b/s/h/ ic6 fault codes reu/op-cgde...1. incorrect variant code (vc) check/set the vc in the customer...

B/S/H/ IC6 fault codes REU/OP-CGDE

BSH HOME APPLIANCES GROUP Document No.: 5650 0000 105737 Revision M

Sheet no.

IC6 fault codes Material No.: 9001094306 1 of 35 The reproduction, transmission or use of this document or its contests is not permitted without express written authority. Offenders will be liable for damages. All rights created by patent grant or registration of a utility model or design are reserved. Copyright reserved.

1 FAULT CODES AND APPLIANCE MESSAGES ....................... 3 1.1 Fault finding chart and overview of all fault codes (in order and

depending on the appliance) ......................................................................... 3 A0103................................................................................................................ 3 E010A ............................................................................................................... 3 E010B ............................................................................................................... 3 E010C ............................................................................................................... 3 E0100 or E010D ............................................................................................... 3 C0110 or E0110 ................................................................................................ 4 E0111................................................................................................................ 4 E0113................................................................................................................ 4 C0502 or E0502 ................................................................................................ 4 E0504................................................................................................................ 4 C0510 or E0510 ................................................................................................ 5 E0511................................................................................................................ 5 B0512................................................................................................................ 6 B0513................................................................................................................ 6 B0514................................................................................................................ 6 D0532 or E0532 ................................................................................................ 6 C0533 or D0533 or E0533 ................................................................................ 8 E0534................................................................................................................ 8 E0535................................................................................................................ 8 E0536................................................................................................................ 8 E0537................................................................................................................ 9 E0538................................................................................................................ 9 E0539................................................................................................................ 9 F1001 ................................................................................................................ 9 F1002 .............................................................................................................. 10 F1003 or time until appliance switches off approx. 3 seconds ....................... 11 F1004 or time until appliance switches off approx. 2 seconds ....................... 12 F1006 .............................................................................................................. 12 F1007 or time until appliance switches off approx. 24 seconds ..................... 12 F1008 .............................................................................................................. 12 E1009.............................................................................................................. 13 E100A ............................................................................................................. 13 E100B ............................................................................................................. 13 E100C ............................................................................................................. 13 F100D ............................................................................................................. 13

E100E ............................................................................................................. 14 E1201 .............................................................................................................. 14 E1202 .............................................................................................................. 14 E1203 .............................................................................................................. 14 E1204 .............................................................................................................. 14 E1205 .............................................................................................................. 14 C1210 or E1210 .............................................................................................. 15 E1301 .............................................................................................................. 15 E1302 .............................................................................................................. 15 E5000 .............................................................................................................. 15 E5002 .............................................................................................................. 15 A5004 or E5004 .............................................................................................. 16 E5005 .............................................................................................................. 16 E5006 .............................................................................................................. 16 C5010 or E5010 .............................................................................................. 16 C5011 or E5011 .............................................................................................. 16 D5111.............................................................................................................. 17 E5111 .............................................................................................................. 17 D5112.............................................................................................................. 17 E5112 .............................................................................................................. 17 E5113 .............................................................................................................. 18 E5114 .............................................................................................................. 18 E5115 .............................................................................................................. 19 E5116 .............................................................................................................. 20 D5117.............................................................................................................. 21 D5118.............................................................................................................. 21 E5121 Message text in the appliance display: “Tank empty” appears ........... 21 E5122 .............................................................................................................. 24 E5123 .............................................................................................................. 25 E5124 .............................................................................................................. 26 E5133 .............................................................................................................. 27 E5135 .............................................................................................................. 27 F5211 .............................................................................................................. 27 E6000 .............................................................................................................. 28 E6100 .............................................................................................................. 28 E6200 .............................................................................................................. 29 E6300 .............................................................................................................. 29 E6400 .............................................................................................................. 29 E6501 .............................................................................................................. 30



Sheet no.


C7010 or E7010 .............................................................................................. 30 E7101.............................................................................................................. 30 E8010.............................................................................................................. 30 E8020.............................................................................................................. 30 E8030.............................................................................................................. 31 E8401.............................................................................................................. 31 E8402.............................................................................................................. 31 F8403 .............................................................................................................. 31 E8601.............................................................................................................. 31 E8602.............................................................................................................. 32

E8603 .............................................................................................................. 32 E8604 .............................................................................................................. 32 ECC10............................................................................................................. 32 The oven illumination is blinking (blinking sequence 1 second) .................... 33 The oven illumination is blinking (blinking sequence 2 seconds) .................. 33 The oven illumination is blinking (blinking sequence approx. 1.5 seconds) .. 33 The oven illumination is permanent on ........................................................... 33 Display stays dark after flashing of the MMB. Appliance without function. .... 33 Display shows “Main Menu” or “EMS Mode Activated” .................................. 34 Problems with the touch buttons when operating the appliance .................... 35



Sheet no.


1 FAULT CODES AND APPLIANCE MESSAGES

1.1 Fault finding chart and overview of all fault codes (in order and depending on the appliance) Faults Exxxx can be acknowledged and thus deleted by pressing the On/Off button on the appliance. Always start the customer service programme and read the error counter, where applicable, before carrying out any repairs. Document the fault code in the repair report. During error search observe the numbered order at “Cause of the fault”. Fault code Fault description Cause of the fault Inspection/troubleshooting/comments

A0103 Incorrect module combination

1. Incorrect variant code (VC) Check/set the VC in the customer service test programme 2. Incorrect set of characteristics

in the Control Module (CPM) Check/program the Control Module (CPM) set of characteristics

3. Incorrect module combination (Operating Module Control Module (CPM)) Investigate both modules if necessary transpose

E010A Plausibility check Control Module (CPM)

1. Incorrect set of characteristics in the Control Module (CPM) Check/program the Control Module (CPM) set of characteristics

2. Software failure of the Steam Module (StM) Check Steam Module (StM) software resp. flash the steam module (StM) with up-to-date software

3. Error in the Operating Module Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme

E010B No parameters No parameters Check/program the Control Module (CPM) set of characteristics

E010C Permanent interruption Mains voltage interrupted, most frequent cause is

component failure on the Control Module (CPM) Replace the Control Module (CPM) 50 Hz signal

E0100 or E010D No 50 Hz signal Internal error in Control Module (CPM) Replace the Control Module (CPM)



Sheet no.


