brochure - insurance broking company
DESCRIPTION
Brochure - Leads Insurance BrokersTRANSCRIPT
Delivering Value.Ensuring Future.
To provide professional Risk management services with integrity and stability.
To reach out to the clients in B & C grade cities imparting seamless
service through combination of dedicated manpower and user-friendly online interface.
To LEAD each of our clients towards a safe ENSURED FUTURE
VISION
MISSION
LEADS Insurance Brokers Pvt. Ltd. is a professional
service organization led by bright young professionals
from the insurance industry. In a short span of time the
company has reached out to an array of clients in
diversified fields. Leads strives to bring world class Risk
Management and Insurance Planning Services to clients’
doorstep through dedicated manpower and user-
friendly online interface.
Our organizational structure is flat: we have started as a
progressive and an uncomplicated company. This is the
value preposition for our clients because it means we can
be nimble and respond fast to their needs, very often pull
off the unexpected to secure hard-to-place coverage,
negotiate a better rate or develop a better-fit program.
Risk management without passion, innovation and
accountability is just “buying insurance".
Integrity
Agility
Excellence
• To conduct ourselves in a manner above reproach.
• To approach all business dealings in a fair and
equitable manner.
• To treat others as we wish to be treated.
• To actively listen and respond promptly to the needs of
our customers
• To proactively seek opportunities designed to enhance
the value of our company.
• To achieve our objectives through immaculate
execution and a focus on results.
• To continue to be a learning organization, create an
environment that encourages growth, sharing of
intellectual capital and development.
• To foster a “can do” attitude.
Valuesthat define our character
Strength of Knowledge
Strength of Service
Strength of Execution
• Knowledge of all insurance products and services
• Understanding specific needs
• Ability to evaluate coverage needs
• Our objective evaluations of underwriters (Insurance Companies)
• Creative risk management advice
• Working in the customer's best interest
• Coordination of our product specialists with the clients
• Frequent visits and follow-up
• Effective support and management of customer relationships
• Overall customer service website satisfaction
• Ability to secure best pricing
• Optimized coverage
• Effective Policy Management
• In-time co-ordination of claims processing
Strengthsthat set us apart
Services @ Leads
Risk Management &Insurance Planning
Services
Inspection andValuation Services
Loss Control Services
Introspect
Claims Management Services
iMANAGE - Policy Management Services
Policy Evaluation & Design
LitigationServices
Insurance Broking Services
Services & Solutions
OVERVIEW
Leads insurance brokers Pvt. Ltd. provides Risk management,
Insurance Planning and Insurance Broking services. Being an
insurance broker we have a fiduciary duty to act in the best
interests of the customer and provide sound, practical, and
well researched advice which is independent of any insurance
company's influence. We provide highly professional services
to every client - whether they are a small establishments or a
large manufacturing corporation.
Our expertise lies in providing tailor-made policies as well as
specialty lines insurance policies for both life and General
insurance. We have a team of dedicated back-office resources
and claim professionals who closely follow the renewals and
claims.
We carefully match the experience and specialty of our
employees with your specific needs. Creative solutions are
devised by exposing potential and current risks. This analysis
allows us to allocate resources and experience to accomplish
your most challenging objectives.
Customized Services and Solutions for Your Specific Needs
An insurance portfolio is derived from an organization's risk management process
and the decision about which risks, and how much of each, to transfer to an
insurance underwriter.
As your insurance broker, LEADS provides risk management solutions to help you
identify and quantify your risks so that you can ultimately make critical decisions
about dealing with them. We can then move to the next step of rationalizing your
insurance portfolio to ensure your exposures are covered adequately.
Risk management solutions can be provided on a long-term basis to ensure you are
protected against losses as your business evolves and new risks emerge.
There are several risks that affect your business which needs to be measured for
objective risk present. Once the sources of risk are identified and measured, a
decision can be made in consultation with us as to how the risk should be handled.
After which strict control and regular review shall be observed by us so that the Risk
management program is implemented and correctly practiced.
The Methodology
Risk Management Process
Risk Identification
Risk Evaluation & Analysis
Select Risk Management Techniques
Manage & Review
Implementation
Every organization is exposed to various risks. While many of them
are pure risks like fire, explosion, chemical release etc., some of them
are speculative. Pure risks are handled as operational and safety
issues by professionals and finance personnel have to address the
risks arising out of failure of above operational and safety measures.
Together they need to ensure that the organization is able to
withstand any risks or failure of systems and can continue its
operations without much struggle. The Risk Management and
Insurance Planning is required for any organization to review their
risk management strategies and to opt for risk transfer measures like
availing insurance cover etc. A systematic approach is required for the
identification and evaluation of loss exposures faced by an
organization and for the selection and administration of the most
appropriate techniques for treating such exposures.
Service deliverables under risk management and insurance planning
services can be categorized broadly in two parts.
