BSM for Cloud ComputingCreate a cloud environment that delivers flexibility, cost-savings, and superior service to your organization

REAL-WORLD RESULTS

Rackspace » achieved compliance and eliminated 10,000+ incidents through automation.

Blackbaud » improved efficiency for monitoring and managing configuration and compliance.

LG CNS » increased administrator productivity by more than 35 percent.

Las Vegas Sands » anticipates 50 percent savings in operational IT costs.

BMC’s own IT organization » is saving five million dollars annually through properly managed virtualization.

EXECUTIVE SUMMARYHas cloud computing made its way to the top of your IT initiatives? Is your organization seeking to lower costs, increase responsiveness, and potentially leverage external public cloud resources to better serve business needs? If so, you may find that the first steps towards cloud computing — as with any new computing paradigm — are challenging. Adding to that challenge, many cloud architectures seem to require that you discard your existing IT assets — from hardware resources to management systems — in an effort to create a standardized, homogenous cloud.

Offering a refreshing alternative, BMC has developed a comprehensive set of solutions to help you smoothly transition to a cloud infrastructure. Not only does BMC understand that past investments are instrumental in delivering appropriate service to the business, but the company has a proven track record of managing a multitude of heterogeneous platforms, as well as a future-looking capability to seamlessly manage private and public cloud resources in a hybrid model. As such, BMC provides the required solutions to plan, execute, and succeed in cloud computing:

Cloud Planning » — Ease the implementation of cloud computing by identifying cloud candidates, architecting the infrastructure, designing your service offerings, planning for capacity needs, and more.

Cloud Lifecycle Management » — Ensure successful use of the cloud by implementing policy-driven provisioning processes through a self-service portal supported by a service catalog.

Cloud Operations and Optimization » — Optimize resource utilization, costs, and service quality across your dynamic cloud environment by following a proactive approach to capacity management, discovery, and performance.

Cloud Governance » — Ensure your cloud — and its workload — behave appropriately by bringing together comprehensive compliance, license management, and asset management processes.

With BMC’s approach to cloud computing, you can tackle these areas — in part or as a whole — to ensure that the cloud environment you create delivers consistent quality service tailored to the needs of your business.

ARE YOU? Developing an initiative focused on »cloud computing?

Seeking solutions that can encompass »much of your existing infrastructure?

Looking to enable highly flexible »self-service provisioning of cloud resources?

Finding opportunities to leverage »public clouds in your IT organization?

WITh BMC, YOU WILL:Build a cloud environment that swiftly »delivers appropriately provisioned and configured resources

Operate your cloud environment, across »all platforms, with confidence that proper configuration, compliance, and governance are in place

Provision and manage hybrid clouds »through the same mechanisms as private cloud resources

BUSINESS ChALLENGEThe promise of cloud computing has set high expectations among IT leadership in many organizations. Indeed, the potential value to the business has brought the topic of infrastructure to the forefront of both technical and business discussions, putting pressure on IT groups to deliver cloud solutions in the short term.

Those closer to the technology, however, recognize that not all clouds are the same. Even among internal private clouds, there are those that are limited to x86 infrastructures, and those that extend out to LPARs. There are clouds with standard image-based provisioning, and those that can build whatever stack is required, on demand. There are clouds that require standardization across workloads to optimize utilization and unify management, and those that embrace the amalgam of underlying technologies and standardize their management. Each of these decision points, and dozens of others, need to be resolved as cloud computing is implemented, and each has ramifications on the value of the resulting cloud to the business.

Pursuing even one element of cloud computing — whether self-provisioning, system consolidation, or even chargeback — runs the risk of creating more issues than it resolves. With a thoughtful approach to identifying the key components for your organization, building the right cloud to best serve your business becomes an achievable goal with long-term value.

hOW BMC CAN hELPBMC supports our customers’ implementations of cloud computing infrastructures in a structured manner that leverages both proven management solutions and new technology to create value at all points in the cloud adoption path. By building on these components, you can ensure that your company’s approach addresses all the key components of a cloud infrastructure, while at the same time, tailor its structure to meet the unique needs of your business.

BMC brings together the benefits of traditional IT management, including operational excellence, automation, and service delivery models, and merges them with the dynamic potential of cloud architectures. Thus, each BMC solution represents a best-practice approach that has been developed through our extensive experience not only in virtualization and cloud implementations, but also in broader enterprise IT management.

BMC solutions, taken together or separately, comprise the foundation of a strong, flexible, and valuable cloud infrastructure that will support IT operations and deliver exceptional service quality to the business.

CLOUD PLANNINGFaced with the challenge of implementing cloud computing within the enterprise, many IT leaders seek a starting point for the cloud planning process, asking such questions as: What is cloud computing, and what elements of this model are relevant to my organization? What currently exists in my organization, and how compatible is it with a cloud model? What does this eventual end state look like, and how do I get there?