Fault code Fault description Cause of the fault Inspection/troubleshooting/comments

C0110 or E0110

General and/or unknown communication error Control Module (CPM)

1. Temporary communication error in DBus 2 Carry out a mains reset 2. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection and line 3. Cable break DBus 2 – replace the line 4. Error in the Control Module (CPM) Replace the Control Module (CPM)


E0111 Communication error Control Module (CPM)



E0113 Communication error buffer overflow Control Module (CPM)


C0502 or E0502 Data storage error

1. Internal error in the Operating Module Carry out a mains reset


E0504 RTC communication error Faulty RTC module Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme



Sheet no.



C0510 or E0510

Mult Media Board (MMB) communication error

1. General DBus 2 error Carry out a mains reset 2. During flashing of electronic modules there is no

communication with the MMB possible. Error is stored in the error memory after flashing. No error of the appliance! Delete error memory after flashing!

3. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection

4. Cable break Check the DBus 2 line

5. Leak rate affects DBus 2 signal Leak rate measurement on all welded joints in the oven cavity (only affects appliances with microwave)

6. Oven carriage/door cannot be fully closed Moisture in the appliance, check for leaks, soft-close system jams (only affects appliances with oven carriage)

7. Magnetron/antenna/hotspot (spark discharge) Max. output with/without/small load, magnetron, antenna, check/replace slider (only affects appliances with microwave)

8. Inverter earthing failed - poor screw connection (contact corroded/loose)

Inverter module housing earth → check/replace the screw/retainer


10. Error in the Control Module (CPM) Replace the Control Module (CPM)

E0511 Communication error User Interface (UI)

1. General DBus 2 error Carry out a mains reset 2. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection 3. Cable break Check the DBus 2 line

4. Leak rate affects DBus 2 signal Leak rate measurement on all welded joints in the oven cavity (only affects appliances with microwave)

5. Oven carriage/door cannot be fully closed Moisture in the appliance, check for leaks, soft-close system jams (only affects appliances with oven carriage)

6. Magnetron/antenna/hotspot (spark discharge) Max. output with/without/small load, magnetron, antenna, check/replace slider (only affects appliances with microwave)

7. Inverter earthing failed - poor screw connection (contact corroded/loose)

Inverter module housing earth → check/replace the screw/retainer


9. Error in the Control Module (CPM) Replace the Control Module (CPM)



Sheet no.



B0512 User Interface (UI) Error Internal Error in the Display Module (MMB)

Error is only displayed resp. incremented in the customer service test programme at Error Counter MMB. An automatic MultiMediaBoard (MMB) reset is triggered. No action of the customer service technician is necessary.

B0513 User Interface (UI) Error in the memory Internal Error in the Display Module (MMB)


B0514 User Interface (UI) DBus Receive-Error Internal Error in the Display Module (MMB)


D0532 or E0532 Button continuously actuated

1. Error in the Operating Module Carry out a mains reset

2. Moisture on the Operating Module due to condensation

Error D0532 or E0532 is displayed repeatedly 1. At appliances with halogen lamp, if the lamp cover

is fixed with only one screw: • Replace the lamp cover and fix it with two screws

(locking cap pos. 0941: 00632791, screw pos. 0198: 00632802)

2. If the Operating Module is covered with a transparent foil: • Remove the foil and replace it with the new

Operating Module cover (cover pos. 0171: 11003706) 3. At all appliances:

• Flash the Operating Module (IaB) and the Display Module (MMB) with actual software

• Carry out Touch Calibration in the customer service test programme

4. If the problem still exists / appears again: • Replace the Operating Module • Flash the Operating Module (IaB) and the Display

Module (MMB) with actual software • Carry out Touch Calibration in the

customer service test programme …continued on next page



Sheet no.



3. Mechanical wear of hard key, button sticks

Problems when operating with mechanical buttons 1. Loosen the button and clean it 2. If the problem still exists:

• Replace the Operating Module • Flash the Operating Module (IaB) and the

Display Module (MMB) with actual software • Carry out Touch Calibration in the

customer service test programme

4. Mechanical wear of soft key or Faulty touch sensor or bad contact of the sensor cable

Problems when operating with touch buttons 1. Carry out Touch Calibration in the

customer service test programme 2. If the problem still exists:



3. If the problem still exists: • Replace the Operating Module • Flash the Operating Module (IaB) and the





Sheet no.



C0533 or D0533 or E0533

Button permanently pressed Main switch

1. Error in the Operating Module Carry out a mains reset

2. Mechanical wear of hard key, button sticks

1. Loosen the button and clean it 2. If the problem still exists:

• Replace the Operating Module • Flash the Operating Module (IaB) and the



4. Mechanical wear of soft key or Faulty touch sensor or bad contact of the sensor cable

Problems when operating with touch buttons 1. Carry out Touch Calibration in the

customer service test programme 2. If the problem still exists:



3. If the problem still exists: • Replace the Operating Module • Flash the Operating Module (IaB) and the



E0534 Error in touch calibration when starting the test software Incorrect Operating Module (IaB) software installed Flash compatible Operating Module (IaB) software

E0535 Error in touch calibration during power source calibration

1. Control panel touched during basic calibration Repeat Touch Calibration in the customer service programme and follow the instructions

2. Faulty touch sensors Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme

E0536 Error in touch calibration when measuring the basic level Control panel touched during basic calibration Repeat Touch Calibration in the customer service test

programme and follow the instructions



Sheet no.



