building a field quality program · kick ass beer 100 7.0 conøratulathons. this score requirem en...
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Building a FieldQuality Program
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Building a FieldQuality Program
Matt MeadowsDirector of Field Quality
New Belgium Brewing CompanyDraught Beer Quality Ambassador
Matt LaibsonField Quality Manager
Ballast Point Brewing Company
David MunroNational Field Services Manager
Bell’s Brewery
Neil WitteOwner Craft Quality Solutions
BA Quality AmbassadorDraught Beer Quality Ambassador
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What Field Quality basics would be helpful for any brewery to implement
regardless of size, beer style, and budget?
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Who do you educate/train?How does this add value to your brewery’s role in the three-tier
system?
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TRAINING AT ALL THREE TIERS
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How do you convey your brewery’s Quality standards and priorities in the
field? What systems are in place to promote feedback and improvement?
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Can you give us an example where your Field Quality Program
enacted positive change?
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Key Take-Aways1. DEVELOP STANDARDS
Record a set of standards that make sense for your brewery and prioritize them.
2. TRAIN AND EDUCATETrain your internal teams and work your way to training
wholesalers and then finally retailers.
3. CLEARLY COMMUNICATEClearly communicate your expectations; and be diplomatic, objective, and non-emotional when communicating results.
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Q & A