MSPDCLNew Office: Secured Office Complex

A.T. Road, Imphal West, Manipur

With a mission to provide assured and reg�lar power supply in

Imphal, MSPDCL is taking up measures like providing prepay�ent meters, st�inging of low tension AB

cable net�orks to check thest of energ�, improve t�ansparency with

accountabilit� in billing/collection of energ� charges etc. so that reg�lar

and secure power supply can be given to all the consumers

MANIPUR STATE POWER DISTRIBUTION COMPANY LIMITED

E) TROUBLESHOOTING• If the meter fails to give power and the display is off,

please contact 1912 (customer care center number) to lodge a complaint.

• If display shows some information take action as follows

- MAINS ON/SWITCH ON - Please check internal fuse, change over etc. If everything is ok, Contact no.1912

- MAINS ON/SWITCH OFF/SWITCH OFF ID - 0001 Please call 1912 - 0002 Please go for recharge • 0008 - OVERLOAD. After switching off some load,

Press O (zero) once. If it occurs frequently visit the sub-divisional office to increase sanction load.

D) SOME USEFUL POINTS FOR PREPAID CONSUMERS• Single phase prepaid meter can go up to emergency

credit of ` 200/- and for three phase up to `1000• Meter will not switch off even if the above limit of

credit exceeds between 4 pm and 10 am and also on Sundays and pre-declared holidays.

F) SOME POINTS TO KNOW THAT THE METER IS DEFECTIVE (CALL 1912)Meter is defective if:i) The display shows SW-OFF ID 0002, EM-CREDIT/NO CREDIT is high

(like R - 42537).ii) LED blinks very fast when there is less or no load.iii) Display shows wrong date and time (call 1912).

Reasons for rejecting voucher code (call 1912)• Rejected and Wrong TAR - A 60 digit or 40 digit code

has been missed • Duplicate - the code is already entered • Incorrect - One digit has been missed or wrongly

entered. Please enter correctly/retry

BASIC CHECK POINTS FOR PREPAID CONSUMERS1. Consumers should ensure that the service cable from LT Line

coming to their premises directly enters the Prepaid Meter installed. This means that there shall not be any Appliance/ Load between the starting point of Service cable from the LT Line & input of the Prepaid meter.

2. Wherever Prepaid metering is done and new service cable is to be provided, charges towards new Service cable are to be borne by Consumer @ ` 9/meter for which MSPDCL is to provide receipt.

3. In the Prepaid meter, If a Consumer desires to revise the connected load then,

The Consumer shall follow the following procedure: • Submit an application to the Sub-Division Manager along

with consumer details for the connected load which consumer wants to change to.

• There should be a valid reason for changing the load, whether it is for a bigger load or a smaller load.

• The Manager’s office will do a field verification. If the requirement is found feasible, thereafter the upper load limit in prepaid meter will be accordingly changed by Manager’s Office.

• Frequent changes of connected load will not be entertained.4. If a Consumer has Prepaid meter which is not connected/

lying unused at his/her premises, the same shall be reported to 1912 without fail (1912- Customer Care Centre contact number). Non reporting shall be treated as a deliberate attempt on the part of the Consumer to conceal Government property in his/her premises, which will attract appropriate penal provisions under Indian Penal Code.

• Alarm can be set using the following code *0000000RRR7#. Replace “RRR” by any figure as per your choice.

e.g. If alarm is to be set at `258/- press *00000002587#

Useful information shown on displayThe display in normal mode will keep on showing following information in cycle. Date - Time, Switch State, Switch on, Balance amount (1 `850)*, Total unit *Balance amount in the meter is ` 850.Other key functionsKey 1 - No. of days left to switch off.Key 2 - Today’s, previous day’s, previous week’s,

consumption in Rupees.Key 3 - Tariff rate.Key 4 - Last vend code entered.Key 5 - Press 7 (seven) times to know the total amount

recharged up-to date.Key 6 - For official use only.Key 7 - Amount consumed in Previous months.Key 8 - Current Load / current rate of consumption.Key 9 - Total Unit consumed up-to date.Key 00 - Press 0 (zero) twice will give your meter no.

The following tips on use of prepayment meters installed in Imphal areas will help in improving the “Secure” made meter related issues which may come up in the course of usage.