E0537 Error in touch calibration when measuring the touch level

1. Sensor not pressed correctly Press the centre of the sensor with 8 mm stamp 2. Incorrect sensor pressed Press the correct sensor 3. Electronics module not correctly fitted

in the switch panel Refit the switch panel and check that it is in the correct position

4. Faulty touch sensor Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme

E0538 Error in touch calibration when scaling and saving the threshold values

1. One or more sensors not pressed correctly Press the centre of the sensor with 8 mm stamp 2. Incorrect pressing order Follow the order for pressing the sensors 3. Electronics module not correctly fitted

in the switch panel Refit the switch panel and check that it is in the correct position

4. Faulty touch sensor Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme

E0539 Error in touch calibration in the button test which follows

1. Sensor calibration is not carried out with 8 mm standard stamp Press sensors when calibrating with 8 mm standard stamp

2. Button test carried out with 8 mm standard stamp Carry out the Button Test using a finger touch

3. Not all controls are pressed In the Button Test , press all touch buttons and hard keys and turn the rotary decoder

F1001

Temperature monitoring of inverter has responded (PD1) old E136 / U65 Inverter (IGBT) temperature is very high

1. Inverter overheat temporary power limitation to 450 W (inverter temperature sensor T > 65 °C)

Customer service test programme: Read "Inverter Overheat"

2. Cooling of appliance inadequate Fit the appliance according to the installation/assembly instructions

3. Magnetron fan does not run Replace the magnetron fan 4. Room temperature > 30 °C Customer advice, reduce room temperature 5. Cooling fan does not run Replace the cooling fan 6. "Professional – service life" Increase the cooling phases between uses 7. Inverter error Check/replace the inverter 8. Error in the Control Module (CPM) Check/replace the Control Module (CPM)



Sheet no.



F1002

Temperature monitoring of inverter has responded (PD2) old E137 / H90 Inverter (IGBT) temperature is too high

Inverter overheat (inverter temperature sensor T > 75 °C) Customer service test programme: Read "Inverter Overheat"


2. Magnetron fan does not run Replace the magnetron fan 3. Room temperature > 30 °C Customer advice, reduce room temperature 4. Cooling fan does not run Replace the cooling fan 5. "Professional – service life" Increase the cooling phases between uses 6. Inverter error Check/replace the inverter 7. Error in the Control Module (CPM) Check/replace the Control Module (CPM)



Sheet no.



F1003 or time until appliance switches off approx. 3 seconds

Inverter error H95 old E138 No power supply to inverter or no control signal on inverter

1. Check the error message Customer service test programme: Start the "Microwave Test"

2. Fuse F18 (8A) has blown

a. Inverter error Check whether the IGBT inverter is working and replace if necessary

b. Magnetron fan does not run Check/replace the magnetron fan c. Magnetron error Check/replace the magnetron d. Cooling fan does not run Check/replace the cooling fan

3. Fuse F18 (8A) has not blown Use customer service spare part no. 340730 to measure the test probes!

a) no power supply to the inverter • Customer service test programme: Start the "Microwave Test",

• Error in the Control Module (CPM) Check the voltage on the inverter (between Control Module X37 door switch F4 contact 4), 220-240 VAC = OK

• Inverter connection CN701, check connecting cables • Error in the door switches F4, F5 • Error in wiring of the microwave current path

b) no control signal on the inverter Use customer service spare part no. 340730 to measure the test probes!

• Error in the Control Module (CPM) • Customer service test programme: Start the "Microwave Test",

• Control line on the inverter is loose/defective • Check the voltages on the control line to the inverter • Inverter error • on the X15 Control Module, for OK status …

in [VDC] Microwave output Microwave mode

X15 Control Module Off Start Operation

Contacts 3 – 2 1000 W/900 W 0 1.8 3.1 600 W 0 1.8 2.2 360 W/180 W/90 W 0 1.8 1.5 Contacts 1 – 2 all 5.0 0.15 2.6

• Inverter connection CN702, contacts 1 – 2, check control lines



Sheet no.




Inverter error H96-1 old E139


2. Inverter error Check/replace the inverter 3. Magnetron error Check/replace the magnetron 4. Magnetron fan does not run Replace the magnetron fan 5. Cooling fan does not run Replace the cooling fan

F1006 Inverter error H97 old E141




Inverter error H98 old E142 Magnetron does not oscillate


2. Magnetron error Check/replace the magnetron 3. Inverter error Check/replace the inverter 4. Magnetron fan does not run Replace the magnetron fan 5. Cooling fan does not run Replace the cooling fan

F1008 Inverter error H99 old E143





Sheet no.



E1009

Microwave NTC (Temperature sensor magnetron) Short circuit


2. Faulty temperature sensor Check/replace the temperature sensor of the magnetron

3. Error in the Control Module Check/replace the Control Module (CPM)

E100A

Microwave NTC (Temperature sensor magnetron) Discontinuity


2. Faulty temperature sensor Check/replace the temperature sensor of the magnetron

3. Error in the Control Module (CPM) Check/replace the Control Module (CPM)

E100B Thermistor discontinuity ER1 Oven thermistor is not detected → error in the Control Module (CPM) Replace the Control Module (CPM)

E100C Thermistor discontinuity ER4 Oven thermistor short circuit detected → error in the Control Module (CPM) Replace the Control Module (CPM)

F100D

Microwave NTC (Temperature sensor magnetron) Test with fixed resistance inaccurate


2. Temperature sensor incorrectly fitted Check if the temperature sensor is fitted correctly and correct it if necessary

3. Faulty temperature sensor Check/replace the temperature sensor 4. Appliance heat output too low

(food contains too much moisture, low target temperature, type of heating used:

1. Function test with standard type of heating and settings e.g. 4D hot air 160 °C

2. Customer advice "bottom heating", …) 5. Error in the Control Module (CPM) Replace the Control Module (CPM)



Sheet no.



