building relationships that mean business leadership capability a practical guide to identifying and...
TRANSCRIPT
Building Relationships that Mean Business
Leadership CapabilityLeadership CapabilityA Practical Guide to Identifying
and Developing Leadership Potential
Andrew ChantlerB.App.Sc.(Computing), MMgtStud (Project Management)
Chief Executive Officer
GMT Recruitment
Building Relationships that Mean Business
Behavioral and Style Theories
Trait Theory
Functional Theory
Situational and Contingency Theories
Leadership and Emotional Intelligence Theory
Transactional and Transformational Theories
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Take Away PointsTake Away Points
What leadership is and how it relates to management.
How to identify leadership capability when recruiting new staff.
How to identify leadership capabilities in existing staff.
How to develop leadership capabilities in people with leadership potential.
Building Relationships that Mean Business
What is Leadership and What is Leadership and how does it relate to how does it relate to
Management?Management?
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Leadership Vs ManagementLeadership Vs ManagementManagers Leaders
Administer Innovate
Ask how and when Ask what and why
Focus on systems Focus on people
Do things right Do the right things
Maintain Develop
Rely on control Inspire trust
Have a short-term perspective Have a long-term perspective
Accept the status-quo Challenge the status-quo
Have an eye on the bottom line Have an eye on the horizon
Imitate Originate
Emulate the classic good soldier Are their own person
Copy Show originality
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Level 5 LeadershipLevel 5 Leadership
Level 5
Level 4
Level 3
Level 2
Level 1
Level 5 Executive
Effective Leader
Competent Manager
Contributing Team Member
Highly Capable Individual
Builds enduring greatness through a paradoxicalblend of personal humility and professional will
Catalyses commitment to and vigorous pursuit of a clear andcompelling vision, stimulating higher performance standards
Organizes people and resources toward the effectiveand efficient pursuit of pre-determined objectives
Contributes individual capabilities to the achievement of groupobjectives and works effectively with others in a group situation
Makes productive contributions through talent,knowledge, skills and good work habits
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What is Leadership What is Leadership Capability?Capability?
The Top 20 Leadership Traits
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Top Leadership TraitsTop Leadership Traits
20. Patience
19. Continuous Development
18. Graft
17. Fairness/Equity
16. Modesty
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Top Leadership TraitsTop Leadership Traits
15. Appreciates Quality
14. Sense of Humour
13. Wide Outlook
12. Adaptability and Flexibility
11. Human Understanding
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Top Leadership TraitsTop Leadership Traits
10. Clarity
09. Charisma
08. Ability to Delegate
07. Calmness
06. Ability to Listen
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Top Leadership TraitsTop Leadership Traits
05. Confidence
04. Consistency
03. Approachability & Friendliness
02. Passion and Motivation
01. Ethics and Trustworthiness
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How to determine How to determine Leadership Capability Leadership Capability
when recruiting new staffwhen recruiting new staff
Two simple yet powerful questions
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Two QuestionsTwo Questions
One Behavioural Question– Used to predict future success based on
actual past behaviours. One Hypothetical Question
– Used to reveal problem solving abilities, insight, intelligence, potential, vision and general leadership qualities.
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Two Powerful QuestionsTwo Powerful Questions
Behavioural - Tell me about your most significant accomplishment where you were involved in a key leadership role?
Hypothetical – If you were to get this job, how would you go about solving this (major / typical) problem?
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Things to probe forThings to probe for A complete description of the accomplishment The actual results achieved: numbers, facts, changes
made, details, amounts The importance of the accomplishment to the
organisation The candidates actual title and role Why the candidate was chosen The 3-4 biggest challenges they faced and how they
dealt with them A few examples of leadership and initiative Some of the major decisions made The environment and the resources available
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Things to probe forThings to probe for The team involved and all of the reporting
relationships Some of the biggest mistakes that the candidate
made How the candidate changed and grew as a person What the candidate would do differently if they could
do it again Aspects of the project the candidate truly enjoyed Aspects that the candidate didn’t especially care
about How the candidate motivated and influenced others,
with specific examples to prove their claims How they dealt with conflict with specific examples
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Tailoring the HypotheticalTailoring the Hypothetical If you were to get this job, how would you go about
solving this (major / typical) problem? Sales Manager:
– “If you were to get this job, how would you go about ensuring that the team met their targets every month?"
Engineer:– “If you were to get this job, how would you design and develop
this product to ensure it's in production by next March?“ Director of HR:
– "If you were to get this job, how long would it take you to prepare an action plan to ensure the department was meeting all its Key Performance Indicators?"
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Assessing the HypotheticalAssessing the Hypothetical
Is the reasoning complex, advanced or superficial?
Is the focus technical, tactical or strategic?
Is the emphasis team or individual? Is the perspective functional or multi-
functional?
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How to determine How to determine Leadership Capability in Leadership Capability in
the staff you havethe staff you have
Some additional things to look for
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Capacity to Learn LeadershipCapacity to Learn Leadership Leadership in the past Capacity to create or catch vision Constructive spirit of discontent Practical ideas Willingness to take responsibility Completion factor Mental toughness Peer respect People listen to them No destructive weaknesses
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How to develop Leadership How to develop Leadership Capabilities in people with Capabilities in people with
Leadership PotentialLeadership Potential
Courses or Coaches?
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Seven C’s of Successful Seven C’s of Successful CoachingCoaching
Context – Organisational context Clarity – Coaching objectives Commitment – Organisational support Coachability – Appropriate situation Courses of Action – Development plan Confidentiality – Building trust Chemistry – Rapport and compatibility
Building Relationships that Mean Business
Take Away PointsTake Away Points What leadership is and how it relates to management
– 12 Distinctions between Managers and Leaders– Level 5 Leadership Model (Jim Collins)– Top 20 Leadership Traits
How to identify leadership capability when recruiting new staff
– Two powerful questions to assess leadership experience and leadership traits
How to identify leadership capabilities in existing staff– Things to observe in the work place
How to develop leadership capabilities in people with leadership potential
– The 7 C’s of Successful Coaching