building a social agency

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Page 1: Building a Social Agency

The presentation will begin shortly…

Page 2: Building a Social Agency

#socialagency

Who are these people talking to me?

Jim [email protected]

Eric Boggs@ericboggs

argylesocial.com

Page 3: Building a Social Agency

#socialagency

Details• Jim will lead Q/A at the end of the call.• Tag your tweets/questions with #socialagency.• We’re recording this shin dig.• We’ll send an email follow up to everyone.

• Argyle is @argylesocial.• Jim is @jtobin.• Eric is @ericboggs.

Page 4: Building a Social Agency

#socialagency

30-Second Ignite Commercial

Page 5: Building a Social Agency

#socialagency

30-Second Argyle CommercialThe Social Marketing Practices of

the Internet Retailer 500

Feb 23 – details via email soon

Page 6: Building a Social Agency

The Ignite Story

Page 7: Building a Social Agency

#socialagency

Jim has been doing this a while…

Page 8: Building a Social Agency

#socialagency

Evolution of the Firm, Market, & Clients

http://store.glennz.com/

Page 9: Building a Social Agency

#socialagency

Evolution of the Firm, Market, & Clients

Key Takeaways:• Find your niche and exploit it.• Focus, focus, focus.• Have the discipline to say “no”.

Page 10: Building a Social Agency

Building a Social Agency

Page 11: Building a Social Agency

#socialagency

Pitching Your Services

http://store.glennz.com/

Page 12: Building a Social Agency

#socialagency

Pitching Your Services

Key Takeaways:• Win with ideas first, then, win with

experience.• Share your expertise freely, • Walk the walk – win with your social

content.

Page 13: Building a Social Agency

#socialagency

Delivering Value to the Client

http://store.glennz.com/

Page 14: Building a Social Agency

#socialagency

Delivering Value to the ClientKey Takeaways:• Plan strategically from the start.• The Ignite Method –

http://ar.gy/ignitemethod

Page 15: Building a Social Agency

#socialagency

Saying No

http://store.glennz.com/

Page 16: Building a Social Agency

#socialagency

Saying No

Key Takeaways:• Choose your specialty and stick with

it.• Know thy self…then know the client.• Dumb money won’t build a long-term

value.

Page 17: Building a Social Agency

#socialagency

Working With the Client

http://store.glennz.com/

Page 18: Building a Social Agency

#socialagency

Working With the Client

Key Takeaways:• Clearly define the relationship– The Client sets the business objectives. – Your agency delivers.

• Create workflows & feedback loops. Use them.

• Make friends with the PR team.

Page 19: Building a Social Agency

#socialagency

Scaling Your Operation

http://store.glennz.com/

Page 20: Building a Social Agency

#socialagency

Scaling Your Operation

Key Takeaways:• Scaling is by far the hardest part.• Culture eats strategy for lunch.• Celebrate the wins.

Page 21: Building a Social Agency

The Social Agency Great Beyond

Page 22: Building a Social Agency

#socialagency

Social Moves Downstream

http://store.glennz.com/

Page 23: Building a Social Agency

#socialagency

Social Moves Downstream

Key Takeaways:• What do you have to say that is

interesting?• Think beyond platforms, think about

outcomes. • Done well, social is an enabler for

SMBs.

Page 24: Building a Social Agency

#socialagency

A Rapidly Changing Business Model

http://store.glennz.com/

Page 25: Building a Social Agency

#socialagency

A Rapidly Changing Business ModelKey Takeaways:• Recognize the competition.• Wins come down to road vs. narrow

focus.

Page 26: Building a Social Agency

#socialagency

A Growing Social Footprint

http://store.glennz.com/

Page 27: Building a Social Agency

#socialagency

A Growing Social Footprint

Key Takeaways:• Expect more changes…• The platform isn’t the solution.• Remember POST:– People, Objective, Strategy, Technology

Page 28: Building a Social Agency

#socialagency

Questions & Answers & Thanks!The Social Marketing Practices of

the Internet Retailer 500

Feb 23 – details via email soon