents