BS 8418A New Era for

Remote Monitoring & Visual Alarm Verification

BS 8418A New Era for

Remote Monitoring & Visual Alarm Verification

UK ACPO Policy on ResponseUK ACPO Policy on Response

• Revised on Apr 2004

• Systems with confirmed alarm technology- Terminating at Alarm Response Centre (ARC) or

Remote Video Response Centre (RVRC) conforming BS 5979 (Cat II)

- Unique Reference Number (URN)

• Police Intervention

- Level 1: immediate & urgent

- Level 2: may be delayed subject to resources

- Level 3: no police response

• Movement Level 2: 2 false calls in 12 months

Level 3: 5 false calls in 12 months

Restore response: no false call in 3 months

Requirements on URNRequirements on URN

• Installers

- ACPO Security Systems Policy

- BS 8418: Code of practice for detector activated CCTV system

- BS EN 50132-7: CCTV application guidelines

• RVRCs

- BS 5979 (Cat II): Code of practice for ARC & RVRC

- BS 8418: Code of practice for detector activated CCTV system

• Procedures on handling criminal activity data

- Data Protection Act 1998

- Human Rights Act 1998

What is BS 8418?What is BS 8418?

• Recommendations for

- installers on best practice for the design, installation, commissioning, operation of detector activated CCTV system

- RVRCs monitoring CCTV systems

- owners & users on the management of CCTV systems

• Published in 3 Sept 2003

• www.bsonline.bsi-global.com

• Primary objectives

- defining the best practice on a professional detector activated CCTV system

- Minimizing police call out due to false alarms

Design PartiesDesign Parties

BRE/ LPC Laboratories

British Telecommunications Plc

Electrical Contractors Association

Royal Mail

Co-opted members

Association of British Insurers

Association of Burglary Insurances

Surveyors

Association of Chief Police Officers in Scotland

Home Office – Crime prevention Centre

Metropolitan Police

Association of Security Consultants

Association of Social and Community Alarms

British Security Industry Association

National Security Inspectorate

Security Industry Training Organization

Security Systems and Alarms Inspection

Police Security

BS8418

InsurersOthers

Who should participate?Who should participate?

Equipment Manufacturers

BS8418

RVRCs

InstallersOwners &

Users

Flow of Event HandlingFlow of Event Handling

Event

Image Transmission to RVRC

Confirmed

Incident?

Call for Police Response with URN

Yes

Report to Site User

No

OutlinesOutlines

• Typical system configuration

• Design & installation

• Commissioning

• On-site operations

• RVRC specifications

• RVRC operations

Typical System ConfigurationTypical System Configuration

Design & InstallationDesign & Installation

Camera & detector positioning

Design & InstallationDesign & Installation

Wide angle or tele lens?

Verification

10%

Recognition

50%

Design & InstallationDesign & Installation

PTZ camera multiple fixed position cameras

Preset 1

Preset 3

Preset 2

Design & InstallationDesign & Installation

• Detector

- one input each

• Lighting

- sufficient in the fields of view 24x7

- verification within 2 seconds

• Audio challenge

- give verbal warnings to suspected intruders

- clearly & audible within the range of all detectors

System IntegritySystem Integrity

• Tamper detection

- detector cables & enclosures

- video loss, camera housing & alignment

- set: report to RVRC

- unset: report to RVRC and/or locally

• CCTV control equipment

- inside a secure area

- password validation

- set/unset state determined by RVRC

- UPS power backup

- watch-dog restart mechanism

- failover communication means

On-Site Event LogsOn-Site Event Logs

• 6 months or maintenance visit interval, whichever longer

• Log types:

- set/unset

- incident, alert, tamper, entry sequence

- successful/unsuccessful communication with RVRC

- system exception

- low battery & power failure

CommissioningCommissioning

• Site documents received by RVRC 24hrs beforehand

- site address, floor plan, user contact, operational schedule, installer details, equipment list, response plan and fault reporting procedures

• Engineer walk test

- fields of views of detectors and cameras

- sensitivity of detectors

- clarity of images

- accuracy of recorded data

CommissioningCommissioning

• Reference images

• Night remote check

• Environmental soak test for 7 days

• Fault fixed before live operation

• System acceptance certificate issued by RVRC

Agreements Between RVRC & OwnerAgreements Between RVRC & Owner

• Activation handling policy

- actions upon receiving an activation

- further actions when no obvious cause can be identified

- confirmed incidents

• Exception reporting policy

- RVRC handling procedures

- lighting, video, detector, tamper, communication, etc.

On-Site OperationOn-Site Operation

• No activation during set/unset procedures

• Local setting/unsetting outside secure area

- setting device with tamper detection

- on-site indication on set/unset state

- setting/unsetting area should be under a camera’s field of view

• Local setting/unsetting inside secure area

- time limit on the set/unset procedures

- event detection not in the entry/exit route immediate activation

On-Site OperationOn-Site Operation

• Automatic timed setting/unsetting

- on-site indication on set/unset state

- might not be acceptable for requiring police response

• RVRC driven setting/unsetting

- should not be a regular method

- upon requested according to the validation process agreed by owner & RVRC

- actions should be logged in RVRC

RVRC SpecificationsRVRC Specifications

• Logging system

- Minimum of 6 months for non-image records

- records on all connections to a site & routine patrol, operator’s duty list, actions in an incident, special owner instructions, site & RVRC system exceptions, etc.

- retention period of image data should be agreed with the owner

• Images for evidential purpose

- audit trail to ensure total integrity and continuity

• Activation response time

- 80% < 90s; 98.5% < 180s

RVRC OperationRVRC Operation

• Classification of activation

- distinguish between alert & incident

• Handling of activation

- according to documented procedures

- capable to extract evidential images

- incident reporting within 4hrs of the start of next working day

• Handling of RVRC Failure

- switching to an alternative RVRC within 15hrs or monitoring locally at site

• Notice of intention to install a CCTV system requiring a URN

• Appointing compliant companies (both installer & RVRC) to provide the service

• Obtaining an acceptance certificate from the RVRC

P.S. Site inspection may be required upon requested

Procedures for Installing a CCTV SystemProcedures for Installing a CCTV System

End.End.