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© Hexaware Technologies. All rights reserved. www.hexaware.com
YOUR SUCCESS IS OUR FOCUSwww.hexaware.com
Case StudiesHere are some of our success stories. We have detailed case studies around each of these, which can be downloaded from our website.
Reservation, Fares & Ticketing – Leading airline IT service provider in EU, large Asian & NA based airlinesE-Ticketing Testing – Large NA, ME basedairlinesDeparture Control System & Self Service Kiosk Applications – Leading Scandinavian airline IT product vendorMaintenance, Repair & Overhaul – Large NA based airlineCustomer Loyalty – Large loyalty service provider in NA, leading transatlantic airlineCrew Management – Large NA based airlineFlight Operations – Leading US airlineRevenue Accounting – Two leading NA based airlinesRevenue Management – Leading transatlantic airline, leading revenue management product vendorIntegration Services – Leading airlines in APAC,EU, leading airline IT service provider
TTHL Practice is a focused and one of the key verticals for Hexaware. The practice provides end-to-end IT solutions and services to leading companies in Airlines, Rail, Logistics and Hospitality domains. The practice has 35+ elite and longstanding customers with 700+ strong domain and techical experts having a combined project experience of 4000+ person years across industries. Hexaware has leveraged its immense knowledge to legacy modernize the ticketing / fulfillment solutions , to integrate with third parties for enhanced operational agility and to give mission critical MRO solution support for leading rail vendors. Our expertise kitty consists of ticket retail solutions, ticket fulfillment, revenue settlement solution Wagon & Track maintenance solution and system integrator for rolling stock solution. Being a pioneer in taking up Green initiative to all our customers we provide solutions for carbon calculations and numerous services around it. We strive to provide future proof & highly cost effective solutions / services to customers, hence winning utmost customer confidence.
About Travel, Transportation, Hospitality & Logistics Practice
WORK WITH LEADERS INKEY DOMAINS
WORK WITH LEADERS INKEY DOMAINS
Travel, Transportation, Hospitality& Logistics
About Hexaware
Safe Harbor Certain statements on this brochure concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommu-nication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.
NA Headquarters1095 Cranbury South River Road Suite 10, Jamesburg, NJ 08831Main: 609-409-6950 Fax: 609-409-6910
India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel.: +91-22-67919595Fax: +91-22-67919500
EU Headquarters4th Floor, Cornwall House55-57 High Street, SloughBerkshire SL1 1DZ, UKTele: +44 (0)1753 217160 Fax: +44 (0)1753 217161
APAC Headquarters180 Cecil Street, #09-03, Bangkok Bank Building,Singapore 069546Tel.: +65-63253020
For all Hexaware office locations, visit: http://www.hexaware.com/worldwide.htm
Passenger AirlinesService Offerings
Passenger AirlinesService Offerings
Hexaware is a leading global provider of IT and BPO services. The company has achieved leadership position in domains such as Banking, Financial Services, Insurance, Transportation, Logistics and HR-IT solutions. Hexaware focuses on delivering business results leveraging technology solutions and specializes in Business Intelligence & Analytics, Enterprise Applications, Independent Testing and Legacy Modernization. Hexaware has been providing business technology solutions for over 18 years and offers world class service delivery, technology leader-ship and skilled human capital.
.www.devreser sthgir llA .seigolonhceT erawaxeH © hexaware.com .www.devreser sthgir llA .seigolonhceT erawaxeH © hexaware.com
Passenger AirlinesService Offerings
Introduction
Service Offerings
The travel industry has just become seriously aware of the economic and financial power to be gained from the increase of passenger Air Travel in the next decade. Airports and Airlines are anticipating a return to the stable and successful growth that defined the last two decades with stronger passenger volumes.
According to the Airports Council International (ACI), its current member airports will see passenger numbers grow from 3.1 billion in 1999 to 4.6 billion in 2020. The International Air Transport Association (IATA) has predicted that Airlines will experience highest traffic growth in emerging and large population regions. In short, the global transportation industry is going through a major international and economic re-engineering process. In essence, Airports and Airlines have committed their resources towards the establishment and development of various strategies.
Passenger Airlines Technology Solutions atHexawareHexaware has a significant expertise in providing dynamic solutions in the Passenger Airlines technology space and has enabled a number of Airlines in providing outstanding customer experience.
Explore and choose from the wide spectrum of our service offering which can be customized to your specific requirements.
Technology has become an enabler that makes it possible to respond to market demands much more quickly when growing customer demands are driving change in the market. Here’s how Hexaware can really help enable the flexibility that today’s passenger airline industry needs.
Our solution accelerators and domain expertise helps provide immense saving in time to market, efforts, overheads and costs.
