building creative teams: motivation engagement and retrospectives

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Building Creative Teams Motivation Engagement & Retrospectives Cara Turner South Africa Agile Coach | User Group Chairman | Rigorous Tinkerer

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Page 1: Building Creative Teams: Motivation Engagement and Retrospectives

Building Creative Teams

Motivation Engagement

& Retrospectives

Cara Turner South AfricaAgile Coach | User Group Chairman | Rigorous

Tinkerer

Page 2: Building Creative Teams: Motivation Engagement and Retrospectives

Three sections: The Mechanics

How do we generate new ideas?

Motivation at Work

Rethink the Retro as a creative tool

Page 3: Building Creative Teams: Motivation Engagement and Retrospectives

What is a retrospective?

continuous improvement

goalsSMART

regular

inspect & adapt

collaborativesafe space

gather data insights

actions

Page 4: Building Creative Teams: Motivation Engagement and Retrospectives

How do we generate new ideas?

it's all in the mind

Page 5: Building Creative Teams: Motivation Engagement and Retrospectives

We have ideas all the time…BE

ING

CRE

ATIV

E

Page 6: Building Creative Teams: Motivation Engagement and Retrospectives

Existing neural networks:

Our decision-making framework

BEIN

G C

REAT

IVE

Threat, stress

Things that limit creative thinking

Time

Page 7: Building Creative Teams: Motivation Engagement and Retrospectives

Things that help us let go

imagining the future

novelty

laughter

metaphor

BEIN

G C

REAT

IVE

playdissonance

Page 8: Building Creative Teams: Motivation Engagement and Retrospectives

Having an idea: Metaphor

Metaphor helps us to:

create language for things we know

instinctively

Dissonance: Force new connections

Create new options

BEIN

G C

REAT

IVE

Page 9: Building Creative Teams: Motivation Engagement and Retrospectives

Having an idea: Imagine the futures

BEIN

G C

REAT

IVE

Visualization is a key skill for creative thinking

Page 10: Building Creative Teams: Motivation Engagement and Retrospectives

Strengthening NetworksBE

ING

CRE

ATIV

E

Experience &

Repetition

Play & Association

Build habit

Page 11: Building Creative Teams: Motivation Engagement and Retrospectives

One good idea creates another

BEIN

G C

REAT

IVE

Page 12: Building Creative Teams: Motivation Engagement and Retrospectives

Innovation is SocialBE

ING

CRE

ATIV

E

Chance favours the connected mind

Page 13: Building Creative Teams: Motivation Engagement and Retrospectives

To generate breakthrough ideas

BEIN

G C

REAT

IVE

Interrupt our existing patterns

Create new patternsincorporating creative thinking

Collaborate to shape and share ideas

Page 14: Building Creative Teams: Motivation Engagement and Retrospectives

Read more…

• James Zull– The Art of Changing the Brain– From Brain to Mind

• John Medina: Brain Rules• Mihaly Czichzentmihaly: Flow• Daniel Kahneman: Thinking, Fast and Slow

BEIN

G C

REAT

IVE

Page 15: Building Creative Teams: Motivation Engagement and Retrospectives

Motivation at Work

Building a creative-supportive work environment

Page 16: Building Creative Teams: Motivation Engagement and Retrospectives

Ingredients for creative thinking

Trust

Engagement

Drive

Bet: how my work will be valued - > what I will share

whether I feel valued - > how I'll collaborate

the value I find in my work+ trust & engagement - > what I’ll invest of myself

MO

TIVA

TIO

N

Page 17: Building Creative Teams: Motivation Engagement and Retrospectives

Demotivation at WorkM

OTI

VATI

ON

Page 18: Building Creative Teams: Motivation Engagement and Retrospectives

Building Trust, Engagement & Drive

Trust: ABCD

Engagement: SCARF

Drive: AMP’d

MO

TIVA

TIO

N

Page 19: Building Creative Teams: Motivation Engagement and Retrospectives

Trust: ABCD

Ken Blanchard - ABCD Trust Model™ “The Foundations”

Connected

Able

Dependable

Believable

MO

TIVA

TIO

N

what I will share

Page 20: Building Creative Teams: Motivation Engagement and Retrospectives

Engagement: SCARF

David Rock SCARF Model: “Comfort”

Autonomy

Fairness

Status

Relatedness

Certainty

MO

TIVA

TIO

N

how I'll collaborate

Page 21: Building Creative Teams: Motivation Engagement and Retrospectives

Drive: AMP

Autonomy

Mastery

Purpose

Daniel Pink Drive:“AMP’d & Ready to Go”

MO

TIVA

TIO

N

what I’ll invest of myself

Page 22: Building Creative Teams: Motivation Engagement and Retrospectives

Trust, Engagement & Drive• Intrinsically motivated• Collaborative• Skilled team• Ripe for Creativity

