broshure update 2 - sales mastery company€¦ · customer service & phone sales leaders &...

Online Training

Master B2B Selling

Bene�ts of PureOnline™ (e-learning)

We o�er two types of online training:

Why you should choose the Sales Mastery Company:

Welcome to �exibile online training!

PureOnline™ (E-learning)

Bene�ts of LiveOnline™

(virtual classroom)

LiveOnline™ (virtual classroom)

Call us today if you want to:

• Find new clients

• Grow existing clients

• Find new & grow existing clients

1. We o�er the widest range of specialist training courses in Australasia

2. We gocus exclusively on training businesses who sell business-to-business like you

3. All our material is based upon global best practice.

4. We are proven: few have delivered more sales training to more businesses across

more towns across Australasia and the world than us!

5. We are passionate about what we do and it shows!

• Live, interactive online ‘classroom’

• Participate in live ‘polls’ (spot tests)

• Interact through live ‘chat’ (Q & A)

• Learn from others, like a real classroom

• Save time and money through travel

• Train your remote teams easily

• Use global leading software GoToWebinar

• Total �exibility of time for each learner

• Total �exibility of location for a remote team

• Refresh & relearn each topic (access for 7 days)

• Save time & money with less travel

• Test your knowledge live to maximise retention

• Highly engaging online videos

• Best practice (content written exclusively for online delivery)

Call NOW +64 800 427 627

Visit: THEmarketingcompany.com Call NOW +64 800 427 627

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Course title

Course title

Course title

Choose from our courses below

1

Pg #

Sales team Marketing team

Customer Service &

Phone Sales

Leaders & wider team

Investment(in AU$)

Customer Service Excellence 10 $97+gst

Client Management is King 10 $197+gst

Highly E�ective Prospecting & the Art of Gold Calling

11 $397+gst

Relationship Selling, Benefit Selling & Closing the Sale

11 $397+gst

Cross-selling & Up-selling 12 $197+gst

Key Account Management 12 $197+gst

Essential Negotiation Skills 13 $197+gst

Advanced Business Presentations 13 $197+gst

Trade Shows & Expo Excellence 14 $197+gst

Business Networking at Events 14 $197+gst

15 $197+gst

Time is Money 15 $197+gst

Advanced Negotiation Skills 16 $197+gst

Practical Time Management 16 $97+gst

Pg #

Sales team Marketing teamCustomer

Service & Phone Sales


Time E�ectiveness Skills 4

Customer Service Excellence 4

Sales Territory Excellence 5

Superior Leadership & Management 5

Close the Sale Every Visit 6Phone Sales Excellence 6

Cross-selling & Up-selling 7

Superior Public Speaking & Presentations 7

Superior Key Account Management 8

Essential Negotiation Skills 8


Pg #

Sales team Marketing teamCustomer

Service & Phone Sales


2

2

2

Our Main Services


The Art of Business Writing

Persuasive Selling Process

Sales Mastery Programme

Sales Manager Accelerator

Visit: SalesMasteryCompany.com

2

Our Main 3 Programmes

Master Sales Conversations

• Learn to prepare more fully for B2B meetings/calls • Control the fact �nding (questioning) phase using the

Sales Tool Belt™ • Present your value proposition persuasively using

Bene�t Selling™ • Handle objections con�dently using the world-class

Objection Managing Process™ • Close the sale more pro�tably using the 10-step

Persuasive Selling Process™ (Runs Pure Onlinewith online tests to embed your learning)

Personalised B2B Selling

• Incredible 3-year B2B sales training and coaching programme with over 1 billion ‘combinations’ of training and tips personalised around you, your experience and your personality

• Book 12-months at a time • Weekly training covering 5 Success Pillars™:

1. Your Mindset 2. Your Behavioural Pro�le (personality) 3. Mastering Conversations 4. Specialist Sales Skills 5. Your Accountability

• Online tests to embed your learning • Live monthly training with the latest sales concepts • Live coaching sessions to answer your challenges

(This programme is delivered Pure Online and Live Online)

Master Sales Management

• Amazing 3-year B2B sales management training and coaching programme which is semi-personalised around youand your personality

• Join for 12-months at a time • Weekly training covering the 3 Success Pillars™:

1. Your Mindset 2. Your Behavioural Pro�le (personality) 3. Specialist Sales Management Skills

• Live online coaching to learn from other managers • Live monthly training with up-to-date concepts

(This programme is delivered Pure Online and Live Online)

Master B2B Selling Call NOW +64 800 427 627

LiveOnline™

(virtual classroom)

3Visit: SalesMasteryCompany.com

Master B2B Selling

Customer Service Excellence™

™

Follow on LiveOnline™ Courses

Why attend this course?