A) DOs AND DON’Ts FOR PREPAID CONSUMERS No appliance like MCB, Switches, Changeover etc.

in between main line and prepaid meter The service line should be laid in open/visible route Meter shall be installed in a visible and easily

accessible place and height Proper sealing of meter and meter box is a must Once prepaid meter is installed and energized, the

consumer shall visit the vending station and get recharged. For the first time recharge, meter number and copy of post-paid bill or an agreement form is required. First time recharge can be done only in the following four MSPDCL owned Vending stations for Secure Meter consumers located at:

• Keishampat Electricity Complex; (For IED-I, IED-III consumers)

• Lamphel near RIMS Electricity complex opposite Telephone Exchange (For IED-II consumers)

• Kakwa Electricity Office: (Opening Soon) (For IED-III consumers)

• Khuman Lampak Electricity Office: (For IED-IV consumers)

B) PROCEDURE FOR RECHARGEFor the 1st time recharge, the consumer is required to visit the above mentioned MSPDCL owned vending stations for simultaneous registration and recharge to get 3 types of vend codes:

• a 60 digit code • a 40 digit code • a 20 digit code

C) PROCESS FOR ONLINE RECHARGE• Visit www.mspdcl.com • Click ‘Prepaid recharge secure’ • Enter your nine-digit connection number (connection

number is printed on the sixth line of recharge token) • Enter your details and amount of recharge. If sub- division

is not known, please choose any sub-division.• After verifying the details, please proceed to pay.• After successful payment, “generate voucher”

button is to be clicked and get voucher code. • If the voucher generation fails after successful

transaction, it is requested to take a screen shot before leaving the page. This will be helpful in getting the voucher code from the division’s office. The inconvenience will be eliminated soon.

D) SOME USEFUL POINTS FOR PREPAID CONSUMERS• Single phase prepaid meter can go up to emergency

credit of ` 200/- and for three phase up to `1000• Meter will not switch off even if the above limit of

credit exceeds between 4 pm and 10 am and also on Sundays and pre-declared holidays.

IN CASE OF METERS INSTALLED ONLY OR SIMPLY HANDED OVER

BUT NOT ACTIVATED, PLEASE CONTACT THE FOLLOWING PHONE NO:

CUSTOMER CARE CENTER NUMBER:

1912• Indra Devi Jain Near UCO Bank, Thangal Bazar 9862585097• Lamphel Medical Store Lamphel, RIMS Road 9436025086• Mosco Singh Thangal Bazar, Opp. Axis Bank 9863359887• Sangai Enterprises Mantripukhri, Opp. Amway 9862955987• Gani Tours & Travel Hafiz Hatta, Minuthong 7085512239• Maibam Purnajit Khongnang Pheidekpi, Singjamei 9856933010• Destiny Enterprises, Loktak Project, Bishnupur 9856398368• Samananda Sharma Lilong 8794589016• Global Travels Opp. Jain Mandir, Paona Bazar 9862566370• Maibam Recharge Babu Bazar, Kiyam, Thoubal 9856721016• Inoki Karam Ningomthong, Pebya Pandit Leikai 9612919296• Rajkumar Rojit Keishamthong Elangbam Leikai 9862275177• S. Thangamba Khaba Naoriya Pakhang Lakpa 8415925255• Khwairakpam Gojendro Konjeng Hajari Leikai 8794221891• Easy Tours & Travels Keishampat Thokchom Leikai 9856110707• Pc Enterprises Kwakeithel Bazar, Rural Bank 8259093544• Suresh Creative Nagamapal, Khwai Brahmapur 8258006512• Luwang Traders Dinku Road, Near ISBT 8414069849• Dolby Travels Sagolband Wahengbam Leikai 9089955979• Kanglei Mobile Wangkhei Khunou 9206165475• Thanjam Sanaton Khurai Thangjam Leikai 8974021002• Chongtham Dinesh Langthabal Kunja Awang 9612648398• Tony, Ningomthong Kitnapanung Imphal East 9612934120• S. Sanjoy Thinungei Mamang Leikai, Bishnupur 9856474938• Tombimacha General Store Athokpam, Thoubal 9612046041• Kiran Agency Imphal IBP Khoyathong 9438207375

ITZ CASH VENDORS

The said codes will be entered in the meter through the Freedom Unit (white coloured display unit) when there is electricity in the meter in the following order First * 60 digit code Second * 40 digit code Third * 20 digit codeWhen * is pressed, display will show “Key Code”. It means it is ready to accept code. After punching the codes and #, the display shows SENDING, ACCEPTED ADDED ` .... and normal cycle of display begins. So you have successfully recharged. After the first recharge, normal recharge voucher can be obtained from - • MSPDCL owned Vending stations mentioned above • Online through MSPDCL portal www.mspdcl.com • ITZ cash vendors

• Alarm can be set using the following code *0000000RRR7#. Replace “RRR” by any figure as per your choice.

e.g. If alarm is to be set at `258/- press *00000002587#

Useful information shown on displayThe display in normal mode will keep on showing following information in cycle. Date - Time, Switch State, Switch on, Balance amount (1 `850)*, Total unit *Balance amount in the meter is ` 850.Other key functionsKey 1 - No. of days left to switch off.Key 2 - Today’s, previous day’s, previous week’s,

consumption in Rupees.Key 3 - Tariff rate.Key 4 - Last vend code entered.Key 5 - Press 7 (seven) times to know the total amount

recharged up-to date.Key 6 - For official use only.Key 7 - Amount consumed in Previous months.Key 8 - Current Load / current rate of consumption.Key 9 - Total Unit consumed up-to date.Key 00 - Press 0 (zero) twice will give your meter no.