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An Assignment on Business Strategy

ContentsExecutive Summary:..................................................................................................................3

Task 1.........................................................................................................................................4

1.1 EXPLAIN THE ROLE OF STRATEGY, MISSION, VISIONS, OBJECTIVE, GOALS AND CORE COMPETENCIES OF AUTOGLASS.................................................................4

1.2 REVIEW THE VITAL ISSUES INVOLVED IN STRATEGIC PLANNING IN AUTOGLASS............................................................................................................................5

1.3 EXPLAIN MINIMUM THREE PLANNING TECHNIQUE FOR AUTOGLASS............8

Task 2.......................................................................................................................................10

2.1 PRODUCE AN ORGANIZATIONAL AUDIT FOR AUTOGLASS...............................10

2.2 CARRY OUT AN ENVIRONMENTAL AUDIT FOR AUTOGLASS USING AT LEAST TWO APPROACHES................................................................................................11

2.3 EXPLAIN THE SIGNIFICANCE OF STAKEHOLDERS’ ANALYSIS IN RELATION TO AUTOGLASS....................................................................................................................12

Task 3.......................................................................................................................................14

3.1 ANALYZE POSSIBLE ALTERNATIVES STRATEGIES RELATING TO SUBSTANTIVE GROWTH, LIMITED GROWTH AND RETRENCHMENT....................14

3.2 SELECT AN APPROPRIATE FUTURE STRATEGY FOR AUTOGLASS..................18

4.1 COMPARE THE ROLES AND RESPONSIBILITIES FOR STRATEGY IMPLEMENTATION OF AUTOGLASS...............................................................................19

4.2 EVALUATE RESOURCE REQUIREMENTS TO IMPLEMENT A NEW STRATEGY FOR AUTOGLASS.................................................................................................................20

4.3 DISCUSS TARGETS AND TIMESCALES FOR ACHIEVEMENT FOR AUTOGLASS TO MONITOR A GIVEN STRATEGY..................................................................................20

Conclusion:..............................................................................................................................21

Reference..................................................................................................................................22

1

Executive Summary:

From the onset of the journey, Autoglass sincerely focuses on the needs and demands of the

customers and emphasizes on the mode of providing services in an efficient and effective

way. Autoglass is renowned as one of the best in providing service in their field of operation.

They are way ahead of other companies in the service industry comparing to the banks and

other service providers.

In the windshield servicing industry Autoglass has become a brand name not only for

satisfying the customers but also for providing the best windshield replacement or repairing

service. During a survey it was estimated that nearly 92% of the Autoglass customers were

satisfied at their service. Autoglass maintains a harmonious, yet professional relationship

between the customers and employees because they believe that if employees are satisfied

working with Autoglass then they will serve the customers more efficiently and with more

care.

Autoglass is currently the market leader in their sphere of the industry and they are growing

in a steady pace. They are now operating with almost 500 branches serving in the Europe.

Based on the given scenario we can imagine that Autoglass is in a strong position in the

windscreen replacement industry and expected to be able to face future challenges in an

efficient and effective manner. This will no doubt turn in the revenue.

2

Task 1

1.1 EXPLAIN THE ROLE OF STRATEGY, MISSION, VISIONS,

OBJECTIVE, GOALS AND CORE COMPETENCIES OF AUTOGLASS

Autoglass Company Mission:

Autoglass recognizes customer’s demand and work the way it should be. Autoglass habitually focuses on what customer’s desire and how they want it. Clientele acceptance is the foremost aim of the Autoglass business. It tends to provide the best windscreen services in the locality where it functions. And that is why it is the foremost enterprise in this specific industry.

Autoglass Company Core Competency:

Core competency defines the core operations of an organization. A core competency is a

concept of theory that specifies the factors that a business sees as central to the way the

company or its employees work (Grant M. R., 2010). It shapes the business missions and

visions of that particular organization (Kotler, P., 2000). In case of Autoglass the core

competency is that they can replace or repair any kind of broken or damaged windshield of

any model, no matter what (Autoglass Company).

Autoglass Company Vision:

Vision of an organization is the future intentions and target that an organizations try to

achieve by defining the missions and setting goals and objectives to accomplish (Kotler, P.,

2000). It’s like foreseeing the future. The vision of The Autoglass Company is to serve the

customers efficiently and provide their customers with the highest level of satisfaction

(Autoglass Company). The vision of serving their customers with integrity and loyalty is

expected to lead them to grow and set the boundaries higher in the industry.