1. INTROSPECT
2. Loss Control Services
Risk Managementand Insurance PlanningServices
Risk Identification
and Control Measures
• Identification of all major internal and external pure risks including the natural risks and analysis of the impact of these risks
• Review of existing risk control measures and offering comments
Insurance Concept
and Practice
• Scrutiny of all existing major insurance policies
• Rationalization of basic rate of premium and widening of covers
• Applicability / eligibility of discounts in premium
• Application of suitable clauses, warranties and conditions
• Selection of insurance coverage on the basis of risk analysis
Documentations
and Procedures• Providing guidelines on documentation requirements, procedures for claims under various policies
INTROSPECT @ LEADS performs an unbiased study on technical risk management
measures adopted and insurance practices followed, which will help the
management of the organization to manage the risk effectively and profitably.
Broadly this Risk Management study is conducted with the following objectives
• To carry out a systematic, critical appraisal of all potential risks involving
personnel, plant, services and operations (risk identification, assessment and
control) and
• To review the insurance coverage and to identify areas of coverage to optimize the
risk exposure
Objectives
The scope of the study will include the following:
Introspect@Leads
Accidents and avoidable incidents that and assessing compliance with established
result in financial loss can pose a standards. The main elements of an audit are
tremendous risk to the future of your identification and assessment of hazards as
business or organization. This means lost well as suitable recommendations of
time, damaged property, diversion of minimization and/or elimination.
resources, and possible legal and medical
expenses that can place a huge burden on
your business.Fire Hazard Audit is a systematic, critical
appraisal of all potential hazards involving The Loss Control specialists at LEADS can personnel, plant, services and operation help prevent these costly accidents and method. It ensures that existing Fire Safety losses. Whatever the size of your company
management system fully satisfies the legal or scope of your operations, we can help
requirements and those of the company's strengthen your safety and risk
written safety policies, objectives and management programs with proven
program as well as relevant codes /standards. services that prepare you to protect lives
and safeguard assets.
Areas of expertise Hazard & Operability study (HAZOP) is the
application of a formal, systematic and critical
examination of the process and engineering
intentions of a process design. The potential Safety Audit is a management tool for hazard is assessed and malfunction of comprising of a systematic, periodic and individual items of equipment and the objective evaluation of how well the
consequences of the whole system are safety organization, management and
identified. HAZOP study is recommended equipment are performing, with the aim of
during or after the detailed design stage of a helping to safeguard a company's assets
plant and can be carried on plants being set by facilitating management control of
up as well as on operating plants.safety, health and environmental practices
• Fire Hazard Audit
• HAZOP Studies
• Safety Audit
Loss Control Services
Our Engineers conduct inspections of insured premises for risk evaluation and
come out with a report along with recommendations for Retention,
Minimization and Transfer of risk.
We also arrange for valuation by third party qualified experienced professional
risk managers and government registered valuers.
Inspection and Valuation Services
Risk InspectionProcess
ValuationProcess
Collection ofdata/Information
Arrange for Valueras per requirement
Reporting
Reporting
Data Colleationand Evaluation
Site Visitand Survey
Collection ofdata/Information
LEADS Insurance Brokers Pvt. Ltd. offers expansive solutions designed to promote
your organization's Risk Management objectives. With our innovative approach,
substantial capabilities and broad access to the marketplace, we have the
flexibility and resources to implement effective strategies for your insurance needs.
We have a team of professionals accountable for the design, implementation and
administration of your comprehensive insurance program.
Our commitment to the principles of insurance management is reflected in our
menu of capabilities designed to assist you in controlling the costs.
We are sensitive to cost variables that may affect your profit margins. Being advised
well in advance enables you to price future products and services to reflect
competitive advantages.
Service deliverables under insurance broking services can be categorized broadly
in four parts.
Focused Accountability
Cost Containment
Industry Insight
Insurance Broking Services
Policy Evaluation& Design
Claims MangementServices
INSURANCE BROKINGSERVICES iManageLitigation
Services
Policy Evaluation & Design
Risk Profiling
Quotation Evaluation and Recommendation
Policy Analysis
Policy Placement
Portfolio Rationalization
Policy Scrutiny
RFQ Generation & Negotiation
We negotiate aggressively on your behalf for
comprehensive coverage and value-based rates. We We begin the Policy Evaluation Process with
formulate innovative coverage for our clients using thorough Gap Analysis. We conduct risk profiling,
our technical skills, creativity, and negotiating power which entails cataloguing and mapping your
with insurance underwriters.company's business processes and identify areas
of loss exposure. We then map these exposures
against your existing insurance coverage to We return to the client equipped with pre-evaluated
identify gaps where your existing coverage may quotations and recommendations. The client can then
not adequately protect all your risks.consider the recommendation and make a final
decision, always having the option of asking for
another round of negotiation on terms and rates.As we analyse individual policies, we determine
whether necessary clauses and the appropriate
valuation methods that protect your interests fully When the decision is finally made to place the policy
have been correctly applied or not. with an insurer, LEADS submits all relevant documents
and the premium cheque on your behalf and follows
up to ensure you receive the cover note and/or policy We demonstrate our technical expertise by
within a reasonable period of time.rationalizing your insurance portfolio so that you
can be adequately covered for all areas of risks.
