building human capacity wsis 2008 20 th may 2008

InternationalTelecommunicationUnion

Committed to Connecting the World

Building Human Capacity WSIS 2008 20th May 2008

by

Mike NxeleMike Nxele

Human Resources OfficerInternational Telecommunication Union

This material do not necessarily reflects the views of the ITU or its membership.

2international telecommunication union

Helping the world communicate

20 May 2008

Agenda

HCB Mandate Building Human Capacity Worldwide E-learning Centre of Excellence ICTI Projects TAP on Telecom Training Agreements Global Symposium Contributing to Capacity Building



20 May 2008

Human Capacity Building

The anchor of all Successful Human Endeavour.

The thread running through all the WSIS Action Lines and the Success of the MDG’s

If all the other Activities are the “Hardware”, Human Capacity building is the “Software”



20 May 2008

Mandate:

To assist countries in strengthening their human, institutional & organizational capacity through HRM/D activities

To address capacity development needs of policy-makers, regulators, senior executives and managers of operators and telecom/ICT-service providers

To promote and apply appropriate mix of e-learning, information technologies and traditional training methods



20 May 2008

5 m

ajo

r ta

sks

5 m

ajo

r ta

sks Transfer of knowledge

Sharing of experiences and know-how

Assistance to strengthen the human resource and training

functions

Dissemination of information

Human capacity building special initiatives

Mandate (cont’d):



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Building Human Capacity Globally

Other eLearning PlatformOther eLearning Platform

ITCIITCI

ECEC

Training AgreementsTraining Agreements

HRD/M programme 5HRD/M programme 5

Training SessionsTraining SessionsT0TT0T

CoEsCoEs

ITU eLearning ITU eLearning PlatformPlatform

Face to FaceFace to Face (Workshops)(Workshops)

Managers and high level professionals from Telecom Sector: Administrations, Operators, Regulators, etc

Students, Technical Staff, Young entrepreneurs (focus on women, youth and disabled populations)

DAP (Doha action

plan)

Delivery MechanismDelivery Mechanism

Target PopulationTarget Population

Projects

Networks of Regional and Networks of Regional and Local ExpertsLocal Experts

e-CLICse-CLICs

InitiativesInitiatives

Programming



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Creating HR Communities Building a network of HR managersnetwork of HR managers to

respond to the evolving HR trend; Creation of an HR virtual communityHR virtual community to

discuss common-interest topics; Strengthening of the HR function of HR function of

regulatory authoritiesregulatory authorities; Organization of regional meetings on

new trends new trends in the HRM/HRD function; And development of

training evaluation training evaluation modelsmodels to identify the training impact in the working environment.



20 May 2008

Some HCB Initiatives and Projects

ITU e-Learning Platform Centre of Excellence (CoEs) ToT (Tap on Telecom) (TOT) HR e-Communities Internet Training Centres Initiative (ITCI) e-Community Learning & Information

Centres



20 May 2008

ITU e-Learning Platform Since 1995 Since 1995 as a tool to deliver distance training

in developing countries. Major goals: Promoting the e-Learning Promoting the e-Learning

cultureculture in the telecommunication sector and to develop training programstraining programs.

Each year more than 1000 participantsmore than 1000 participants are trained through more than 50 on-line courses per year in different domains.

Applied to different projects and initiatives, carried out in collaboration with telecom telecom companies, universities, companies, universities, research institutes and research institutes and administrationsadministrations.

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international telecommunication union


20 May 2008

The ITU e-Learning Platform

Online training in 8 major areas:Online training in 8 major areas: e-Services, Human Resource Development,

Rural connectivity, IP awareness, Spectrum Management, Regulatory Issues, Technology awareness, Business Management

Postgraduates programmes:Postgraduates programmes: Strategic Management of Telecommunications

online Telecommunications Technologies online

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20 May 2008

The ITU e-Learning Platform

0 200 400 600 800 1000

Business Management

Technology Awareness

Regulatory Issues

Spectrum Management

IP Awareness

Rural Connectivity

Human Resources

e-Services

year 2006

year 2005

Participants by DomainsParticipants by Domains

Participants: 1200 Training Providers: 35 Beneficiary countries: 60 Beneficiary Org.: 200

Key Figures for 2006:

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20 May 2008

Centers of Excellence NetworkTowards the Global Excellence Network

Regional mechanisms aimed at strengthening the capacity within each region in order to develop high-level know-how and expertise in telecommunication policy regulatory issues corporate managementadvanced telecommunication technology

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20 May 2008

The Centre of Excellence Network

….A newStrategyas of January 2007….

