build end-to-end it lifecycle management
TRANSCRIPT
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Build end-to-end IT lifecycle management on AWS & ServiceNow
M G T 4 1 7 - R
Karsten Kell
Sr. Manager, Product Management
Amazon Web Services
Related sessions
• MGT201-L: Leadership session: AWS management and governance services
• MGT301-R, -R1: Cut through the chaos: Gain operational visibility and insight
• MGT302-R, -R1: Enable AWS adoption at scale with automation and governance
• MGT304: Automate everything: Options and best practices
• MGT307-R, -R1, -R2 , -R3: Governance at scale: AWS Control Tower, AWS Organizations, and more
• MGT309-R, -R1, -R2: Automating cloud operations with AWS Management and Governance
Agenda
• Learn how to launch and operate governed cloud workloads on AWS by leveraging AWS management tools
• Learn to extend a sample catalog containing services like Amazon Elastic Compute Cloud (Amazon EC2) and more, and enable users to only manage the resources you create
• Perform the IT service management process integration using ServiceNow as an example solution
• Configure the AWS Service Catalog Connector for ServiceNow, build workflows, and manage Amazon WorkSpaces
• Utilize Lambda function to budget and govern Amazon WorkSpaces
Warm-up logistics
1. Prerequisites: Laptop
2. IT lifecycle workshop credential card
3. Follow instructions on the GitHub page to perform the lab
• GitHub URL: https://tinyurl.com/y3225ozj
• Lab setup: Run the AWS CloudFormation template to set up AWS account baseline
3. Conference room Wi-Fi details
• SSID:
• Password:
REGIONS TO USENorth Virginia (us-east-1)
Ireland (eu-west-1)
Singapore (ap-southeast-1)
Canada (ca-central-1)
Credential card
• GitHub repo instructions
• ServiceNow (one lab instance per person)
• Bring your own laptop and an AWS account with admin access
Example credential card above
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
ServiceNow connector design
Challenge and benefits
Challenges
• Customers have too many operational tools
• Enterprises would like to integrate AWS provisioning and management with their ITSM system
• Lengthy time to integrate AWS with ITSM systems
Benefits for enterprises
Accelerate AWS adoption globally
Streamline provisioning
Right accessfor right users
Oversightagility
Singlepane of glass
ServiceNow to AWS Service Catalog
AWS Service Catalog/ServiceNow
• ServiceNow scoped application—sync AWS Service Catalog & provision resources
• Developed and maintained by AWS
• Built-in workflows, creates request and change records in ServiceNow
• Integration with ServiceNow CMDB
• Does not require ITSM team to have deep knowledge of AWS
Amazon
WorkSpaces
AWS Service Catalog
AWS Service Catalog Connector with ServiceNow ITSM
AWS plug-in
published in
the ServiceNow
store
Version 2.3.0
• Support for AWS CloudFormation StackSets,
enabling launch of AWS Service Catalog products
across multiple regions and accounts
• Support for AWS CloudFormation change sets,
enabling a preview of resource changes from a
launch or update
• Display of AWS Service Catalog portfolios (including
correlated products & budgets) in the ServiceNow
Service Catalog
Table 1: Common ITSM tool integration scenarios
ITSM scenario AWS services and tools
Self-service/provisioning• AWS Service Catalog
• AWS CloudFormation
• Tags
CMDB integration(Configuration management database)
• AWS Config | AWS Config rule
• Amazon SNS
• AWS Service Catalog Connector
Ticketing (Incident management)
• AWS Support
• RESTful API
• AWS Trusted Advisor
• Amazon CloudWatch
Change management• AWS Service Catalog Connector for
ServiceNow
Constraint
Security, governance, and deployment controls
Product
IT service or resource
Products
list
Users see what products they can launch
Portfolio
Admins create collections of products
Provisioned
products
Users can update or perform service actions
AWS Service Catalog administrator
AWS Service Catalog end user
AWS Service CatalogS I M P L I F I E D P R O V I S I O N I N G W O R K F L O W
AWS Service Catalog
Enabling self-service via AWS & ITSM tools
Users browse and
request AWS services
Administrators procure,
publish, and govern AWS
services
Operators monitor and
manage AWS services
AWS
Marketplace
AWS Service
Catalog
AWS Cloud
Amazon
EC2Amazon S3
Amazon
WorkSpaces
Amazon
SageMaker
Amazon
RDS
Amazon
EMR
AWS IoT
Core
1 2 3
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Builder task—self-service using ServiceNow
AWS Cloud
AWS Service
Catalog
AWS Service Catalog
AWS Service Catalog
Users, groups, roles
Tags
1
2 3
(e.g., start, stop, terminate)
Default, custom, tag library
Order Amazon
EC2 instance
Connector sends the request from
ServiceNow to AWS Service Catalog
Summary
Familiar, easy-to-use, self-service interface to:
• Provision or request AWS resource(s)
• Manage AWS resource(s):
• Self-service update and terminate
• Stop, start, reboot an AWS product (e.g., Amazon WorkSpaces, Amazon EC2)
• Snapshot of Amazon EBS storage volumes
• Workflows and approvals automatically triggered
Resources
Blogs
Managing Amazon WorkSpaces by integrating AWS Service Catalog with ServiceNow
Enhancing configuration management at Verizon using AWS Systems Manager & AWS Service Catalog
Scheduling Provisioning and Termination of Amazon EMR Clusters with AWS Service Catalog Connector for ServiceNow
Auto-populate instance details by integrating AWS Config with your ServiceNow CMDB
Learn how to leverage Amazon CloudWatchalarms to create an incident in ServiceNow
Blogs (cont’d)
How to enable self-service Amazon WorkSpaces by using AWS Service Catalog Connector for ServiceNow
Current Documentation
AWS Service Catalog Connector for ServiceNow
Create an approval workflow for AWS Service Catalog in ServiceNow
YouTube
Verizon presentation:
https://www.youtube.com/watch?v=B6UWXCK4FfU
Thank you!
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Ron Davis
[Questions] SC BD Team
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.