building better lives through goodwill€¦ · excellence in safety in 2012. palmetto goodwill was...

20
Building Better Lives Through Goodwill Goodwill Industries of Lower South Carolina 2012 Annual Report

Upload: others

Post on 27-Jun-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

Building Better Lives Through Goodwill

Goodwill Industries of Lower South Carolina

2012 Annual Report

Page 2: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

weLCome To GoodwILL

In 2012, Palmetto Goodwill continued its tradition of building better lives through the power of work. Each year, Goodwill strives to improve the lives of people who have disabilities and other barriers to employment. Through the support of donations from our community, Goodwill

was able to further mission services and touch more lives than ever before.

Goodwill expanded mission services in 2012 by building three new retail stores and opening four new Job Link Centers. Retail stores in Carolina Forest, Knightsville and Orangeburg created 75 new jobs in South Carolina. Job Link Centers in Carolina Forest, North Myrtle Beach, Johns Island and Knightsville helped to increase the number of people who received job training and employment services from Goodwill.

Goodwill provided services to 37,506 people and placed 801 people into new jobs in 2012. As we step into 2013, we look forward to helping more individuals through our Job Link Centers and providing services through community outreach events.

In 2012, Goodwill was recognized by NISH for its dedication of putting people to work. Goodwill received the Performance Excellence in Quality Work Environment award for the program Goodwill implemented in 2011. We were honored to receive the award that recognizes one organization each year for its commitment to supplying employees with disabilities enhanced employment opportunities, improved wages and upward mobility.

Your donations and support are the driving force behind building better lives through Goodwill. Each time you shop, donate and volunteer with Goodwill, you advance the lives of veterans, community homeless, and individuals with disabilities and other barriers to employment. In this annual report, we are honored to introduce you to Goodwill’s 2012 Legacy Award winners, who have all experienced the true power of work by overcoming obstacles and achieving success.

Thank you for your contributions to Palmetto Goodwill. With your help, we continue to build better lives and help people achieve their full potential through the dignity and power of work!

Robert G. SmithPresident & CEO

Patrick BryantChairman of the Board

Page 3: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

mISSIonTo help people achieve their full potential

through the dignity and power of work!

vISIonTo be the primary community resource for

training and employment of people seeking

economic independence and improved

quality of life.

vALueSCentered around the belief that work forms

the foundations of our relationships with

others. work affects our self esteem and

allows us to become successful contributing

members of our community.

Page 4: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

A Look AT The numBeRSPercentage of earned revenue that funded Goodwill’s mission

Number of people who received services from Goodwill

Number of people with disabilities that received employment services

Number of people who received educational services

Number of people placed into jobs

Number of veterans enrolled in Operation Independence

Number of clothing vouchers issued

Value of clothing vouchers issued

Number of veteran and community homeless served at the Stand Down Against Homelessness

Number of low-income seniors served through the Golden Angel Tree program

Number of pounds of reusable goods kept out of SC landfills

Number of tons of e-waste diverted from SC landfills

Number of retail stores

Number of Job Link Centers

Number of contract sites

91%

37,506

3,342

1,438

801

22

11,012

$385,420

2,100

1,210

16,646,240

600,000

27

14

15

demoGRAphICS of peopLe SeRved

male47%

female53%

African American59%

white32%

other Race6%

unreported/unknown2%

native American

1%

Asian or Pacific Islander

.5%

45-5417%

35-4415%

25-3419%

16-2420%

55 & over14%

unreported/unknown1%

0-1111%

12-153%

ethnicity AgeGender

Page 5: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

91%

37,506

3,342

1,438

801

22

11,012

$385,420

2,100

1,210

16,646,240

600,000

27

14

15

numBeRS By ReGIon

Tri-County Region

Grand Strand Region

Lower Savannah Region

Lower midlands Region

# of people Served

# of people placed into Jobs

17,2788,4938,6553,080

4202168976

# of Clothing vouchers Issued

6,7941,0012,0481,169

# of Services provided

39,12120,10922,4026,663

Palmetto Goodwill’s territory covers 18 counties in eastern South Carolina. Goodwill currently operates retail stores or provides services within Beaufort, Colleton, Charleston, Dorchester, Berkeley, Orangeburg, Sumter, Florence and Horry Counties, with a total of 27 retail stores and 14 Job Link Centers within these counties.

For a complete listing of locations, visit PalmettoGoodwill.org

Page 6: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

A yeAR In RevIewCreating jobs and expanding services

Palmetto Goodwill expanded mission services by opening three new retail stores and four new Job Link Centers in 2012.

The Carolina Forest, Knightsville and Orangeburg communities welcomed new retail stores that created 75 new jobs in South Carolina. These stores bring our total number to 27.

Goodwill also opened Job Link Centers in Carolina Forest, North Myrtle Beach, Johns Island and Knightsville. People who live in those communities now have access to free job training and employment placement services. Palmetto Goodwill now operates 14 Job Link Centers.

Building new partnershipsGoodwill worked with a number of organizations in 2012 to serve more people throughout lower South Carolina.

In North Myrtle Beach, Goodwill and the North Myrtle Beach Chamber of Commerce hosted a job fair. Employers recruited for more than 1,278 positions throughout the Grand Strand, accepted

1,346 applications and hired 17 individuals on-site.

Goodwill also partnered with UNITS Moving and Portable Storage to create an even easier way to donate to Goodwill. UNITS now picks up donations in a complimentary portable storage container. UNITS also facilitated an auction that raised $2,820 for Goodwill. Celebrity auctioneers Dan and Laura Dotson of the A&E Network’s Storage Wars hosted the auction, which featured 10 storage containers full of items.

During the holiday season, Goodwill partnered with the Old Santee Canal Park for the Celebrate the Season Light Show. Goodwill sponsored a light display, and in return, the Old Santee Canal Park gave a monetary donation to Goodwill. When Goodwill received the check, they were pleased to share half of the money with South Carolina Special Olympics.

exhibiting excellenceGoodwill was presented with several awards for exceptional programs in 2012.

The National Council on Work Centers Excellence presented Contracts Manager Brendan Ryan with the Management Excellence award in May. This award recognizes an individual within the AbilityOne network

who has demonstrated national leadership.

Nathan Brown accepted the AbilityOne/NISH National William M. Usdane Award in 2012, which recognizes individuals with significant disabilities whose lives have been positively impacted by NISH or AbilityOne. Nathan is an employee in the contract services department at the Naval Weapons Station Galley in Goose Creek.

NISH recognized Goodwill’s contracts department by awarding it with the Performance Excellence in Quality Work Environment award for 2012. Goodwill holds 13 AbilityOne contracts and has been working with AbilityOne and NISH for more than 29 years.

expanding opportunitiesGoodwill’s contracts department expanded job opportunities for people with disabilities in 2012 by adding additional AbilityOne contracts.

Early in 2012, Goodwill signed a contract with Shaw Air Force Base to provide aseptic management system services at the base’s veterinary facility. Goodwill now holds five contracts with Shaw Air Force Base that provide training for Goodwill program participants. Other services Goodwill provides to the base are food services, shelf stocking and mail room services.

Palmetto Goodwill partnered with the Richmond Virginia Goodwill to bid on a contract that will provide food services for the Navy. The Virginia-based contract is a full-service food contract that will provide additional job training programs and services.

Goodwill also negotiated a new AbilityOne contract in Orangeburg that provides grounds maintenance and custodial management services for the Army Reserve center. It marks the first grounds maintenance contract for Palmetto Goodwill.

Goodwill’s contract services department held 15 contracts in 2012 and looks forward to providing job training and services to even more people with disabilities in 2013.

Page 7: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

Palmetto Goodwill offers a number of programs that directly serve people in the community and strives to support other community-based organizations.

