Developing and Building a Virtual Law Practice

Chicago Bar AssociationMay 15, 2013Stephanie Kimbro

Empowered Consumers

Stephanie L. Kimbro - Copyright (c) 2013

Good Customer Service =

Communicating and being accessible using methods that are currently embraced and relied upon by clients.

They are used to using social media with friends and family online.

Username:

Password:

LOGIN

Secure Client Portal

Traditional Firm w/Virtual Law Office

Virtual Law Office - Home Office

Risk vs BenefitClients seeking online legal

services will find and retain an online offering regardless.

•Lawyers focus on the value they provide to clients and learn to be more flexible using alternative and complementary delivery methods.

What is the Market for Online Legal Services?

What is a Branded Network?

Build Your Brand; Share Your Story

http://www.youtube.com/watch?v=DQ-4tMF30e0

Adding Branded Networks to Your Marketing Strategy

Future innovations in the delivery of legal services will include more

applications to allow the public to directly interact with a lawyer online.

Contact Stephanie Kimbro skimbro@burton-law.com @StephKimbro virtuallawpractice.org

Author of:•Virtual Law Practice: How to Deliver Legal Services Online, ABA (2010) •Limited Scope Legal Services: Unbundling and the Self-Help Client, ABA (2012)•Consumer Law Revolution: The Lawyer’s Guide to Online Marketing Tools, ABA (Summer 2013)