E100E

Microwave NTC (Temperature sensor magnetron) Temperature too high


2. Inverter error Check/replace the inverter 3. Error in the Control Module (CPM) Check/replace the Control Module (CPM) 4. Faulty temperature sensor Check/replace the temperature sensor 5. Magnetron error Check/replace the magnetron 6. Magnetron fan does not run Replace the magnetron fan 7. Cooling fan does not run Replace the cooling fan


9. Room temperature > 30 °C Customer advice, reduce room temperature

E1201 ROM or Flash Check Error in the baking sensor module (LaM)

Baking sensor electronics module (LaM) software is defective

1. Flash the baking sensor electronics module with up-to-date software

2. Replace the baking sensor electronics module (LaM)

E1202 Data storage error in the baking sensor module (LaM)

Baking sensor electronics data storage contains implausible values

1. Flash the baking sensor electronics module with up-to-date software

2. Replace the baking sensor electronics module (LaM)

E1203 Hardware fault in the baking sensor module (LaM)

There is a fault in the baking sensor electronics module, possibly moisture due to condensation on the electronics module

1. Check if the plug of the baking sensor is connected right 2. Flash the baking sensor electronics module

with up-to-date software 3. Start the lambda sensor test in the customer service test

programme If test successful: No change of the electronics module If test not successful: Replace the baking sensor electronics module (LaM)

E1204 Software error in the baking sensor module (LaM)

There is a software error in the baking sensor electronics module

Flash the baking sensor electronics module with up-to-date software

E1205 DBus – connection error in the baking sensor module (LaM)

No DBus communication between LaM master controller and LaM slave controller

1. Check the cabling for contact problems 2. Flash the baking sensor electronics module

with up-to-date software



Sheet no.



C1210 or E1210

General and/or unknown communication error (LaM)

DBus communication to baking sensor electronics module (LaM) is not possible

1. Check the cabling for contact problems 2. Flash the baking sensor electronics module

with up-to-date software 3. Replace the baking sensor electronics module (LaM)

E1301 Magnetron thermistor discontinuity H 32 Faulty Control Module (CPM) Thermistor is no longer used,

replace the Control Module (CPM)

E1302 Magnetron thermistor short circuit H32 Faulty Control Module (CPM) Thermistor is no longer used,

replace the Control Module (CPM)

E5000 General error in the steam electronics module (StM) No explicit error cause, possible humidity in the appliance

1. Visual inspection of all steam components for visible damage or signs of moisture (condensation, limescale)

2. If there are significant traces of water • Clarify the cause of the water leak • Check the cooling fan motor, this also sucks the steam

out of the housing. No traces of water can be seen from the cooling fan.

3. If the cause of the traces of water is not obvious, 1. Replace the entire steam system,

including all hoses and seals 2. Peform a descale counter reset

in the customer service menu. 3. Carry out a performance test:

Starting a heating mode with steam, test duration at least 5 minutes

4. No visible damage to components and lines • Read error counter in customer service

5. Carry out a Component Test in the customer service test programme

6. Replace the steam electronics module (StM)

E5002 ROM or Flash Check Error in the steam electronics module (StM)

There is likely to be a hardware fault 1. Check the appliance for visible damage to components and

lines, and for water leaks 2. Replace the steam electronics module (StM)



Sheet no.



A5004 or E5004 Incorrect variant code Incorrect or no variant code (VC) Check the current variant code in the customer service test

program resp. set the variant code using the appliance VIB

E5005 Steam electronics module (StM) plausibility check

1. Incorrect set of characteristics in the steam electronics module (StM)

Check/program the steam electronics module (StM) set of characteristics

2. Software failure of the steam electronics module (StM)

Check steam electronics module (StM) software resp. flash the steam electronic module (StM) with up-to-date software


E5006 No parameters Steam electronics module (StM)

Hardware fault since the parameters are no longer available



out of the housing. No traces of water can be seen from the cooling fan.

3. If the cause of the traces of water is not obvious • Replace the entire steam system

including all hoses and seals 4. Replace the steam electronics module (StM)

C5010 or E5010

General communication error Steam electronics module (StM)

1. Temporary communication error in DBus 2 Carry out a mains reset 2. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection and line 3. Cable break DBus 2 – replace the line 4. Error in steam electronics module (StM) Replace the steam electronics module (StM)


C5011 or E5011

Communication error - buffer overflow Steam electronics module (StM)

1. Temporary communication error in DBus 2 Carry out a mains reset 2. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection and line 3. Cable break DBus 2 – replace the line 4. Error in steam electronics module (StM) Replace the steam electronics module (StM)



Sheet no.



D5111 Counter for changed polarity Changing polarity was detected No action of the customer service technician is necessary Internal counter for analysis in the factory.

E5111 Polarity check: Value invalid

1. Possibly a cable brake in the appliance or the protection conductor is missing.

Check the connections between evaporator and steam electronic module (StM) resp. check the earthing conductor connection at the control modul (CPM), if necessary correct or transpose the connections

2. The electrical installation needs actual software for the steam electronic module (StM)

For operation in countries with IT- or TT network configuration (e. g. Norway) for the steam electronic module (StM) software version > 0024 is needed. 1. Flash the steam electronics module (StM)

with up-to-date software 2. Delete the error counter in the customer service menu 3. Carry out a performance test:

Starting a heating mode with steam, test duration at least 5 minutes.

D5112 Counter for changed polarity Changing polarity was detected No action of the customer service technician is necessary Internal counter for analysis in the factory.

E5112 Polarity check during self-test: Value invalid

1. Possibly a cable brake in the appliance or the protection conductor is missing

Check the connections between evaporator and the steam electronics module (StM) resp. check the earthing conductor connection of the Control Module (CPM) and of the evaporator, if necessary correct or transpose the connections

2. The electrical installation needs actual software for the steam electronic module (StM)

For operation in countries with IT- or TT network configuration (e. g. Norway) for the steam electronic module (StM) software version > 0024 is needed. 1. Flash the steam electronics module (StM)

with up-to-date software 2. Delete the error counter in the customer service menu 3. Carry out a performance test:

Starting a heating mode with steam, test duration at least 5 minutes



Sheet no.