Second Time Around fashion ShowIn April, Keep Dorchester County Beautiful (KDCB) and Goodwill hosted the Second Time Around Fashion Show. The event celebrated Earth Day by featuring recycled items and highlighting Goodwill’s “second time around” fashions. After raising money through a Goodwill trunk show, fashion show, and silent auction, KDCB and Goodwill presented the Summerville Miracle League with a $500 donation.

undy 500 motorcycle Charity RideThe Undy 500 garnered more support in 2012 than any previous years. Goodwill’s fourth annual motorcycle charity ride boasted record participation and revenue. On a sunny day in September, 543 people rode motorcycles through the Lowcountry in support of homeless and struggling veterans. The bikers and community donated 3,600 pieces of undergarments that were distributed to

struggling and homeless veterans during the Stand Down Against Homelessness.

Stand down Against homelessnessThe Ralph H. Johnson VA Medical Center and Palmetto Goodwill hosted the 14th Annual Stand Down Against Homelessness in North Charleston in October of 2012. The event assisted more than 2,100 struggling veterans and community homeless. Goodwill provided more than $75,000 worth of clothing vouchers during the two-day event.

Goodwill’s Nevermore masquerade Goodwill’s Nevermore Masquerade furthered efforts to aid veterans and people with disabilities. The evening of culinary delights and cocktails featured a play about the eerie life of writer Edgar Allen Poe, a Goodwill trunk show, and a silent auction. Funds raised benefitted Goodwill’s Operation Independence program and the South Carolina Special Olympics. President and CEO Robert Smith presented Paula Byers of the Special Olympics with a check for $7,000.

Golden Angel TreeIn December, Goodwill supported local senior citizens through the Golden Angel

Tree program. With generous donations from the community, Goodwill was able to distribute gift bags to 1,210 seniors in need. The holiday gift bags included blankets, socks, towels, washcloths, winter clothing, toiletries, and non-perishable food items.

Supporting the community Awarding excellenceCollege of Charleston presented Palmetto Goodwill with a Business Education award that recognized Goodwill for outstanding contributions to Fort Dorchester High School. Goodwill partners with local high schools in a volunteer-based program designed to help high school students transition into work environments.

Three Palmetto Goodwill employees were also recognized for completing the NISH E-Learning Challenge. Employees worked toward a goal of completing 367 collective E-Learning hours, and those who completed at least six hours were entered into a drawing.

The South Carolina Chamber of Commerce awarded 36 Goodwill retail and contracts locations with certificates for excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority.

Recycling responsiblyPalmetto Goodwill is happy to report that it diverted 600,000 tons of e-waste out of landfills in 2012. Throughout the year, Goodwill hosted e-waste and shred events in Charleston, Bluffton, Florence and North Myrtle Beach that provided the community with a safe, responsible and secure method of recycling e-waste and disposing of personal documents.

Shred companies provided document shredding services while Goodwill information technology technicians collected hard drives and wiped them clean using Department of Defense software. Companies that Goodwill partnered with in 2012 included Shred 360 in the Tri-County area and South Coast in the Lower Savannah area.

Goodwill also continued its partnership with Dell to responsibly recycle computer equipment that could not be refurbished and resold. When Goodwill receives a computer donation, the hard drive is wiped clean and the computer is then refurbished and resold at Goodwill’s Computer Works store. The Computer Works store also sells refurbished cell phones, gaming systems, printers and other electronics.

Page 8: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

donated Goods Goodwill’s Donated Goods division creates revenue to support job training and employment services as well as provide on-the-job training to people with disabilities and other barriers to employment. In 2012, Goodwill’s Donated Goods division provided employment to 202 people with disabilities and paid a total of $8,931,115 in wages and benefits.

Page 9: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

mIChAeL ReIdGraduate of the year

michael Reid says he possesses an animal instinct that has helped him survive the military, a failed marriage, addictions and life on the streets. “I’ve seen things I don’t care to talk about. I’ve survived,” he said. After he hit what he calls rock bottom, Michael rebuilt his life

with Goodwill’s help.

Michael volunteered to join the army after he graduated high school in 1975. He served in Germany immediately following basic training at Fort Jackson. “I became a soldier…. I was in the military five years, six months and 28 days,” he said.

After leaving the army at age 22, he traveled to New York where he held a few different jobs. He later moved to other states, eventually making his way back to South Carolina. “The drinking, alcohol and drugs started in Virginia,” he remembered.

As a result of his addictions, Michael became chronically homeless. “The things I’ve seen are horrible. People died in my arms. The streets of Charleston beat me down,” he said. Eventually Michael realized he was tired of his lifestyle of drugs, alcohol and sleeping outside. “I put my foolishness aside and sought help,” he said.

His first step was to enroll in Alcoholics Anonymous through the Ralph H. Johnson VA Medical Center. The VA led him to Goodwill where he registered for Custodial University. Through the program, he gained janitorial skills by cleaning Goodwill retail stores at night and developed work skills that put him on a new path. Because of this work experience with Goodwill, he earned housing through the VA.

After completing the custodial program, Michael was offered a job as a day porter at Goodwill’s Community Service Center, where he has worked full time for more than one year. Michael was also a recent recipient of a car through Goodwill’s Wheels To Work program. “Goodwill is a light source. I’ve been given a chance to expand my horizons. Now I’m able to help my loved ones and my family,” he said.

Grateful for the help Goodwill has given him, Michael says he takes pride in his job and feels lucky to be a part of Goodwill. “At Goodwill, you see people’s lives change in front of you,” he said.

Page 10: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

Contract ServicesGoodwill’s Contract Services division provides work opportunities for people with disabilities and disadvantages through AbilityOne and commercial contracts. Currently, Goodwill provides food service, custodial services, warehouse operations, mailroom services, shelf stocking and grounds keeping at 15 contract sites. The Contract Services division employs 265 people with disabilities and paid a total of $8,029,731 in wages and benefits.

Page 11: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

fRedRICk GAILLARdAchiever of the year

fredrick Gaillard’s life began upside down. Before he was born, doctors realized he was breech and would need to be delivered by a complicated and dangerous emergency caesarian section. As a result, he underwent multiple eye surgeries as a child, and a learning disability landed him

in special education classes in school. As a teenager, he was diagnosed with Diabetes after suffering a life-threatening diabetic coma.

Throughout his life, Fredrick’s family members knew he was shy, but they encouraged him to join ROTC and help the football team in high school. “Even if he couldn’t play on the field, he could get out there on the sidelines and help the coaches,” said his aunt, Penney Hill.

After high school, Fredrick watched his friends continue their education and find jobs. With his certificate, he encountered barriers to employment that his friends with diplomas did not.

Fredrick did not let the obstacles in his life knock him off his feet. He knew his struggles were no excuse to be left behind. He worked hard to obtain his driver’s license. He got involved with his community by volunteering at his church. He helped a family member recover after an immobilizing surgery. He went to Vocational Rehabilitation to seek a job. “Fredrick never wanted to say, “I can’t; instead, he thought, ‘I can try my best,’” said Penney.

After months of searching with Vocational Rehabilitation, Fredrick found a job stocking shelves at the Charleston Air Force Base commissary through Goodwill. Though the job wasn’t easy at first, Fredrick never gave up. He commutes an hour from home to work and consistently arrives early. His supervisor reported that his efficiency increased from 45 percent to 95 percent in two years.

“When I first started, I was pretty nervous, but after I had been there, I learned if you don’t understand something, they’ll help you,” he said.

The job with Goodwill helped Fredrick build a better life outside of employment as well. For the first time ever, the 31–year–old lives in an apartment on his own, without family. He also manages his own bank account and looks forward to obtaining a GED and buying a car.

“The opportunity to be gainfully employed is Fredrick’s biggest success,” Penney said. “He has blossomed because he’s learned independence, maturity and confidence. Goodwill has brought out the best in Fredrick.”

Page 12: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

workforce developmentGoodwill’s Workforce Development division provides job training and employment services to the public through Job Link Centers as well as individualized career counseling for people with disabilities and barriers to employment. Goodwill partners with agencies, such as Adult Education, to provide educational services including Work Keys and GED prep. Struggling veterans are provided employment services through Operation Independence.

