bsa switched on publication december 2012
TRANSCRIPT
December 2012
GENERATIONS OF QUALITY AND SERVICE
General Manager
SwitchedOn2
A New Home at Quad 2
TDCP
Housing Assistance
SchemeTFFS
04Our Journey Towards Excellence
HSSEQ
0607Trainee and
Apprentice Awards
TDCP
16Fleet Management and Procurement
Shared Services18
23BSA Corporate Refurbishment
Corporate
Contents
01 ManagingDirector’sLetter
02 HSSEQ
03 TechnicalDesignandConstructionProjects
04 TechnicalMaintenanceServices
05 TechnicalFieldForceSolutions
06 SharedServices
07 Corporate
3
4
6
10
14
18
22
Section Page
13Mobility Solution
TMS
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MANAGING DIRECTOR’S LETTER | 01
Hello, and again welcome to BSA’s corporate publication Switched On.
Your Company invested heavily in new / upgraded facilities to ensure our staff have optimal work environments that are reflective of the dominant position we hold in our respective markets.
Allstaff Airconditioning (NSW) and Triple ‘M’ (NSW) relocated to our new centre of excellence at Quad 2 in Sydney Olympic Park and this has provided both Allstaff and Triple ‘M’ a superior location for administration, design, engineering and project management. Quad 2 is also home to our Corporate TMS team.
The centre of excellence is a fantastic facility and I look forward to seeing the results produced by bringing these two businesses under the one roof.
TMS also underwent a considerable upgrade to its facilities around Australia including Sydney, Melbourne, Brisbane, Perth and Port Hedland to ensure TMS continues to provide superior service to its customers.
Additionally, BSA’s Corporate Office, Shared Services and TFFS national office underwent a significant refurbishment to improve safety, security, increase office space and generally improve the working environment at the Sydney Olympic Park head office.
Critical to business growth is best in class systems. Across the Group we have invested heavily to ensure we maintain a competitive advantage with technology. It is also important that our systems are robust, therefore a substantial Business Continuity Program is underway to ensure we are able to overcome the most foreseeable contingencies.
TFFS’s strong relationship with Foxtel has continued post the acquisition of Austar and more recently has mobilised a contract with the Federal Government to assist with the conversion to digital TV transmission through the Household Assistance Scheme. Well done to the entire team.
TDCP is the largest design, fabrication and construction Heating Ventilation & Air Conditioning (HVAC) business in Australia and although the non-residential market continues to decline, TDCP is securing major contracts in all states and we hope to conclude commercially confidential negotiations on a major new contract prior to Christmas.
TMS is now regarded as having a superior tablet based maintenance management system and continues to build its business base with blue chip customers, which is extremely pleasing since this Business Unit was only formed in January 2012.
Our Corporate office has introduced many sound initiatives to better manage risk / legal issues, consolidate databases for health and safety, better manage our vehicle fleet, improve Group communication, streamline accounts payable, payroll and more recently executed a new banking agreement to provide BSA capacity to support its business in the coming years.
Clearly everyone has been busy!
In November, I again visited BSA Group operations as part of the bi-annual Managing Director’s Update and discussed our achievements in 2012 as well as our plans for 2013 and beyond.
Thank you for your continued support and commitment and I ask that all staff do the right thing within whatever is your capacity in your Business Unit and do it safely.
I hope you find this edition of Switched On to be informative.
Steve NashManaging Director BSA Limited
In our last edition I commented that the second half of Financial Year 2012 (FY12) was going to be demanding and that was indeed what happened. Notwithstanding the challenges the business faced, the BSA Group delivered a satisfactory performance with the financial highlights being:
• Revenue $492 million;
• EBITDA (Profit) $16.5 million;
• Cash flow of $23.9 million with net cash $9.5 million; and
• Capital expenditure of $9.5 million provided for new / upgraded facilities, refresh of our vehicle fleet and significant investment in business systems.
Much has been done to position BSA Group companies to maintain momentum in the coming years which will be even more demanding than that of the previous 12 months.
Workplace health and safety remains a business imperative for each of our Business Units, Technical Design and Construction Projects (TDCP - formerly Building Services), Technical Maintenance Services (TMS) and Technical Field Force Solutions (TFFS - formerly Contracting Solutions).
The long term goal is to significantly reduce Lost Time Incidents (LTIs) across the Group and an increased participation in a large variety of workplace safety initiatives will ensure we achieve this goal.
Throughout FY12 we reduced LTIs month on month, such that our current Lost Time Incident Frequency Rate (LTIFR - LTIs per million worked hours) is below eight with this year’s target being below five incidents per million worked hours. (Read more about our safety program on page 5).
I ask that all staff and management actively participate in improving workplace safety.
I ask that all staff and management actively participate in improving workplace safety. “
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Foundations for Safety Success
Workplace safety and the wellbeing of our people has been our primary focus over the last year, in particular safety awareness and cultural development. A common safety focus across the Group has laid a strong foundation for BSA to become an industry leader in safety. Notable safety performance achievements over the last year include:
• 56% improvement in average Group Lost Time Incidents (LTIs) per month over the 2011 / 12 Financial Year;
• 73% improvement in BurkeAir’s Lost Time Incident Frequency Rate (LTIFR) since acquisition in August 2011;
• 27% improvement in Allstaff Group LTIFR since acquisition in August 2011; and
• Technical Field Force Solutions LTIFR – 4.93 (Group Target < 5).
Injury and Return to Work Management has been centralised to develop Group wide strategies that assist with the recovery and return to work of our people. Effective return to work strategies have a considerably positive impact upon the wellbeing of our people. Since the centralisation of this function, open claims have been reduced by 31%.
In addition to the physical safety initiatives, BSA has established an Employee Assistance Program (EAP) that has been organised by, and managed through, BSA’s Human Resources team. BSA’s EAP has been designed and implemented to support our people with emotional issues that may arise in their professional or personal lives. The effective support of the psychological wellbeing of our people is a key component to maintaining a healthy, functioning workforce. We encourage anyone in need to take advantage of this service.
02 | HSSEQ
The BSA Corporate Health Safety Security Environment and Quality (HSSEQ) team would like to thank all the business platforms across the Group for their support and commitment over the past year. We understand that the journey towards safety, quality and environmental excellence is challenging on a number of levels and cannot be achieved without the personal commitment of all involved, so the support of BSA’s three Business Units is greatly appreciated.
PERFORMANCE MANAGEMENT
Lo
st
Tim
e I
nc
ide
nts
Key Initiatives
CULTUREMANAGEMENT
SYSTEMSDELIVERY
EXCELLENCE
Knowledge
Belief & Ownership
Alignment
Compliant
Effective
Efficient
Competence
Tools & Equipment
Operating Environment
Information
Analysis
Continuous Improvement
Leadership Program
Education & Engagement Programs
Work Practice Review
Corporate Integration plan Focus: Working at Heights
Centralised Management System
Continuous Improvement Program
LTI TARGET = 0
HSE Corporate Assurance Program
BSA Safety Excellence Program. Current LTIFR - 7.83
Above: Justin Gow, Triple ‘M’ Project Administrator is an advocate for safe work practices among his colleagues at various Sydney construction sites.
Positive trend in Lost Time Incidents
BurkeAir73% LTIFR improvement since acquisition
BSA Group 56% improvement in average LTIs
Allstaff Group27% LTIFR improvement since acquisition
Our Journey Towards Safety, Quality and Environmental Excellence
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HSSEQ | 02
To underpin the cultural and operational development of the BSA Group, a plan has been developed to implement a Corporate Integrated Management System designed to standardise policies and processes that are consistent across the Group but maintain operational flexibility within a corporate framework for our Business Units.