Our market intelligence expertise enables us to Policy scrutiny is necessary to ensure that the policy
identify the most suitable insurance products and issued to you adheres to the proposal form sent to the
the most capable underwriter to protect your underwriter. Careless and unnoticed omissions which
interests.can easily occur in a lengthy document could
jeopardize your right to claim indemnity. All our
clients' policies are scrutinized against a When we request for quotation from insurers, we
comprehensive checklist to ensure that every detail is do so keeping in mind each insurer's strengths in
correct and every clause is included. Only then do we coverage and service. Thus, we solicit quotations
forward the policy to you.only from the strongest insurance underwriters
who will be able to deliver on their commitment
to our clients.
Leads in its endeavour to provide superior customer service has developed an innovative web
solution that will enable customers to manage all their insurance needs online. iManage provides
real-time 24x7 access to customer specific information and database. iManage is an online
replication of the client's insurance department which will help him cut cost, reduce management
time and increase efficiency of the overall policy management process.
The scope of iManage includes the following modules:
• Real time policy upload, download and updation facility
• Real time access to portfolio report
• Policy renewal status and report
• Renewal reminders vide e-mail and SMS
• Real-time claim intimation, claim status and claim report
• Claim documents upload facility
• Online updation of fire and marine declarations
• Declaration Report
• New Quote Request
• Quote status
• New Endorsement request
• Endorsement status and download
Portfolio Development
Renewal Management
Claims Management
Declaration Management
Quote Management
Endorsement Management
iManage – Policy Management Services
Our claims management professionals work closely with insurance companies on a daily
basis, in order to guide you through complicated claim issues. We act as your advocate in
managing the claims process. We go beyond claim reporting. When you experience a loss,
you can expect us to assist you throughout the process. Our claim professionals are
dedicated to providing superior first report management and claim status communication.
• Strongly advocate for you
• Evaluate your specific needs
• Develop an effective claims management program with a potent online interface
• Implement programs and procedures in partnership with you and the claims
administrator
• Monitor the success of the program through claims activities and results to fuel improved
performance
Through our claims service process, we:
Claims Management Services
• Loss Notification• Survayor Management
ClaimIntimation
• Claim Tracking• Documentation
ClaimFollow-up
• Claim Filing • Claim Review
ClaimSettlement
Online Claims Management Dashboard
Claim FilingClaim Follow-upClaim Reporting
• Online Intimation • Claim Report• Real-time claim status• Claim Aging
Leads not only provides claims management services
but also extends litigation support if needed. In the
event of a dispute with insurance company subsequent
to denial or unsatisfactory claim settlement which
requires legal redressal, our team will handle the case in
all forums such as Arbitrations/ombudsman, Consumer
Courts and Civil Courts. We have lawyers on our panel
who have extensive experience of handling insurance
claims.
• Studying the insurance policy document and
contract conditions.
• Studying claim documents, Surveyor's assessment
reports and insurer's settlement offer and identifying
the issues of disputes.
• Researching various relevant case laws
• Conducting meetings with our Associate Lawyers or
the Clients' lawyer (in the event the client wishes to
appoint his own counsel)
• Preparing the legal briefs for the matter
• Attending the arbitration / court proceedings and
assisting the counsel during the same.
Our Litigation services include
Litigation Services
How We Get Paid
We take pride in the services we provide to you for insurance and risk
management programs. For our efforts we are remunerated in two ways;
primarily in the form of commission by the insurers and in some cases by the
fees paid by you.
The means by which we are compensated are described below:
Commission, normally calculated as a percentage of the premium paid to the
insurer for a specific type of policy is paid to us by the insurer to distribute and
service your insurance policy. Please note that our commission is included in the
premium paid by you and our involvement does not in any way affect your cost
of insurance.
Occasionally, with more complex insurance programs and where additional
resources, products or services are utilized, a fee may be negotiated for
additional services. In certain circumstances you pay us mutually agreed-upon
fees for services such as Risk Assessment Surveys, Valuation services, Risk
management Seminars and/or loss control services that we provide. For any
such fees for add-on services a prior written approval from you shall be sought
and service parameters clearly outlined in the agreement.
Commission income
Fees paid by Clients
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Leads Insurance Brokers Pvt. Ltd.Reg. Office : 92, Kunwar Complex, Near ICICI Bank, Civil Lines, Bareilly (U.P)-243001 TeleFax : +91 581 2510467
Corporate Office : NH-2, First Floor, C Block, Community Centre, Naraina Vihar, New Delhi-110028 (INDIA)
TeleFax : +91 11 25777697 E : [email protected] www.ensuredfuture.co.in