MO

TIVA

TIO

N

Page 23: Building Creative Teams: Motivation Engagement and Retrospectives

How do you get that?M

OTI

VATI

ON

Page 24: Building Creative Teams: Motivation Engagement and Retrospectives

Use the Retrospective…

Trust

Able

Believable

Connected

Dependable

Engagement

Status

Certainty

Autonomy

Relatedness

Fairness

Drive

Autonomy

Mastery

Purpose

MO

TIVA

TIO

N

Page 25: Building Creative Teams: Motivation Engagement and Retrospectives

Self motivating team

TrustAblegrow skills

Believableattainable goals

Connectedshared adventure

Dependableshow up, participate

EngagementStatuscelebrate improvements

Certaintyset target, measure success

Autonomychoose how

Relatednesscontribute; share adventure

Fairnessparticipate, attainable

DriveAutonomychoose challenges

Masteryunderstanding, improvements, skills

Purposeclear target, team benefit

MO

TIVA

TIO

N

Page 26: Building Creative Teams: Motivation Engagement and Retrospectives

Read more…

• Daniel Pink: Drive• David Rock: Your Brain At Work• Ken Blanchard: Trust Works• Patrick Lencioni: The 5 Dysfunctions of a Team• Edward Deci: Why We Do What We Do

MO

TIVA

TIO

N

Page 27: Building Creative Teams: Motivation Engagement and Retrospectives

Rethink the Retro

as a creative tool

Page 28: Building Creative Teams: Motivation Engagement and Retrospectives

Evolution of the Retrospective

RETR

OSP

ECTI

VES

Page 29: Building Creative Teams: Motivation Engagement and Retrospectives

Inspecting and Adapting 1.0Telling our stories

RETR

OSP

ECTI

VES

Page 30: Building Creative Teams: Motivation Engagement and Retrospectives

Inspecting and Adapting 2.0

Close

Explore information, insights and ideas about the topic

Narrow the focus, valuable & practical,

clarify actions

DivergentOpen Convergent

RETR

OSP

ECTI

VES

Understanding, Collaboration, Facilitation

Page 31: Building Creative Teams: Motivation Engagement and Retrospectives

Inspecting and Adapting 2.0

Agile Retrospectives – Esther Derby & Diana Larson 2006

Set the Scene

Close the Retrospective

Gather Data

Generate Insights

Decide what to do

RETR

OSP

ECTI

VES

Understanding, Collaboration, Facilitation

Page 32: Building Creative Teams: Motivation Engagement and Retrospectives

Inspecting and Adapting 3.0

Make the retro a tinkering space

Play

RETR

OSP

ECTI

VES

Create our stories

Page 33: Building Creative Teams: Motivation Engagement and Retrospectives

Inspecting and Adapting 3.0RE

TRO

SPEC

TIVE

S

ComplexitySystems thinkingDesign thinking

Innovationetc...

Develop fluency and flexibility

Make the retro a tinkering space

Page 34: Building Creative Teams: Motivation Engagement and Retrospectives

“Retro-Spective”

Where (some of) the data is

Looking back…..

RETR

OSP

ECTI

VES

Page 35: Building Creative Teams: Motivation Engagement and Retrospectives

The Agile Principle

“At regular intervals the team

reflects on how to become more effective

then tunes and adjusts its behaviour accordingly”

- The Agile Manifesto

RETR

OSP

ECTI

VES

Page 36: Building Creative Teams: Motivation Engagement and Retrospectives

What if: we make future our focus?RE

TRO

SPEC

TIVE

S

Page 37: Building Creative Teams: Motivation Engagement and Retrospectives

“By [implementing our goal] we expect [this result]”

What we’ll see if we’re right

/ What we’ll see if we’re wrong

(Pass conditions)

(Fail conditions)

Write a Goal hypothesis

RETR

OSP

ECTI

VES

The Future (1) Explicit Bets

[review results]

Page 38: Building Creative Teams: Motivation Engagement and Retrospectives

What could we do to make this happen?

How can we prepare?

Resilience

RETR

OSP

ECTI

VES

The Future (2) Imagine the Futures

What could we do if this happens?

Page 39: Building Creative Teams: Motivation Engagement and Retrospectives

The Future (3) Getting Really Creative

RETR

OSP

ECTI

VES Ideate

Page 40: Building Creative Teams: Motivation Engagement and Retrospectives

ValidateEvaluate

Elaborate

Creative Thinking Format

Ideate

Select

Open

RETR

OSP

ECTI

VES

Page 41: Building Creative Teams: Motivation Engagement and Retrospectives

Activities you can try

IdeatoonsFalse Faces Forced Connection

Body storming Product Box

Lego

Ritual Dissent

Lean canvasEmpathy Map

Improv

IDEOMatrix

RETR

OSP

ECTI

VES

CombininationsPerspective shift

DissonanceImagination Visualization

Page 42: Building Creative Teams: Motivation Engagement and Retrospectives

What does that look like?RE

TRO

SPEC

TIVE

S

Page 43: Building Creative Teams: Motivation Engagement and Retrospectives

Open: Improv

Stories: Accept and Build

Improv Story

Improv Drawing

“Yes, and…”