An Environmentally Sustainable Future
BSA is also very aware of its social responsibilities and has embarked upon a structured environmental sustainability program across the Group. Energy audits have been completed at the BSA head office in Sydney Olympic Park, the Triple ‘M’ production facility in Silverwater and the BurkeAir head office in Perth. As a result, a $130,000 lighting upgrade has been approved at the BSA head office which will result in 33% reduction in energy usage. Other audit findings are currently under review and a structured environmental sustainability plan will be developed over the next year.
The Corporate HSSEQ Team is pleased with the progress to date, excited about the planned initiatives and confident that BSA is on the correct path to achieving industry leading performance. We look forward to continuing to work with everyone across the business to develop a safer and more consistent BSA.
Consistent Corporate Framework
Above: Lee Kemp, Triple ‘M’ Site Supervisor for the Fiona Stanley Hospital project.
FY12 Monthly LTI Trend - Group
Actual Target
October 2011
November 2011
December 2011
January 2012
February 2012
March 2012
April 2012
May 2012
June 2012
July 2012
August 2012
September 2012
LOST TIME INJURY FREQUENCY RATE
1 2 3 4 5 6 7 8 9 10 11
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03 | TECHNICAL DESIGN & CONSTRUCTION PROJECTS
A Centre of Excellence for TDCPDuring 2012 Technical Design and Construction Projects (TDCP) has strengthened its focus on technology and people, continuing to invest in Building Information Modelling and developing a centre of excellence for HVAC design, engineering and project management.
A New Home at Quad 2 Harnessing the Power of BIMBuilding Information Modelling (BIM)
BSA’s Technical Design and Construction Projects Business Unit has specialised in the virtual construction of 3D Building Information Modelling (BIM) since 2006.
BIM is the process of generating and managing building data during the conceptual stage, design, construction, operational life and demolition. Essentially,
BIM provides us with the ability to virtually construct a building, prior to its physical production, and analyse the potential impact.
The use of BIM also goes beyond the design phase of the project; it takes an important role during the construction phase of a project and facility management. Typically, BIM uses three-dimensional, real-time, dynamic building modelling software to increase productivity in building design and construction. The process produces the Building Information Model, which encompasses building geometry, spatial relationships, geographic information, and quantities and properties of building components. Pieces can carry attributes for selecting and ordering them automatically, providing cost estimates as well as material tracking and ordering.
This method of management is more practical, efficient and eliminates errors as they can be found during the design phase of the project and rectified so they do not occur during the construction phase.
The use of BIM also provides significant advantages in the area of safety due to the elimination of any uncertainty. Work sites instantly become safer as more items are pre-assembled off site, waste is minimised and products are delivered as they are needed, preventing the stockpile of products.
BIM makes a great impact on the way a construction project is managed, provides a safer job site and more accurate construction with a more sophisticated design process that allows subcontractors to input critical information before beginning construction.
Pictured above: An isometric view of a level 2 Plant Room at the Fiona Stanley Hospital (FSH) project in Western Australia and a photograph of a Central Energy Plant Room at the FSH site.
In August and September 2012, the NSW design and construction operations of Triple ‘M’ and Allstaff were co-located at Quad 2, 8 Parkview Drive, Sydney Olympic Park.
The new facility, known by employees as ‘Quad 2’, is the spacious home of BSA’s design and engineering centre of excellence, providing plenty of room for the expanding operations of the TDCP Business Unit.
Welcome to the TeamWe would like to welcome Daniel Humphries (Senior Project Manager), Mark Mulrooney (Project Manager), Arpan Pradhan (Engineer), George Danks (Supervisor), and Wayne Brooks, John Paine, Greg Burke, Paul Devine, Matthew Lorkovic, Jack Sando, Ian Cabban, Sean Maloney, Michael Hearn and Michael Lorkovic (Sheet Metal Installation Team) to the Triple ‘M’ team.
We also extend a warm welcome to Barry Agnew, heading up our Triple ‘M’ NSW estimating team in the role of NSW Estimating Manager and Paul Stockman, Operations Manager of Triple ‘M’ Mechanical Services (QLD) who was appointed earlier this year.
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TECHNICAL DESIGN & CONSTRUCTION PROJECTS | 03
Bupa Around the Bay
Ben Walley, Matthew Broomhall and Andrew Turnbull [pictured above left to right], from Allstaff Victoria’s Special Projects team, spent weeks in training for the 210km Bupa Around the Bay 2012 bike ride.
Team Allstaff participated in the event on 21 October 2012, run by the official charity partner The Smith Family, aiming to raise $1.2 million to help young Australians in need.
Sadly, more than 605,000 Australian children are living in jobless families. For these children, the effects of financial disadvantage go beyond pressures of not having enough money for the basics; it can prevent them from accessing the same educational and life opportunities as their peers.
Safety Comes FirstAsbestos Awareness Training
Recently, Allstaff Victoria attended Asbestos Awareness Training with Noel Arnold & Associates.
The training session provided guidance on identifying asbestos containing materials, understanding the risks posed by asbestos and how to work safely in areas where asbestos may be suspected or has been confirmed.
On completion, the staff were able to:
9 Understand the risks posed by asbestos;
9 Understand the OHS legislative requirements regarding asbestos management in the workplace;
9 Recognise potential sources of asbestos in the workplace; and
9 Work safely in areas where asbestos containing materials are present.
Committed to Safety
The team at Triple ‘M’ Fire plan to continue their focus on the key area of safety in FY13. In-line with BSA’s commitment to safety, the Triple ‘M’ Fire team are proud to have achieved over 14 months without a Lost Time Injury (LTI).
Drafting Trainee AwardACMA Training Achievement Awards
The 2012 Air Conditioning and Mechanical Contractors’ Association (ACMA) Training Achievement Awards were held on 28 July 2012 at the Park Hyatt in Melbourne.
Congratulations to Allstaff trainee Ryan Barwise [pictured top left] who was a finalist in the Drafting Trainee Award.
Holmesglen AwardsCongratulations to our Apprentices
Allstaff apprentices Harry Heskins, Ryan Tait and Michael Brough were recently presented awards from Holmesglen for their hard work and achievements in their field.
Harry, Ryan, and Michael [pictured above second from left to right] are a testament to the strong calibre of apprentices at Allstaff and the company’s bright future.
Harry Heskins: Best Certificate II in Plumbing (Mechanical) 2011
Ryan Tait: Encouragement Award – Certificate II in Plumbing (Mechanical) 2011
Michael Brough: 2011 Outstanding Student, Engineering - Fabrication Trade
Congratulations to all of Allstaff’s award nominees and winners.
The use of BIM also provides significant advantages in the area of safety due to the elimination of any uncertainty.
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03 | TECHNICAL DESIGN & CONSTRUCTION PROJECTS
Greenway Offices
Group Company: Allstaff ACT Head Contractor: Chase ConstructionsLocation: Canberra, ACTValue: $10.5 millionGreenstar rating: 4 NABERS rating: 4.5
Greenway Offices is a new project being built for Amalgamated Property Group (APG) by Chase Construction.
The site is 20,000m2, the two separate buildings are four storeys tall and include an enclosed atrium with meeting rooms and atrium walkways bridging the two buildings.