Page 13: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

SueLene GuILeSGoodwill works!

Suelene Guiles noticed her car’s radio volume sounded low one afternoon as she drove home from a normal day at her job with Blue Cross Blue Shield. She turned up the volume but the sound remained the same. When she got home, she realized other sounds were not as loud

as they should be.

After close to a year of testing and doctors’ appointments, Suelene accepted that she had completely lost hearing in her right ear and no one could determine a medical reason. Hearing in her other ear had also begun to fail gradually. The new understanding set off a spiral that led Suelene to depression. She enrolled in a government disability program and was prescribed medication for her emotional state.

“After a while, I decided to get myself together,” she said. Suelene had supported her family for decades and knew she could get back into the workforce. She went to Goodwill’s Florence Job Link Center and learned about Experience Works, a program that helps seniors with barriers to employment find job training. Through that program, she trained at Goodwill’s Florence retail store for three months before being hired into a permanent position.

With Goodwill’s help, she rebuilt her life. “When I found out the values that Goodwill stood for and its mission, I became excited and knew it was the place for me.”

At first, her disability prevented her from communicating effectively with customers, but as she continued to work, Suelene improved with help from Goodwill resources. She collaborated with the store management and Goodwill’s Workforce Development department to target areas of weakness and establish a plan to assist her in meeting standard requirements of her duties.

After working with Goodwill for several months, Suelene learned many facets of the retail industry. “I started at the register with no experience, but now I can do everything except the forklift,” she joked. Suelene obtained more than a job with Goodwill—she became braver and more self-assured. “I have gained confidence being around people. Deaf doesn’t matter at Goodwill….I’m not afraid and I’m not ashamed,” she said.

Suelene’s daughter noticed a change as well. “My mother was more of an introvert, but I watched her become more extroverted at Goodwill.” Co-workers began asking Suelene for advice, and customers looked forward to seeing “Miss Sue” behind the register.

Suelene’s new confidence led her back to a position with Blue Cross Blue Shield after working at Goodwill for less than two years. “I’ll always be grateful to Goodwill,” she said.

Page 14: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

CIndy SCARBoRouGhemployee of the year

during her first interview in 2006, Cindy Scarborough felt like she belonged at Goodwill. After growing up in a military family and marrying a man in the Navy, her patriotic side drew her to

Goodwill’s mission, especially the homeless veterans program.

Cindy began working with Goodwill in 2006 as a human resources generalist. In 2009, she became Goodwill’s training coordinator and was promoted to human resources manager in May 2010.

Throughout her six years with Goodwill, Cindy has stayed involved with staff training. In her current position, she finds coaching and mentoring management staff the most fulfilling. “I think that’s where I’ve made the biggest difference and impact in the organization,” she said.

Cindy also appreciates the support she receives from her “Goodwill family.” She admits she may not have restarted her bachelor’s degree coursework after 33 years without encouragement from her Goodwill mentor, Peggy Smith. “For any organization to survive and continue to prosper, it comes down to speed of the leader, speed of the pack,” she said. “I think that’s why Goodwill is so successful—because of the leadership,” she added.

RoBeRT CALCoTevolunteer of the year

many people who drive through the James Island Goodwill donation center look forward to saying hello to volunteer donation attendant Robert Calcote. Robert steadily devotes three days each

week to volunteer at Palmetto Goodwill.

“Robert has a positive attitude, is very reliable and does anything you ask,” said James Island store manager Mike Miller. Robert volunteers in all facets of the retail store, but his favorite activity is assisting in the back room and helping donors place their donations into bins.

“I see my neighbors all the time at Goodwill,” he said. He also enjoys working with the James Island team of volunteers and employees. “I’ve made friends through Goodwill,” he added.

Robert’s other duties include assisting with processing donations and cleaning.