Strategic Intent:

The concept of strategic intent proposes that there's a general outlook on while the enterprise

should to be going instead of a unquestionable affirmation of aide in Nursing foreseen

conclusion and this proposes that there should to be galore of flexibility inside the affirmation

to permit for employees start, cluster help and adaptation in light-weight of changed

3

attenuating components (Hoffman, K. Douglas, Scott W. Kelley, and Holly M.

Rotalsky.2009). The strategic intent of Autoglass is to ascertain itself because the market

foremost wholeheartedly. They are doing all the undertakings to stay foremost.

Role of Strategy of Autoglass:

The foremost task in strategic management is often the compilation and dissemination of the

illusion and thus the procedure affirmation. This summarizes, in essence, the comprehending

of a business (Hoffman, K. Douglas, Scott W. Kelley, and Holly M. Rotalsky.2009).

Autoglass has assembled their functions in topic conceiving in an exceedingly approach that

the notions sustain an unquestionable time span centered the execution (Autoglass Company).

Objective and goals of Autoglass:

The foremost goal of Autoglass is to persuade their customer by repairing or restoring broken

windscreen of any vehicle. The aim of Autoglass is to make their enterprise grow and aid the

international clientele (Autoglass Company). They are expanding their enterprise by

victorious the hearts of the customers.

1.2 REVIEW THE VITAL ISSUES INVOLVED IN STRATEGIC

PLANNING IN AUTOGLASS

Autoglass Company can likewise assist their customer’s with two types. So, we can

investigate strategies and apply procedures which are required to be considered. This

marketing device comprises of four distinct trading schemes based on new product

introduction and living goods (Gómez, L, & Ballard, D., 2013).

Autoglass’s Competitive Benefits:

Autoglass is the market foremost contemplating windscreen services and repairmen. And

being the reputed company, it can introduce distinct pieces of merchandise affiliated to the

windscreen service and the clientele would love to try them, as Autoglass is dependable and

well admired. So, for investigating the comparable advantage of the Autoglasscompany, we

can have a gaze on the Ansoff’s Growth Matrix.

4

Autoglass is providing services to more than one million customers who are having problems

with their windshields every year. Ansoff’s model of Growth suggests four different sets of

alternatives (Armstrong, G., &Kotler, P., 2006). Based on the scenario and research, we

learned that Autoglass is expanding its market gradually and has the capability to serve more

than they are doing now. So based on the present scenario, Autoglass can serve customers

with their existing products and can also introduce them with new means of services

(Automotive Industry, 2013). These four alternative strategies face different types of risks.

The strategies are:

Market penetration: Market penetration means to go in the affray with products. By

following this scheme Autoglass can surplus its current market segment by trading more of

their goods and appealing more new customers. If it is done extensively, Autoglass might

misplace focus on their major objective.

Product development: By merchandise development we signify either creating new

merchandise or advancing vintage products with new characteristics. Autoglass can introduce

new merchandise to the market that would complement the living goods. But this strategy has

a severe drawback. If the customers failed to understand the new merchandise features, then

it would outcome in mislaying revenue.

Market development: Market development means to advance and keep market place for the

goods of a business. Autoglass is the present market foremost in this windshield fixing

industry. So they can brand Autoglass more extensively and try to catch new customers to

increase its market share.

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Diversification: Autoglass can create a portfolio of products that will divide up the risks and

reduce the chance of revenue loss.

Autoglass also should focus on the geographic position where they should operate and

identify the smallest requirements of the suppliers to get the quality goods and the amount

required. Autoglass Company is in peak of its operating commerce. So they have the options

to boost the development rate in a stable manner by persuading both living as well as

potential customers and boost its market share. Autoglass can set a five years development

scheme design founded on the Ansoff’s Growth form to achieve their target

Definition of Top-Down and Bottom-Up

Informal Planning: Certain as blowing up instant things managers use this approach while

it's conditionally significant to conceive any prescribed structure of close to up with or the

timeline for conceiving isn't ample. Informal planning is that the methods while the

supervisor or foremost of an assembly evolves an inspiration with no one accepted structure

and rigid associations (Grant M.R. 2010). It’s important to alignment short allowance

objectives of the association.

Top Down: A top-down approach is vitally the shattering down of a system to gain insight

into its compositional sub-systems (Grant M. R., 2010). Autoglass is thriving in utilising the

approach in their merchandise development.

Bottom-Up: Autoglass is successful in utilizing this approach to provide the services to the

customers. A bottom-up approach is the piecing simultaneously of designs to give boost to

more convoluted systems, thus making the original designs sub-designs of the emergent

scheme (Grant M. R., 2010).

