building more transparent & effective government: the case study of washington, dc
DESCRIPTION
The Nation's Capital has been recognized as a leader in embracing technological innovation to promote more transparent and effective government. Vivek Kundra, the Chief Technology Officer of Washington, DC -- named one of the nation's top 25 CTOs by InfoWorld -- will provide insight into his approach to technology management, using tools like cloud computing, Google Maps, and YouTube and management strategies such as the recent "Apps for Democracy" initiative. Washington, DC has partnered with Google to use several innovative technologies that help the city save money and make information more accessible both to employees and the public. What you will learn: * Innovative ways Washington, DC is increasing transparency & improving city services * Cost-effective Google technologies that can help your agency better share information with employees or citizens Speakers: * Vivek Kundra, CTO, Washington, DC * David Mihalchik, Business Development Manager, Google FederalTRANSCRIPT
1
Welcome to our webcast today – we will begin momentarily.
Building More Transparent & Effective Government:
The Case Study of Washington, DC
Building a more transparent & effective government
Speakers
• David Mihalchik, Business Development Manager, Google
• Rob Mancini, Program Manager, Citywide Messaging, District of Columbia
Google: the company
• More than 20,000 employees
• Billions of dollars invested in R&D annually
• The world's 4th largest manufacturer of servers
• Dozens of datacenters
Our mission: To organize the world's information and make it universally accessible and useful.
Google products
• Hundreds of millions of searches each dayo The world's largest search indexo Every 4 hours we index and add
or refresh as much data as is in the entire US Library of Congress.
• 13 hours of video uploaded to YouTube each minute
• #1 mapping site in the world
• Tens of millions of users rely on Google for email service, spam filtering, and anti-virus
• Over 400 million downloads of Google Earth
Google Confidential and Proprietary
Time
UserSatisfaction
Consumer Tech
Business/Govt Tech
An interesting phenomenon
Google Confidential and Proprietary
Time
UserSatisfaction
Consumer TechBusiness/Govt Tech
powered by
Where Google can help
Google Confidential
Apps
• Helps organizations harness innovative Google technologies to deliver valuable productivity tools quickly to their employees and customers.
Search Geospatial
Google Enterprise
Google Confidential and Proprietary
Department of Commerce
Department of Defense
Department of Education
Department of Energy
Department of HHS
Department of the Interior
Department of Justice
Department of Labor
Department of Transportation
Department of Treasury
Department of Homeland Security
Department ofVeterans Affairs
Every Executive Cabinet Agency
Web (.gov)
Senate
TreasuryDHSFEMA
JusticeAgricultureEnergy
HHSFDANIST
DOTFAAUSPS
StateUsinfo.gov
Intranet
Senate
TreasuryDHSFEMA
JusticeAgricultureEnergy
HHSFDANIST
DOTFAAUSPS OIG
Google Earth
Interior
NPSF&WArmy
EPADHSFEMA
USCGEnergyNGA
CommerceNOAANASA
State
Selected federal government customers
Selected state government customers
Google Confidential and Proprietary
What is driving new IT projects
Demand cost-effective solutions.Budget Deficits
Require energy-efficient solutions.Energy Costs
Make information more accessible to citizens.Transparency
Keep pace with technology innovation.Modernization
Google Enterprise Solutions
Solutions for more transparent government
• Make public information easier to find and use
• Engage citizens to generate ideas & input into policies
• Fulfill public requests for information
Help citizens search government websites
Solution: Google Site Search
• Quickly add search to websites, using Google's search index
• No hardware or software to install• Optimize your search results with
results biasing & enhanced indexing
Time to Value:• Initial set-up for website search
in only one hour• Less than a week of effort for even
the most complex search
implementations
Case Study: Business.gov•Access information from 9,000 federal, state & local websites with a single, custom search • ACSI Search Satisfaction score rose from 61 to 75•"Google Site Search is easy to maintain, update & keep current."
-- Bob Keating, project lead
Get citizen feedback on agency policies
Solution: Google Moderator (Google App Engine)
• Let the public submit and vote on questions on your website
• Learn which topics are of the most interest
• Agency can then answer the most popular questions
• No hardware or software to install
Time to Value:• Can add Google Moderator to
your website in just a few days
Case Study: Change.gov•Use Google Moderator to power "Open for Questions" feature•First attempt collected 7,000+ questions with participation from 10,000+ people•"Participation...outpaced our expectations. We're tremendously excited about the promise of tools like this that offer Americans a level of access that has historically been hard to come by."