To maximise your productivity and contribution to your business and team, you need to master yourself and your time.

Course Overview

Duration: Two hours

LiveOnline™ Delivery

AU/NZ/CAN $2250+GST per business US $ 1550 (no GST)

GB $ 1250 (no VAT)

All prices are subject to change without notice, see website for latest pricing.

Time Management Essentials™

Face-to-face Delivery


People are more interconnected, and more opinionated, these days than ever before. Learn how to really excel in the Customer Service arena: regardless of your role or job title, this course will help you contribute more to making your business prosper!

Course Overview


Time E�ectiveness Skills

• Understand your personal motivation

• Maxmising your personal contribution to the team

• Understanding proven time management principles

• How to prioritise more e�ectively

• How to put things into practice more easily

$4980 + GST + travel(up to 10 attendees) then$98 per person thereafter

1. Customer Service Excellence™2. Superior Public Speaking &Presentations™

Follow on LiveOnline™ CoursesDuration: Two hours



GB $ 1250 (no VAT)

Superior Customer Service™



1. Time E�ectiveness Skills™2. Phone Sales Excellence™

• Customer Service Essentials face-to-face, by phone, and by email

• The massive impact of Internal Customer Service on your External customers

• How to create Continuous Improvement within your customer service

• Handling customer complaints professionally

• Creating the WOW factor through your customer service

4 Master B2B Selling Call NOW +64 800 427 627






GB $ 1250 (no VAT)

Sales Territory Management™






GB $ 1250 (no VAT)

Superior People Management™



1. Close the Sale Every Visit™

2. Superior Public Speaking & Presentations™

3. Superior Key Account Management™

Sales Territory Excellence™


To grow your sales territory, especially your existing clients, more consistently and professionally, you must think like a ‘territory CEO’.

Course Overview

• Walk away with a draft Client Management Plan (Call Cycle) for the year

ahead to save you time and increase your sales

• Become more proactive as a sales team member

• Rank your clients correctly, based on true value to the business

• Manage your existing clients more wisely

• Juggle client management with new prospect management better

1. Superior Public Speaking & Presentations™2. Time E�ectiveness Skills™3. Business Writing Excellence™

5

Superior Leadership & Management™


Course Overview

™

Most people step into leadership and management roles with little or no training.It is only by understanding these speci�c roles that you can harness the team’sfull ability to maximise their contribution to the overall business.

• Learn what true leadership is

• Learn how to use e�ective management techniques for your team

• Learn how to better adapt your approach to the other party

• Learn how to motivate your team ongoing

• Learn how and when to delegate to maximise overall results






GB $ 1250 (no VAT)

Persuasive Selling Process™


$12500 + GST (up to 10 attendees) then

$1250 per person thereafter




GB $ 1250 (no VAT)

Prospecting & Gold Calling™



1. Cross-selling & Up-selling™2 Customer Service Excellence™

1. Superior Public Speaking & Presentations™2. Time E�ectiveness Skills™3. Business Writing Excellence™

Close the Sale Every Visit™


Course Overview

™

Maximise the results from each sales visit you attend. Close the sale withoutresorting to discounting by being seen as a trusted advisor to the client.Preparation is the key to face-to-face selling, learn how to do it e�ectively.

• Walk away with a structured meeting template to use for all your sales visits

• Learn the art of good questioning

• How to fact �nd correctly at meetings using consultative selling techniques

• How to create a habit out of closing con�dently, using di�erent techniques

• How to respond positively to objections professionally and consistently

Australasia’s leading sales & marketing training company6

Phone Sales Excellence™


Course Overview


Understand the clear dos and don’ts when using the phone as a sales weapon. Bemore motivated, more con�dent and more consistent in the way you are on thephone.

• How to use strong questioning skills to control the conversation better

• Overcome the fear of rejection & handle gatekeepers professionally

• How to use the AIDA Principle in your calls

• How to close more e�ectively by phone

• How to handle phone objections with more ease






GB $ 1250 (no VAT)






GB $ 1250 (no VAT)




Visit: THEmarketingcompany.com Call NOW +64 800 427 627 7

1. Phone Sales Excellence™


3. Sales Territory Excellence™

Cross-Selling and Up-Selling™


Cross-selling and up-selling are two of the easiest ways to add massive value to your top and bottom lines. Done correctly, this is about maximising the sales you make from each customer without risking the client relationship in the process.