BSM for Cloud Computing is designed to guide you through these initial stages of cloud planning and adoption by addressing the following areas:

ThE BMC DIFFERENCE

Delivers a consistent, unified »management solution across physical and cloud resources

Supports multiple virtual »infrastructures, including VMware, Microsoft, Solaris™, and IBM® AIX®

Provides full-stack layered »provisioning for greatest flexibility and automation

Seamlessly integrates with public »clouds, including Amazon EC2, within the same management framework as internal IT

Provides the provisioning »and configuration automation component of Cisco’s Unified Computing System

Leverages existing infrastructure »and software investment while enabling cloud computing model

Accurate discovery and assessment of existing environment »Architectural and service design for the new cloud environment »Capacity planning and financial modeling »

Leadership is seeking value from cloud computing. IT is tasked with building the reality. By addressing the three areas above, your IT organization will be armed with an accurate scope of the effort, a technical transition plan, a vision for the end state of your private cloud, and a plan for leveraging public cloud resources, if appropriate. With BSM for Cloud Computing, your vision can be aligned with the plan, setting expectations and positioning IT for success.

CLOUD LIFECYCLE MANAGEMENTMany organizations approaching cloud computing today have already had some experience implementing virtualization in their datacenters. This experience has illuminated some of the more challenging aspects of the management of these dynamic environments — from labor-intensive provisioning to the ongoing support and fixes required. One key role of cloud computing is to layer on top of virtualization a scalable operational structure that delivers consistent service and addresses the needs of both the business and the technology team.

BMC Cloud Lifecycle Management delivers an operational model for the lifecycle of cloud resources and the utilization of public clouds in a hybrid model. Every resource in the environment goes through a lifecycle that, when defined and appropriately automated, provides a seamless and predictable model for both IT and the business.

BMC Cloud Lifecycle Management encompasses:

Automated, full-stack layered provisioning and configuration of server, storage, and network resources »across heterogeneous platforms

A self-service portal, supported by a service catalog »Measurement and chargeback capabilities to support ongoing capacity planning »IT service management integration »Hybrid cloud integration, enabling IT to leverage external cloud resources when needed »Service retirement and resource reclamation »

With BMC Cloud Lifecycle Management, you will manage the dynamic nature of the cloud environment, accelerating provisioning, facilitating flexibility, and implicitly setting expectations with the business. What’s more, you will achieve tangible results while maintaining a structure, controlled — yet still dynamic — IT environment.

CLOUD OPERATIONS AND OPTIMIZATIONA cloud computing environment is perpetually changing. New resources are provisioned, and old ones are retired; configurations are changed, and things are moved. Add in some external cloud resources, and the entire picture grows even more complex. In a vibrant cloud environment, automated management is critical to success in delivering quality service to the business.

KEY BENEFITS

Design and build an internal cloud »infrastructure that best meets the needs of your business

Deliver superior service levels, »while also ensuring the greatest utilization of underlying resources

Leverage the cloud model across »heterogeneous platforms

Enable full-stack layered »provisioning for rapid, automated resource allocation

Optimize capital expenditures »through integration with public clouds

Provide secure multi-tenancy in »the cloud environment through integrated network container provisioning and management

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Cloud operations and optimization bring together operational workflows with configurations, service expectations, and capacity information. The BMC solutions make intelligent modifications to the operations of your environment, and escalate important larger decisions to your operations team. These solutions include:

Predictive analytics for performance »Ongoing, real-time discovery and response to environment changes »Capacity modeling and resource adjustments »

Cloud management is not about nailing down the environment and restricting change, but rather about enabling flexibility with controlled change. By marrying operations and optimization with the flexibility of the cloud environment, the regular rhythms of utilization peaks, configuration changes, provisioning, and decommissioning can become part of the ebb and flow of the environment.

CLOUD GOVERNANCETo achieve the goal of an optimized cloud, you must begin to operate more as service providers than as internal IT groups. Service providers seek to optimize the use of resources and assets in their environment — from servers to storage to software licenses. Service providers are also held to a standard of compliance, security, and governance that can be audited and monitored.

For this reason, the final component in a mature cloud infrastructure is cloud governance. BMC elevates the operations of the cloud beyond its streamlined functionality into the realm of IT best practice, ensuring the same controls are in place as in the physical environment:

Closed-loop compliance management »Service cost modeling »Software license and asset management »

With cloud governance in place, you not only will deliver superior value through cloud computing, but you will also prove that your use of resources is responsible and aligned with the requirements of the business.

LEARN MOREBeginning a private cloud initiative is the first step toward increasing the agility — and decreasing the costs — of delivering IT as a service to the business. BSM for Cloud Computing turns that initiative into a reality by assembling the key components of a flexible, optimized, and high-quality cloud within your enterprise.

BMC can help you address your immediate and long-term cloud Computing goals efficiently and effectively. To learn more, please visit www.bmc.com/Cloud.

BUSINESS RUNS ON I.T. I.T. RUNS ON BMC SOFTWARE.Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual, and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. Solaris is the trademark or registered trademark of Sun Microsystems, Inc., in the U.S. and other countries. IBM and AIX are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. All other trademarks or registered trademarks are the property of their respective owners. © 2009, 2010 BMC Software, Inc. All rights reserved.

METRICS ThAT MATTER

Faster provisioning of new cloud resources »

Greater utilization of cloud infrastructure »

Improved service availability and »performance (SLA)

Greater percentage of applications under »cloud management

Faster provisioning of external cloud resources »

Increased server-to-admin ratio »