12 December 2013

BT Global Services

Luis Alvarez, CEO

2013

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We’re a better business than we were one year ago…

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Global Services – solid Q2 performance

• Revenue impacted by contract

milestone timing • will benefit Q3

• Double-digit revenue growth in

high-growth regions1

• Good progress on cost

transformation

• Operating cash flow up

£193m YoY

1 Asia Pacific, Latin America, Middle East, Africa &

Turkey

• £3.2bn orders in half year, up

34%

• Contracts signed with leading

global organisations

…continuing to win orders with the confidence of our customers...

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Global Services – solid H1 performance

…in every region and every sector.

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We’re a global leader…

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…continuing to strengthen our position for our customers.

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We’re investing globally in our differentiators to solve the business challenges of our customers.

Industry experience and solutions

Professional Services people and

capability

Innovation and new solutions

...based on strength in the UK

Global assets: people and technology

Making service a differentiator

Supporting our customers, building our ‘glocal’ presence…

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Asia Pacific Latin America Middle East & Africa

• 42 new customers signed within the first year

• 9 new products & services

• 3 new network nodes launched in the Middle East

• 12 additional countries now covered in Africa

• New expanded offices in Durban and Johannesburg

• New regional network operations center in Durban

• Significant investment in South Africa infrastructure

• Delivered on our 3 year plan to significantly grow our business

• 20 new products and services launched

• 8 new technology showcases

• Launched a Global IP Exchange hub in Singapore

• Established an Asia Pacific Health Practice

• Opened a new global development centre in Malaysia

• 75 new logos since the launch of the investment programme

• Expanded infrastructure and network reach across Brazil, Mexico and Colombia

• More than 40,000 customer connections

• Launched BT Ethernet Connect, BT Assure, BT Compute, BT Contact, BT One and BT Conferencing

….extending our market-leading industry approach…

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Global Pharma Chem

Global Manufacturing

Global Banking and Financial Markets

Global Government Global Health Global Telecom Markets

Global Logistics Global Consumer Packaged Goods

Global Mining, Oil and Gas

Global Systems Integrators

…adding value with professional services expertise…

Our professional services teams are recognised by industry analysts as

being world-class. They have proven themselves over many years,

guiding major customers through extremely complex and delicate

technology solutions.

Why BT:

• 4,000 professionals, 1 global community, 7 practices.

• Standard tools, methods, accreditation and training

• 6,000 certifications and accreditations:

– 950 Microsoft certifications

– 900 Avaya certifications

– 1,400+ ITIL-accredited personnel

– 2,000 Cisco-certificated employees with approximately 4,000

certifications

– And many more

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BT Advise

Knowledge that delivers

…and ground-breaking innovation for our customers.

Early Q3 saw BT lead a revolution in voice with the launch of BT MeetMe with Dolby Voice The service delivers : • High quality sound: high definition combined with background

noise reduction and audio levelling of each participant • Voice separation: participant voices come from different directions

(just like being around the meeting room table) • Best-in-class audio conferencing brought to you exclusively from

BT.

The conversation just gets better.

“The stereo [voice separation] solution is great, much better than

normal calls.”

“The overall experience of the audio call was excellent. A+”

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Trial user feedback

Thank you!

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Gartner 2013 Magic Quadrant for Global Network Service

Providers

Gartner 2013 Magic Quadrant for

Communications Outsourcing and Professional Services IDC 2013 Asia/Pacific Next-Generation Telcos:

ICT Services Vendor Assessment

Looking ahead

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Instant globalisation

Empowered individuals

Unbalanced economy

End to limitless resources

Data Interoperability Social “prosumers” Risk Ubiquity Productivity Talent

How do you feel about the future?

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1 2 3 4 5 Positive Negative

Dec13

Sept13

Number of execs present

57

43

76

70

42

68

57

Data collected at BT Global Services at Connecting for a Better Future events

bt.com/globalservices