The building is a full design and construct project with a series of counterflow chillers and conventional low temperature Air Handling Units (AHU) to VAV boxes with swirl diffusers. The project is due for completion in the first half of 2013.
Key TDCP Contracts and Projects in 2012
Monash University New Horizons
Group Company: Allstaff VICHead Contractor: ProbuildLocation: Clayton, VICValue: $18.4 million
The Monash University New Horizons project is a 20,000m², four level research facility at Monash University, Clayton Campus, Victoria. The building is aiming for both 5 Star Greenstar Design and As Built ratings under the education rating tool.
The mechanical design incorporates a number of sustainable features including active mass cooling, under-floor air conditioning, sock diffusers in the laboratories, heat recovery on office exhaust air systems, the use of adiabatic chillers in lieu of traditional water cooled chillers and cooling towers. The project also includes 150 fume cupboards with almost 6km of fume exhaust duct-work.
Royal Rehabilitation Centre
Group Company: Allstaff NSWHead Contractor: ADCO ConstructionsLocation: Ryde, NSWValue: $3.6 million
The Royal Rehabilitation Centre building is served via constant volume ducted air conditioning systems, designed to achieve the required pressure differentials and superior air quality.
The general ward areas, as well as foyers, administration, offices and corridors will be air conditioned via chilled and hot water air handling plants. Zones are grouped according to functional usage and / or facade direction providing an efficient building response to external conditions. The AHUs incorporate backward curved fans and low coil face velocities for improved energy efficiency.
Highpoint Shopping Centre
Group Company: Allstaff VICHead Contractor: ProbuildLocation: Maribyrnong, VICValue: $12 million
Highpoint Shopping Centre in Maribyrnong, Victoria, is currently undergoing a $300 million redevelopment that will expand the centre to 156,000m2.
The mechanical services works includes new systems to serve the new areas as well as alterations and an extension to existing systems where the new development interfaces with the existing structure.
The Cube Wodonga
Group Company: ComplexHead Contractor: Zauner ConstructionLocation: Wodonga, VICValue: $1.2 million
The Cube Wodonga is a state-of-the-art entertainment centre owned and operated by Wodonga Council. The installation of the mechanical services at the Cube was completed by Complex in August 2012.
Complex installed AHUs (fitted with a chilled water and heating hot water coil), return air and supply air ducted around the perimeter, exhaust fans, reverse cycle ceiling mounted cassette type fan coil units, an air cooled chiller, gas fired condensing boiler and circulating pumps, and a weatherproof mechanical services switchboard.
Olivia Newton John Cancer and Wellness Centre
Group Company: Allstaff VICHead Contractor: Leighton HoldingsLocation: Heidelberg, VICValue: $17 millionGreenstar rating: 5
The Olivia Newton John Cancer and Wellness Centre has been built over eight levels, covering approximately 24,000m2 and its landmark design achieved a GBCA Five Star Greenstar rating.
Hot water solar collectors and storage cylinders have been installed on the metal deck roof to reduce the energy load on the plant required for hot water to the heating, ventilation and air conditioning (HVAC).
The centre will provide a comprehensive range of cancer services including cancer treatment, education, the latest in scientific research, inpatient accommodation, radiotherapy facilities, as well as clinical trial and research facilities.
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TECHNICAL DESIGN & CONSTRUCTION PROJECTS | 03
Berrimah Fire & Emergency Services
Group Company: MEC ServicesHead Contractor: Tomazos Group Location: Berrimah, NTValue: $1.3 million
The Berrimah Fire & Emergency Services project includes an air cooled chiller, 300 metres of underground chilled water pipe work, an air conditioned administration office and fireman sleeping quarters.
Other services included on the project are compressed air, fume exhausts for the fire and emergency vehicles, breathing air compressor and filling station.
Design checks, procurement and installation were all completed efficiently and the project was completed on schedule by the end of September 2012.
Charles Perkins Centre
Group Company: Triple ‘M’ FireHead Contractor: Brookfield MultiplexLocation: Sydney, NSWValue: $5 million
This state-of-the-art research and education centre will boost the University’s capabilities in providing leading research and study in the diagnosis and treatment of obesity, diabetes and cardiovascular disease.
Triple ‘M’ Fire is excited to be working with Brookfield Multiplex and the University of Sydney on this first class facility.
Triple ‘M’ Fire has now worked with Brookfield on three health, research and education facilities in as many years and is proud of the relationship it is building with one of Australia’s leading development and construction companies.
Hurstville East Quarter
Group Company: Triple ‘M’ FireHead Contractor: Icon Southern CrossLocation: Hurstville, NSWValue: $4 million
These apartments and retail areas include three buildings, two at 12 levels and one at 16 levels, over a four-level basement.
292 apartments and ten retail spaces in total, the project includes a 3500m2 central open air plaza and a 16 level perforated metal screen on Building E.
Triple ‘M’ Fire is excited to be working with the newly formed Icon Southern Cross Construction on this landmark residential development and are confident it will lead to a strong relationship between the two companies and future opportunities.
Shellharbour Shopping Centre
Group Company: Triple ‘M’ NSWHead Contractor: Brookfield MultiplexLocation: Shellharbour, NSWValue: $5.8 million
In May 2012, Triple ‘M’ successfully negotiated the completion of the mechanical services for the Shellharbour Shopping Centre with Brookfield Multiplex.
The 60,000m2 extension to the existing centre has been split into six stages, with the first two stages already completed. Triple ‘M’ have been engaged to deliver stages three to six inclusive with the completion set for April 2013.
Successful delivery will require thorough knowledge of the site, as well as the design and installation completed to-date.
Indooroopilly Shopping Centre
Group Company: Triple ‘M’ QLDHead Contractor: Brookfield MultiplexLocation: Brisbane, QLDValue: $24.5 million
The Indooroopilly Shopping Centre redevelopment includes the addition of approximately 30,000 square metres of new retail space.
The existing central chilled water plant serving the specialty shops and malls is also being upgraded. The new central chilled water plant will provide approximately 11MW of cooling and will supplement existing chilled water plants.
On completion, the centre’s retail sector will increase to 115,000 square metres.
One One One Eagle Street
Group Company: Triple ‘M’ QLDLocation: Brisbane, QLDGreenstar rating: 6 NABERS rating: 5Value: $32 million
One One One Eagle Street is a Property Council of Australia (PCA) premium grade office building located within Brisbane’s Golden Triangle precinct.
Triple ‘M’ provided heating, ventilation and air conditioning mechanical services, utilising a dual duct, dual fan variable air volume (VAV) system to achieve Six Star Greenstar and Five Star NABERS ratings.
Triple M installed high efficiency water cooled chillers and a tri-generation engine, which uses waste heat to drive an absorption chiller.
Triple ‘M’ has also undertaken the fit-out of a number of tenancies within the building.
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04 | TECHNICAL MAINTENANCE SERVICES
T echnical Maintenance Services (TMS) is rapidly approaching its first anniversary, as BSA’s third Business Unit. Throughout the last eight months, TMS has continued to evolve and capitalise upon a
large variety of significant opportunities.
Office UpgradesTMS is currently undergoing a significant upgrade of its service operations facilities in Sydney, Melbourne, Brisbane, and Port Hedland.
The Corporate arm of TMS has also relocated from BSA’s head office at 7 Figtree Drive, Sydney Olympic Park, to BSA’s new engineering centre of excellence at Level 3, Quad 2, 8 Parkview Drive, Sydney Olympic Park.
The New South Wales (NSW) service operations from Triple ‘M’ Fire, Mechanical and Allstaff Airconditioning relocated in September to Unit 5 Parklands Estate, 9-11 South Street, Rydalmere.