E5113 until FD9501: Update the software of the steam electronics module (StM)

E-Fast (temperature sensor): Value too low

1. Possibly a cable brake in the appliance or the protection conductor is missing


2. Faulty steam electronics module (StM)

No traces of water or damage are visible in the appliance 1. Replace the steam electronics module (StM) 2. Flash the steam electronics module with up-to-date software 3. Carry out a performance test:

Start a heating mode with steam, duration at least 5 minutes

3. Faulty evaporator

No traces of water or damage are visible in the appliance 1. Replace the evaporator 2. Flash the steam electronics module with up-to-date software 3. Check the descale counter in the customer service menu:

Only if value is <40%: Peform a descale counter reset 4. Carry out a performance test:


E5114 E-Fast (temperature sensor) during self-test: Value too low

1. Possibly sensor cable is broken or the protection conductor is missing



No traces of water or damage are visible in the appliance 1. Replace the evaporator 2. Flash the steam electronics module (StM) with up-to-date

software 3. Check the descale counter in the customer service menu:




No traces of water or damage are visible in the appliance and the evaporator has been already exchanged 1. Replace the steam electronics module (StM) 2. Flash the steam electronics module with up-to-date software 3. Carry out a performance test:




Sheet no.



E5115 E-Fast (temperature sensor) in customer service mode: Value too high

Value transgression during the production test or in the customer service test programme

Single value transgression: No action of the customer service technician is necessary, all heaters in the appliance are switched off immediately to protect the evaporator heating element in the production test resp. in the customer service test programme Repeated value transgression: 1. Replace evaporator and steam electronics module (StM) 2. Flash the steam electronics module with up-to-date software 3. Carry out a performance test:




Sheet no.



E5116 E-Fast (temperature sensor) during self-test: Value too high

1. Possibly a cable brake in the appliance or the protection conductor is missing in the appliance

Check the connections between evaporator and the steam electronics module (StM) resp. check the earthing conductor connection in the appliance, if necessary correct or transpose the connections

2. Water or emission of vapor



out of the housing. No traces of water can be seen from the cooling fan

3. Replace any electronics module which shows traces of water or limescale

4. If the cause of the traces of water is not obvious • Replace the entire steam system

incl. all hoses and seals

3. Heat accumulation caused by large amounts of scale in the evaporator

No error is shown on the steam system 1. Check the water hardness adjustment and correct where

applicable 2. Run the descaling programme


If neither traces of water nor damage are visible, moreover heavy calcification can be excluded 1. Replace the evaporator 2. Flash the steam electronics module (StM) with up-to-date

software 3. Check the descale counter in the customer service menu:




No traces of water or damage are visible in the appliance and the evaporator has been already exchanged 1. Replace the steam electronics module (StM) 2. Flash the steam electronics module (StM) with up-to-date

software 3. Carry out a performance test:




Sheet no.



D5117 Counter E-Fast selftest high Selftest was executed No action of the customer service technician is necessary Internal counter for analysis in the factory.

D5118 Counter E-Fast selftest low Selftest was executed No action of the customer service technician is necessary Internal counter for analysis in the factory.

E5121 Message text in the appliance display: “Tank empty” appears

evaporator is not full, no water inside the cooking chamber

1. Pump and hose system cannot feed enough water into the evaporator

1. Customer service test programme: Carry out the "Component Test" to test whether the pumps and the hose system are working correctly. Check the flow direction for pump 1 (K63 filling) and pump 2 (K64 draining) with water inside the tank.

2. Check whether there are air bubbles in the suction hose 3. If there are bubbles, check the tank and all the seals on the

water supply. Replace all leaking parts and all old seals. 4. If a lot of air is sucked from the filled watertank:

Replace watertank 5. Customer service test programme:

Carry out the "Component Test"

2. Pump 1 (filling) does not pump

1. Customer service test programme: Carry out the "Component Test" to test whether pump 1 (filling) is working correctly

2. Pump 1 (filling) not working → Measure the voltage at pump 1

3. Voltage (140 VAC ± 30 VAC) present at pump 1 → Replace the pump unit Voltage (230 VAC ± 15 VAC) present at pump 1 → Replace the pump unit and the steam electronics module

4. No voltage present at pump 1 → Check the lines from the pumps to the Steam Module

5. No damage to any lines → Replace the steam electronics module (StM)

6. Flash the steam electronics module with up-to-date software

3. Pump 1 (filling) does not fill the vaporator completely

At new appliance: Check the right connections of the pumps and the hose system, see repair instructions Because of the malfunction of pump 1 (filling) no water can be fed into the evaporator in spite of the water tank is filled

…continued on next page.



Sheet no.


Fault code Fault description Cause of the fault Inspection/troubleshooting/comments 1. Customer service test programme:

Carry out the "Component Test" to test whether the pumps and the hose system are working correctly. Check the flow direction for pump 1 (K63 filling) and pump 2 (K64 draining) with water inside the tank. a. Pump direction of both pumps is transposed

→ Interchange the hoses on the pump unit b. Only filling of the evaporator is possible (no draining is

possible) → Replace the pump unit c. Only draining of the evaporator is possible (no filling is

possible) → Replace the pump unit 2. Customer service test programme:

Carry out the "Component Test" once again

4. Evaporator is very calcified, which means that the fill level can no longer be measured

1. Check the hose and pump system for faults 2. Check the water hardness adjustment and correct where

applicable 3. Use the cleaning function “descaling”

5. Dirt or corrosion on the water tank fill level sensor of the evaporator

1. Replace the evaporator and the sensor cable 2. Check the descale counter in the customer service menu:



6. Cable of the fill level sensor at the evaporator is broken or the protection conductor is missing

1. Check the connections between evaporator and the steam electronics module (StM) resp. check the earthing conductor connection of the Control Module (CPM) and of the evaporator, if necessary correct or transpose the connections