Course Overview

Superior Public Speaking & Presentations™


Course Overview

Cross-selling & Up-selling Excellence™

Superior Public Speaking & Presentations™

• Learn what cross-selling & up-selling are and why they shouldn’t be confused

• What you should correctly cross-sell in your business

• What you can more easily up-sell in your business

• Learn the proven techniques to more con�dently cross-sell

• How to up-sell consistently with each and every one of your clients

Most people fear public speaking more than anything else in life and yet weuse these skills throughout our lives! There are many secrets to becoming morecon�dent and polished in this key area of life and business.

• How to structure a speech/presentation to maximise its impact

• How to deliver with professionalism and persuasion

• How to be more consistent with your delivery

• How to prepare fully to be more con�dent when you speak

• The secrets of how to deliver to camera for business videos

1. Superior Leadership &Management™2. Time E�ectiveness Skills™

Visit:SalesMasteryCompany.com





GB $ 1250 (no VAT)






GB $ 1250 (no VAT)


The Persuasive Selling Boot Camp™

$2485+GST per person public delivery$10000+GST in-house (up to

8 attendees, $1250 per personthereafter)


Key Account Management™

Superior Key Account Management™


Course Overview

1. Sales Territory Excellence™


3. Essential Negotiation Skills™

8

Few account managers know how to more strategically develop & maximise thevalue of their key accounts. These are your ‘A plus’ clients and they should bemanaged as such.

• Understand the di�erence between key accounts, major accounts and

strategic accounts

• Learn how to be more proactive in your key account management

• How to move from trusted advisor to integrated key account management

• Learn how to be far more strategic in your account management

• Walk away with a simple template to maximise your key account success

1. Sales Territory Excellence™2. Superior Key Account Management™3. Superior Public Speaking & Presentations™

Essential Negotiation Skills™


Course Overview

Know the tricks of the trade to succeed when negotiating with clients, suppliersand sta� alike. Understand the right way to plan for negotiation opportunities,how to act & how to conclude the negotiation.

• Learn how to remain in control of the process

• How to plan your negotiation in advance to maximize your likely outcome

• How to overcome a deadlock in the negotiation process

• Recognise di�erent negotiation tactics that may be used by you & against you

• How to achieve a win-win outcome for both parties


Visit:Visit: THEmarketingcompany.com Call NOW +64 800 427 627 9







Customer Service Excellence™


Create the WOW factor in your customer service.

Course Overview

1. Maximising Personal Selling

2. Cross-Selling & Up-Selling

3. Practical Time Management

Follow on PureOnline™ CoursesPureOnline™ Delivery

Duration: One hour

$97+GST per person

Superior Customer Service™ (1 day)



Duration: One hour

$197+GST per person

Sales Territory Management ™ (1 day)


• The importance of expert customer service and how it �ts in to other parts

of the business

• Customer service essentials including dealing with walk-in customers, inbound

phone calls, even on emails

• The importance of internal customer service

• Using ‘moments of truth’ to enhance your customer service

• Creating WOW factor through your customer service

Client Management ™


Course Overview

• How to understand the value of your existing clients

• How to manage them in a way to maintain loyalty and maximise referrals

• How to save time in the process to free you up for more prospecting

• Creating a personalised 12 month client management plan for you to follow

1. Relationship Selling, Benefit Selling & Closing the Sale

2. Highly E�ective Prospecting & Art of Gold Calling

3. Time Is Money

Grow your existing clients con�dently and proactively.



Maximise your face-to-face sales success rate.

Course Overview

1. Client Management


3. Essential Negotiation Skills

• How to prepare for client meetings & the art of good questioning

• How to correctly use relationship selling, the level above consultative selling

• How to communicate your bene�ts every time to clients

• How to maximise your pro�ts by not selling on price

• Proven closing questions and techniques

• Handle objections professionally and consistently


$12500 + GST + in-house(up to 10 attendees) then






Duration: One hour

$397+GST per person

™ (1 day)



Duration: One hour

$397+GST per person

™



Course Overview

• Proactively take control of your sales pipeline to ensure you grow sales

• Understanding your conversion rates

• Breaking down your sales process into one that works

• How to cold call in a way that gets results

• How to overcome call reluctance and the fear of rejection

• How to better work with gatekeepers



Prospecting & Gold Calling

Persuasive Selling Process

Highly E�ective Prospecting & The Art of Gold Calling

Maximise your prospecting and phone sales con�dence.

