building a pro volunteer habitat

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Building a pro- volunteer habitat Margie Bradley Abigail Elder Jennifer Johnson

Post on 14-Sep-2014

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Talk delivered to the Northwest Oregon Volunteers Administrators Association (NOVAA)

TRANSCRIPT

Page 1: Building a pro volunteer habitat

Building a pro-volunteer habitat

Margie BradleyAbigail Elder

Jennifer Johnson

Page 2: Building a pro volunteer habitat

Volunteer Ecosystem

Who is at the top of the food chain?

Page 3: Building a pro volunteer habitat

Who is

your boss?

Who does your boss answer to?

Page 4: Building a pro volunteer habitat

Share an experience you’ve had as a volunteer.

What did you get from that experience? How did the organization help (or hinder) you meet that

intellectual/emotional need?

Page 5: Building a pro volunteer habitat

• Expensive• Time-consuming• High turnover• Take up space• Unskilled• Undependable• Security risk• “Free labor”

• Fear of dependency

• Fear of unions

Volunteers as Free Labor

Page 6: Building a pro volunteer habitat

• Engagement• Grow skills• Socialize• Meet new people• Try something new• Be recognized• Give to a worthy cause• Fulfill a requirement

• Valued customers

• Part of our mission

Volunteers as

People We serve

Page 7: Building a pro volunteer habitat

Tualatin Public Library

Page 8: Building a pro volunteer habitat

Tualatin Culture Change

Expectations of staff for how we serve volunteers

Betty Stallings Training

Page 9: Building a pro volunteer habitat

MANAGE UP! • You are the experts!• Ask for what you

need!• Be specific!• Show me the

possibilities! • Manage me and the

rest of the staff!

Page 11: Building a pro volunteer habitat
Page 12: Building a pro volunteer habitat

Change & The Brain

The Elephant has the strength

to move

The Rider attempts to

direct the action

Page 13: Building a pro volunteer habitat

Good: Long-term planning, direction

Bad: Indecisive, limited power

Page 14: Building a pro volunteer habitat

Good: Energy, drive, instinct, motivation

Bad: lazy, skittish, short-sighted

Page 15: Building a pro volunteer habitat

People problems may really be situation problems

Page 16: Building a pro volunteer habitat

Laziness may be exhaustion

Page 17: Building a pro volunteer habitat

Direct the Rider

Page 18: Building a pro volunteer habitat

Keep it simple

Page 19: Building a pro volunteer habitat

Resistance may be lack of clarity

Page 20: Building a pro volunteer habitat

Follow the bright spots

What’s working well?

Page 21: Building a pro volunteer habitat

Script the critical moves

Page 22: Building a pro volunteer habitat

What are some small moves that you could ask of staff?

What are some small moves that you could ask of your boss?

Page 23: Building a pro volunteer habitat

Tualatin’s Small Moves

• Smile and greet volunteers

• Wear your nametag

• Ask someone what they did the last time they volunteered.

Page 24: Building a pro volunteer habitat

Point to the destination

Page 25: Building a pro volunteer habitat

Motivate the Elephant

Page 26: Building a pro volunteer habitat

Find the Feeling

Punishment loses its sting; help me feel good about my role in serving volunteers

Page 27: Building a pro volunteer habitat

Find the Feeling

Help me to know volunteers as individuals

Page 28: Building a pro volunteer habitat

Shrink the Change

Tualatin: Don’t need to be best friends with volunteers.Ask volunteers about their pets. Ask them about the weather.

Page 29: Building a pro volunteer habitat

Grow people

Page 30: Building a pro volunteer habitat

Link identity to serving volunteers

Page 31: Building a pro volunteer habitat
Page 32: Building a pro volunteer habitat

Shape the Path

Page 33: Building a pro volunteer habitat

How can you make the RIGHT thing the EASIEST thing?

Page 34: Building a pro volunteer habitat

Tweak the Environment

Margie brought tours to me, rather than relying on me to initiate greetings.

Page 35: Building a pro volunteer habitat

Build Habits

Daily Stand-up Meetings

Page 36: Building a pro volunteer habitat

Rally the Herd: Behavior is contagious

We are off to a great start! Let’s build on that success!

Page 37: Building a pro volunteer habitat

Pro-Volunteer Habitat

MANAGE UP!

Shape the Path

Motivate the

Elephant

Direct the Rider

Volunteers are not

free labor

We serve volunteers

Page 38: Building a pro volunteer habitat