BSA’s newest Business Unit
CELEBRATES ITS FIRST YEAR
Above [left]: TMS NSW operations have relocated to a new facility in Rydalmere. [Right] Allstaff Victoria’s service arm has also relocated to new offices in Mt Waverley.
The Allstaff service operations for Victoria have relocated to 29 Hardner Road, Mt Waverley. The new location has been specifically fitted out to suit the requirements of Allstaff and will bring together both the operations and administration side of the business to a single location.
The Brisbane Triple ‘M’ service operations have relocated to Unit 2 / 30 Gardens Drive, Willawong, Queensland (QLD). The office has been designed by the Triple ‘M’ service team and provides space for operational growth.
Each of these new premises have been designed with a consistent feel to reflect both our Business Unit’s standards and our Group integrated approach.
The new Port Hedland premises provides 4000m2 of space and accommodates for significant growth in operations.
BurkeAir has opened an office in Kalgoorlie, Western Australia (WA), by acquiring Allied Cooling to expand its services in the resources sector. Kalgoorlie is the central hub for the gold and nickel mines of WA.
Each of the new facilities has been strategically handpicked to position the service operations for substantial growth over the next ten years.
The Innovative CPU II Pressurisation UnitBurkeAir has developed a patented CPU II Pressurisation Unit, a dust exclusion solution designed specifically for the switch room of a mine, to combat the dusty environment.
The presence of dust and other contaminants in rooms housing indoor electrical equipment or other sensitive equipment is of significant concern and a common issue for businesses operating in mining areas of Western Australia. If dust and other contaminants are allowed to accumulate on open high voltage bushings or insulators, the likelihood of flashover substantially increases. The probability of this occurring is even greater if high humidity situations also exist inside the rooms.
In these types of situations, the effective ventilation of a room is critical and
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TECHNICAL MAINTENANCE SERVICES | 04
TMS Welcomes New Clients
In mid 2012, Triple ‘M’ Sydney won the mechanical services contract at two iconic Sydney CBD buildings, 1 Shelley Street and 288 George Street Sydney, amongst a large variety of new clients within TMS.
1 Shelley Street, Sydney
1 Shelley Street, Sydney, is a prestigious 35,000m2, 11 storeys high, A-Grade commercial office space, that is part of the Brookfield Multiplex portfolio and leased to the Macquarie Group.
The $350 million development will employ innovative technologies and a range of environmentally sustainable development initiatives, including passive chilled beams and harbour water for heat rejection, have been incorporated into the building’s design.
This project is aiming to achieve an industry benchmark 6 Star Greenstar rating and become a showpiece for environmental sustainability in Australia.
388 George Street, Sydney
388 George Street, Sydney, is a 28 level office and retail space situated only 50 metres from Pitt Street Mall. Insurance Australia Group (IAG) have located their headquarters at 388 George Street and have taken a lease until 2018.
The building was first refurbished in 1998 and more recently works have been undertaken to improve the building services and enhance sustainability credentials. Since then, 388 George Street has been awarded a 4 Star Greenstar - Office As Built V2 rating and a 4.5 star NABERS Energy certified rating. Regular maintenance will assist the building to uphold this high standard of efficiency.
Monash University
Allstaff Victoria has been successful in winning a heating, ventilation and air conditioning (HVAC) contract at the prestigious Monash University. The contract covers many of the buildings on the Clayton Campus and further strengthens Allstaff’s extensive education portfolio.
Goodstart Early Learning
Triple ‘M’ Queensland has successfully negotiated the upgrade and maintenance contracts for 100 Goodstart Early Learning Centres around Australia.
mechanically assisted pressurisation systems are recommended to maintain the rooms under positive pressure.
The CPU II Pressurisation Unit uses a unique cyclonic separator to remove up to 85% of incoming contaminants and will quickly eject 99% of larger particles remaining (20 microns and above) before the air enters the filter chamber.
The minimisation of dust entering the chamber, along with three large high efficiency filter cartridges extend air filter life, significantly reduces maintenance requirements and decreases the possibility of fire. A variable speed fan provides constant correct pressure without the loss of conditioned air.
The CPU II Pressurisation Units can be used anywhere that dust ingress is a concern, including clean rooms, switch rooms, control rooms, laboratories, critical plant rooms, workshops and more.
Summary of benefits:
9 Extends air filter life
9 Decrease the likelihood of flashover
9 Reduce risk of equipment failure
9 Increased plant reliability
9 Provides improved asset life
The CPU II is now being used widely in the North West by resource companies eager to protect their critical electrical componentry from failure due to dust migration.
04 | TECHNICAL MAINTENANCE SERVICES
2012 WorldSkills Australia National Refrigeration Competition
BSA and TMS would like to extend our congratulations to BurkeAir Apprentice Chris Harris. Chris was invited to the 2012 WorldSkills Australia National Refrigeration Competition in May where, over three days, ten of Australia’s most talented, young refrigeration mechanics tested their skills in a series of refrigeration system challenges. The competitors were judged on accuracy, timing and other detailed sections of criteria.
Chris’ performance was outstanding and he was awarded second place, receiving a silver medal, certificate and tools in recognition for his win.
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BurkeAir reaching new heights! Telescopic Handler
In July, BurkeAir proudly announced its latest asset purchase, the JCB 540-170, also known as the Telescopic Handler.
The Telescopic Handler bares similarities to a crane and has the increased versatility of a single telescopic boom that can extend forwards and upwards from the vehicle.
BurkeAir has become a highly recognised, key supplier of mechanical services within mining infrastructure projects in Western Australia and the Telescopic Handler adds to the arsenal of BurkeAir tools for this field.
The JCB represents BurkeAir’s culture of continuous improvement and ongoing commitment to excellence in mechanical services.
BurkeAir Apprentice Chris Harris
Make-A-Wish AustraliaProviding Support for a Worthy Cause
Senior BurkeAir technician Simon Cooney recently flew to a remote location for a BurkeAir project and for safety reasons was told that he would need to be clean shaven to enter the site. For over 20 years Simon grew his goatee; neither his wife nor children had ever seen Simon without his facial hair.
In support of Simon and his family, BurkeAir offered to donate $5,000 to Make-A-Wish Australia, a charity that had just two years earlier granted Simon’s son Brenton his wish to visit Universal Studios in Los Angeles. Brenton, Simon’s eldest child, was suffering from Leukemia and he had long dreamt of visiting Universal Studios, a dream made possible by Make-A-Wish Australia.
Simon and his family were extremely moved by BurkeAir’s generous donation. Fortunately, Brenton has since recovered from his treatment and is now attending university.
Telescopic Handler
The original decision by TMS to keep the costs of development and deployment significantly lower, whilst not being reliant upon a third-party organisation to develop the program, has resulted in TMS being able to avoid passing significant costs onto their customers and making the mobility solution a true value-add to any customer.
There are now over 210 devices that have been deployed across the country, across five brands, Allstaff Airconditioning, Triple ‘M’, BurkeAir, MEC Services and Complex Airconditioning. All records are retrievable from a central location and the format of our field forms has been standardised with minor customisation, depending upon a client specific requirement.
During the last six months, there have been a number of achievements with the mobility solution, including the implementation and growth of client reporting dashboards and the commencement of an integration plan for BSA’s key systems to further
ability to create marketing collateral with customised branding are a positive forward step, which will solidify our position as the premiere Building Service Maintenance organisation.