Relationship Selling, Bene�t Selling & Closing the Sale™






Duration: One hour

$197+GST per person

™ (1 day)



Duration: One hour

$197+GST per person™ (1 day)


Cross-Selling & Up-Selling™


Increase the value of each sale you make.

Course Overview



3. Customer Service Excellence

Cross Selling & Up SellingExcellence

• Learn what you should cross-sell

• Learn what you can up-sell

• How to cross-sell and up-sell e�ortlessly and habitually

Key Account Management™


Grow and retain your key accounts proactively.

Course Overview

• Understanding the true value of your key clients, key contacts, even key suppliers/partners

• How to supercharge your account management techniques

• Developing a tailored 12-month plan to maximise your long-term client loyalty


2. Essential Negotiation Skills

3. Advanced Business Presentations

Key Account Management




Essential Negotiation Skills™


Course Overview

• How to prepare to negotiate to maximise the outcome

• How to handle the other party when negotiating

• How to achieve a win-win outcome for both parties

• How to follow a more consistent structure when negotiating

1. Advanced Negotiation Skills

2. Key Account Management


Essential Negotiation Skills



Duration: One hour

$197+GST per person

™ (1 day)


$4980 + GST + travel

(up to 10 attendees) then$98 per person thereafter


Duration: One hour

$197+GST per person

™ (1 day)


Prepare and manage your negotiations more con�dently.

1. The Art of Business Writing

2. Business Networking at Events


Advanced Business Presentations™


Course Overview

Superior Public Speaking and Business Presentations

Present more con�dently and professionally to groups

• How to structure a presentation that works

• How to write a presentation to successfully sell or get on a bid list

• How to deliver a presentation with con�dence

• How to be consistent and professional in your approach to presentations





14

Sales Strategy Day

$5980 + GST (up to 10 attendees)



Duration: One hour

$197+GST per person


Duration: One hour

$197+GST per person

™ (1 day)


Trade Shows & Expo Excellence™


Course Overview

• How to prepare ahead of attending a trade show

• How to plan and set-up your stand

• How to act when at the trade show/expo

• How to follow-up post event, to maximise your results

1. Business Networking at Events



Better plan, attend and bene�t from expos.

Business Networking at Events™


Course Overview

• How to approach large groups at expos and industry events

• What to say and what not to say

• How to break into large groups and how to break out of conversations

• How to follow-up afterwards and really stand out

1. Trade Show & Event Excellence


3. Client Management is King

Network more con�dently and e�ectively in groups.




Australasia’s leading sales & marketing training company 15


Duration: One hour

$197+GST per person



Duration: One hour

$197+GST per person

™

Face-to-face DeliveryTime Management Essentials

™


Master your business communications, especially emails.

Course Overview

• How to write follow up emails to clients that leave the right impression

• How to structure emails professionally each time

• How to write business letters that impress

• How to write in a way that is consistent with your brand




The Art of Business Writing

Time is Money™


Course Overview

PureOnline

Maximise your time e�ectiveness in a sales role.

• How to prioritise your time more e�ectively

• How to reduce distractions and interruptions

• How to delegate successfully

• How to avoid procrastination and self-sabotage


2. Relationship Selling, Bene�t Selling

& Closing the Sale





Visit: THEmarketingcompany.com Call NOW +64 800 427 62716

PureOnline™

Advanced Negotiation Skills™


Course Overview


2. Mastering Di�erent Personalities


Practical Time Management™


Ensure your team use good time management practices.

Course Overview

Learn advanced negotiation skills to grow with con�dence.

• How to prepare thoroughly before you negotiate

• How to manage the conversation to get the outcome you want, most times

• How to ensure neither party loses face in the process

• How to negotiate con�dently and with ease

Essential Negotiation Skills



Duration: One hour

$197+GST per person

™


Time Management Essentials



Duration: One hour

$97+GST per person

™


• How to prioritise your time more e�ectively

• How to reduce distractions and interruptions

• How to delegate successfully

• How to avoid procrastination and self-sabotage






17 Visit: SalesMasteryCompany.com

SalesMasteryCompany.comTel +64 800 427 627

[email protected]

broshure update 2 - sales mastery company€¦ · customer service & phone sales leaders &...

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