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20 May 2008

Evolution of the Centres of Excellence

Implementation of the Second Phase worldwide: Closure of 5 on-going projects and development of 4 new Project Documents

The aim of the first phase was to establish a regional mechanism aimed at strengthening the capacity, within the region, to develop high-level know-how and expertise in telecommunication policy, regulatory matters, management and advanced telecommunication technology.

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20 May 2008

Evolution of the Centres of Excellence

The objective of the second phase is to reinforce the self-dependence and sustainability of the established network of training providers (CoE Nodes) offering advanced training opportunities at cost for the different Players of the Telecommunication Sector in the concerned Regions

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20 May 2008

Phase 2 CoE

CoE (ASP) approved on 29th March 2007. CoE (AMS); CoE (Europe); CoE (Arab)

approved in December 2007 . CoE Africa due for Launch in June 2008. New CoE for Spanish and Portuguese

Speaking Africa due for launch in June 2008 with funding from the Spanish and Portuguese Governments.

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20 May 2008

5 major ITU Recommendations:

Implementation of an “umbrella” project facilitating the dissemination of best training resources and closer links among the CoE Nodes from different networks

A stable CoE Coordination Unit for each Region. An increased self-dependence of each Node/ Leading

Country in implementing a given CoE Programme A Pricing strategy tailored to the regional context. Part-time Coordination to be organized in relationship

with the self-dependence of the nodes, or Project Management transferred to the Regional HR Officer when applicable).

The Centre of Excellence Network Strategic Guidance 2008

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20 May 2008

The Centre of Excellence Network Strategic Guidance 2008

Towards the global Excellence network:

Aggregation of new worldwide Partnerships improving the cost-effectiveness of the CoE products

Diversification of the CoE products facilitating the certification of the acquired skills

Partners inputs to be more closely integrated in the implementation / reinforcement of the CoE mechanism

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More than 2500 ICT experts 2500 ICT experts trainedtrained

More than 170 trainings170 trainings planned in 2008in 2008

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The Centre of Excellence Network

0

200

400

600

800

1000

1200

AFE AFF AMS CEE CIS

2004

2005

2006

Nu

mb

er

of

Part

icip

an

ts

Centre of Excellence

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20 May 2008

Human Capacity Building Training 3225 ICT Professionals Trained in 200780% through Centers of Excellence Network

AmericasAmericasArgentina (2), Bolivia, Bresil,

Chile, Colombia (3), Costa-Rica,

Ecuador, Perú, Bolivia,

Honduras, Trinidad & Tobago,

Uruguay (2), Venezuela

2007: 16232007: 1623

Africa Africa DakarNairobi

2007: 6432007: 643

Arab StatesArab StatesDamascus, Cairo,

Amman, Tunis, Bahrain

2007: 245 2007: 245

EuropeEuropeBulgaria, GreecePoland

Romania

CISCISBelarus,Russia,

Kazakhstan, Ukraine

2007: 4102007: 410

Asia-PacificAsia-PacificDamascus, Cairo,

Amman, Tunis, Bahrain

2007: 281 2007: 281

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20 May 2008

The ITCI Project in Partnership with CISCO

ITC Initiative for Developing Countriesfor Developing Countries launched in May 2001 in partnership with Cisco Systems.

To provide students and professionals in developing countries with affordable trainingaffordable training in Internet Protocol (IP) networking.