Behavioral Approach for Autoglass: Autoglass is a growing business in the service

commerce and the service they are providing will not be sufficient for them to hold on to the

location in the market. Autoglass should approach in the Top-Down method in alignment to

capitalize their assets and to handle the affray in the future. They need to reach up with some

expansion for their merchandise and market so that they might a diversified market for the

customers.

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1.3 EXPLAIN MINIMUM THREE PLANNING TECHNIQUE FOR

AUTOGLASS

In order to grow in the industry, Autoglass can use three techniques, and they are:

1. BCG Growth Share Matrix

a. High Growth and High Market Share (STARS)

This strategy deals with high amount of cash and the management determine

the overall cash flow in business.

The star businesses are prior to become cash cows in the future and

management can harvest from the business venture.

b. Low Growth but High Market Share (CASH COWS)

From the matrix, we can see the product which has low growth but high

market share is the steady business and generates steady revenue.

c. Low Growth and Low Market Share (DOGS)

When the products starts to lose its market share and growth rates decline then

the product falls into dogs category. The organizations should divest from the

business at this moment.

Management should watch over any unnecessary expenses.

d. High Growth but Low Market Share (QUESTION MARKS)

The newly introduced products are the member of this category and have the

potential of growth maximization.

The product has also the risk of being a trouble product if any revenue is not

received from it.

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2. Strategic Position & Action Evaluation Matrix (SPACE)

Autoglass can use the SPACE matrix to work out the demand and obligations of the

customers to function and make strategies to elaborate the market for their merchandise

(Armstrong, G., &Kotler, P., 2006). SPACE matrix has four different segments. Each

quadrant interprets the associations position and the course of actions required (Kotler, P.,

2000). As Autoglass is retaining a powerful position in the market, they can use the hard-

hitting schemes to arrest and disperse their market. It will furthermore help them in

determining the SWOT of the organizations.

3. Profit Impact of Market Strategy (PIMS)

PIMS is a kind of database that presents solid information and clues to support the principles

that are undertaken to gain comparable benefits. The stakeholders are kept in four

classifications so that each stakeholder has their exact privileges and obligations in address of

the making the concepts for the association which will be applied for the betterment of the

association. Autoglass has mapped the stakeholders in the association so that the stakeholders

can present their obligation in consider of the organization’s benefit.

8

Figure: BCG Matrix

Task 2

2.1 PRODUCE AN ORGANIZATIONAL AUDIT FOR AUTOGLASS

SWOT Analysis

Strengths

Unlike others, Autoglass provides high quality products at low cost.

The safety features in the product are high.

They produce windshields with highest possible visual clarity.

Weaknesses

Autoglass has very poor promotion system.

They hardly advertise their product.

Opportunities

Windshield replacing or repairing is present in emerging economy.

Development of new products creates new opportunities.

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Geographic LocationGovernment Policy

PromotionAdvertisement

New ProductEmerging economy

Visual ClarityLow costSafety

Strengths Opportunities

ThreatsWeaknesses

Threats

Operation in unnecessary locations is loss of capital.

Government policies shape the business environment.

2.2 CARRY OUT AN ENVIRONMENTAL AUDIT FOR AUTOGLASS

USING AT LEAST TWO APPROACHES

PESTLE analysis is undertaken to work out the operational scheme of an association. It

furthermore assists to discover the attractiveness of procedure of that company (Armstrong,

G., &Kotler, P., 2006). In alignment to operate in an industry, an association needs to be

accounted for some components (Automotive commerce, 2013). Organizations can maximize

possibilities and minimize risks by carrying out PESTLE analysis.

What is PESTLE analysis?

Porter’s five forces

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Political climate in any country determines the attractiveness of the business. Government stability is important because it may affect the future decisions. Organizations need to pay taxes and taxation policies affect the industry.

Political

Purchasing capacity of the people determines cost and level of service in the industry. The need for replacing windshield is represented by the level of economical activity

Economical

Lifestyle and preferences shapes an industry. The decision to own an automobile and need to replace windshield depends on the social norm.

Socio-cultural

Technology relating the designs. Technology of windshield manufacture.

Technological

Law regarding safety measures is important.Employment and consumer law is highly emphasized.

Legal

Some things are beyond control of the organizations such as weather, climate and climate change.

Environmental

Porter’s five forces analysis helps the management to determine and understand the overall

context of the industry (Kotler, P., 2000).