TMS will continue to build their capabilities to develop a greater understanding of customer activities, actions and habits. The ultimate goal is for the data collected by TMS to be seen as a commodity for clients to help them make spending decisions with the Business Unit.
Over the past 18 months, the reputation of this Business Unit and, in-turn, the BSA Group has become that of technology leaders within the industry. Clients are benefiting from our systems to identify issues, spot trends and ultimately create value through data management. It is the hope of TMS to continue the in-house development of the mobility solutions program, to save third party costs and ensure we stay in a strong, competitive market.
develop interaction between Pronto, iFormBuilder and WebServices.
TMS is also in discussions with its software providers to protect their development of the program. iFormBuilder have offered TMS the opportunity of creating their own App Store application through their Application Service Provider agreement. Such designation will ensure TMS have the rights to the industry classification codes for our trade lines of business.
TMS have also initiated the provision of branding the dashboard with their own portal graphics and schemes, providing TMS with greater access to additional features and the ability to create marketing collateral with their own branding based on BSA’s company logos.
In the near future, TMS are improving the reporting portal key functions and graphics to provide an even greater customer / client experience. Greater access to additional features and the
TECHNICAL MAINTENANCE SERVICES | 04
13www.bsa.com.au
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The TMS Mobility Solution - A Significant Competitive Advantage
Since the initial implementation of the Technical Maintenance Services’ (TMS) mobility solution SECURE on the Apple iPad,
the program has continued to ensure that we retain a significant competitive advantage in a highly competitive industry.
Developed by General Manager Eastern Region, Max Joy, the mobility program was initially developed to take advantage of prevalent technology and provide a cost effective solution to clients based on their need for visibility of attendance / response time, decreased fault reporting times and fault trending.
As SECURE (Service Customised Reporting Solution) has advanced, so has our customer engagement. The program was a deciding factor for the award of a number of key contracts including Australand, Monash University, University of Melbourne, Conservatorium of Music, AusGrid and QBuild.
The entire business, field technicians, employees and managers, have created a culture of collaborative ownership and all have a hand in creating and adjusting the structure of the program for the good of our business and customers.
Clients are benefiting from our systems to identify issues, spot trends and ultimately create value through data management.
TMS Mobility Solution
A significant competitive advantage
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05 | TECHNICAL FIELD FORCE SOLUTIONS
Subscription Television ServicesAn Unyielding Focus on Safety
Throughout the second half of 2012, Subscription Television Services have continued their solid focus on safety, reiterating BSA’s core values and asserting that the safety of our employees and field work force is non-negotiable.
The Subscription Television Services unit is actively driving the focus of its employees and contracting companies on reaching the safety milestone of 100 days without a Lost Time Incident (LTI). On a weekly basis, Group General Manager Brendan Foley provides his team with updates on the team’s progress, reaffirms the outstanding efforts of employees and contracting companies in their commitment to safety and asks all employees to take a moment and ask themselves:
1. What am I doing, is it safe?
2. What’s happening around me, is it safe?
3. Who is around me, are they safe?
If the answer is no, make it safe or don’t do it at all.
The technicians within this platform are also regularly reminded to consider their safety, the safety of their fellow technicians, the safety of their customers and to ensure they remain focused on their environment and alert for any safety concerns. The importance of the above three points and that safety is non-negotiable is a constant within all notices sent to our technicians and discussed at all Toolbox Talks.
The numbers of days reached that are LTI free is also noted on the Community Noticeboard for all employees to see.
In addition to these initiatives, Subscription Television Services is currently focussing on a tool designed to aid in the prevention of falls from heights in the field. The elevated work platform is an all terrain, track mounted scissor lift with the ability to drive upstairs, enter confined spaces and remove the use of three storey ladders. Technical Field Force Solutions are currently in the early stages of testing the elevated work platform.
Our New National Call Centre Manager
In June 2012, General Manager of Subscription Television Services Leaston Paull announced the appointment of a new National Call Centre Manager, Erum Zafar.
Erum has completed a Bachelor of Arts and a Bachelor of Commerce, has been associated with the call centre industry for the past six years and has held call centre management roles with Telstra Bigpond, ING Direct, ACE Insurance, American Express Australia and New Zealand Accounts at Salmat Pty Ltd.
Foxtel Acquires Austar
In May 2012, Foxtel, Australia’s largest provider of subscription television services, completed the acquisition of Austar.
In August, Foxtel invited BSA to tender for Austar’s customer installation services, along with two other suppliers. Phase One of this process gave Foxtel the opportunity to compare suppliers, assess our capabilities and associated risks and select two of the three suppliers to provide the work and progress to the final stage of the tender process.
BSA has been selected as one of the two companies to provide customer installation services to Austar which is a fantastic achievement and the most sincere recognition of the hard work that our team put into our tender submission.
BSA would like to thank everyone who worked so hard on this RFI and all of the employees who played an integral part in bringing our tender submission together, with a special thank you to Leaston Paull and Business Improvement Manager Barbra Godfrey who were both essential in our success.
We would also like to say a special thank you to BSA’s Graphic Designer Sarah Martin, who went above and beyond her role to ensure that BSA provided Foxtel with an outstanding submission. Sarah not only dedicated herself to this submission during working hours, she also gave up her spare time after work and on a number of weekends. Sarah’s assistance was invaluable!
We will now move into Phase Two of the negotiations where BSA is aiming to provide a larger volume of services to Foxtel in metropolitan and regional areas of Australia.
Evah Bildirir and Megan Fox [pictured here] joined BSA’s spin bike team to ride in the Foxtel Lap, held 16 November 2012. This is BSA’s 5th year in a row, competing to raise money for the Murdoch Childrens Research Institute.
www.bsa.com.au 15
Femto-cell Technology and a New Contract with Huawei
The Optus work group is also being utilised for a new contract with Huawei. BSA has been engaged to deliver works involving the installation of Expander units (Femto-cell) to improve mobile signal for Vodafone customers.
This work commenced late April in Sydney and Melbourne, with Brisbane to follow shortly. Current forecasts from Vodafone indicate 15-20 installations a month.
Optus and BSA Continue a Solid Partnership
BSA’s performance within this field has been recognised by Optus who awarded BSA additional provisioning work relating to the IP Phone product.
The volumes of these orders were solid in the month of June. However, the trial period has been extended until Optus amend some minor system issues which will enhance and increase work volumes, with the work secured for the next 12 months.
BSA and Optus continue to enjoy a solid partnership due to BSA’s continued strong customer and technical service performance, with the expectation of a two year contract extension in the immediate future.
Capitalising on capability and cutting-edge products
15www.bsa.com.au
Looking Ahead
In a recent meeting with Optus, it was noted that Optus will also be investing in this technology for their business customers and will consult with BSA on the opportunity of being their preferred installation contractor.
The BSA Optus Operations team has now been centralised to the Sydney Olympic Park head office from the Optus office at Rosebery. This has streamlined the communications and processes, which have resulted in the project’s continued success.
Mr Antenna
The Australian Government has re-commenced the Digital Ready advertising campaign which provides Mr Antenna with a positive outlook for the remainder of 2012 and beyond due to the digital switchover in Adelaide, Brisbane and Perth in early 2013.
Additionally, Sydney and Melbourne metropolitan areas will be switching off their analogue signals in December 2013. Mr Antenna intends to aggressively pursue this work with its incumbent Mr Antenna workforce.