-- Dan McSwain, Change.gov
Easily fulfill public disclosure requests
Solution: Google Message Discovery, powered by Postini• Archive agency email for easier
retrieval later• No hardware or software to install• Easily scaled to handle greater
storage requirements
Time to Value:• Initial set-up typically takes about
1 week • Additional time for ingesting
historical archive
Case Study: Monroe, WA•Archive all mail in a central location•Search email quickly & return relevant results to meet disclosure request •"With Google Message Discovery, a request for public disclosure that previously would have taken days to meet now takes a matter of minutes."•-Denise Bremner, IT Manager
••
Help your employees to:
• Find & share information
• Work together
• Save time
Solutions for more effective government
Help employees find information they need
Solution: Google Search Appliance
• Search up to 10M documents with a single server
• Uses Google Search technology, installed in your data center
• Fast, relevant search results• Easy to use and administer
Time to Value:• Initial set-up for Google Search
Appliance takes just days • Crawling & indexing your data can
take up to several days, depending on # of documents
Case Study: National Park Service•Uses Google Search Appliance for website search and intranet search for employees• Searching more than 6 million documents on nps.gov• Both citizens & employees are finding the info they need•"Now, when we push a new page on our intranet, we can immediately crawl and index that page."
-- Carl Chitwood, Enterprise Web Manager
Build a common operational picture
Solution: Google Earth Enterprise• Build a globe with your
agency's data• Let users access information with
fast, scalable and familiar Google Earth technology
• Installed in government's own secure network environment
Time to Value:• Installation of software and user
training typically takes two or three days
• Amount of time to build the globe depends on volume of data
• Ongoing maintenance needed for adding new data layers
Case Study: US Forest Service•Automated Flight Following program gives employees real-time data on aircraft location •Deploys resources more effectively to fight fires and other missions•"A 1/2 percent improvement in operational effectiveness saves us $875,000 per year. We think the improvement is several times that figure."•- Robert Roth, program manager
••
Reduce cost and effort of eliminating spam
Solution: Google Email Security, powered by Postini• Comprehensive message security
to stop spam, viruses, denial of service and other attacks
• Scales to handle greater volumes of spam without additional costs
• No hardware or software to install• Requires 58% less IT time &
resources than industry average [Source: Osterman]
Time to Value:• Initial set-up of spam filtering
typically takes less than one day• Additional time to deploy message
archiving and encryption solutions
Case Study: NCMEC•Started using Postini in 2006, due to rising volumes of spam•Implemented in a matter of hours•Spam reduced almost to zero, have not had a virus outbreak•Network administrators save 6-10 hours a week to focus on more mission-critical projects
Case Study: Washington, DC
Google Confidential and Proprietary
"Why should I spend millions on enterprise apps when I can do it at one-tenth cost and ten times the speed? It's a win-win for me."
Vivek Kundra – Chief Technology Officer, District of Columbia
DC Government and Google Apps
Make Procurement More Transparent
Solution: Google Apps (Google Sites)
• Innovative collaboration tools• No hardware or software to install• Let subject matter experts easily
build intranet or public-facing websites, taking burden off IT
Time to Value:• Can start building Google Sites
in minutes• Other components of Google Apps
can take longer
Case Study: District of Columbia•Publishing information on DC procurements with Google Sites•Procurements are launched faster & more vendors are responding•"The new procurement web sites make our acquisition process more competitive and bring more transparency to our government."
-- Vivek Kundra, CTO
25
Why Google?
Take advantage of best-in-class consumer technology
& keep pace with technology innovation.Innovation
Most solutions can be up and running in a few
weeks; allows agencies to deliver "quick wins" to employees & customers.
Speed
Make information available to the public with tools
that they are already comfortable using.Transparency
Cost-effective solutions. Cloud computing
reduces energy costs and saves IT resources for mission-critical projects.
Value
Questions?
Learn more:www.google.com/federal
Contact us:[email protected]
See us:Feb. 25, Saas/Gov. Washington, DC