bucharest, 28 october 2010 best employers · pdf filequestionnaire employee engagement...
TRANSCRIPT
![Page 1: Bucharest, 28 October 2010 BEST EMPLOYERS · PDF fileQuestionnaire Employee Engagement Questionnaire Best Employers Study 2009/10. Methodology –Base of Ranking The scoring is objective;](https://reader031.vdocument.in/reader031/viewer/2022030503/5ab057057f8b9aa8438e7d79/html5/thumbnails/1.jpg)
To protect the confidential and proprietary information included in this material, it may not
be disclosed or provided to any third parties without the approval of Aon Hewitt.
BEST EMPLOYERS ROMANIA
2010
Bucharest, 28 October 2010
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Best Employers Study in CEE
11 countries 700 companies 4000 top managers
160 000 employees
Austria
Bulgaria
Czech Republic
Hungary
Poland
Romania
Russia
Slovakia
Slovenia
Turkey
Ukraine
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WANT
CAN
DO
YOUR COMPANY
BUSINESS SUCCESS
TOP
MANAGEMENTHR
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10
BEST EMPLOYERS
ROMANIA 2010
167TOP
MANAGERS
22 HR
PROFESSIONALS
6 414
EMPLOYEES
24 COMPANIES
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IT
Pharma
FMCG
BPO
Production
Professional Services
Hospitality and Leisure
Financial Services
Construction materials
Participating companies
SizeLarge
Companies
SME
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Methodology – Engagement and Satisfaction
What is engaging
3 Dimensions of Engagement
Opportunities
Quality of Life
Work
Total Rewards
Company Practices
People
Dimensions of Satisfaction
„Say” = Speak positively
Consistently speak positively about
the company to colleagues,
potential employees and customers
„Stay” = Want to remain member
of the organization
Have an intense desire to be part of
the company
„Strive” = Exert effort
volunteer extra effort and engage in
behaviours that contribute to the
company’s business success
Engagement
Senior Leadership
Manager
Coworkers/Colleagues
Valuing People
Pay
Benefits
Recognition
Policies & Practices
Performance Management
Company Reputation
Brand Alignment
Work/Life Balance
Physical Work Environment
Work Activities
Sense of Accomplishment
Autonomy
Resources
Processes
Career Opportunities
Training & Development
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Engagement in years
54%56%
53%53%
2009 2010
ROMANIA
CEE
74%
82% 78% 83%
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Engagement Questions Results
Given the opportunity, I tell others great things about working here.
I would not hesitate to recommend this company to a friend seeking employment.
It would take a lot to get me to leave this organization.
I rarely think about leaving this company to work somewhere else.
This company inspires me to do my best work every day.
This company motivates me to achieve more than is normally expected.
Say
Stay
Strive
Ro
man
ia A
vera
ge
2010
Ro
man
ia B
est
Em
plo
yers
2010
CE
E B
est E
mp
loyers
72% 85% 83%
67% 84% 83%
48% 68% 81%
48% 65% 77%
55% 72% 73%
48% 70% 71%
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Engagement – years of service
Less than 3 months
3 months - 1 year
1 - 2 years
2 - 3 years
3 - 5 years
5 - 10 years
10 years or longer
74%
69%
64%
52%
52%
60%
58%
0% 20% 40% 60% 80% 100%
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70%
57%
0% 20% 40% 60% 80% 100%
Managers
Employees
Engagement by level
Valued
Recognized
Sense of accomplishment
Career opportunities
Resources
Processes
Work life balance
Company reputation
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Career opportunities
Pay for performance
People Focus
Sense of accomplishment
Company reputation
Work activities
Potential positive Impact
Potential negative impact
Senior leadership
Employer Brand
What is impacting engagement
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HOW DO WE MANAGE WITH THE
ECONOMY
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How it will start growing again
Senior leadership ensures the long term stability of the organization, by making the least painful decisions possible. 60% 82%
Senior leadership is informing us honestly about the status of the company, the required steps and the background of the decisions.
51% 75%
I know what I personally have to do to help our company successfully overcome the current situation.
60% 75%
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How it will start growing again
“I believe that our company will successfully overcome the challenges of the global economic situation.”
79% 93%
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I feel confident that I can
secure my own and my
family's living, financial
stability.
Senior leadership ensures the long term
stability of the organization, by making the least painful decisions
possible.Senior leadership is
informing us honestly about the
status of the company, the
required steps and the background of
the decisions.
+-
I know what I personally have to do to help our company successfully overcome the current
situation.
I believe that our company will successfully overcome the
challenges of the global economic situation.