Domain Expertise
Reservation, Online BookingFares & Ticketing (E-Ticketing)Departure Control System & Self ServiceKiosk ApplicationsMaintenance, Repair & Overhaul (MRO)Customer Loyalty (Frequent Flyer)Crew ManagementFlight OperationsRevenue AccountingRevenue Management
Key Areas of Expertise
EDI, XML Integration ExpertiseRFID based Baggage TrackingInterline E-ticketing TestingSelf Service Devices - Kiosk
Solution AcceleratorsADAM – Data Migration ToolReAct – Revenue Analyzer for Airlines Revenue AccountingBCBP – 2D Bar Coded Boarding Pass
Application Development & MaintenanceApplication Maintenance & SupportBusiness Intelligence & AnalyticsLegacy Modernization & New Technology MigrationEnterprise Solutions – ERP/CRM - Oracle, SAP, Siebel & PeopleSoftIntegration ServicesIndependent Testing
EXPERIENCE BETTER BUSINESS RESULTS
EXPERIENCE BETTER BUSINESS RESULTS
8 of Top 20 Airlines & 3Top Transportation firmsIATA Strategic Partner
Leader in Airline IT4000 person yearsexperience in TransportationHands-on domain experts from industry
Domain ExpertiseLarge customer baseacross geographiesGlobal deliveryOff-shore & near shoredevelopment centers
Global Presence
The Hexaware Advantage
Solution Accelerators(ADAM, Track & Trace,RFID Lab)Centers of Excellence
InnovationBlend of Solution andTechnical architectsLegacy to Latest technologies
Resource Mix
BENEFIT FROM OUREND-TO-END CAPABILITIES
BENEFIT FROM OUREND-TO-END CAPABILITIES
Passenger AirlinesService Offerings
We understand that no individual company can focus on every single business problem and invest in its technology solutions with their limited resources. But our transportation and logistics technology practice has overcome that concern by adopting the strategy of value based partnerships with other solution providers and technology consulting firms that compliment our own expertise.
PartnershipsViews of Industry Analysts
Identified as a leading vendor in Passenger Services by Gartner in the Hype Cycle for Transportation 2007 report Identified as a leading vendor in Application services by Gartner in Hype Cycle for Application Development, 2008Niche player by Gartner in 2007 – ERP Service Providers, North American Offshore Applications Services
Technology ExpertiseLegacy - Unisys USAS, IBM TPFWeb Technologies - J2EE, .NETIntegration Tools - MQ Series, VitriaTesting Tools - Mercury, RationalMessaging - EDIFACT, Teletype, XML, Cargo IMP, ACARSBI/BA - COGNOS, Hyperion, Abinitio, MicroStrategy, Informatica, Business ObjectsDatabase - DB2, Oracle, SQL Server, DMS 1100, IMS-DB, Teradata, MAPPER, FCSS, TPF/TPFDF, AdabasERP - Oracle, PeopleSoft & SAP
.www.devreser sthgir llA .seigolonhceT erawaxeH © hexaware.com .www.devreser sthgir llA .seigolonhceT erawaxeH © hexaware.com
Passenger AirlinesService Offerings
Introduction
Service Offerings
The travel industry has just become seriously aware of the economic and financial power to be gained from the increase of passenger Air Travel in the next decade. Airports and Airlines are anticipating a return to the stable and successful growth that defined the last two decades with stronger passenger volumes.
According to the Airports Council International (ACI), its current member airports will see passenger numbers grow from 3.1 billion in 1999 to 4.6 billion in 2020. The International Air Transport Association (IATA) has predicted that Airlines will experience highest traffic growth in emerging and large population regions. In short, the global transportation industry is going through a major international and economic re-engineering process. In essence, Airports and Airlines have committed their resources towards the establishment and development of various strategies.
Passenger Airlines Technology Solutions atHexawareHexaware has a significant expertise in providing dynamic solutions in the Passenger Airlines technology space and has enabled a number of Airlines in providing outstanding customer experience.
Explore and choose from the wide spectrum of our service offering which can be customized to your specific requirements.
Technology has become an enabler that makes it possible to respond to market demands much more quickly when growing customer demands are driving change in the market. Here’s how Hexaware can really help enable the flexibility that today’s passenger airline industry needs.
Our solution accelerators and domain expertise helps provide immense saving in time to market, efforts, overheads and costs.
Domain Expertise
Reservation, Online BookingFares & Ticketing (E-Ticketing)Departure Control System & Self ServiceKiosk ApplicationsMaintenance, Repair & Overhaul (MRO)Customer Loyalty (Frequent Flyer)Crew ManagementFlight OperationsRevenue AccountingRevenue Management
Key Areas of Expertise
EDI, XML Integration ExpertiseRFID based Baggage TrackingInterline E-ticketing TestingSelf Service Devices - Kiosk
Solution AcceleratorsADAM – Data Migration ToolReAct – Revenue Analyzer for Airlines Revenue AccountingBCBP – 2D Bar Coded Boarding Pass
Application Development & MaintenanceApplication Maintenance & SupportBusiness Intelligence & AnalyticsLegacy Modernization & New Technology MigrationEnterprise Solutions – ERP/CRM - Oracle, SAP, Siebel & PeopleSoftIntegration ServicesIndependent Testing
EXPERIENCE BETTER BUSINESS RESULTS
EXPERIENCE BETTER BUSINESS RESULTS
8 of Top 20 Airlines & 3Top Transportation firmsIATA Strategic Partner
Leader in Airline IT4000 person yearsexperience in TransportationHands-on domain experts from industry
Domain ExpertiseLarge customer baseacross geographiesGlobal deliveryOff-shore & near shoredevelopment centers
Global Presence
The Hexaware Advantage
Solution Accelerators(ADAM, Track & Trace,RFID Lab)Centers of Excellence
InnovationBlend of Solution andTechnical architectsLegacy to Latest technologies
Resource Mix
BENEFIT FROM OUREND-TO-END CAPABILITIES
BENEFIT FROM OUREND-TO-END CAPABILITIES
Passenger AirlinesService Offerings
We understand that no individual company can focus on every single business problem and invest in its technology solutions with their limited resources. But our transportation and logistics technology practice has overcome that concern by adopting the strategy of value based partnerships with other solution providers and technology consulting firms that compliment our own expertise.