2.3 EXPLAIN THE SIGNIFICANCE OF STAKEHOLDERS’ ANALYSIS IN

RELATION TO AUTOGLASS

The stakeholders’ grid:

11

Economies of Scale: This is generally a low threat and it measures the scale of economy in the production. Government Policy: Government policy can limit the entry and exit barrier in an industry.

1. The threat of new entrants

Threat of Backward Integration: Organizations face the risk of backward integration with the suppliers.

2. The bargaining power of

customers

Prices: Prices play an important role in any industry. Buyers may shift from one product to another just because of price sensitivity.Access: Buyers access in the industry is now a day’s much easier than before.

3. The threat of substitute products

Threat of forward Integration: Organizations face the risk of forward integration with the suppliers. With the help suppliers, buyers can make the same products that are offered by another company.

4. The amount of bargaining power

suppliers have

Number of Competitors: Competitor’s number plays an important role in pricing strategy.Diversity of Rivals: The rivals challenge and cross each other’s path in making and implementing strategies.

5. The intensity of the competitive

rivalry

1. Promoters: It refers to the stakeholders who influence the strategies and also has high

interest.

2. Latent’s: It refers to the stakeholders who influence strategies but has low interest.

3. Apathetic: It refers to the Stakeholders who has low interest and seldom influences the

strategies.

4. Defenders: It refers to the stakeholders who have low influence in the strategy making but

high interest.

The stakeholders are kept in four classifications so that each stakeholder has their accurate

privileges and obligations in address of the making the notions for the association which will

be directed for the betterment of the association. Autoglass has mapped the stakeholders

central the association in alignment that the stakeholders will gift their obligation in

contemplate of the organization’s profit.

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High Influence Low Interest (Latent’s)

High Influence High Interest (Promoters)

Low Influence Low Interest (Apathetic)

Low Influence High Interest (Defenders)

The stakeholders’

grid

Task 3

3.1 ANALYZE POSSIBLE ALTERNATIVES STRATEGIES RELATING TO

SUBSTANTIVE GROWTH, LIMITED GROWTH AND RETRENCHMENT

Entry Strategy

Organic Growth: When an enterprise association accomplishes development over its own

enterprise that is as identical because the beginning of the organization, it's renowned as

organic development.

Merger: Merger is that the procedure by two enterprises gets united and turns into one entity

through lawful consolidation. The start of Autoglass was through such amalgamation

Acquisition: This is the method where one specific company buys another entire company

and sets up itself as the owner. In this process 100% or beside 100% ownership has to be

bought.

Strategic Alliance: This approach is actually a concept that resides between the notion of

organic development and amalgamation or acquisition. This is the method where two or more

companies acquiesce upon a number of widespread objectives and share each other’s assets

to rendezvous those objectives.

Licensing: It is the design through that a mother enterprise (licensor) permits another

enterprise (licensee) to use its trademark and deal the merchandise or services on the

groundwork of affirmations on many time spans. The time span adopts the authorizing charge

that desires to be paid to the licensor.

Franchising: For obtaining market share abroad, Autoglass might use this approach by

assigning franchises in distinct positions. It is the method, through which a business profits

from the right to use another company’s trademark, enterprise form, methods where the

franchisor pledges the right to the franchisee.

Substantive Growth

Horizontal Integration: In degree integration an enterprise diversity or comes by yield

facility of affiliated or complementary merchandise (Melody, Y. & Kevin, H., 2000). seldom

it's going to additionally happen that a business buys one amidst its competitors and pattern

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integration. Autoglass would expected pattern such integration by connecting with alternate

output that's affiliated with its house merchandise.

Vertical Integration: In integration a business attachments with the enterprises or partners of

the offer string of connections and in some positions all the partners of the string of additions

comprise underneath one proprietor (Melody, Y. & Kevin, H., 2000). Autoglass would

possibly provide work into integration by connecting with the suppliers and vendors.

Related Diversification: When an enterprise elaborates its enterprise with some

diversification interior the house line of merchandise (Isen, Alice M., 2012). The new

productions rectangle consider alike to the current merchandise.

Unrelated Diversification: It can be unrelated diversification if Autoglass begins selling

home window crystal or attractiveness reflectors. It is the method when a business recruits

into diversification by inserting new goods and services that doesn’t agree with the dwelling

merchandise line (Arazy, O, & Gellatly, I., 2012).

