SUITEPOINT! CUSTOMER LOYALTY PROGRAM

BUILD YOUR CUSTOMER BASE AND SHOWCASE YOUR BRAND!

Who doesn’t love a rewards program? Some of the world’s largest and most successful retail food companies use rewards programs to incentivize customers. So, what about healthcare? With the growing trend for rewards programs, especially among a key demographic like millennials, there is an opportunity in the healthcare retail market to elevate customer and employee satisfaction, and retailers don’t want to pass it up!

IMPROVE RETENTION AND BRAND AWARENESSOffering a loyalty program is a great way to improve customer retention and create brand loyalty. Not only will it increase existing customer participation but also draw new customers to your retail spaces. Likewise, building a successful retail environment entails creating brand awareness and a loyalty program helps establish visibility of your retail brand among your customer base. The fact that patrons, who are being incentivized, are also willing to spend more is a valuable indication that a loyalty program will drive traffic to your retail locations, resulting in greater retail revenue.

SUITEPOINT! CUSTOMER LOYALTY PROGRAM www.computrition.com

USER-FRIENDLY REWARDS PROGRAMOur Customer Loyalty Program, a user-friendly add-on module to the SuitePoint! Point-of-Sale system, was developed specifically for healthcare retail operators to incentivize customers based on the frequency of their purchases and even reward hospital employees for making healthy food choices. After all, a loyalty program is only beneficial when your customers use it.

What’s even more beneficial is customers can easily access their rewards information via a wide range of smartphone devices, without the hassle of downloading additional applications!

HOW IT WORKSThe rewards methodology for this module is simple and consists of building a point per dollar (PPD) program in which points are accrued based on the total dollar value of purchases and rewards are earned after a customer reaches a certain number of points. Essentially, the more purchases a customer makes, the more rewards they will earn towards discounts on applicable retail transactions! Integration capabilities with SuitePoint! Account Connect gives users the ability to conveniently view and manage their reward point progress, available rewards accrued, reward expiration dates, and a history of rewards for retail transactions all from the palms of their hands.

This Customer Loyalty Program will help you incentivize at another level by providing a rewards program that works alongside other widely-used retailers, like Starbucks® Rewards. Customers will be sure to thank you for dual points earned with their other existing retail accounts!

EQUIPPING RETAIL STAFFNot only is this a rewards program that customers will love to use, but program administrators will appreciate how customizable and functional it is. Retail staff can modify settings for the points per dollar spent, rewards earned for total point value, expiration date and control eligibility of retail locations that can participate in the program. Further incentives can be offered, like bonus points on certain items groups.

The point-of-sale experience is also enhanced as cashiers can verify program eligibility by scanning the customer’s loyalty card, employee badge, or simply entering their phone number. Specific color highlights and rewards icons help cashiers quickly identify which items are rewards-eligible directly from the SuitePoint! register screen. Likewise, providing rewards information like projected points value, available rewards dollar value and rewards expiration dates will help staff boost retail customer service!

CUSTOMIZE YOUR CARDS!Leverage Computrition’s partnership with eCard Systems to order loyalty cards and customizable gift cards to enhance your brand awareness!

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