When the Charleston native isn’t volunteering at Goodwill, he’s playing golf with Special Olympics, helping his parents with yard work or enjoying a nice day on the boat.

mAGhAn JohnSonBarbara Banks Customer Service Award

for five years, Maghan Johnson has exhibited a positive personality and energetic attitude while working in Palmetto Goodwill’s Donated Goods division.

Maghan makes a point to speak to each customer who walks in the door. Co-workers describe her as service-oriented and employees look to her as a leader. She helps train new employees and is always looking for ways to improve the store and customers’ experience at Goodwill.

“Customers love to see her smiling face,” said Carolina Forest store manager Mavis Phillips.

Because of her excellent leadership and customer service skills, Maghan was recently promoted to a lead store associate and is the recipient the Barbara Banks Customer Service Award for 2012.

This award was established in 2012 in honor of Barbara Banks, who retired after 25 years of dedicated service to Goodwill and its mission of serving people with disabilities.

Page 15: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

Ten years ago, Goodwill integrated an Employment Assistance Plan into their benefit package and began a partnership with Family Services. David Geer and his professional staff of counselors provide behavioral health services, financial literacy training, consumer credit counseling, and other services

to help Goodwill employees and clients maintain successful employment and an improved quality of life.

Goodwill’s partnership with Family Services has expanded beyond the employee program to also include Family Service’s Homeless Prevention/Supportive Housing Program. This program helps struggling and/or homeless veterans that are enrolled into Goodwill’s Operation Independence program meet their housing needs. Programs such as Lease on Life, Home to Stay and Supportive Services for Veterans are all designed to provide permanent supportive housing to chronically homeless individuals.

All of Family Services’ programs are designed to create sustainability in the community, however, the Homeownership Resource Center is one program that stands out and was recently named number one in the nation for the work they do in providing consumers with financial literacy services.

The mission of Family Services is to empower individuals and families to gain and sustain assets and to become or remain functionally independent—a mission that compliments Goodwill’s mission of helping people achieve their full potential through the power of work. Both organizations seek to help individuals become self-sufficient, contributing members of the community; all leading to a better quality of life and stronger communities.

The next phase of this meaningful partnership includes collaboration with Trident United Way to help families move from financial instability to self-sufficiency through a series of services all under one roof. Goodwill is fortunate to have such strong support from an organization that does so much for the community and who is so deserving of Goodwill’s Partnerships for People award.

C&k SySTemSCorporate partner of the year

In 2011, Goodwill began searching for a Point of Sale (POS) system that would better suit their retail business and provide the flexibility to grow. Looking for more than just a service provider, Goodwill sought a partner that understood their needs and would support its mission. That partnership

was found in C&K Systems, a value added reseller of Counterpoint software.

C&K has grown to be one of the largest and most successful NCR Retail Partners in the nation with well over 500 customers and 5,000 Counterpoint users in locations throughout the US and the UK. To better serve its customers, C&K has sales and support offices in seven states with their corporate offices located in Chesapeake, VA and Murrells Inlet, SC.

Kevin Bowden and his team of professionals have tailored a POS system for Goodwill that provides a quick check out experience for customers, points tracking for the customer loyalty program and automatic discounts for seniors and veterans on Wednesdays. C&K’s team also developed reports that provide an efficient method of tracking sales within Goodwill’s accounting system. They are currently in the process of building a new donor program that Goodwill will implement later this year. It is with great pleasure that Goodwill presents the 2012 Corporate Partner of the Year award to C&K Systems.

“It has been a rare pleasure to have been involved with the Palmetto Goodwill retail point of sale implementation. From personally seeing one of my neighbors benefit from the work programs provided at the Queens Harbor store, to working with the staff and management of Palmetto Goodwill, the entire experience has been very gratifying and rewarding for my staff and me.”

- Kevin Bowden, President/CEO

fAmILy SeRvICeSpartnerships for people

Family Services, Inc.

