browser document.pdf

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Ngy 17 thng 2 nm 2014 Browser Document

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Minimum Internet Banking Requirements

Operating System

Windows XP, 7, 8

Mac OSX 10.5 and higher

Web Browser

Microsoft Internet Explorer

Internet Explorer versions 8.0 and higher. Download from www.microsoft.com

Mozilla Firefox Firefox versions 18 and 19. Download fromwww.firefox.com

Safari

Safari versions 5.0 and higher. Download from www.apple.com/safari

***Only the above browsers are fully supported. Although other browsers may be used, they may not function properly. As we add new featuresand enhancements, older browser versions may not support these new standards. Upgrading to a new version will enhance your security andexperience. If you are experiencing issues accessing online banking we recommend updating to one of the mentioned browsers above.

Browser Troubleshoot Steps

***In addition to upgrading, we also recommend going through the below browser troubleshooting steps. Click on the version of the browser toopen the help document and follow all the steps.
http://www.microsoft.com/http://www.microsoft.com/http://www.apple.com/safarihttp://www.firefox.com/http://www.microsoft.com/


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Firefox Browser Settings

Firefox 18Firefox 19

Internet Explorer Browser Settings

Internet Explorer 8Internet Explorer 9Internet Explorer 10

Safari Browser Settings

Safari 4Safari 5

2.00 Firefox 18 Browser Settings

2.01 Opening the Options Menu
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Step 1 Press + to activate the Toolsdropdown and then open the Options menu. +works even if the toolbar is hidden and is notshowing the File Edit View dropdown options.

Step 2Select Optionsfrom the bottom of the list.

2.02 Pop-ups

Step 1 To create a pop-up exception and leave the pop-up blocker on click the Exceptionsbutton to the right of Block Pop-up windows. Thenadd the following websites to the Exceptionslist:

https://www.netit.financial-net.com https://www.ea.netit.financial-net.com https://www.financial-net.com

[Click Allow after each entry]

Step 2 To completely turn off popup blocker on the Content tab, uncheck the box for Block Pop-up wi ndows.

2.03 Enabling Cookies

Step 1Go to the Privacytab

Step 2 Under the History section make sure Firefox will Use Custom settings for historyis selected.

Step 3 Verify Accept cookies from sitesandAccept third-party cookiesare checked.


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2.04 Clearing Cookies

Step 1From the Privacytab click on the button to Show Cookies.

Step 2Select the option toRemove All Cookies

2.05 Clearing Cache

Step 1Click on the Advancedtab.

Step 2 Go to the Networksub tab.

Step 3 Click on the button next to Cached Web Content that says Clear now.


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2.10 Firefox 19 Browser Settings

2.11 Opening the Options menu

Step 1 Press + to activate the Toolsdropdown.+works even if the toolbar is hidden and is not showing the File Edit View dropdown options.

Step 2 Select Options from the bottom of the list.

2.12 Pop-ups

Step 1 To create a pop-up exception and leave the pop-up blocker on, click the Exceptionsbutton to the right of Block Pop-up windows. Thenadd the following websites to the Exceptionslist:


[Click Allow after each entry]

Step 2 To completely turn off popup blocker on the Content tab, uncheck the box for Block Pop-up wi ndows.

.

2.13 Enabling Cookies

Step 1Go to the Privacytab

Step 2 Under the History section make sure Firefox will Use Custom settings for historyis selected.
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Step 3 Verify Accept cookies from sitesandAccept third-party cookiesare checked.

2.14 Clearing Cookies

Step 1From the Privacytab click on the button to Show Cookies.

Step 2Select the option toRemove All Cookies

2.15 Clearing Cache

Step 1Click on the Advancedtab.

Step 2 Go to the Networksub tab.

Step 3 Click on the button next to Cached Web Content that says Clear now.


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3.00 Internet Explorer 8 Browser Settings

3.01 Open Tools Internet Options Menu

Step 1Click on Toolsat the top of the browser window or press +

Step 2From the drop-down options choose Internet Options.
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3.02 Delete Cache and Cookies

Step 1Under the Browsing Historysection click Delete.

Step 2Select the following

Preserve Favorites website data Temporary Internet Files

Cookies History and Form data[Form data may be optional]

Step 3Click Delete

**This may take some time. To the right is a screenshot of what you will see.

3.03 Update Navigation Settings

Step 1From the Internet OptionsWindow click on the Security tab.

Step 2Click on the Earth icon.

Step 3Click on Custom level.

Step 4Make sure reset custom settings is set to Medium-High and if not, select it and press the reset buttonand then click Yes.

Step 5Click Custom level.

Step 6About 2/3 down in the li st you will see an option that saysNavigate windows and frames across different domains. Make sure it is enabledand click on OK.

*** A shortcut for this is to press the letter on the keyboard and it should go directly to it.


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Step 7Click Yesat the next java prompt

Step 8Stay on the Securitytab and click on the Trusted Sites icon [green check mark].

Step 9 Follow steps 3-6 above.

Step 10Click on the Sitesbutton.

Step 11Enter the following 2 sites in trusted sites [top box]


Step 12Click Close.

3.04 Update Cookie Handling

Step 1Click on the Privacytab.

Step 2Click Advanced.

Step 3Make sure Override automatic cookie handlingandAlways allow session cookies are checked.

Step 4First and Third-Party Cookiesshould both sayAccept.

Step 5Click OK.

3.05 Update Compatibility View Settings

Step 1Go to the Toolsdrop down menu.

Step 2Click Compatibility View Settings.
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Step 3Make sure display all websites in Compatibility View is checked.

Step 4Click Close.

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3.11 Open Internet Options

Step 1Click on Tools or press+

Step 2From the drop-down options menu choose Internet Options.
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3.12 Delete Browsing History

Step 1Under the Browsing Historysection click Delete.