TECHNICAL FIELD FORCE SOLUTIONS | 05
Marine Satellite Antenna Installation
Earlier this year, TFFS conducted an installation on the Transocean oil rig Jack Bates [pictured above]. This rig is one of many we have serviced for Transocean, including a full MATV system installation performed for another rig, Lewak Crusader, positioned off the coast of Dampier, Western Australia.
Safety is non-negotiable - a constant within all notices sent to our technicians
“”
16 SwitchedOn
05 | TECHNICAL FIELD FORCE SOLUTIONS
In July 2012, BSA Technical Field Force Solutions (TFFS) provided to the Department of Broadband Communications and the Digital Economy, a Request for Tender (RFT) response for the conversion to digital television of Household Assistance Scheme (HAS) and Satellite Subsidy customers in Adelaide, Brisbane and Perth licence areas.
TFFS’s response was based on its proven, world-class procedures to support our network of fully trained and accredited technicians to facilitate efficient deployment and service delivery for this project of works.
In August, BSA was informed that it had been successful with its RFT submission and had been selected as the preferred supplier to complete this project for all licence areas in Adelaide, Brisbane and Perth. Negotiations were finalised with contract execution on Friday, 14 September 2012.
The below table details the commencement and completion for each licence area. With approximately 100,000 customers to provide
HouseholdAssistanceScheme
Above: [left] Tanya Field - Call Centre Manager, Sue Wilderbeek - Call Centre Team Manager and [right] Mike Horne - Training and RTO Manager, provide induction and product training to a class of HAS team Customer Service Representatives.
services across the three areas in a 27 week work program, TFFS is excited to be part of this very important rollout.
Additionally, Sydney and Melbourne metropolitan areas will be switching off their analogue signals in December 2013. BSA’s participation in this contract of works will place the Business Unit in a good position for the work in Sydney and Melbourne in 2013.
The HAS project operations team will be led by General Manager Telecommunications Ray Larkin and supported by the following experienced existing team members who have been seconded from across the Business Unit.
Introducing the HAS Team
Ray Larkin General Manager Telecommunications
Tanya Field Call Centre Manager
Sue Wilderbeek Call Centre Team Manager
Annunciata Wairasi Pankit Soni Rowena Tauelangi Senior Customer Service Representatives
Brian McGovern (QLD) Chris Reid (WA) Glenn Brown (SA) State Managers
Elisabeth Griffiths Project Document Controller
SSS installationscommence
HAS installations commence
OCT NOV DEC JAN FEB MAR APRIL MAY
Indicative switch over dates (Project completion)
2nd - Adelaide 2nd - Adelaide 2nd - Adelaide
15th - Perth 16th - Perth 16th - Perth
29th - Brisbane 28th - Brisbane 28th - Brisbane
JUN
17www.bsa.com.au
TECHNICAL FIELD FORCE SOLUTIONS | 05
With the 2012 almost behind us, the new financial year has presented a number of significant challenges to BSA Advanced Learning (BAL) that they are well on their way to meeting.
Above: [Alexander Bell - Trainee] BSA’s Foxtel
Technicians are trained to demonstrate basic
use of the Foxtel remote and set top box.
At the end of the 2011 financial year, BAL entered into a new training agreement with Silcar, a leading provider of telecommunication services, to deliver tailored telecommunications training to their workforce. BAL successfully deployed the Silcar training requirements and has since entered into negotiations with Silcar for the delivery of fibre training in preparation for their distribution of the NBN.
In July, BAL began discussions with Clipsal to take over the delivery of their CBUS training in New South Wales (NSW) and Western Australia (WA). BAL delivered the first of the CBUS courses in Albury NSW in September and for October and November have been fully booked.
BSA AdvancedLearning
Over the coming six months, the provision of NBN related training will increase dramatically as the programs become industry endorsed and are rolled out for use within various training organisations, including BAL.
Funding for Digital Reception qualifications for the subscription television services technicians is well underway and BAL intends to ensure that all technicians have completed this qualification by October 2012.
BAL has requested funding for not only the telecommunications field, but also administration and management courses through the next round of the National Workforce Development Fund (NWDF). Through the NWDF, the Australian Government will provide $700 million over five years to the industry in support of training and work force
development, for current and future skill requirements. BAL should be notified of their success in this area soon.
BAL has also successfully tendered to be a preferred provider to Raytheon for Telstra and have substantially increased the amount of training previously delivered to Telstra. Raytheon is a wholly owned subsidiary of Raytheon Company, one of the largest defence companies in the United States of America.
BAL has had a highly successful year and is looking forward to moving into 2013 with a continued focus on producing skilled trainees, and supporting both our technicians and internal workforce.
BAL intends to ensure that all of BSA’s Subscription Television Services technicians have completed the Digital Reception qualification.
SwitchedOn
SwitchedOn18
Above [left]: Providers such as NRMA participated in BSA’s Fleet launch event; [right] Greg and Johnathon coordinated and presented to guests on the day; Bottom: BSA’s range of Fleet approved vehicles.
Greg McClureNational Fleet Manager
As National Fleet Manager, Greg plans, directs and coordinates the operation of vehicle maintenance and repair programs for the BSA Group. Greg manages fleet policies and strategies; Fleet procurement arrangements; the Group insurance program; conducts Fleet Services quality auditing; and receives and processes vehicle accident and damage reports.
In this financial year, Greg is aiming to reduce costs, simplify fuel streams, improve toll accounts and accident management, and implement higher safety features in the specifications of fleet vehicles.
06 | SHARED SERVICES
During 2012, BSA has implemented some exciting new procurement initiatives including the introduction of a Fleet Management solution and discounted Autodesk products and services. BSA would like to introduce the dedicated managers driving programs such as these across the Group.
An Introduction to Fleet and Procurement
Driving Group-wide Initiatives
Procurement achievements in 2012:
• Fleet - Category review delivering $1.5 million in savings; and
• Computer Automated Design (CAD) - Up to a 35% discount on new CAD licences, 30% off subscription renewals and 20% off services such as training.
Johnathon WireProcurement Manager
Johnathon’s role as Procurement Manager is to drive procurement, savings and value improvement through the Group; develop strategies for a centre-led procurement organisation; provide subject matter expertise and tools for the execution of procurement initiatives throughout the Group; and to collaborate with Group General Managers and cross functional stakeholders to deliver procurement outcomes.
Over the last six months, there have been a number of achievements in procurement that have been driven by Johnathon, including a Fleet category review (more on page 19) and discounts on new Computer Automated Design (CAD) licences, renewals and training. Autodesk have recognised BSA as a leader in the use of the software, resulting in additional benefits in the immediate future.
Over the next financial year, Johnathon is working towards delivering approximately $10 million in savings across the Group as well as managing the centre-led procurement model for BSA and its subsidiary companies.
Johnathon is a founding member of the Chartered Institute of Purchasing and Supply Australia, and a certified Purchasing Manager from ISM Institute for Supply Management. His additional qualifications are in the fields of tendering, contract management, occupational health and safety, supervision and government procurement.
With over 15 years of experience in procurement and supply chain management, Johnathon brings a multitude of skills and experience to the BSA Group, including time spent within a variety of industries such as manufacturing, distribution, engineering, retail, not for profit and banking.
www.bsa.com.au 19
The implementation of this system has saved BSA approximately $170,000 over three years due to the elimination of fuel card replacement fees and other fleet card management fees, as well as the inclusion of customised reporting, system implementation, training and support.