PartnershipsViews of Industry Analysts
Identified as a leading vendor in Passenger Services by Gartner in the Hype Cycle for Transportation 2007 report Identified as a leading vendor in Application services by Gartner in Hype Cycle for Application Development, 2008Niche player by Gartner in 2007 – ERP Service Providers, North American Offshore Applications Services
Technology ExpertiseLegacy - Unisys USAS, IBM TPFWeb Technologies - J2EE, .NETIntegration Tools - MQ Series, VitriaTesting Tools - Mercury, RationalMessaging - EDIFACT, Teletype, XML, Cargo IMP, ACARSBI/BA - COGNOS, Hyperion, Abinitio, MicroStrategy, Informatica, Business ObjectsDatabase - DB2, Oracle, SQL Server, DMS 1100, IMS-DB, Teradata, MAPPER, FCSS, TPF/TPFDF, AdabasERP - Oracle, PeopleSoft & SAP
© Hexaware Technologies. All rights reserved. www.hexaware.com
YOUR SUCCESS IS OUR FOCUSwww.hexaware.com
Case StudiesHere are some of our success stories. We have detailed case studies around each of these, which can be downloaded from our website.
Reservation, Fares & Ticketing – Leading airline IT service provider in EU, large Asian & NA based airlinesE-Ticketing Testing – Large NA, ME basedairlinesDeparture Control System & Self Service Kiosk Applications – Leading Scandinavian airline IT product vendorMaintenance, Repair & Overhaul – Large NA based airlineCustomer Loyalty – Large loyalty service provider in NA, leading transatlantic airlineCrew Management – Large NA based airlineFlight Operations – Leading US airlineRevenue Accounting – Two leading NA based airlinesRevenue Management – Leading transatlantic airline, leading revenue management product vendorIntegration Services – Leading airlines in APAC,EU, leading airline IT service provider
TTHL Practice is a focused and one of the key verticals for Hexaware. The practice provides end-to-end IT solutions and services to leading companies in Airlines, Rail, Logistics and Hospitality domains. The practice has 35+ elite and longstanding customers with 700+ strong domain and techical experts having a combined project experience of 4000+ person years across industries. Hexaware has leveraged its immense knowledge to legacy modernize the ticketing / fulfillment solutions , to integrate with third parties for enhanced operational agility and to give mission critical MRO solution support for leading rail vendors. Our expertise kitty consists of ticket retail solutions, ticket fulfillment, revenue settlement solution Wagon & Track maintenance solution and system integrator for rolling stock solution. Being a pioneer in taking up Green initiative to all our customers we provide solutions for carbon calculations and numerous services around it. We strive to provide future proof & highly cost effective solutions / services to customers, hence winning utmost customer confidence.
About Travel, Transportation, Hospitality & Logistics Practice
WORK WITH LEADERS INKEY DOMAINS
WORK WITH LEADERS INKEY DOMAINS
Travel, Transportation, Hospitality& Logistics
About Hexaware
Safe Harbor Certain statements on this brochure concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommu-nication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.
NA Headquarters1095 Cranbury South River Road Suite 10, Jamesburg, NJ 08831Main: 609-409-6950 Fax: 609-409-6910
India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel.: +91-22-67919595Fax: +91-22-67919500
EU Headquarters4th Floor, Cornwall House55-57 High Street, SloughBerkshire SL1 1DZ, UKTele: +44 (0)1753 217160 Fax: +44 (0)1753 217161
APAC Headquarters180 Cecil Street, #09-03, Bangkok Bank Building,Singapore 069546Tel.: +65-63253020
For all Hexaware office locations, visit: http://www.hexaware.com/worldwide.htm
Passenger AirlinesService Offerings
Passenger AirlinesService Offerings
Hexaware is a leading global provider of IT and BPO services. The company has achieved leadership position in domains such as Banking, Financial Services, Insurance, Transportation, Logistics and HR-IT solutions. Hexaware focuses on delivering business results leveraging technology solutions and specializes in Business Intelligence & Analytics, Enterprise Applications, Independent Testing and Legacy Modernization. Hexaware has been providing business technology solutions for over 18 years and offers world class service delivery, technology leader-ship and skilled human capital.