Step 2Select the following

Preserve Favorites website data Temporary Internet Files Cookies History and Form data

[Form data may be optional]

Step 3Click Delete

**This may take some time. Below screenshot of what you will see.


Step 1From the Internet OptionsWindow click on the Security tab.


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Step 2Click on the Earth icon.


Step 4Make sure reset custom settings is set to Medium-High and if not, select it and press the reset buttonand then click Yes.

Step 5Click Custom level.

Step 6About 2/3 down in the li st you will see an option that saysNavigate windows and frames across different domains. Make sure it is enabledand click on OK.

*** A shortcut for this is to press the letter on the keyboard and it should go directly to it.

.

Step 7Click Yesat the next java prompt

Step 8Stay on the Securitytab and click on the Trusted Sites icon [green check mark].

Step 9 Follow steps 3-6 above.

Step 10Click on the Sitesbutton.

Step 11Enter the following 2 sites in trusted sites [top box]


Step 12Click Close.
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3.14 Update Cookie Handling


Step 2Click Advanced.

Step 3Make sure Override automatic cookie handlingandAlways allow session cookies are checked.


Step 5Click OK.


Step 1Go to the Toolsdrop down menu.

Step 2Click Compatibility View Settings.

.

Step 3Make sure display all websites in Compatibility View is checked.

Step 4Click Close.


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Step 1Checkcompatibility view settings to ensure pages display properly.

Step 2To open thetoolsmenu press +

Step 3If you are unable to see the tool menu at this point, you should try switching from Metro Modeto Desktop Modeon the browser. **Windows 8 only**a. Click on the wrench next to the address bar.

If the address bar is not showingpress the and the key on the keyboard a t the sa me time. This s hould br ing up the address bar.

b. Once the wrench is showing click on it and then choose the option to View on the desktopc. Open the tools menu press +

Step 4Click onCompatibility View Settings.

Step 5Check the box for Display all websites in compatibility view.

Step 6Click Close.

***This should resolve issues with blank or white pages when clicking on links within Online Banking.
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3.22 Delete Browsing History

Step 1Open the Tools Menuand choose the option for Internet Options.

Step 2Click on the Deletebutton under the Browsing Historysection.

Step 3Make sure that the following are checked

a. Preserve Favorites Website Datab. Temporary Internet files and website filesc. Cookies and website datad. History

Step 4 Click Deleteat the bottom of the page. It may take some time for the files to be deleted


Step 1From the Internet Optionswindow click on the Securitytab at the top of the page.



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Step 3Make sure the setting for Navigate windows and frames across different domains is set to enable.

***A shortcut for this is to press the letter on the keyboard and it goes right to it.

Step 4Click on OK.

Step 5 Click on the green check mark forTrusted Sites and clickonSites

Step 6Add the fol lowing websites to Trusted Sites

a. https://www.netit.financial-net.comb. https://www.ea.netit.financial-net.comc. https://www.financial-net.com


Step 8Click on Advanced.

Step 9Make sure Override automatic cookie handlingandAlways allow session cookiesare checked.


Step 11Click OK to close.

Step 12Click Applyand then OKto close the Internet Optionswindow.

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4.00 Safari 4 Browser Settings
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4.01 Clear Cache

Step 1Click Safari

Step 2Click Empty Cache.

Step 3Click Emptyon the confirmation screen.

4.02 Clear Cookies and Cookie handling

Step 1Click Safari.

Step 2Click Preferences.

Step 3Click the Security tab.

Step 4In the accept cookies section make sure only from sites I visit block cookies from third parties and advertisersare selected.

Step 5Click on Show Cookiesand delete all cookies.

4.03 Reset Safari

Step 1Click Reset Safarifrom the Safarimenu.

Step 2Make sure the following are selected and click the Reset button.


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4.10 Safari 5 Browser Settings

4.11 Delete Cache and Cookies

Step 1Open thePreferencesmenu press + [Comma].

Step 2Select thePrivacytab.

Step 3Click on the button Remove all Website Data.

Step 4Click on Remove nowwhen the confirmation page appears.

4.12 Enable Cookies

Step 1From the Privacytab, under Block Cookiesmake sure Neveris selected.

4.13 Check Popup Blocker, Java, and Plugins
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Step 1From the Securitytab make sure all items are checked except Block pop-up windows.

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Commonly Asked Questions

Do I need to enable JavaScript?

You need a web browser that supports Java Scripting. Without it, some pages will not work as designed. We recommend you enable JavaScript foroptimal interaction on our website.

Can I use browsers that are in beta testing to access Online Banking?

To ensure maximum security of information and proper operation of our product, beta software is not recommended for use with Online Banking.

Beta software is experimental and is consistently undergoing changes. We are consistently monitoring and testing browsers and can onlyrecommend final released versions of new browsers and operating systems.

I received a message saying the security certificate for this site has expired? How do I correct this?

Security certificates are valid for specific date ranges. If the month or year on your computer is not accurate, it may cause your browser to display amessage that the security certificate has expired or is not yet valid. Check the date settings on your computer and make sure to adjust them toreflect the correct month and year.

Why does a l ink not work?

If you click on a link that does not work, the reason could be that you are blocking pop-up windows. You may need to disable pop-up blocker.

Why am I getting an exceptionally slow response?

The problem is evident when a page takes a long time to load, or your connection times out. This problem can affect anyone. Try clearing cache,cookies, and temporary fi les.

How do browser add-ons affect my browser experience?

When an add-on, such as a toolbar, is instal led on your computer, it becomes part of your browser and operating system. If you have a mal-functioning add-on this can affect the performance of your computer. In addition, multiple add-ons can cause your internet to perform slowerthan normal.
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