There are now 66 centres66 centres, in 56 countries56 countries More then 4,000 graduates4,000 graduates 20 centres 20 centres have been expanded expanded to include varied

curriculum such as cabling, wireless and IT essentials

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20 May 2008

New Phase of ITCI Project

ITU and Cisco propose building on the success of their existing strong partnership by extending and expanding their collaborative efforts to support ICT- related Human Capacity Building in Developing Countries in accordance with the resolutions adopted at WTDC-06 in Doha.

This project aims to enable, extend and employ the students and graduates of the Internet Training Centres (ITCs) by a series of parallel programs which address new centres, extension of existing centres, soft skills training, entrepreneurship development, employment and income generation. Within all of these program categories, special emphasis will be put on assisting women, youth and disabled populations.

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20 May 2008

The ITCI Project

LATIN AMERICA and CARIBBEAN

Academies 9Graduates: 339Continuing students:

470Female percentage:

24.5%Active Instructors: 41Female Instructors: 10

ASIA PACIFICAcademies 21Graduates: 532Continuing students:


19.2%Active Instructors:

53Female Instructors:

11

AFRICAAcademies 17Graduates: 1369Continuing students:


36.4%Active Instructors: 65Female Instructors: 12

EASTERN EUROPE & CIS

Academies 12Graduates: 410Continuing students:


22.25 %Active Instructors: 46Female Instructors: 8

Legends Local Academy-44 Regional

Academy-22

Expanded Academy-20

MoC Academy-19 Data as of Sept 2006

ARAB REGIONAcademies 7Graduates: 441Continuing students:


24.37%Active Instructors:

26Female Instructors: 6

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Technical Assistance Program for developing countries

Objective: Next Generation Telecom Networks

Building Economic Prosperity through Knowledge and Innovation

TAP ON TELECOM

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20 May 2008

Tap on Telecom

A partnership between IIT, the International Telecommunication Union and its Centre of Excellence

Network, with thesupport of the Canadian Government

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20 May 2008

Tap on Telecom

TAP ON TELECOM is a tool provided to the CoEs to expand their services to their

customers;TAP ON TELECOM is an opportunity provided to organizations and ICT professionnals to

acquire key knowledge and develop strategic competencies in the context of Next

Generation Networks.

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20 May 2008

In June 2008, TAP ON TELECOM will be 4 years old…

48 workshops in 36 months;Almost 1,500 participating professional from more than 60 countries by end of 2007;Covering English-speaking Africa, French-speaking Africa, the Arab Region, Latin America and the Caribbean;Now Also in Europe and CIS

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20 May 2008

VoIP?

MPLS? (QoS)

WirelessNetworking?

Transition towardsNext Generation

Networks?IP Cyber Security? WLAN 802.11?

IPv6?

Fiber OpticNetwork?

WIMAX?

IMS?

IPTV?

Internetworking?

Regional priorities are the TAP ON TELECOM focus in each activity program

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20 May 2008

The TAP ON TELECOM hands-on approach… through remote access to IIT platform

Remote access to IIT’s Montreal Lab for training on Fiber Optics Remote access to IIT’s Montreal Lab for training on Fiber Optics Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical

Testing, Network Monitoring and Performance ManagementTesting, Network Monitoring and Performance ManagementA VPN Gateway (Hosted in a Virtual Machine on the Teacher’s laptop) will be installed to interconnect the classroom Ethernet network setup to the IIT LAB network.

Tap on Telecom

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20 May 2008

ITU/IIT Partnership and CoE Network

Focus onregionalpriorities

Hands-On Training

Innovation Program

IIT Mobile Labs

Remote Access to IIT

Network

ICT Professional

Key Elements of the TAP ON TELECOM Project

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20 May 2008

EU-ITU Internet Training Centers

A project jointly funded by the EC & ITU to provide skills in open source technologies and open source technologies and promote entrepreneurshippromote entrepreneurship.

140-hour course140-hour course – using a blended learning approach to build skills

Online curriculum developed on “How to build e-Secure Web-Based How to build e-Secure Web-Based ServicesServices” Student Module Instructor Module Learning Tracking Utility

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20 May 2008

Training Agreement Partners

Purpose: To provide training and education to high and middle level managers in management as well as technical subjects.