To kick off the launch of our new system, BSA rolled out new driver packs and distributed the new fuel cards to all BSA Group employees with company vehicles. The driver packs included a new fuel card, a roadside assistance guide, a Kmart Tyre and Auto Service booking form, general safety tips, an accident management guide and more.
A number of BSA vehicles were also replaced with new vehicles provided by Mitsubishi, Ford and Hyundai that offer our drivers improved safety features. Moving forward, Mitsubishi, Ford and Hyundai will be providing BSA with all new cars as they are ordered.
Additionally, to support the new driver packs and fleet management system, BSA’s Fleet and Procurement teams held a launch event on 27 September 2012 at Technical Maintenance Services’ Rydalmere location.
The launch provided our management team, administrators and drivers the opportunity to see our new vehicles, hear from Chief Financial Officer Karl Nixon, Group General Manager HSSEQ Colin Taylor, Fleet Manager Greg McClure and Procurement Manager Johnathon Wire, as well as the vehicle providers, Mitsubishi, Ford and Hyundai.
To help celebrate the launch, the vehicle providers donated a number of prizes, including a complimentary car service presented to Peter Bain by Kmart Tyre & Auto Service Business Development Manager Fleet, David Hooper, and a signed 2012 West Tigers NRL jersey presented to Paul McSherry by Hyundai’s General Manager Business Sales, Dan Hawkins.
In July 2012, our new, state-of-the-art Fleet Management solution was implemented across all Business Units, providing visibility, tracking and a national approach to managing our fleet.
Below: Prizes and promotional bags containing gifts from BSA’s vehicle providers were presented to the attendees of BSA’s Fleet launch event.
SHARED SERVICES | 06
The key benefits:
• Consolidated fleet management across all Business Units;
• Standardised approach to fleet asset management and reporting;
• Servicing governance and management, controlling costs, eliminating over-servicing; and
• End-to-end Accident Management service and Roadside Assistance service including batteries and glass replacement.
A Smarter, Safer Fleet Management Solution
There have been a number of changes to policies and procedures on vehicle servicing, infringements (reflecting a three strikes approach) and accident management, as well as changes to state legislation. This event is vital in supporting these changes and ensuring that the delivery of this system is driven from the top-down.
The greatest message being delivered from the new system is that driver infringements surpass any financial concerns for BSA; they are a serious safety concern, with vehicular accidents representing 41% of all compensated work fatalities in Australia. At BSA, safety is non-negotiable and infringements will be actioned with diligence.
BSA looks forward to seeing the completion of this rollout, a substantial decrease in driver infringements, the management team driving the safety of our drivers through support of this system and continued financial savings across the Group.
20 SwitchedOn
06 | SHARED SERVICESSHARED SERVICES | 06
BSA’s Information Technology (IT) team have had another very busy six months at BSA. As BSA continues to expand, IT continues to work hard to ensure that BSA is up-to-speed in the rapidly changing IT environment and that every Business Unit is linked to a state-of-the-art IT system.
In late August, Triple ‘M’ and Allstaff relocated to BSA’s engineering centre of excellence in Quad 2 at Sydney Olympic Park. The IT department was instrumental in the set up of this site and ensuring both Triple ‘M’ and Allstaff were able to relocate seamlessly.
IT has also assisted with the set up of BSA’s sites at Mt Waverley (Victoria), Willawong (Queensland) and Rydalmere (NSW).
As mentioned in the April edition of Switched On, IT continues to work on the project to virtualise our servers at BSA’s head office. This project will result in the consolidation of physical server numbers, lower ongoing costs, reduced space and reduced power requirements.
To support the continual growth of the BSA Group, it has been highlighted that a number of our systems will be best supported by having a recognised subject matter expert assigned to each system, to provide specific support around these systems. IT is currently reviewing key applications for these roles.
BSA’s State-of-the-Art IT Systems
Throughout 2012, IT has also continued to work tirelessly on Technical Field Force Solutions’ mobility solution (myWorkManager), as well as the mobility solution (SECURE) project for both Technical Maintenance Services and Technical Design and Construction Projects. Their hard work continues to ensure that the next phases of both projects are ready for mobilisation.
BSA looks forward to seeing the IT department continue to reach new and exciting heights and make a positive contribution to the BSA Group.
Thank you for your years of service
BSA would like to thank the following Group employees for their years of
service to BSA:
10 Years of Service
15 Years of Service
20 Years of Service
25 Years of Service
30 Years of Service
35 Years of Service
Ian Harris
Trevor Healey
David Mckenzie
Peter Baxter
Jayantha Hettiarachchige
Jessica Warden
Matthew Clarkson
Alejandro Sandoval
Kim Owen
Glenn Chadwick
Leanne Moroney
Gary Xerri
Anthony Dawson
Andrew Wray
Lloyd Page
Laraine Mccarthy
Ralph Pettitt
Stephen Rau
Triple M, NSW
Triple M, NSW
Allstaff VIC
TMS
TMS
Allstaff VIC
Triple M, NSW
Triple M, NSW
TMS
TMS
Triple M, NSW
Triple M, QLD
Allstaff NSW
Triple M, QLD
TMS
Triple M, QLD
Triple M, QLD
Complex Airconditioning
Darren Anson
Ronald Johnson
Allstaff VIC
Triple M, NSW
John Kenney Complex Airconditioning
Ian Platt
Peter Correya
Allstaff VIC
Allstaff VIC
Peter Healy Allstaff VIC
Raymond Vandervloet Allstaff VIC
Below: Before [left] and after [right] the IT department refurbishment, an activity that almost doubled the number of desks in the IT area (see page 23).
IT is also working with BSA on improving project management and tracking with the implementation of:
• Information Technology Steering Committee (ITSC) - providing overall governance of business systems and IT;
• Project Control Groups (PCG’s) – providing governance at a project level; and
• Change Management Committee – providing operational business Change Management governance.
21www.bsa.com.au
SHARED SERVICES | 06
BSA introduces the Employee Assistance Program
In August 2012, BSA’s Human Resources team announced the introduction of the Employee Assistance Program (EAP).
The EAP is a professional, confidential counselling service run by external company Davidson Trahaire Corpsych. BSA’s EAP is now available to all employees and their immediate family members, across the BSA Group.
The EAP offers short term confidential counselling, in person, via telephone or online, in an informal and friendly manner, focussing
solely on the needs of the employee or their family members.
Counselling aims to provide you with assistance in:
• Clarifying a problem;
• Identifying options; and
• Developing an action plan to constructively resolve issues.
BSA’s EAP can assist in dealing with potentially difficult personal or work-related issues.
The EAP can be accessed 24 hours a day, 7 days a week, 365 days per year. In the event that you or your family member should require counselling services, the toll free number to call is: 1300 360 364
In February 2012, BSA’s Shared Services and Corporate teams were introduced to a new initiative, developed by Group General Manager Business Development Ian Fletcher, and Group General Manager HSSEQ Colin Taylor, the Corporate Office Safety Moment (Safety Moment).
The Safety Moment occurs once a fortnight and aims to ensure all Corporate employees are equipped with the skills required to recognise an unsafe working environment, raise important safety concerns and as a team work towards maintaining our 1000+ days without a Lost Time Incident (LTI).
The Safety Moment, presented by HR Assistant Danielle Franklin stands as a vital reminder that the safety of all BSA employees is non-negotiable and actively engages the team in ensuring their own safety and the safety of their peers.
Some of the topics discussed have included the refurbishment of the corporate office, employee and visitor access to the building, the new security measures in relation to BSA’s head office, evacuation drills, desk ergonomics, lifting procedures and the launch of BSA’s Employee Assistance Program in August, amongst many more.