2. Carry out a performance test: Start a heating mode with steam, duration at least 5 minutes


Pump and hose system are working correctly, no dirt or corrosion on the fill level sensor identifiable 1. Replace the steam electronics module (StM) 2. Flash the steam electronics module with up-to-date software 3. Carry out a performance test:





Sheet no.



evaporator is not full, water inside the cooking chamber

1. Fill level sensor of the evaporator is not connected correct to the steam electronics module (StM)

1. Check if connector X76 at the steam electronics module (StM) is plugged correct:

2. Carry out a performance test:


2. Dirt or corrosion on the water tank fill level sensor of the evaporator or the protection conductor is missing

1. Check the connections between evaporator and the steam electronics module (StM) resp. check the earthing conductor connection of the Control Module (CPM) and of the evaporator, if necessary correct or transpose the connections

3. Carry out a performance test: Start a heating mode with steam, duration at least 5 minutes

3. Distilled, demineralised or osmosis water used Use tap water



Sheet no.



E5122

evaporator is not empty, no water inside the cooking chamber

1. Pump 2 (draining) does not pump

1. Customer service test programme: Carry out the "Component Test" to test whether pump 2 (draining) is working correctly

2. Pump 2 (draining) not working → Measure the voltage at pump 2


4. No voltage present at pump 2 → Check the lines from the pumps to the steam electronics module (StM)



2. Pump 2 (draining) pumps, but error still occasionally occurs

Pump 2 (draining) is very scaled-up or does not manage the water volume 1. Check the water hardness adjustment and correct where

applicable 2. Use the cleaning function “descaling”

3. Pump 2 (draining) does not manage the water volume 1. Replace the pump unit 2. Customer service test programme:

Carry out the "Component Test"

evaporator is not empty, water inside the cooking chamber

Pump 2 (draining) does not drain

Because of the malfunction of pump 2 (draining) the evaporator can be overfilled and water arrives the cooking chamber 1. Customer service test programme:

Carry out the "Component Test" to test whether the pumps and the hose system are working correctly Check the flow direction for pump 1 (K63 filling) and pump 2 (K64 draining) with water inside the tank → Replace the pump unit

2. Customer service test programme: Carry out the "Component Test" once again



Sheet no.



E5123 Evaporator gets not full (during self-test)

1. Pump and hose system cannot feed enough water, into the evaporator

1. Customer service test programme: Carry out the"Component Test" to test whether the pumps and the hose system are working correctly. Check the flow direction for pump 1 (K63 filling) and pump 2 (K64 draining) with water inside the tank.

2. Check the tank and all the seals on the water supply. Replace all leaking parts and all old seals.

3. If a lot of air is sucked from the filled watertank: Replace watertank

4. Customer service test programme: Carry out the "Component Test"

2. Pump 1 (filling) does not pump

1. Customer service test programme: Carry out the "Component Test" to test whether pump 1 (filling) is working correctly

2. Pump 1 (filling) not working → Measure the voltage at pump 1


4. No voltage present at pump 1 → Check the lines from the pumps to the Steam Module.



3. Pump 1 (filling) does not fill the evaporator completely

At new appliance: Check the right connections of the pumps and the hose system, see repair instructions

Because of the malfunction of pump 1 (filling) no water can be fed into the evaporator in spite of the water tank is filled

1. Customer service test programme: Carry out the "Component Test" to test whether the pumps and the hose system are working correctly. Check the flow direction for pump 1 (K63 filling) and pump 2 (K64 draining) with water inside the tank.




Sheet no.


Fault code Fault description Cause of the fault Inspection/troubleshooting/comments a. Pump direction of both pumps is transposed

→ Interchange the hoses on the pump unit b. Only filling of the evaporator is possible (no draining is

possible) → Replace the pump unit c. Only draining of the evaporator is possible (no filling is

possible) → Replace the pump unit 2. Customer service test programme:

Carry out the "Component Test" once again

E5124 Evaporator is not empty (during self-test)

1. Pump 2 (draining) does not pump

1. Customer service test programme: Carry out the "Component Test" and thus check whether pump 2 (draining) is working correctly

2. Pump 2 (draining) not working → measure the voltage at pump 2


4. No voltage present at pump 2 → check the lines from the pumps to the Steam Module

5. No damage to any lines → replace the steam electronics module (StM)


2. Pump 2 (draining) pumps, but error still occurs during the self-test

Pump 2 (draining) is either very scaled-up or does not manage the water volume 1. Replace the pump unit 2. Check the water hardness adjustment and correct where

applicable 3. Customer service test programme:

Carry out the "Component Test" 4. Use the cleaning function “descaling”



Sheet no.



E5133 Water tank fill level sensor Water tank sensor not working correctly

1. Check the line from the steam electronics module (StM) to the water tank sensor

2. No contact problems can be detected → Replace the water tank sensor Note that this must be calibrated when it is fitted, with the housing closed, cover closed and when the tank is empty. To do this, the appliance is not connected to the power supply unless these conditions have been met. If the appliance is switched on with the On/Off button for the first time after replacing the water tank sensor, the calibration of the sensor is carried out automatically.

3. Customer service test programme: Carry out the "Tank Test" and check whether all fill levels can be detected correctly

E5135 E-Fast (temperature sensor) during self-test: Temperature not reached

1. Pump 2 (draining) does not manage the water volume or is broken

1. Replace the pump unit 2. Customer service test programme:

Carry out the "Component Test" 3. Start a heating mode with steam, duration at least 5 minutes 4. If still an eror Exxxx is displayed:

• Replace the evaporator • Check the descale counter in the customer service

menu: Only if value is <40%: Peform a descale counter reset

• Carry out a function test again, start a heating mode with steam, duration at least 5 minutes

F5211 Pyrolysis can not be started

Water tank sensor not working correctly or Faulty operation: Watertank not removed when hint is displayed, only cover opened and closed

If pyrolysis can not be started even the water tank is removed: 1. Replace the water tank sensor

Note that this must be calibrated when it is fitted, with the housing closed, cover closed and when the tank is empty. To do this, the appliance is not connected to the power supply unless these conditions have been met. If the appliance is switched on with the On/Off button for the first time after replacing the water tank sensor, the calibration of the sensor is carried out automatically.

