building trust 0925 chamber pres
TRANSCRIPT
Building Trust in Organizations
September 25, 2012
Building Trust in Organizations
”Trust men and they will be true to you; treat them greatly, and they will show
themselves great.” --Ralph Waldo Emerson
Who do you Trust?
Why do you Trust?
Dollar bill – In God We Trustwhy: Belief
Creating Trust at times can be hard
But in reality it is really quite BASIC
The acid test is
Believability
Authenticity
Sincerity
Integrity
”The glue that holds all relationships together –includingthe relationship between the leader and the led is trust,
and trust is based on integrity.”--Brian Tracy
Competence
Believability = Authenticity + Sincerity + Integrity + Competence
It’s B=ASIC
Trust grows & thrives - or dies -in organizations like between individuals.
It’s B=ASIC
And there are two more things we should consider
Accountability and Risk
Accountability
Walk the talk!
Align your words with your actions!
Do what you say you are going to do!
Risk
The amount of perceived risk plays a big role in whether we trust or do not trust
The Trust Equation
Trust = (Empathy + Credibility)/Risk
Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
”Trust, but verify.”–Ronald Reagan