bma brochure.pdf · bma contractors ltd ... tiling – wall tiling, floor tiling. ... •...

COMPLETE BUILDING SOLUTIONS

BMACONTRACTORS LTD

BMA CONTRACTORS LTD., 43 Michigan Close, Turnford, Hertfordshire, EN10 6FY

Tel: 07507 602 057 Fax: 01992 468 636 Email: [email protected]

www.bmacontractors.com

Tel: 07507 602 057 Fax: 01992 468 636 Email: [email protected] Web: www.bmacontactors.com 2

Company introduction

Services offered

Health & Safety Policy

Quality Assurance Policy

Environmental Policy

Equal opportunity & Diversity Policy

Customer Care Policy

Gas safe certificate

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BMACONTRACTORS LTD


BMACONTRACTORS LTD

BMA Contractors is a local based company that are looking to grow their client base and to keep providing services to meet the decent homes standard and social housing with monthly performance targets of between 96% - 100%. It is our aim to positively improve local communities and residential areas in any way possible, we endeavour to employ local tradesman that are familiar with the areas, we use local suppliers that will boast local economy and are willing to partici-pate in building projects that will improve residential areas .We endeavour to maintain our high standard of customer care and satisfaction and improving resident's lives.

Based on local work that we have carried out in and around Surrey on the decent home projects we have found out:

Our average kitchen completion time is 7 Days Our average bathroom completion time is 4 Days

Company Introduction


BMACONTRACTORS LTD

BRICKWORK – Extensions, garden walls, new builds all type of painting and render-ing.

ROOFING – Soffits and fascias, lead welding, asphalting, slating, all types of tiling.GROUNDWORK – Block paving, concrete driveways, stairs, steps, fencing, sheds, landscape gardening.

CLEANING & CLEARANCE – Jet washing, cleaning, descaling, blockages.

GLAZING – All type of glazing for doors, windows and shower screens.

PLUMBING – Bats, sinks and complete fitting of bathroom. Pipe runs, system flush-ing and all general repairs.

GAS – Boiler installs gas tests. All works are carried out by our Gas Safe engineers.

PLASTERING – Taping and jointing, dry lining, plaster mouldings, wall covings.

CARPENTRY – Kitchens, structural work such as roof timber and frame work, all works to doors, windows, stairs, banisters and cupboards.

TILING – Wall tiling, floor tiling.

PAINTING & DECORATING – All types of decorating interior and exterior, wall paper hanging and glossing.

FLOORING – All types of flooring such as laminate, lino, carpet, timber and minor floor repairs.

AIDS AND ADAPTATIONS – Grab rail, bath and shower stools, handrails and disabil-ity adaptions for domestic and residential properties.

Serviced Offered

Health and Safety Policy


BMACONTRACTORS LTD

Written policies and the policy decision-making process of the organisation are covered in this element of the Safety Management System; these include the selection of resources and information, the design and operation of working systems and the design and delivery of products and services.

This document is the written policy of BMA Contractors Limited, creating a foundation for the Safety Management System and to fulfil its Health & Safety responsibility to its employees and others affected by their operations/ tasks, within the spirit and to the letter of the law.

BMA Contractors Limited recognise that to be successful in achieving the high standards of health and safety performance it aspires to, we need an effective health and safety policy, which contributes to the overall business performance.

Health and Safety Policy Statement


BMACONTRACTORS LTD

The objective of the BMA Contractors Limited Health and Safety Policy is to prevent, insofar as it is reasonably practicable to do so, during the course of the work or duties being undertaken, any accidental occurrence resulting in:

• Injury to any person.• Damage to, or loss of any plant, equipment, property, materials or products.• Delays in any processes or operation.• Events that may otherwise be detrimental to efficiency and/ or prestige.• Adverse impact upon the environment.

