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BSBINN201A CONTRIBUTE TO WORKPLACE INNOVATIONPRESENTATION 2

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PRESENTATION OBJECTIVES

At the end of this lesson you will be able to:

• Input ideas for improvement

• Develop your ideas with others by:

• Identifying people to work with

• Approaching those people

• Asking for feedback

• Following up ideas

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PROVIDE INPUT INTO IDEAS FOR IMPROVEMENTS

• Remember - before successful improvements or changes

can be made, it is necessary to determine:

• It is necessary to enlist the support of employees and other

stakeholders and persuade them of the need for changes

Q 5

What needs to be changed?

Why does it need to be changed?

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DEVELOP YOUR IDEAS WITH OTHERS

• Remember - one change within a business can have an impact on

many other areas of the business, you need to consider your approach

to developing your idea with others

• Gather a variety feedback and opinions from various people to see how

the idea may affect them and/or their department

• Consider a range of people to help you e.g. WHS representative to

participate to ensure safety of personnel

• Make sure personnel have the skills and knowledge to give

constructive feedback in relation to your idea

Identify people to provide input Approach people Seek feedback Follow up ideas

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Work with a variety of people who will:

• Challenge and test the ideas

• Provide supervisory or management authorisation

• Promote your ideas to others, or find a promoter to help

• Provide or access technical knowledge

• Resource your ideas

• Review any budgetary implications

How will your wonderful innovative idea

impact on your workplace?

Identify people to provide input

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WHO COULD YOU CONSULT WITH?

YOU

Colleagues / staff

Managers Supervisors

ClientsSuppliers

Stakeholders

Q 6

Identify people to provide input

• Colleagues will have interest in

your idea, they may be able to

add to your thoughts

• Managers and Supervisors

need to provide authority and

can also be supportive in a

mentoring role and provide

advice

• Clients may provide another

perspective especially one that

comes from the view point of

the purchaser!

• Suppliers another perspective

• Stakeholders can vary

technical support, other teams,

other organisations

Think creatively about

who can help you!

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HOW TO APPROACH PEOPLE TO WORK WITH YOU

When changes are planned

communicate effectively to those

who are, or will be involved or

affected.

• Present changes in

• The most appropriate way• At the most appropriate time • To the appropriate audience

• What should be communicated?

• How to be communicated?

Approach people

When presenting an

innovative idea and you

need someone’s support,

choose a time when the

person is:

• Not under stress from a

deadline

• Able to focus on your

request

• Relaxed and open to new

ideas

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METHODS OF COMMUNICATION

• How will you reach the people you need to consult with?

• There are many different ways

• Which method you choose depends on who you are

communicating with and organisational protocols

Q 7

Who you are communicating

with

Informal discussions

Team meetings

Telephone calls

Email

Reports

Planning sessions

Presentations

Approach people

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HOW?

Consider all factors when you approach people to support your ideas:

• Location and position/title of the person

• Time pressures and priorities

Acknowledge all efforts, even “thank you”. We all like to be appreciated.

Adjust your communication style to suit the person you are addressing.

Most organisations will follow the following formality levels:

Approach people

High

•Corporate level such as Managing Director

High-medium

•Senior level such as senior manager, chief accountant

Medium

•Specialist roles such as personal assistant or supply officer

Medium-low

•Division or business unit level such as manager or team leader

Low

•Team or individual level such as secretary or receptionist

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WHAT IS FEEDBACK?

• In regards to workplace innovation, feedback is the return

of evaluative information about a particular idea

• By obtaining feedback, you are provided with questions that

will assist you in enhancing and refining your ideas

Q 8

Seek feedback

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FEEDBACK HELPS

Seek feedback from others in your organisation to determine

whether your idea has merit. Different ways to gather feedback

include:

• Talking to colleagues and supervisors and asking questions

• Brainstorming

• Create surveys/questionnaires – people can remain anonymous

when providing opinions and feedback, the potential for honest

responses is high

• Using “what if” - put the words “what if” in front of your idea and

consider what consequences and repercussions there may be.

“What if” can be done on your own, with an interested person or

as a group activity.

Seek feedback

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WHAT TO CONSIDER WHEN GATHERING FEEDBACK

• What are you trying to achieve?

• Is the idea going to do what it is meant to do?

• Which ideas are appropriate?

• What is the impact of the ideas?

• Who will be affected by the idea?

Seek feedback

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TYPES OF QUESTIONS FOR FEEDBACK

To gain a variety of information, ask a variety of questions:

• Probing questions – to gain more information, detail and reasons

• Clarifying questions – to make sure you have understood

someone’s comment

• Open questions – to draw out people’s ideas

• Closed questions – to get specific and direct information or facts

You need to be prepared to listen, really listen to what others think.

Some people will be negative and unhelpful. You can take what they

are saying and decide if it is useful.

Rarely is all the information being given to you completely useless.

Q 9

Seek feedback

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WHY TALK TO COLLEAGUES OR MANAGEMENT?

Speaking to a variety of people assists you in looking at ideas

from different angles.

Remember different people offer different information to you

e.g. your manager may be able to provide approval for your

idea, your colleagues maybe able to offer more information as

they work with you on the actual job.

Q 10

Seek feedback

Staff will considerHow the idea will impact on them and make their job easier

Whether or not their job will be impacted

Management will consider

The cost of the idea

Does the idea increase productivity and profits

The impact the change will have on staff morale and safety

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BRAINSTORMING

• Is used to generate new ideas and solutions

• No idea is too crazy!

To obtain the most from a feedback session, you must:

• State the problem clearly

• Have prepared questions/topics to prompt discussion

• Get someone to write down all ideas

• Encourage everyone to give ideas

• Reject nothing, list and consider all ideas

• Acknowledge and evaluate all ideas

Q 11

Follow up ideas

Q 12

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“WHAT IF” SCENARIOS

• Sit down with people and consider different scenarios

• By looking at the idea from different perspectives, you will

be able to obtain a better picture

SURVEYS/QUESTIONNAIRES

• A survey/questionnaire will allow you to gain feedback

(often anonymous) on your idea.

• You can then utilise this information to refine or change

your idea.

Follow up ideas

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COLLATING AND EVALUATING FEEDBACK

Once feedback has been evaluated, it may be necessary to

vary your idea.

Variations in ideas mean that you need to review:

• The resources needed

• The time required

• Operational possibilities

• Management constraints

• Logistics

Q 13

Follow up ideas

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SELECTING THE MOST APPROPRIATE IDEA

To select the most appropriate idea for follow-up, you could:

• Take a vote – majority of the vote gives a good indication for the most favourable

idea

• Create a flow chart to show consequences (positive and negative) of

implementing the idea

• Weigh up the pros and cons of each idea

• Talk to management

• Conduct a SWOT analysis (strengths, weaknesses, opportunities and threats)

• Rank the idea from most to least appropriate. A rating system could look at a

system like this:

Follow up ideas

High probability of success

as originally stated

Probability of success after some changes

Idea needs further work in order to

determine success level

Low probability of success

– major changes

needed or new ideas

Idea unlikely to succeed –

new idea(s) needed

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PRESENTATION SUMMARY

Now that you have completed this presentation you should be able

to:

• Input ideas for improvement

• Develop your ideas with others by:

• Identifying people to work with

• Approaching those people

• Asking for feedback

• Following up ideas