Limited Growth

Market Penetration: It means that penetrating the comparable market by giving comparable

worth against the worth of the competitors. This approach is committed to instantly hit the

competitors by benefiting their customers. It’s typically utilized to accomplish sales

development.

Market Development: It is likely for Autoglass to evolve the market by geographically

expanding the enterprise and coming to the customers. It means aspiring at new customer

segments and appealing the non-buying customers of that segment. It assists to boost the

market share by supplementing new portion of customers.

Product Development: It means that evolving new merchandise that do not exist presently

and so attracting customers to get an allotment of diversity of merchandise or services.

Innovation: It suggests that searching out a solely new would like of the shoppers inside the

market and innovating replacement merchandise or service to rendezvous that require.

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Disinvestment:

Retrenchment: This design is generally utilized so as to slash prices with the aim of altering

into an supplemented financial steady enterprise. A theme utilized by businesses to scale back

the variety or the last dimensions of the procedures of the business.

Turn around: Turnaround may be a method dedicated to enterprise renewal. It utilizes

investigation and progressing to save initiated anguish businesses and comes back them to

economic status. So as to pattern a comeback inside the enterprise associations got to verify

the groundwork of the adversities and supported those adversities they have to pattern up new

methods and measures to trounce those issues. Turnaround management recruits management

rethink, undertaking founded mostly cost accounting, source malfunction determinants

investigation, and SWOT enquiry to work out why the enterprise is lowering short.

Liquidation: When a firm is terminated or bankrupted, its assets rectangle measure noted

and furthermore the improvement buys creditors. Any leftovers are circulated to

shareholders. Liquidating a firm is that the last stage of the firm’s survival. If no alternate

concepts befit the organizations then it should deal its assets then ante up the shareholders

and stakeholders.

Divestment: The method of withdrawal of buying into. Furthermore mentioned to as

divestiture, it's created for either economic or communal goals. Divestment is that the

converse of buying into. It the tactic of dragging out the assets operational and agreements

those to rendezvous the gap within the monetary affairs and so as to liquidate the association

divestment is important for any association.

Porter’s Generic Strategy

Michael Porter explained the general strategies for an organization to operate in the industry.

Companies use these strategies to gain competitive advantages (Kotler, P., 2000). The

strategies are:

Overall Cost Leadership

Differentiation

Focal Point

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3.2 SELECT AN APPROPRIATE FUTURE STRATEGY FOR

AUTOGLASS

In alignment to perplex the market segment Autoglass enterprise needs new notions and new

components which can be cooperative for them to flourish the market. So considering future

conceives they can investigate their market need and reach to up with some development of

the new merchandise to diversify their services and arrest a new market segment.

Autoglass is in a mighty place and they might be adept to accelerate with the coalition with

new associations. Autoglass should be following the upright integration conceive to augment

their enterprise. They can accelerate with coalition with automakers to apprehend the new

market segment. Coalition with affiliated associations will endow Autoglass to put more aim

on the customer’s fondness and can evolve new merchandise class to fulfill the cravings of

the customers.

Autoglass should wholeheartedly reassess the response of the customers so that they might

realize what the customers are looking for and to what degree of acceptance customer’s

crave. Only starting new merchandise line and expanding the market will not solely help the

Autoglass enterprise to perplex in the market

The Autoglass is at present have a 92% acceptance rate amidst the customers. Autoglass can

benchmark next 5 quarters to comply with notions they have taken and fulfill the firm

16

Ove

rall

Cost

Lea

ders

hip

Based on the case it can be inferred that Autoglass is following the cost leadership in the industry and they are offering their services in the lowest cost possible (Armstrong, G., &Kotler, P. 2006). It is helpful to attract more customers and enter in the new market.

Diff

eren

tiatio

n

Cost leadership alone cannot help an organization to enjoy profit from the market. Differentiation is necessary to bring in more profits and grabbing more customers (Armstrong, G., &Kotler, P. 2006). The Autoglass is offering 24/7 customer services to differentiate them from the others.

Foca

l Poi

nt

To improve business in the industry organizations needs to focus on a specific objective (Armstrong, G., &Kotler, P., 2006). Autoglass is focusing on serving the customers and satisfy them for their money worth. Autoglass has become the best windshield repairing or replacing service providers.

promise to the customers but with expansion of the enterprise the acceptance rate might

fluctuate and Autoglass need to assemble a timescale for the new goals and elongation of the

new services. Contemplating the place in the enterprise, Autoglass can supply a 5 quarters

conceive that will be ample for Autoglass to contend up with the affray and maintain

coalition with the automakers to perplex the enterprise.