The Policy is applicable to all BMA Contractors Limited Employees, as detailed in Part Three of this Section, and all persons whose presence is necessary at BMA Contractors Limited premises, construction sites or any other workplace. This includes the Employees of Specific Sub-Contractors if and when engaged, Self Employed Persons, if and when engaged and Consulting Design Practices.The application, Implementation and promotion of the Policy shall be the responsi-bility of the Managing Director of BMA Contractors Limited. Whilst duties and tasks may be delegated, the overall responsibility remains that of the Managing Director to ensure that the Company compiles with all relevant statutory health and safety legislation, common law and Approved Codes of Practice.Individuals can make important contributions to the development and implementa-tion of policies and arrangements.BMA Contractors Limited will give all opportunities for participation in this process and actively encourages involvement of Employees either directly or through their representatives.To ensure that this Policy can be successfully implemented, the BMA Contractors Limited and its Board of Directors will provide such funds as is reasonably neces-sary.Suitable and adequate measures shall be taken to safeguard any person, plant, equipment, property, material or product likely to be exposed to any known or suspected hazards associated with or arising out of the processes, tasks or Opera-tions being undertaken.BMA Contractors Limited will take into account at tendering stage, those factors which assist in eliminating injury, damage and waste.Adequate provision shall be made for the Welfare needs of Employees whilst carrying out their tasks and duties and any hazard to health associated with the work shall be the subject of strict precautionary measures. This is further detailed within Section Two of the Health and Safety Policy.


BMACONTRACTORS LTD

The directors and management of BMA Contractors Ltd are committed to oper-ate every aspect of the business to those standards that offer the highest possi-ble quality of service to all clients. This is supported by a progressive manage-ment style that encourages the Quality culture throughout the Company.BMA has adopted a Quality Management System, which operates in all areas of the company. The management is committed to the continuous improvement of the Quality Management System by establishing and reviewing quality objec-tives for all areas of the company. This is to ensure that the company operates effectively and efficiently and meets the needs of customers.The effectiveness of the Quality Management System is monitored by planned audits, management reviews and effective corrective and preventive action.

Quality Assurance Policy

Commitments

The management is committed to:

• Develop and improve the Quality Management System• Continually improve the effectiveness of the Quality Management System• The enhancement of client satisfaction• Ensure that client needs and expectations are determined and fulfilled with the aim of achieving client satisfaction• Communicate throughout the Organisation the importance of meeting client needs and all relevant statutory and regulatory requirements.• Establish the Quality Policy and its objectives• Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System• Ensure the availability of resources

The control documents and methods used to plan and control construction activities are principally:-

• Construction Phase of the Project Quality Plan, identifying the management structure and quality procedures applicable to each project.• Overall works programme schedules, representing the timing and sequencing of the works elements. Regular monitoring of the progress achieved against planned by controlled scheduled audits.• Inspection and Test Plans (ITP), which identify the key activities, samples, documentation and approvals necessary prior to commencing a particular construction activity.• Method Statements used to translate project requirement into planned systems of work instruction to project staff and operatives.

All the project is implementing by a system of self-certification by means of inspection; testing and monitoring controlled by the Engineering Staff with verification by the Client where necessary. All material and work shall be subject to interim and final inspection or test to check conformity to specification prior to final acceptance in accordance with the relevant Procedure(s). The records created shall demonstrate the self-certification process.All the documentation and records provide objective evidence of the work of the Company. In the majority of cases it will be in the form of photographs, but can also be in paper form e.g. letters, reports, minutes etc. Records shall remain legible readily identifiable and retriev-able. All records must comply with all relevant legislation including the Data Protection Act and the Freedom of Information Act.

Records of work currently in progress are kept in controlled designated areas and are appropriately identified for ease of storage, protection and retrieval. Irrespective of

the form in which the information is held it is subject to the requirements of the Public Records Act and must be handled appropriately.