2. Customer service test programme: Carry out the "Tank Test" and check whether all fill levels can be detected correctly



Sheet no.



E6000 General and/or unknown fault on BLDC magnetron fan

1. Motor blocked Check whether the motor can turn freely and does not rub anywhere

2. Contact problem on the line Check whether the line is plugged in and undamaged → replace the motor if necessary

3. Component damage on the motor Replace the magnetron fan

4. Faulty Control Module (CPM) 1. Replace the Control Module (CPM) 2. Flash the Control Module (CPM) with up-to-date software

E6100

General and/or unknown fault on BLDC cooling fan (Faulty Control Module CPM unlikely!)

1. Motor blocked

1. Check functionality of the cooling fan with the component-test in the customer service menu

2. Check whether the cooling fan is turning free / not blocked 3. Check if any noise is hearable

2. Cooling fan is not fixed well Fix the cooling fan well in the catch mechanism 3. Fan wheel mounted aslope or unbalanced Replace the cooling fan

4. Component damage on the motor

1. Check functionality of the cooling fan with the component-test in the customer service menu

2. Check the cabeling 3. Replace the cooling fan 4. Check functionality of the cooling fan again

5. Faulty Control Module (CPM) Only if all above mentioned errors are excluded: 1. Replace the Control Module (CPM) 2. Flash the Control Module (CPM) with up-to-date software



Sheet no.



E6200

General and/or unknown fault on BLDC convection fan (Faulty Control Module CPM unlikely!)

1. Motor blocked

1. Check functionality of the convection fan with the component-test in the customer service menu

2. Check whether the convection fan is turning free / not blocked

3. Check if any noise is hearable 4. Remove the air guide plate and test functionality again 5. Visual inspection of motor shaft and fan wheel

2. Fan wheel mounted aslope or unbalanced Replace the convection fan 3. Convection fan is not fixed well at the back wall Fix the convection fan well and screw tightly

4. Component damage on the motor

1. Check functionality of the convection fan with the component-test in the customer service menu (clockwise / anticlockwise rotation)

2. Check the cabeling 3. Replace the convection fan 4. Check functionality of the convection fan again

5. Faulty Control Module (CPM) Only if all above mentioned errors are excluded: 1. Replace the Control Module (CPM) 2. Flash the Control Module (CPM) with up-to-date software

E6300 General and/or unknown fault on BLDC control panel motor

1. Motor blocked Check whether the panel can turn freely and does not rub anywhere


3. Component damage on the motor Replace the control panel motor

4. Faulty steam electronics module (StM) 1. Replace the Steam Module (StM) 2. Flash the Steam Module (StM) with up-to-date software

E6400 Venting flap motor fault

1. Motor blocked Check whether the motor/mechanics can turn freely and are not blocked anywhere


3. Component damage on the motor Replace the venting flap motor




Sheet no.



E6501 Panels/door motor error

1. Motor blocked Check whether the motor/mechanics can turn freely and are not blocked anywhere


3. Component damage on the motor Replace the locking motor


C7010 or E7010

General communication error Home Connect module

1. Temporary communication error in DBus 2 Carry out a mains reset 2. Poor plug connection (contact corroded/loose) Check the DBus 2 plug connection and line to the CoM module 3. Cable break DBus 2 – replace the line 4. Faulty Home Connect module (CoM) Replace the Home Connect module (CoM)

E7101 Home Connect data is missing Home Connect data was not programmed, e. g. after softwareupdate of the Display Module (MMB) Execute Home Connect encoding using iService

E8010 Locking error

1. Locking latch blocked Check whether the lock bolt and lock mounting are blocked 2. Poor plug connection (contact corroded/loose) Locking motor: Check the plug connection and line 3. Motor winding discontinuity Replace the locking motor 4. Error in wiring Check/correct the wiring according to the wiring diagram 5. Incorrect position of microswitch Correct the position of the microswitch in the retaining frame 6. Microswitch does not switch Replace the microswitch

E8020 Unlocking error

1. Locking latch blocked Check whether the lock bolt and lock mounting are blocked 2. Poor plug connection (contact corroded/loose) Locking motor: Check the plug connection and line 3. Motor winding discontinuity Replace the locking motor 4. Error in wiring Check/correct the wiring according to the wiring diagram 5. Incorrect position of microswitch Correct the position of the microswitch in the retaining frame 6. Microswitch does not switch Replace the microswitch 7. Relay K26 does not switch Replace the Control Module (CPM)



Sheet no.



E8030 Temperature too high in the unlocked appliance

1. Door is not unlocked during pyrolysis operation Check the locking system 2. Error in PT500 (NTC) Replace PT500 3. Error in the Control Module (CPM) Replace the Control Module (CPM) 4. Faulty temperature limiter R 14/adjusted differently Replace the temperature limiter 5. Usage problems (grilling with accessories, top heat) Customer advice (wire rack height 5 and pan height 1)

E8401 Oven temperature sensor discontinuity

1. Poor plug connection (contact corroded/loose) PT500: Check the plug connection and line 2. Cable break Replace the PT500 line 3. Error in PT500 (NTC) Replace PT500 4. Error in the Control Module (CPM) Replace the Control Module (CPM)

E8402 Oven temperature sensor short circuit

1. Poor plug connection (contact corroded/loose) PT500: Check the plug connection and line 2. Cable break Replace the PT500 line 3. PT500 (NTC) is faulty Replace PT500 4. Error in the Control Module (CPM) Replace the Control Module (CPM)

F8403 Oven temperature sensor fixed resistance value No temperature change after starting a type of heating

1. Customer service test programme: Carry out the "Component Test"

2. Customer service test programme: Carry out the "Oven Temperature Sensor Test"

3. Replace PT500 4. Replace the Control Module (CPM)

E8601 Lambda probe (baking sensor) Discontinuity

Open contact between Lambda electronics system and Lambda probe or faulty Lambda probe

1. Check the cabling of the lambda probe to the baking sensor electronics module (LaM)

2. Check that the Lambda probe plug is in the correct position

3. Replace the Lambda probe and carry out "Lambda Sensor

Calibration" in the customer service test programme



Sheet no.