For a training agreement to be signed, the costs are shared three ways: The partner offers the tuition free of charge

ITU assists with the accommodation

The participant’s organization provides the airfare.

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20 May 2008

Training Agreement Partners

United Kingdom Telecommunications Academy;

Telecommunication Executive Management Institute of Canada (TEMIC);

United States Telecommunications Training Institute (USTTI)

Abdus Salam International Centre Theoretical Physics (ICTP) in Trieste;

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20 May 2008

HRD/HRM Global Symposium

When: Every two years

Why: To consider how we can develop the necessary human capacities required to support the

challenges ahead in the ICT Society.

Who:For Senior Human Resource Development Professionals in the ICT sector -

Government, Regulators, Operators, and Manufacturers - who are directly concerned with the impact and consequences of the sector’s evolution in their respective organizations.

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20 May 2008

Global HR Development Symposium on

More information and registration:More information and registration:

http://www.ituglobalsymposium2008.infohttp://www.ituglobalsymposium2008.info

Human Capital DevelopmentHuman Capital Development21-25 July 200821-25 July 2008Coventry, UKCoventry, UK

Main Topics for Discussion:Main Topics for Discussion: The Policy and Regulatory Challenges ICT applications and their impact on

the Human Capital Technology Trends and related HR

requirements Knowledge Transfer Strategic HR Management

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20 May 2008

Global HR Development Symposium on

More information and registration:More information and registration:

http://www.ituglobalsymposium2008.infohttp://www.ituglobalsymposium2008.info

Human Capital DevelopmentHuman Capital Development21-25 July 200821-25 July 2008Coventry, UKCoventry, UK

Main Topics for Discussion:Main Topics for Discussion: Call for Participation Call for Papers

Partial Fellowships available Approx 150 participants already

registered. Registration is on Line.

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20 May 2008

WORKING GROUP ON HUMAN RESOURCES DEVELOPMENT WGHRD)

Established by WTDC()6) under Resolution 40

Mandate to support HRD in implementation of HRD Programs and facilitate access to the reservoir of Human Resources Skills Resident in the membership.

First WGHRD , meeting was in February 2008 during !3th TDAG meeting

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20 May 2008

WGHRD 2008 ACTION PLAN

A 4 point Action Plan agreed upon in supporting HRD activities Globally.

One is a study on current and future Human resources practices and trends among the membership, and extent of coordination in the implementation of WSIS Action Lines. Assess state of readiness for the Information Society

Questionnaire ready for Dispatch. Report to be ready by the time of the Symposium.

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20 May 2008

Be ITU Partner in Building Capacity Provide Expertise for

any of the listed domains in any/all regions of the world in any language (English, French, Spanish, Russian, Arabic, Chinese). To participate, lead, contribute to the workshops and CoE activities.

distance learning, web-based curricula, e-learning courseware and tools. To serve as a tutor for any of the online courses that we conduct in the various domains.

Contribute Reference/Training Material for

Online training course/content for the E-learning Platform.

Content in other forms such as providing relevant reference materials.

Project expansion Pilot initiatives New projects

New Opportunities forWin-Win Partnership

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20 May 2008

Data Information Knowledge

Increased participation

ITU Relevance

New Topicsfor SGs

NewMembership

New Ways for Building

Capacity in ICT

New Ideas

NewsMeetings Resources

CommunitiesPromotion

ACADEMIA ACADEMIA

PUBLIC SEC. PUBLIC SEC.

INDUSTRYINDUSTRY

R&D R&D

MISCELLANEOUSMISCELLANEOUS

CIVIL SOC.CIVIL SOC.

ACADEMIA ACADEMIA

PUBLIC SEC. PUBLIC SEC.

INDUSTRYINDUSTRY

R&D R&D

OTHERSOTHERS

CIVIL SOC.CIVIL SOC.

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20 May 2008

International Telecommunication

Union

Thank You

Mike Nxele

<[email protected]>