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Task 4

4.1 COMPARE THE ROLES AND RESPONSIBILITIES FOR

STRATEGY IMPLEMENTATION OF AUTOGLASS

It is unbelievably necessary to execute the principles inside the association and it will

outcome a decisive significance for the organization’s concerns (Arazy, O, &Gellatly, I.,

2012). The implementation of the principles shows to the principles about chosen locality

unit and earnings earning for the association. Contemplating the tactics policies are began

correctly and experienced to work out if those policies are unit apt or not (Purchase Behavior,

2013). If those principles are failed in recognizing centered gain then it is turned down and

announced as unproductive one. Autoglass need to use in deepness filtering methods of the

principles to grab and retain market share.

Utilizing economical and productive principles all the groups within the association are

joined in the smallest phases of the philosophy and design of activity call which finishes up in

a very well ordered set up and furthermore the diversification or change of the procedures are

feasible (Schultz, H.2006).

Autoglass administration should compute the swapping and sales ways to double-check the

best market share and sales. The sales cluster should to be developed all through a means

which will extend with the affray central the market. Creative advertisements in relevant

localities would likely facilitate an allotment throughout this address. The centre

competencies should to be apparently intensified to attractiveness the shoppers.

In order to attain the targeted market share clear and dependable statements are essential.

Communal visualizations are well required in identifying and inspecting the hypotheses,

bases of the principles and suggest actions (Ivanauskiene, N, & Auruskeviciene, V., 2009).

Managers have to inspire and manipulate the human resources to convey out the schemes that

are undertaken promptly and competently. Coming to the target, accomplishment can end in

employee satisfaction and coherence in enterprise field.

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4.2 EVALUATE RESOURCE REQUIREMENTS TO IMPLEMENT A

NEW STRATEGY FOR AUTOGLASS

Autoglass has selected its human resources as a foremost main concern and for this cause it

became the best service provider of windscreens. To consider the assets of Autoglass, the

organization desires to select appropriate components and put them in the correct branches to

make accessible their services. Autoglass additionally has fleet pairing which desires man

power additionally and that they square measure careful in relation to their hands (Dessler,

G., 2000).

In considered of materials and time share Autoglass is that the pioneer in the business as a

outcome of their treatment the most productive materials to approve the sturdiness and safety

of the customers and conjointly sustaining time in consigning the service (Autoglass

Company). According to the given situation the Autoglass Company is advised as

economical in case of their assets and effective in term of assessing the assets in order to

produce the most effective and persuading service. Therefore Autoglass spends a lot in

advising and evolving the abilities of the employees (Dessler, G., 2000).

4.3 DISCUSS TARGETS AND TIMESCALES FOR ACHIEVEMENT

FOR AUTOGLASS TO MONITOR A GIVEN STRATEGY

Evaluation of the benchmark outcomes:

Quarter 1 The enterprise should be convey up with the schemes and find out the feasibility

of the designs if the designs would contemplate in the foreseen conclusion. They

can take the response of the customers and find out what else they are looking

for in the windscreen repairing service. There should be every week and

monthly overseeing by the line managers of the divisions.

Quarter 2 During the period Autoglass should review the customer’s feedback and

implement the desired plan to expand the business. The line managers should be

responsible for collecting the feedbacks and acting towards it.

Quarter 3 This is the quarter of accumulating facts and figures and takes research note on

the applied designs. The management should find out the gap between the

anticipated deduction and authentic deduction. The GAP might happen because

of lack of coordination or inefficiency of the employees and line managers

Quarter 4 Management should organize a training program to fill in the gap. So that the

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employees can achieve the organization goal in desired manner.

Quarter 5 In this quarter the organization might accomplish the yearned results founded on

the scheme making and the implementation method. If the management

proceeds incorrect to accomplish the objectives through the strategies, then they

have to start undertakings founded on data like teaching the employees or

providing support to them.

Conclusion:

The merged business of Autoglass is now a trusted name for replacement to those who have

got their windshields broken. For years the company has acquired the satisfaction as well as

believes of the customers because they were able to recognize the need of a clientele they

habitually act according to it. Supplying the best crystal along with the best service has been

the center of their competence in the market which have all the other competitors far behind.

The Autoglass Company could start needed and productive schemes to keep ahead in the

rush. All these combined efforts have acquired many earnings along with substantial growth

for them. As they are still not persuaded to persuade their customers in better ways, certainly

they are going far ahead in enterprise in the approaching days.

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Table: Evaluation of the outcomes

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