Building Smarter Organizations

Gordon Vala-Webb KM World 2015cc: kmakice - https://www.flickr.com/photos/8330434@N05

Why smarter organizations?

VUCA world

cc: frogthroat - https://www.flickr.com/photos/22980078@N04

Smarter work

cc: biologycorner - https://www.flickr.com/photos/40964293@N07

Knowledge intensive orgs

• Highly-educated workers

• Solving non-routine analytic &

/ or interpersonal problems

• Little capital required

Disengaged workers

cc: Squiggle - https://www.flickr.com/photos/32099449@N00

"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate

competitive advantage."

Jack WelchCEO 1981-2001General Electric

What isn't working

Knowledge management

cc: Domiriel - https://www.flickr.com/photos/17274350@N00

Command-and-control

Talorism, scientific managementcc: profzucker - https://www.flickr.com/photos/82032880@N00

Matrix organization

Cost cutting

cc: HowardLake - https://www.flickr.com/photos/53941041@N00

"Drive out fear, so that everyone may work effectively for the company." W. Edwards Deming

Fear

cc: stuant63 - https://www.flickr.com/photos/68134711@N00

Pay for performancecc: lensonjapan - https://www.flickr.com/photos/63312719@N08

Performance mgmt

• 90% of appraisal systems were not successful

• Only 5% of H.R. professionals were "very satisfied" with their systems

• 48% of those who had reviews called them “second-guessing sessions”

EmailOverload

cc: Intersection Consulting - https://www.flickr.com/photos/32119772@N03

Email is...

ClosedInterruptingEphemeralDisordered

cc: JeffaCubed - https://www.flickr.com/photos/46128245@N08

What will work

1. Culture / mindset shift

cc: The Wandering Angel - https://www.flickr.com/photos/86518301@N00

Shape the positive behaviours

Behavioural survey – then reduce barriers / create attractorscc: limaoscarjuliet - https://www.flickr.com/photos/48745248@N00

2. Many-to-many communications

cc: quinn.anya - https://www.flickr.com/photos/53326337@N00

Content out in the centre

3. Make the work visible

cc: marianbeck - https://www.flickr.com/photos/89253915@N07

Work = dark matter

Work out in the centre

Visual mgmtcc: o.tacke - https://www.flickr.com/photos/89882948@N05

Change management?Steath shaping

cc: MTSOfan - https://www.flickr.com/photos/8628862@N05

Nudge the flowcc: NASA's Marshall Space Flight Center - https://www.flickr.com/photos/28634332@N05

Leadership

"The fish rots from the head"cc: kaje_yomama - https://www.flickr.com/photos/28504195@N08

Learning close

• Collaborating• Job shadowing• Mentoring / interns• Apprenticeship• Master classes

Questions?

Gordon "at" BuildingSmarterOrganizations.comcc: kaddisudhi - https://www.flickr.com/photos/68808592@N00