Building Trust in the WorkplaceElevating Trust for Organizational Health and Wellness

■ LABOUR RELATIONS SERIES

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Queen’s IRC focuses on developing and delivering human resources, labour relations, and organizational development programs for busy practitioners.

Get the Queen’s IRC advantage: ■ Over 80 Over years of evidence-based training

■ Custom solutions delivered across Canada

■ Coaching from industry leaders with real-world experience

■ Practical simulations and tools that apply to your work environment

Why Choose Queen’s IRC?

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Our workplaces are increasingly more diverse and more impacted by social change. In this evolving environment, how do we ensure that we truly understand employee values and expectations, and communicate in a way that builds trust and engagement? Many organizations struggle with low levels of employee engagement and trust – with each other, with the company’s processes, and with leadership. Our Building Trust in the Workplace program will show you how to identify the reasons behind low trust levels, understand different types of behaviour in the workplace, and transform organizational culture to foster a more transparent and positive environment.

Learning Outcomes Learn how to: ■ Explore levels of trust from personal, organizational and societal perspectives

■ Identify your current level of emotional intelligence and understand how it helps you identify trust issues

■ Leverage trust to improve job performance and commitment

■ Learn about behaviour change and how to use research to test workplace theories

■ Diagnose your organization’s current state and create a “Trust Fitness Plan”

■ Sustain your trust plan in times of social, economic and technological change

Organizational Benefits

■ Give your leaders the tools they need to understand and leverage the impact of emotional intelligence

■ Apply valuable information about trust to your organization’s unique workplace culture

■ Take advantage of real-world expertise from industry leaders

■ Use evidence-based planning tools to diagnose trust levels and build strategies to maintain trust through times of change

■ Recruit and retain talent who are truly engaged in their work and your success

Essentials

2 Days / 2 Credits

Date & Location Apr. 2-3, 2020: Toronto Sep. 15-16, 2020: Kingston Dec. 1-2, 2020: Toronto Mar. 30-31, 2021: Kingston May 26-27, 2021: Regina

Please refer to our website, irc.queensu.ca for the latest information on venues.

Fee $2,495

Take advantage of our special introductory price of $1,995! (Applies to 2020 dates only)

Who Should Attend

This program is ideal for organizational leaders, HR professionals and influencers who want to improve their trust-building skills and positively impact organizational health and success. Send a team and amplify your results!

Takeaway Tools

■ Emotional Intelligence Self-Assessment Report

■ Trust Fitness planning template

■ Diagnose Trust Levels model

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Defining Trust in Your Organization There are many ways to define trust. We’ll explore different levels of trust from personal, social and organizational perspectives, and examine how they are created, changed and maintained within your organization. New Expectations for Shifting Expectations In a world of instability and change, employees are increasingly looking to their employer to do the right thing. We’ll review global findings that identify how social and political events are influencing expectations around employer accountability and job performance, and what that means for your environment. Understanding Generational Changes Today’s workforce is made up of several generations with different perspectives. We’ll use real-world evidence and current research to identify trends and generational values to help you create better relationships and a supportive work culture that respects diversity and promotes inclusivity. Leveraging Emotional Intelligence to Build Trust By identifying your current level of emotional intelligence, you can better understand how it influences trust. Along with an individual emotional intelligence report, you’ll work on strategies to understand and raise emotional intelligence within your organization, and engage in role-playing exercises to initiate successful conversations around trust. Strengthening Trust During Times of Change We live in a volatile, changing society, with disruptive technologies and new expectations for an inclusive and healthy workplace culture. We’ll use current case studies to explore how to maintain and strengthen trust, and how to re-set a workplace environment during a setback or times of uncertainty. The Trust Fitness Plan Make it real with a plan that includes tools that you can immediately apply to your work environment. You’ll work with experts and colleagues to develop strategies that you can implement and measure, and learn how to build champions within your organization to maintain trust levels and boost productivity.

Learn. Design. Trust is a delicate, personal value that requires keen attention and a high degree of awareness. It can easily be lost and not so easily regained. Building Trust in the Workplace gives you solid tools for understanding trust levels, self-awareness and the impact of emotional intelligence on a healthy workplace culture.

Implement.Interactive Learning

This program features small and large group interactions, with opportunities to share knowledge and experiences. You’ll participate in important conversations about trust myths, facts and research, and have the opportunity to leverage feedback from experts and fellow participants as you develop a trust fitness plan for your organization.

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Facilitators and Guest Speakers

The roster of speakers may change. We will do our best to keep you informed of program changes.

Linda Allen-Hardisty (Lead Facilitator) Linda is an ICF-certified executive coach, a senior OD professional, a chair at The Executive Committee (TEC) Canada, and a contributing member of Forbes Coaches Council. She’s built a reputation as a vibrant, contemporary voice in the business world by blending her grounding in organizational development with a practical approach to addressing business challenges. Over her 20-year OD career, she has helped many leaders - from corporate executives to entrepreneurs - improve their personal and professional success. She is a sought after facilitator for executive development, organizational change and culture, team effectiveness, and emotional intelligence. With a Masters of Education from the University of Regina and a certificate in Organizational Development from Queen’s IRC, Linda’s uniqueness is that, prior to private practice, she fulfilled corporate leadership roles including the Director of Organizational Development in a company listed on the Hewitt Top 50 Employers in Canada, and became the first Manager of Strategy and Performance for a municipal government undertaking cultural transfor-mation. Her client industries including oil and gas, utilities, universities, ICT, tourism, financial services, municipal government, crown corporations, and small/medium businesses in a variety of industries. Linda and her husband live in Regina, SK with their Irish Wolfhounds, and she volunteers on the board of directors for the Youth Ballet of Saskatchewan.

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Registration Kiosk

Registration and Fees We offer four easy ways to register: Web: Complete the online form at: irc.queensu.ca Telephone: Reserve by calling toll-free: 1-888-858-7838 E-mail: irc@queensu.ca Confirmation and information on program location, check-in time, and agenda will follow. Program fees include tuition, workbook materials, lunches, and some dinners. For all programs, payment in full is required one month before the program begins. Register 60 days prior to a program and save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.Register three people from the same organization in the same program at the same time, and receive a 10% discount on program fees. Register five or more people in the same program at the same time, and receive a 20% discount.If you know you will be pursuing a Queen’s Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact our Program Administration office for details. Note: Only one discount may be applied.

Cancellation Policy

Substitutions are permitted with no penalty 8 days or more from the program start date. Substitutions 7 days or less before the program start date will be subject to a $500 charge. Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Location and Accommodation Please refer to our website, irc.queensu.ca, for the latest information on venues.

Queen’s IRC Executive House 275 Ontario St., 3rd Floor Kingston, ON K7K 2X5

irc.queensu.ca