Are we positive we will make it
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KEEPING THE PROMISE
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Employer Brand – Best vs Rest companies
75%
60%58%
88%
76%74%
66%
87%
My company is
considered a good
place to work in the
area.
Overall, our organization
has a good reputation.
This organization’s
values are aligned with
my personal values.
The image of this
organization as an
employer is consistent
with my experiences
working here.
Rest Best
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Employer Brand – Best vs Rest companies
75%
60%58%
88%
76%74%
66%
87%
My company is
considered a good
place to work in the
area.
Overall, our organization
has a good reputation.
This organization’s
values are aligned with
my personal values.
The image of this
organization as an
employer is consistent
with my experiences
working here.
Rest Best
Best Companies
Leaders
Rest Company
Leaders
100 %
68 %
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0%
20%
40%
60%
80%
Fun
Sta
ble jo
b
Car
e ab
out e
mplo
yees
Gre
at b
enef
its
Sup
port fo
r my
care
er
Res
pect f
or com
pany
brand
Com
petit
ive
pay
Mak
ing a
diff
eren
ce fo
r cust
omer
s
One
team
/colla
bora
tion/te
amw
ork
You
ng
Unc
onventio
nal
Bur
eaucr
atic
Hyp
ocriti
cal
Und
er res
ourc
ed
Dem
andin
g
Slo
w
Decision to Join Current Impression
What’s in a name
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WHERE DOES SUCCESS COME
FROM
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40%
60%
Rest Best
Where does success come from
“Employee opinions and suggestions are given
appropriate consideration in the organization’s
decision-making process.”
20%
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46%
69%
Rest Best
Where does success come from
“Senior leaders treat employees as this
organization’s most valued asset”
23%
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Where does success come from
55%
77%
Rest Best
“The organization I work for is fair to its
employees”
22%
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The common denominator
55%
63%
I have the authority to make decisions necessary to do my job well.
Rest Best
“I have the authority to make
decisions necessary to do my job
well”
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The common denominator
“I know what career opportunities
are available to me”
61%
71%
Rest Best
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Difference in perceptions?
50%
32%
52%
31%
66%70%
1 year 3 years forever
2009 2010
How long do you envisage working for
this company?
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AT THE TOP
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At the top
36%
70%
52%
71%
75%79%
I can fulfill my career aspirations
here.
This organization has an
excellent succession planning
process for leaders.
My company provides
opportunities to help me
develop my skills (coaching,
mentoring programs, etc.).
All the Rest Best
employees
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Making leaders responsible
59% 58%
80%
71%
75%
83%82%
85%
I get a sense of
accomplishment from
my work.
I have the flexibility to
manage this
organization the way I
need for it to be
successful.
I have access to the
budget and/or financial
resources I need for this
organization to
succeed.
I continue to feel excited
about my work in this
organization.
All the Rest Best
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Leadership can be engaging
60%
77%
Employees are well informed when major changes are made in our organization.
All the Rest Best
51%
70%
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And they work a lot
23%
58%
Rest Best
“More free time would be more pleasant to me than salary increase”
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Future of HR
64%
71%
60%
50%
90% 90%
79%83%
64%
90%
Human Resources,
in our organization
understands
business aspects
well, and works as
a partner of the
Leadership team.
Human Resources,
in our organization
aligns Human
Resources
objectives with
business strategy
Human Resources,
in our organization
supports
leadership in
managing change.
Human Resources,
in our organization
evaluates the
impact that Human
Resources
programs have on
the organization’s
bottom line.
Human Resources,
in our organization
balances employee
interests with those
of the organization.
All the Rest Best
Business understanding
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Future of HR
64%
71%
60%
50%
90% 90%
79%83%
64%
90%
Human Resources,
in our organization
understands
business aspects
well, and works as
a partner of the
Leadership team.
Human Resources,
in our organization
aligns Human
Resources
objectives with
business strategy
Human Resources,
in our organization
supports
leadership in
managing change.
Human Resources,
in our organization
evaluates the
impact that Human
Resources
programs have on
the organization’s
bottom line.
Human Resources,
in our organization
balances employee
interests with those
of the organization.
All the Rest Best
Strategic thinking
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Future of HR
64%
71%
60%
50%
90% 90%
79%83%
64%
90%
Human Resources,
in our organization
understands
business aspects
well, and works as
a partner of the
Leadership team.
Human Resources,
in our organization
aligns Human
Resources
objectives with
business strategy
Human Resources,
in our organization
supports
leadership in
managing change.
Human Resources,
in our organization
evaluates the
impact that Human
Resources
programs have on
the organization’s
bottom line.
Human Resources,
in our organization
balances employee
interests with those
of the organization.