RETR

OSP

ECTI

VES

Seeding

Page 44: Building Creative Teams: Motivation Engagement and Retrospectives

Ideate: Generate ideas

• Ideatoons• False Faces• Forced Connection

RETR

OSP

ECTI

VES

Page 45: Building Creative Teams: Motivation Engagement and Retrospectives

Ideate

State the challengeClarify the frame

Shift the thinking perspectiveReassess what we knowDraw new connections

RETR

OSP

ECTI

VES

Page 46: Building Creative Teams: Motivation Engagement and Retrospectives

Ideate: Ideatoons

List attributes

State challenge Need more ice cream

Draw symbols

Ice cream delivery service Instant ice creamSend ice-cream to a loved-one Sweet mix that you mix & freeze instantly

hungry delivery urgency

love packaging cold

sweet

Experiment with combinations

hungry delivery urgency

love packaging cold

sweet

RETR

OSP

ECTI

VES

delivery love packagingcoldsweet

Page 47: Building Creative Teams: Motivation Engagement and Retrospectives

Ideate: False faces

List assumptions

How could the world be different for the reverse to be true?

Reverse (write in the negative)

We send a build twice per sprint

“We don’t send a build twice / sprint”

Only send one build / sprint

We could change our sprint length & send one build per sprint

State challenge Client reprioritizes then loses touch with planning

-> Sprint length is three weeks

Client could build on demand –> upload changes to a central server

Prioritizing new work delays planned work

Send multiple builds / sprint

RETR

OSP

ECTI

VES

Page 48: Building Creative Teams: Motivation Engagement and Retrospectives

Elaborate: Try ideas out

• Body Storming• Lego• Product Box

RETR

OSP

ECTI

VES

Page 49: Building Creative Teams: Motivation Engagement and Retrospectives

Elaborate: Body storming

Surfaces tacit assumptions

Act out an interaction with the product

Experiential Prototyping

RETR

OSP

ECTI

VES

Capture as you go

Overall shape of the ideaQuestions to answer

Page 50: Building Creative Teams: Motivation Engagement and Retrospectives

Validate

• Empathy Map• Ritual Dissent / Play the Critic• Lean Canvas

RETR

OSP

ECTI

VES

Page 51: Building Creative Teams: Motivation Engagement and Retrospectives

Validate: Empathy Map

Surfaces incorrect assumptions & hidden opportunities

Flesh out the detail; picture the future

RETR

OSP

ECTI

VES

Page 52: Building Creative Teams: Motivation Engagement and Retrospectives

Evaluate

• IDEO - Feasibility• SAFE / BOLD

RETR

OSP

ECTI

VES

Page 53: Building Creative Teams: Motivation Engagement and Retrospectives

EvaluateRE

TRO

SPEC

TIVE

S

Page 54: Building Creative Teams: Motivation Engagement and Retrospectives

ValidateElaborate

Creative Thinking Format

Ideate

Select

Open

RETR

OSP

ECTI

VES Evaluate

Page 55: Building Creative Teams: Motivation Engagement and Retrospectives

Retrospectives 3.0

Focus on Play rather than problems

Focus on Ideas rather than analyses

Focus on the Future rather than the past

RETR

OSP

ECTI

VES

Page 56: Building Creative Teams: Motivation Engagement and Retrospectives

Read more…

• Michael Michalko: Thinkertoys• Patricia Ryan Madson: Improv Wisdom• Dave Gray: Gamestorming• Edward De Bono: How to Have Creative Ideas• Esther Derby & Diana Larson: Agile Retrospectives• Jean Tabaka: Collaboration Explained• Norm Kerth: Project Retrospectives

• facilitatingagility.com - tastycupcakes.com innovationgames.com - retromat.com

RETR

OSP

ECTI

VES

Page 57: Building Creative Teams: Motivation Engagement and Retrospectives

So what does all this mean?

Page 58: Building Creative Teams: Motivation Engagement and Retrospectives

To change our futures

in a motivating environment

have a practical play structure

supporting creative thinking

and create our own stories…

Page 59: Building Creative Teams: Motivation Engagement and Retrospectives

to Linda Rising

whose talks at Agile India 2013

inspired this talk

Book: Fearless ChangePatterns for Introducing New

Ideas

special thanks

Page 60: Building Creative Teams: Motivation Engagement and Retrospectives

Cara TurnerCape Town, South

Africa

Get in Touch

projectcodeX.co sugsa.org.za

twitter: @cara_fayefacilitatingagility.comslideshare.net/carafaye

Creative geniuses do not wait for the gifts of chance;

instead, they actively seek the accidental discovery.

- Michael Michalko