Principles - The principles on which we base our actions:-

• Clients are our centre of attention: We concentrate our actions on appreciating our customers' requirements, that is, the purpose of the construction works and services, in terms of quality, cost and deadline.• Profitability: our guarantee for the future: A sound financial position and shareholder satisfaction are attained by generating a satisfactory level of profits and by fulfilling customer requirements.• Our employees are the key to quality: we need their commitment: We motivate all members of the organization to participate in our success, through special training and other programs. We consider that the best guarantee of our employees' safety and health is a policy of preventing hazards in the workplace.• Suppliers and subcontractors play a vital role: We look upon our suppliers and subcontractors as collaborators for the long term, focusing on mutual benefit, and combining endeavours and creativity so that customers receive consistently improved quality and services.• Continuous improvements: necessary for our success: We aim at excellence in terms of our projects, services, technical skills, human relations and competitively.• Everyone is responsible for quality: Quality is achieved through a forward-looking approach, not inspection. All those involved are responsible for the quality of our products and services.• Respect for society and the environment: essential to our activities: We aim at making a positive contribution to society while respecting the environment

All personnel have been made aware of the management commitment to this policy in particular and quality in general and are encouraged to demonstrate their own support to the system by continuous active participation. In additions, BMA Contractors also aim to improve our service by:-

• Ensure that all consultants, suppliers, subcontractors and others who are involved in our projects meet the required quality standards and that effective communication is maintained at all times.• Communicate clearly with our customers to ensure we satisfy their requirements.• Ensure that all our employees are trained in quality assurance and that effective training is on-going at all levels.• Deliver our clients the standards of quality specified in the contract and seek feedback from them as to the level of quality delivered.• Continually review and improve our 'set business objectives' whilst actively involving our employees and subcontractors in attaining those objectives



BMACONTRACTORS LTD

Environmental Policy and its Management.

OBJECTIVE:The objective of BMA Contractors Limited is to run its operations avoiding unneces-sary or unacceptable effects on the environment.Any effects will be minimised as far as practicable.Environmental considerations will be given equal importance similar to that of tradi-tional business issues such as production, research, sales, and finance. BMA Con-tractors Ltd will work towards achieving its environmental objectives by:

IMPLEMENTATION• Minimising the impact of all BMA Contractors ltd Operations on the local and global environment and the quality of life of the local communities in which the Company operates.• Meeting all relevant statutory regulations.• Maintaining the cleanliness and appearance of premises to the highest practical Standards.• Aiming for efficient use of all resources used in its designs Operations and by reduction of waste through process improvements.

WASTE MANAGEMENTAllowing for the recycling of material wherever feasible and taking further positive steps to conserve resources, particularly those that are scarce or non-renewable.Fully considering, in advance where possible, the environmental effects of any significant new development and adjust the Company's plans and approach to design work accordingly.Providing customers with the information necessary to enable our designs to be properly implemented and used, stored and disposed of so as to avoid unacceptable effects on the environment.Working with suppliers to ensure that the products and the services they supply are environmentally acceptable.Providing the necessary information to enable Employees to operate the processes properly and with minimal effects on the environment.


Duty of Care by all Employees regarding Environmental, Pollution, & waste management

The duty of care under the Control of Pollution (Amendment) Act 1989, Environmen-tal Protection Act 1990 and Controlled Waste Regulations 1992 is recognised by BMA Contractors ltd during the undertaking of its works and is met with by the follow-ing basic principles:

a) Preventing anyone keeping, depositing, disposing of or recovering our 'con-trolled waste' without a waste management licence or an exemption from the need for a licence.

b) Stopping materials escaping from our control or the control of anyone else by packaging it appropriately.

c) Ensuring waste is only transferred to an authorised person. Making sure that a person or business is authorised to deal with our particular type of waste.

d) Ensuring that the waste being transferred is accompanied by a written description.

that will enable anyone receiving it to dispose of it or handle it in accordance withhis or her own Duty of Care.