Page 16: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

wILLIAm k. peRRy2012 hall of fame Inductee

william “Bill” K. Perry was instrumental in the facilitation of Goodwill’s first Strategic Plan. As the Board Chair, Bill presided over the CEO succession process in 1998 as Merrill

Kinder, 16–year Goodwill CEO, retired. After serving twelve years as a board member, Bill went on to help more than 30 other Goodwills across the country in developing new customer service initiatives.

This honor was bestowed upon William K. Perry in recognition of his dedication and support of the mission of Goodwill Industries and the communities we serve.

BoARd of dIReCToRS & exeCuTIve offICeRS

Officers directors Leadership TeamPatrick BryantBoard ChairGo To Team

Ann ElishVice ChairKapstone - Charleston Krafts

Lisa DeVeauxSecond Vice ChairFirst Federal

Robert PhillipsTreasurerNBSC Bank

George E. Temple IVSecretaryLS3P Associates

Edward CarducciImmediate Past ChairHospitality Management Consultant

Robert G. SmithPresident & CEOGoodwill Industries of Lower SC

Donna BarfieldCarolina Waste and Recycling

John M. Bleecker Jr.Attorney, Bleecker Law Offices

Reta J. BoettnerRetired Executive/Teacher

Rudy GillFirst Reliance Bank

Ron KrebsSouth Carolina Department of Insurance

Richard MahonRalph H. Johnson VA Medical Center

Gary McManus

Dr. Salvatore MoscatelloSouthCoast Gastroenterology

Mike SaboeThe Culinary Institute of Charleston at Trident Technical College

J. Ralph SwindalHyland, Ruddy & Garbett CPAs

John G. Conklan, Jr.Chief Financial Officer

Chuck HudsonChief Information Officer

James E. HughesVice President, Mission ServicesSouthern Region

Reginald HughesVice President, Commercial Services

Cindy KauffmanInterim Vice President, Donated Goods

Tina MarshallVice President, Corporate Relations & Corporate Compliance Officer

Rick E. ShelleyVice President, Mission Services Northern Region

Peggy SmithVice President, Human Resources

Page 17: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

Leadership Team

ThAnk you

By donating to Goodwill, you are doing much more than just funding and supporting training and employment programs—you are helping to build better lives.

Thank you for your contribution, whether through the donation of funds, goods or in-kind services. Because of your support, Goodwill is able to provide job training and employment services to struggling veterans, community homeless and people with disabilities and other barriers to employment.

Corporate Benefactors $5,000+

mission Benefactors $2,500 to $5,000

Community program Benefactors up to $1,000

Benefits Consulting GroupCarolina Office SystemsDavid E. Looper Construction

Piedmont CompaniesSouthwind Commercial Real EstateThe Ceres Foundation

mission Benefactors $1,000 to $2,500

Robert & Gwen Smith

BB&T

BB&T Boyle-Vaughan Insurance

Benchmark SolutionsBlue Cross Blue Shield of SCCarolina Sound CommunicationsCarolina Waste and Recycling

Delta DentalElliott DavisNorkett Store FixturesSandra and Perry Cashion

Selective InsuranceSoutheastern Paper Group

17 North Roadside KitchenAdventure MarketingAll Star DeliAnn ElishArt JewelsAssurantBarbara BanksBeads on CannonBlu Restaurant & BarBojanglesBoone Hall PlantationBrendan RyanBruce WilliamsC&K SystemsCharles CummingsCharleston County Park & RecCharleston GrillCharleston National Golf ClubCharleston Sailing Charters “Fate”Charleston StageCharlie McBrideCheryl GourdineChris AntonChris PopoliChristine Crosby Fine ArtChuck HudsonColucci’s Jewelry FactoryCool Cat CaféCroghan’s Jewel Box, IncCynthia KauffmanDale KrolDavid SmithDavid YarboroughDebra Lewis

Diane McGuireDouglas AlgeDrayton HallDulce J. FaheyElla HallEmily GibbonsErin AylorEvalena CohenFirst FederalFrancis Marion Hotel Gardner OrthodonticsGibbs Museum of ArtsGold’s Gym James IslandGrazeHeidi Anglin GoughHenrietta WildeboerHerald Office SolutionsIda SmileyJ. Henry Stuhr, Inc.James HambrightJames KingJames MaysJames YoungJanet KidwellJeffery PerrootsJenifer JenkinsJenna PurcellJeremiah CallahanJim HughesJohn BleeckerJohn ConklanJohn D MartiniJoint Venture Estate JewelersJulia Santen