BSA’s Managing Director Steve Nash attends every Safety Moment and BSA’s HSSEQ team have also attended the Office Safety moment on a number of occasions, speaking with the corporate team and re-emphasising employee and technician safety as being non-negotiable.
International Food Day
On Friday, 1 June 2012, BSA’s Shared Services and Corporate teams celebrated our vast array of cultures by holding an International Food Day.
International Food Day was a fantastic event that gave every employee within Shared Services and the Corporate teams the opportunity to acknowledge our diverse workforce and sample just some of the amazing foods found all around the world.
Some of the countries represented at International Food Day included Thailand, Germany, Australia, New Zealand, Italy, India, Scotland, Mexico and Sri Lanka, just to name a few!
All of the food was personally prepared by our employees and we were very proud to see so many cultures represented with such colour and flavour.
The Shared Services and Corporate teams had a fantastic day and are looking forward to the many opportunities to come together as a team and celebrate both our cultural and professional diversity.
Corporate Safety Moment
Above [from left]: Ian Fletcher, Tammy Medhurst, Danielle Franklin and Steve Nash
The Corporate Office Safety Moment has been a huge success and will continue at BSA as we move towards 2013 and work towards our short term goal of 1500 days without an LTI.
Early in the hours of Saturday, 30 June 2012, fire tore through the house of Technical Field Force Solutions technician (the FOXTEL platform), Daniel Aquino. Thankfully, Daniel was able to ensure the safety of his partner Kariss, his young children and their pets, quickly getting them out of the burning house.
However, Daniel and his young family could do nothing more as the fire ravaged their house; they lost everything.
Within days, both BSA and FOXTEL jumped to help Daniel and his family, launching the Technician Fire Appeal. FOXTEL very kindly donated two tickets to the Round 16 AFL match up of Geelong and Collingwood; BSA also offered flights and accommodation for two people to attend the match.
Raffle tickets were sold across the BSA Group, with technicians and employees from Technical Maintenance Services and Technical Design and Construction Projects also purchasing tickets and donating generously.
The lucky winner of the AFL tickets was Victorian Satellite Technician Raymond Azcaraga.
In total, the BSA Group raised over $5,000, all of which was given directly to Daniel and his family to help them get back onto their feet.
On the evening of Thursday, 21 June 2012, BSA’s Chief Financial Officer Karl Nixon joined more than 1000 business leaders who slept out in capital cities across Australia to raise money for the Vinnies CEO Sleepout. For the third year in a row, Karl spent one night sleeping on the streets of Sydney and walking in the shoes of over 100,000 homeless men, women and children all across Australia. Once again, this event was held on a particularly cold winter’s night, making the challenge truly experiential and exceptionally confronting.
This fantastic event not only raised important funds for the homeless, it also aims to fight the issue in the long term by breaking down common misconceptions and working closely with businesses within the community, developing ideas and projects to help bring an end to homelessness in Australia.
Thanks to the generosity of Karl’s friends, family, colleagues and business associates who rallied to support this amazing event, Karl reached his target of $10,000 and all of the money raised was donated to Vinnies homeless services in Australia.
07 | CORPORATE
2012 CEO Sleepout
Fire Destroys Technician’s Home BSA Continues its Five-Year Partnership with Youngcare
In 2011 and 2012, BSA continued its highly successful partnership with not-for-profit foundation Youngcare, investing more than $90,000 into Youngcare and their new apartments on the Gold Coast in Queensland.
The Youngcare Apartments Gold Coast is a more age appropriate location for young Australians with high-care needs, who would otherwise be living in aged care facilities or with their struggling families.
The apartments officially opened on 29 April 2012 and BSA was honoured to have once again been involved in such a life changing project.
Our heartfelt thanks goes out to all involved in organising and participating in the fire appeal. The support the technicians and everyone at BSA and FOXTEL has shown is truly amazing and the money raised will go a long way in helping us rebuild in the future.
Daniel and Kariss Aquino
22 SwitchedOn
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AFL ticket winner Raymond Azcaraga
23www.bsa.com.au
CORPORATE | 07
BSACorporateRefurbishment
Reception
When BSA relocated from Auburn, New South Wales (NSW), to Sydney Olympic Park in October 2010, we inherited a large variety of office furniture from the previous tenants, including an O shaped desk located in reception. Although this desk looked fantastic, it did not provide any level of functionality for the types of work carried out by BSA’s corporate receptionists. The workspace and storage space in the O desk was insufficient and resulted in stationery and kitchen supplies being stored in multiple locations throughout the building, leading to inefficiencies in ordering stock. The greater concern, however, was the lack of security from external parties that entered the building.
To ensure the safety and security of our receptionists and their work equipment and documents, it was decided the reception area would be enclosed into a single room with a large amount of secure storage space for office supplies, as well as increased personal security for the receptionists via an anti jump counter and swipe access door.
The receptionists now have long straight benches to store equipment such as the binder, laminator and printer; and can use these benches to spread out when collating work. They can now also store office supplies securely and in an orderly fashion, enabling them to easily see stock levels.
Corporate – Finance, Human Resources, Payroll and Business Development
The original floor plan for Finance, Human Resources (HR), Payroll and Business Development (BD) was based on existing requirements and utilising existing furniture left behind by previous tenant. BSA reserved funds by using the existing furniture when relocating from Auburn to Sydney Olympic Park. However, over the past 18 months the Corporate team have grown and two new departments, BD and Technical Maintenance Services, were introduced to the Sydney office.
By removing the existing furniture and amending the floor plan, we were able to achieve an additional eight workstations and increase the quality and space for existing and future staff.
Information Technology
The Information Technology (IT) department were also using the existing furniture at Sydney Olympic Park until the refurbishment. As the team continued to grow, IT continued to purchase new free standing desks to accommodate each new team member. The ad-hoc nature of the desks meant that the space was not being efficiently utilised.
By removing the existing furniture and amending the floor plan, we have almost doubled the number of desks in the IT area, as well as creating an office for the IT Manager (which will reduce dependency on meeting rooms) and improving the quality of the workspace for the existing team.
A new storage room, whilst smaller, has also been added to IT and is more efficient as it has been designed for easy stock control management.
Meeting Rooms
MR2 (located near the main kitchen) has been refitted with a new group table and trenched power and data. Whilst it can be used for general meetings, the room is designed for use by seconded staff such as Deloitte auditors. Deloitte audit representatives have commented that BSA now has the best audit facility of any office that they visit.
In mid 2012, BSA proceeded with a Corporate Fit Out project, to refurbish Corporate / Shared Services. This included the refurbishment of four separate areas within the Sydney Olympic Park head office.
Above: BSA’s head office reception before, during and after refurbishment. Below: Corporate, Business Development, Finance, Human Resources and Payroll have also been fit-out with new partition walls and work stations.
SwitchedOn
BSA Limitedwww.bsa.com.au
Head Office 7 Figtree DriveSydney Olympic Park NSW 2127P » 02 8748 2400F » 02 8748 2557
Technical Field Force Solutions7 Figtree DriveSydney Olympic Park NSW 2127P » 02 8748 2400F » 02 8748 2557
Technical Design and Construction ProjectsQuad 2, 8 Parkview DriveSydney Olympic Park NSW 2127P » 02 9737 6200F » 02 9737 6201
Technical Maintenance ServicesQuad 2, 8 Parkview DriveSydney Olympic Park NSW 2127P » 02 8748 2400F » 02 8748 2557