Where BMA Contractors Limited conduct works, which may have an effect on the environment, careful planning will be implemented to reduce the risk of pollution.

POLLUTION POLICY

BMA Contractors Limited recognises most pollution incidents are avoidable, and the measures to avoid pollution are included at the planning stage of all Contracts under-taken by BMA.The pollution Policy of all Clients will form part of the control strategy undertaken by BMA in reducing pollution and where required additional Risk assessments will be carried out to ensure that task related operations carried out by BMA reduce pollution and affects caused by any operation or task undertaken by BMA Contractors.

BMACONTRACTORS LTD


Equal Opportunities & Diversity Policy:

BMA Contractors Limited (BMA) acknowledges the desirability of equal opportunities for employment and the observance of the codes of practice as far as it is reasonably practicableBMA intention regarding the Equal opportunities policy is to see that no job applicant or Employee (however employed or engaged) receives less favourable treatment on the grounds of disability, sex, marital status, race, colour, nationality or ethnic or national origins, or is disadvantaged by unreasonable conditions or requirements.IMPLEMENTATION:Individuals shall be selected, promoted and treated on the grounds of their perfor-mance, attitude and abilities.All suitably qualified Employees will be given equal opportunity to progress within BMA Contractors ltd.All those who come into direct or indirect contact with BMA Contractors Ltd Employ-ees or applicants for employment will be reassured that they have been advised & understand this policy and recognise the part they have to play in the policy's fulfil-ment.DISABLEMENT POLICY:It is the policy of the Company to encourage the employment and career develop-ment of disabled persons.No unnecessary limitations are placed on the type of work that they can perform.

Full and fair consideration will be given to disabled applicants for employment;Existing Employees who become disabled will have the opportunity to re-train and continue in employment wherever possible.

BMACONTRACTORS LTD


BMA Contractors Ltd, seek to provide a service which is polite, friendly and helpful to ensure that whatever operation or task BMA undertake are completed quickly and to the satisfaction of the Client, Principle Contractor and most importantly to the Cus-tomer.

Communication between the Customer and BMA is most important with regards to giving the Customer the attention and delivery of service particularly when undertak-ing fit out operations with regards to Kitchens and Bathrooms.

Regular day to day contact with Customer issue as it relates to any operation and/or task being undertaken by BMA as smoothly and efficiently as practicable.

All staff and Operatives are instructed, trained and briefed to avoid the following:-

• Rudeness• Excessive noise• Over familiarity• Arguments• Express any opinion about other repairs or decoration issues• Parking vehicles in driveway, pathway, grass verges, which may cause nuisance to any Customer• Untidy appearance when visiting Customer homes, or attending the Clients or Principle Contractors Offices.

Discrimination

It is the duty of those employed by BMA to be courteous and carry out any operation or task with regard to BMA equal opportunities policy, particularly in acts of unlawful discrimination, derogatory, racist or sexist remarks or harassment to any member of the public, or engaged in the employment of BMA, or to any person employed by the Client, Principle Contractor or Customer, whilst undertaking any operation or task.

Discrimination of any kind, including interaction of any person not speaking English, as their first language, will not be tolerated and will be dealt with under Disciplinary procedures, set by BMA.For some of BMA Client, Principle Contactors or Customers, English is not the first language, therefore this matter has to be carefully considered and managed, and where there might be a difficulty in communication, then this issue shall be reported to the Manager of BMA immediately.

BMACONTRACTORS LTD

Customer Care Policy

BMACONTRACTORS LTD


BMACONTRACTORS LTD

Tel: 07507 602 057 Fax: 01992 468 636 Email: [email protected] Web: www.bmacontactors.com

BMA CONTRACTORS LTD.43 Michigan Close, Turnford, Hertfordshire, EN10 6FY

Tel: 07507 602 057

Fax: 01992 468 636

Email: [email protected]

bma brochure.pdf · bma contractors ltd ... tiling – wall tiling, floor tiling. ... •...

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