Julius HinesJustin DelaneyKay DickersonKing WebberL SchwartzLawrence TuriskLea BrownLegend Oaks Golf & Tennis ClubLeo O’NealLewis JohnsonLinda CravenLinda ZieglerLorain Tascoe-BeyLow Country Harley-DavidsonLS3PM D MarchantMagnolia Plantation & GardensMavis PhillipsMickey AdamsNorma SmithOld South Carriage Co.Oscar’sPeggy BuccyPeggy SmithPhyllis KeeneyPivotal FitnessPoogan’s PorchPro BenefitsPro GolfPure BarreRed’s Ice HouseReginald HughesReta BoettnerRick Shelley

Rita SchmittRiverTowne Country ClubRosanne and Hampton SmithRosen, Rosen, HagoodRosetta VinsonSandra LeverSlingers LLCSonoco RecyclingSouth Carolina AquariumSouth Carolina Federal Credit UnionSouth Windermere Garden ClubSoutheastern GalleriesSouthern BellesSouthwest AirlinesSpiritLine CruisesStella NovaSteve LovetteSummerville Country ClubSuzanne GordonTante BrownThe Little Gym of Mt. PleasantThe South Carolina StingraysTina MarshallTom WrightTotal WineTrico Landscape and SupplyTrudy WattsTumbleston Photography StudiosValerie AgnewVerdeanis CookVicki WolfeWayne LeslieWilliam Heafner

Page 18: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

2012 fInAnCIAL RepoRT

what the Community Invested in Goodwill

Donated Goods $36,840,625

Commercial Services $12,532,268

Job Training & Placement Services $479,485

Miscellaneous Contributions & Fundraising $1,214,676

Total $51,067,054

what Goodwill Reinvested Back in the Community

Job Training & Placement Services $2,398,431

Donated Goods $28,102,230

Commercial Services $10,870,897

Community Relations $424,078

Occupancy & Administrative Support for Programs $3,567,683

2012 Community Investment $45,363,319

Future Mission Reinvestment Reserves $5,703,735

Total $51,067,054

when you donate to Goodwill, you are helping to create revenue that provides job training and employment services to people in our communities. Over 90 percent of the revenue generated through the sale of donated goods and commercial contracts funds Goodwill’s mission of helping people

achieve their full potential through the dignity and power of work!

Palmetto Goodwill provided job training and employment services to over 37,500 people in 2012 and placed over 800 people into new jobs. During the year, Goodwill opened three new retail stores, providing additional jobs, reducing waste and generating mission revenues. Goodwill responded to the needs of our communities by opening four new Job Link Centers where people can access free employment assistance and technology.

Goodwill further served those in need through community outreach events. Over 2,100 struggling veterans and community homeless received assistance during the annual Stand Down Against Homelessness event. The Golden Angel Tree program provided over 1,200 disadvantaged seniors with holiday gift bags. Palmetto Goodwill also provided over 11,000 clothing vouchers valued at $385,420 throughout 2012. But it is only through the continued support of donors that Goodwill is able to expand its reach and help build better lives.

donated Goods72%

Commercial Services

24%

miscellaneous Contributions &

fundraising2%

Job Training & placement Services

1%

program and Services 91%

occupancy & Administrative Support for programs

8%Community Relations

1%

Page 19: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

what Goodwill Reinvested Back in the Community

helping people achieve their full potential through the dignity and power of work!

Page 20: Building Better Lives Through Goodwill€¦ · excellence in safety in 2012. Palmetto Goodwill was honored to stand among companies that make safety a priority. Recycling responsibly

2150 Eagle Drive, Bldg 100 | North Charleston, SC 29406

PalmettoGoodwill.org | [email protected]