buisness communication
TRANSCRIPT
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What is Communication?
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What is Communication?
Presented by:
Student Name Roll Number
1. Nilesh Desai 10
2. Sanjog Devrukhkar 113. Parag Patil 35
4. Tejas Shah 36
5. Sachin Strode 44
6. Shrutika Paradkar 46
Presented to:
Ms. S. Ganga(MFM 2008-11 SEM – III)
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DefinitionCommunication is the art of transmitting
information ,ideas and attitudes from one person toanother.
Communication is the process of meaningfulinteraction among human beings.
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Characteristics of communication
Communication is unintentional as well as
intentional
Communication is dynamic process
Communication is systemic
Communication is both Interaction and
transaction
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Process of communication
Message Encoding Medium Decoding
Decoding Medium Encoding Message
Receiver
(now sender)Sender
Transmission Phase
Feedback Phase
NOISE
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Objectives of communication
Information
It consists of facts and figures and data which can be
arranged in different patterns required for different
purposes.
Information does not include emotion.
Persuasion
Persuasion means making efforts to change or influencethe attitudes and behaviour of the others.
It is achieved by skilful appeal to emotion.
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To Entertain
To Relate To Integrate
To Motivate
To Train
Communication
Other Important Objectives of communication
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Methods of Communication
Verbal
e.g.: Spoken words
Written words
Non verbal
e.g.: Body language
Visual images
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Methods of Communication
Intrapersonal Communication
Interpersonal Communication
Group Communication
Mass Communication
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Media and Modes of Communication
Face to Face
Verbal Communication
transmitted electronically
Personally addressed
written communication
Impersonal written
communication
Internet, Intranet,
Groupware
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Channels of Communication
External
Internal
Employee
Upward communication
• Suggestions for improvement
• Disputes
• Performance Reports
Horizontal Communication
• Advice to other departments
• Co-ordination with other departments
• Problem solving for the other departments
• Problem solving within departments
Downward communication
• Jobs instructions
• Plans Policies
• Procedures and rules
•
Performance feedback and goals
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Communication Networks
Wheel Network
Circle Network
Chain Network
All Channel Network
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Barriers to communication
Physical Barriers
Language Barriers
Socio-Psychological
Organizational
Cross cultural
...//...
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Importance of communication
Large Size Organizations
Technological Improvements
Growth of Trade Union Emphasis on Human
Relations
Public Relations
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Bibliography
www.wikipedia.com
www.google.co.in www.youtube.com
Effective Communication by Bhushan Bhatia
International Journal of Communication
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