bugscrub training 2013 14 cp

8/10/2019 Bugscrub Training 2013 14 Cp

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2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Bugscrub Why?

Understanding Bugs

SORA Tool Writing Comments

Query Building

Q&A


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Proactive Software Recommendation - The service evaluates andidentifies the current Software levels ability to meet current and futurerequirements. Service may include:

Obtaining the Customer Software inventory.

Gathering Customer provided Software information, feature/functionality and capability requirements.

Evaluating the installed Software releases and new levels forinteroperability issues and the ability to support current and futurebusiness and technical requirements.

Determine and communicate a Software strategy identifying theappropriate Software releases for the Customer.


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Software Versions

Bug States

Severity Release Notes

Bug Enclosures

Attached TAC Cases


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Software Versioning Understand how versions are numbered:

Major/Minor Update Service Packs/Patches

Understand how versions decide if a bug fix is integrated in a particular release.

Version Software version in which defect was observed.

To-be-fixed Software versions in which bug fix is targeted.

Verified-Release Software version in which bug fix is tested to be working

Integrated-Releases All software versions in which bug fix in tested to be working.


7/16 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

New (N) / Open (O) Bug is newly opened but no DE has been assigned yet.

Assigned (A) DE has been assigned and bug is being investigated.

More (M) Problem described in the bug report is fixed and tested in some but not all versions

TARGETED TO BE FIXED

Resolved (R) Problem described in the bug report is fixed in all release versions TARGETED TO BE FIXED

Verified (V) Fix for the problem is tested. This is the final resting place for all fixed bug reports that are

verified by a test engineer.

Information Required (I) DE has requested for more information regarding the defect.



Unreproducible (U) Problem cannot be reproduced by the evaluating or test engineer.

Junked (J) Bug report is discarded because it does not describe a problem that requires changes

to hardware, software, or documentation.

Closed (C) Bug report is valid, but a conscious decision has been made not to fix it at all or in all

releases.

Waiting (W) Bug represents an authentic hardware, software, or documentation problem that is

worthy of engineering attention, but no one is available to work on it at this time.

Postponed (P) Holding state for bug reports that are not being actively addressed, because the

assigned engineer cannot handle them quickly or the engineering manager has giventhem a lower priority.



1 Catastrophic Fairly common circumstances cause the entire product, system or solution to fail.

OR Fairly common circumstances cause a major functional aspect of the product to fail.

OR Behavior causes other devices, systems, or critical applications on the network to fail.

AND There is no reasonable workaround to prevent the failure occurrence.

2 Severe An important but not critical function fails. Product operates substantially below design specification. Behavior requires other devices, systems or critical applications on the network to make unreasonable

accommodations. There is no reasonable workaround to prevent the failure occurrence.

3 Moderate A minor feature does not work. A feature fails under unusual or rare circumstances. Product operates below design specification.. A serious error exists in the documentation. A failure with a low impact work around



Workflow Generating Report



Consistent Structure AS NCE Comments



Follow a consistent Structure : Operationally/Functionally Impacting

Provide bug description

Describe any workaround if possible

Number of service requests, currently being investigated or theversion in which the defect is fixed.

Write EXCLUDE comment for bugs excluded


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CCO Bug Search: https://tools.cisco.com/bugsearch/ GSP Security PSR Wiki:

http://collaboratory.cisco.com/confluence/display/CAWIKI/GSP+Security-PSR

Query Test Tool:

http://wwwin-metrics.cisco.com/protected-cgi-bin/expert.cgi


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Thank you.

bugscrub training 2013 14 cp

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