E8602 Lambda probe (baking sensor) Short circuit Lambda probe short circuit

1. Check the cabling of the lambda probe to the baking sensor electronics module (LaM)

2. Check that the Lambda probe plug is in the correct position 3. Replace the Lambda probe and recalibrate it using the

customer service programme: "Lambda Sensor Calibration"

E8603 Lambda probe (baking sensor) Internal resistance error

Plug contacts of the Lambda probe plug – contact problems. Internal resistance of the Lambda probe is outside the specifications.

1. Check the cabling of the Lambda probe to the baking sensor electronics module (LaM)

2. Unplug the Lambda probe and plug it back in again 3. Check that the Lambda probe plug is in the correct position 4. Replace the Lambda probe and recalibrate it using the

customer service programme: "Lambda Sensor Calibration"

E8604 Lambda probe (baking sensor): Pump current outside the limits

When calibrating, pump current is outside the specified limits (2500 µA - 7000 µA). The Lambda probe supplies too little pump current due to moisture in the oven cavity or damage to the Lambda probe, e.g. due to silicone.

1. Open the oven door and ventilate the oven cavity, then start the Lambda probe calibration

2. If the error occurs again, replace the Lambda probe and recalibrate it using the customer service programme: "Lambda Sensor Calibration"

ECC10 General communication error Faulty DBus 2 communication during the production test programme

Error can only occur during the production test programme. No action of the customer service technician is necessary.



Sheet no.


Fault code Fault description Cause of the fault Inspection/troubleshooting/comments The oven illumination is blinking (blinking sequence 1 second)

General communication error Faulty data communication between Control Module (CPM) and Operating Module

1. Carry out a mains reset 2. Check the DBus 2 plug connection and line 3. DBus 2 – replace the line

4. Replace the Operating Module and after that carry out the Touch Calibration in the customer service test programme

The oven illumination is blinking (blinking sequence 2 seconds)

General communication error Faulty data communication between Control Module (CPM) and steam electronics module (StM)

1. Carry out a mains reset 2. Check the DBus 2 plug connection and line 3. DBus 2 – replace the line

4. Replace the steam electronics module (StM)

The oven illumination is blinking (blinking sequence approx. 1.5 seconds)

General communication error Software of the control modul (CPM) isn’t working, e.g. after faulty flashing process

1. Check the DBus 2 plug connections and lines and correct resp. exchange if necessary

2. Flash the Control Module (CPM) with up-to-date software

3. If flashing is not possible: Replace the Control Module (CPM)

The oven illumination is permanent on

General communication error Software of the control modul (CPM) isn’t working, e.g. after faulty flashing process

1. Check the DBus 2 plug connections and lines and correct resp. exchange if necessary

2. Flash the Control Module (CPM) with up-to-date software 3. If flashing is not possible:

Replace the Control Module (CPM) Display stays dark after flashing of the MMB. Appliance without function.

Flashing failed Software of the display module (MMB) is not working, e. g. after failed flashing process

1. Start flashing of the display module (MMB) again 2. If flashing is not possible: Replace the operating module

Please consider also possible flashing errors described in the flashing manual!



Sheet no.



Display shows “Main Menu” or “EMS Mode Activated” Appliance doesn’t work

General communication error No software for display module (MMB) or operating module (IaB) available.

1. Flash the Operating Module (IaB) with actual software 2. Flash the display module (MMB) with actual software 3. At appliances with Home Connect functionality:

Execute Home Connect encoding using iService 4. Adjust the variant code at the appliance 5. Carry out the Touch Calibration in the customer service test

programme AV1: AV2/Premium Siemens/Neff: Bosch:

Display from July 2016 at all AV2/Premium devices:

or



Sheet no.



Problems with the touch buttons when operating the appliance

Touch buttons do not react as expected, operation of the appliance is difficult

1. Touch sensors are not or wrong calibrated Carry out Touch Calibration in the customer service test programme

2. Software of the Operating Module is not up to date



3. Faulty touch sensor

If the errors D0532, E0532, C0533, D0533 or E0533 are stored in the error counter of the customer service test programme: • Replace the Operating Module • Flash the Operating Module (IaB) and the Display Module

(MMB) with actual software • Carry out Touch Calibration in the


Customer service menu can not be started Touch sensor wrong calibrated

Use certification stamp for entry of the customer service menu: 1. Press two buttons with fingers (e.g. “timer” and “info”)

and use the stamp for the third button (“on/off”). 2. If entry still not possible: Use the stamp successively for the

buttons “timer” and “info” and press the other two buttons with the fingers.

3. If entry still not possible: Use the backside of a torx tool bit instead of the the stamp and repeat steps 1 and 2. Due to the smaller actuation surface this can lead to success when sensors are wrong calibrated.

4. If entry still not possible: • Replace the Operating Module • Flash the operating modul (IaB) and the display module

(MMB) with actual software • At appliances with Home Connect functionality:

Execute Home Connect encoding using iService • Adjust the variant code at the appliance • Carry out the Touch Calibration in the customer service

test programme

b/s/h/ ic6 fault codes reu/op-cgde...1. incorrect variant code (vc) check/set the vc in the customer...

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