All the Rest Best
Finance and business
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Future of HR
64%
71%
60%
50%
90% 90%
79%83%
64%
90%
Human Resources,
in our organization
understands
business aspects
well, and works as
a partner of the
Leadership team.
Human Resources,
in our organization
aligns Human
Resources
objectives with
business strategy
Human Resources,
in our organization
supports
leadership in
managing change.
Human Resources,
in our organization
evaluates the
impact that Human
Resources
programs have on
the organization’s
bottom line.
Human Resources,
in our organization
balances employee
interests with those
of the organization.
All the Rest Best
Fairness and honesty
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Future of HR
64%
71%
60%
50%
90% 90%
79%83%
64%
90%
Human Resources,
in our organization
understands
business aspects
well, and works as
a partner of the
Leadership team.
Human Resources,
in our organization
aligns Human
Resources
objectives with
business strategy
Human Resources,
in our organization
supports
leadership in
managing change.
Human Resources,
in our organization
evaluates the
impact that Human
Resources
programs have on
the organization’s
bottom line.
Human Resources,
in our organization
balances employee
interests with those
of the organization.
All the Rest Best
![Page 38: Bucharest, 28 October 2010 BEST EMPLOYERS · PDF fileQuestionnaire Employee Engagement Questionnaire Best Employers Study 2009/10. Methodology –Base of Ranking The scoring is objective;](https://reader031.vdocument.in/reader031/viewer/2022030503/5ab057057f8b9aa8438e7d79/html5/thumbnails/38.jpg)
To protect the confidential and proprietary information included in this material, it may not
be disclosed or provided to any third parties without the approval of Aon Hewitt.
Best Employers Romania 2010
![Page 39: Bucharest, 28 October 2010 BEST EMPLOYERS · PDF fileQuestionnaire Employee Engagement Questionnaire Best Employers Study 2009/10. Methodology –Base of Ranking The scoring is objective;](https://reader031.vdocument.in/reader031/viewer/2022030503/5ab057057f8b9aa8438e7d79/html5/thumbnails/39.jpg)
Methodology - Data Gathering
Completed by a
representative sample of
employees. The survey
measures employee
engagement and
satisfaction.
Each company is asked to
provide details of their
human resources practices
and programs.
The CEO and/or their
direct reports also
complete an assessment.
Leadership
Team
Survey
HR Audit
Questionnaire
Employee
Engagement
Questionnaire
Best Employers Study 2009/10
![Page 40: Bucharest, 28 October 2010 BEST EMPLOYERS · PDF fileQuestionnaire Employee Engagement Questionnaire Best Employers Study 2009/10. Methodology –Base of Ranking The scoring is objective;](https://reader031.vdocument.in/reader031/viewer/2022030503/5ab057057f8b9aa8438e7d79/html5/thumbnails/40.jpg)
Methodology – Base of Ranking
The scoring is objective; it’s not based in any way on Hewitt’s judgment.
The employees are the ones able to tell if a company is a Best Employer. Employees’ engagement is a
key factor that has an impact on business results, this has a major role in scoring (60%).
There is no ultimate Best Employer, each company has to find the match/alignment between several
factors: employee needs, business strategy, leadership style, human practices etc. Alignment is the
other key factor (40%)
Best Employers Score
40% weight60% weight
Employee Engagement Score
it measures the extent to which
employees are attached to the company
and the efforts they make for the interest
of the organization.
Alignment Score
this value is based on the analysis of
more factors like business strategy, HR
strategy, synergy of systems and
practices.
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5
Hilti Romania
Categoria Companiilor Mici si Mijlocii
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4
Avangate, Gecad Group
Categoria Companiilor Mici si Mijlocii
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3
Adobe Systems
Categoria Companiilor Mici si Mijlocii
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2Categoria Companiilor Mici si Mijlocii
Syngenta Agro
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1
Ţuca Zbârcea & Asociaţii
Categoria Companiilor Mici si Mijlocii
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Categoria Companiilor Mici si Mijlocii
1
4
3
5
2
Adobe Systems
Syngenta Agro
Ţuca Zbârcea & Asociaţii
Avangate, Gecad Group
Hilti România
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Categoria
Companiilor Mari
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5
Henkel Romania
Categoria Companiilor Mari
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4
Carpatcement Holding
Categoria Companiilor Mari
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3
AstraZeneca Romania
Categoria Companiilor Mari
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2
McDonald’s Romania
Categoria Companiilor Mari
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1
GlaxoSmithKline Romania
Categoria Companiilor Mari
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Categoria Companiilor Mari
1
4
3
5
2
AstraZeneca Romania
McDonald’s Romania
GlaxoSmithKline Romania
Carpatcement Holding
Henkel Romania