bulgarian vertical e-marketplace integrator slide 1 copyright © prismtech 2000 codes of practices...

Bulgarian Vertical e-Marketplace IntegratorBulgarian Vertical e-Marketplace Integrator

Slide 1 Copyright © PrismTech 2000

CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT CODES OF PRACTICES AND SERVICE CHARTERS FOR E-GOVERNMENT LEFIS LEFIS Workgroup Meeting (Sofia, 02 - 03.06.2006)Workgroup Meeting (Sofia, 02 - 03.06.2006)

THE CODES OF PRACTICES AND SERVICE THE CODES OF PRACTICES AND SERVICE CHARTERS FOR BULGARIAN CHARTERS FOR BULGARIAN ELECTRONIC GOVERNMENTELECTRONIC GOVERNMENT

AuthorAuthor: Assoc Prof Slavcho Manolov, PhD – : Assoc Prof Slavcho Manolov, PhD –

Adviser to the Chairman of SAITTAdviser to the Chairman of SAITT

LEFIS Workgroup (Sofia, 02 - 03.06.2006)LEFIS Workgroup (Sofia, 02 - 03.06.2006)

THE CODES OF PRACTICES AND SERVICE THE CODES OF PRACTICES AND SERVICE CHARTERS FOR BULGARIAN CHARTERS FOR BULGARIAN ELECTRONIC GOVERNMENTELECTRONIC GOVERNMENT

AuthorAuthor: Assoc Prof Slavcho Manolov, PhD – : Assoc Prof Slavcho Manolov, PhD –

Adviser to the Chairman of SAITTAdviser to the Chairman of SAITT

LEFIS Workgroup (Sofia, 02 - 03.06.2006)LEFIS Workgroup (Sofia, 02 - 03.06.2006)




А.“Macro-Management” – category “Knowledge Management”. Predomination of analytical procedures, unstructured information, long time periodsfor decision making

B.”Electronic Services” - category “Real Time Information Processing”. Predomination of formalized procedures, structured information, real-time regime

C.”Data Exchange in the Administration” - category “Electronic Data Interchange”. Related to the administrative procedures and exchanging: · structured data;· unstructured data;· meta-data;· graphic data and multimedia

Mega-systems in the structure of the e-GovernmentMega-systems in the structure of the e-Government

АА2C2C АА2B2B АА22АА

The main functional groups of the e-GovernmentThe main functional groups of the e-Government




The Governmental Electronic ServicesThe Governmental Electronic Services

The e-Services consist of procedures with different levels of automation. Normally they are chains of procedure realized automatically, semi-automatically and manually and provided by several institutions.

The main internationally recognized requirements for e-Services are defined in the following documents:• the European Interoperability Framework for pan-European e-Government Services;• the UN/ECE Recommendation No 33 “Establishing a Single Window”.

Pursuing these documents the modern e-Services Infrastructure provides: • centralized monitoring and management of the full “life cycle” of the e-Service;• realization of the composite e-Service through one entry point (not depending on the providers of primary e-Services)




The composite e-Service as “Value Added Chain” of primary The composite e-Service as “Value Added Chain” of primary e-Services provided by several institutionse-Services provided by several institutions

Electronic

Agriculture

SingleWindow

TraderTransport

Customs

Health Dept

A 'Single Window' environment

Paper

Primary e-Services ProvidersPrimary e-Services Providers

Composite e-Service

E-Service Integrator Entry Point Customers




The Service Oriented Architecture (SOA)The Service Oriented Architecture (SOA)

This is an advanced approach to the data processing, which interprets all functions as independent services with well defined interfaces.

The main peculiarities of SOA:

а) the services are functioning as “black boxes” where the external operator knows only the expected output;

в) the invoked interface not depend on the connection (it can be local or remote), on the interchange protocol and on the infrastructure components.




The IDABCThe IDABC works for establishing of works for establishing of pan-European Environment for composite e-Servicespan-European Environment for composite e-Services




The IDABC Architectural Model for pan-European The IDABC Architectural Model for pan-European e-Service Infrastructuree-Service Infrastructure




The National e-Government Interoperability FrameworkThe National e-Government Interoperability Framework The document “Bulgarian National e-Government Interoperability Framework”, elaborated in accordance with the European Interoperability Framework, defines the background for the codes of practices and service charters for the e-Services delivering by the e-Government for citizens and businesses.




The Models for real interoperable e-Services DesignThe Models for real interoperable e-Services Design

General Scheme of e-Service Processes

Detailed Schemes defining the access to the e-Services and their applications




ServicesServices

Message ExchangeMessage ExchangePatternPattern

describedescribe

OperationalOperationalRequirementsRequirements

enforceenforce

StateState

managemanage

ApplicationsApplications

composed ofcomposed of

MessagesMessages

exchangeexchange

is a set ofis a set ofContractsContracts

bound bybound by

containcontain SchemasSchemas define structure ofdefine structure of

governed bygoverned byPoliciesPolicies

havehave

The internal scheme of the The internal scheme of the е-е-ServiceService




The Register of the Electronic ServicesThe Register of the Electronic Services

Technological Sub-Systems Sub-Registers:

Register

e-Services Creation and Processing

User Interface and Access Management

Primary (atomic) services

Composite services

UML-descriptions

BPEL4WS-descriptions

XML-descriptions




ConclusionsConclusionsThe recent efforts focused to unification and universalization of the e-Government services are intended for establishment of pan-European market for electronic services.

Therefore, it is necessary to create adequate and consistent national environment for realization of composite e-Services.

The main directions of this development can be defined as follows:

•Re-Engineering of the Administration according to the Model of “Service-oriented-Enterprise”;

•Creation of set of rules, recommendations, basic semantic elements, etc.;

•Institutionalization of independent trusted providers of composite e-Services consisting of primary e-Services delivered by public and private institutions.

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