bus 188 part 2
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Bus 188 Part 2. The Marketing & Situation Analysis. Topic 5. Define Your market Topic 6. Personal Audit Topic 7. Competition. Part 2 - The Marketing & Situation Analysis. Topic 5 Define Your Market. 1. Estimate Demand: Demand is a forecast of future buyer behavior characterized by:. - PowerPoint PPT PresentationTRANSCRIPT
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Bus 188 Part 2Bus 188 Part 2
The Marketing & The Marketing & Situation AnalysisSituation Analysis
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Part 2 - The Marketing Part 2 - The Marketing & Situation Analysis & Situation Analysis Topic 5. Define Your market
Topic 6. Personal Audit
Topic 7. Competition
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Topic 5Topic 5Define Your MarketDefine Your Market 1. Estimate Demand:
Demand is a forecast of future buyer behavior characterized by:
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Demand is...Demand is...…willingness of potential buyers to purchase a given amount of goods and services at a given price at a given time under given circumstances...change these factors and demand will respond.
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DemandDemand it presumes the ability to pay. demand may be split amongst
competitors. Past demand (actual) has been
recorded and can be looked up. (market shares).
potential new users can be estimated.
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2. Factors Affecting Buyer 2. Factors Affecting Buyer BehaviorBehavior
# of available substitutes? Quality of available substitutes? Can the buyer do without the
product? Can the buyer postpone the
purchase? Is it a hi or lo-involvement decision?
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Factors Affecting Buyer Factors Affecting Buyer BehaviorBehavior How motivated is the How motivated is the
buyer?buyer? How strong are the How strong are the
competitors efforts?competitors efforts? Seasonality?Seasonality? Other factors?Other factors?
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General Buyer Behavior is a General Buyer Behavior is a Result Of:Result Of: Individual and Internal Individual and Internal
FactorsFactors
Group and External Group and External FactorsFactors
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Individual & Internal Factors Individual & Internal Factors affecting Buyer Behavioraffecting Buyer Behavior PersonalityPersonality LearningLearning PerceptionPerception MotivationMotivation AttitudesAttitudes
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Group & External Affects on Group & External Affects on Buyer BehaviorBuyer Behavior CultureCulture SubcultureSubculture Social ClassSocial Class Peer GroupsPeer Groups
Reference Reference GroupsGroups
Physical Physical EnvironmentEnvironment
Political/LegalPolitical/Legal MarketersMarketers
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A. Describing Your Market (s)A. Describing Your Market (s)
Decision Making Units - DMU's, Decision Making Units - DMU's, basic element making up your basic element making up your potential marketpotential market• Person (individual)Person (individual)• Informal Groups (Family, Informal Groups (Family,
Roommates)Roommates)• Formal Groups (Businesses, Formal Groups (Businesses,
Resellers, Government Agencies)Resellers, Government Agencies)
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B. Set Limits and Define the B. Set Limits and Define the Potential MarketPotential Market GeographicsGeographics DemographicsDemographics LifestyleLifestyle
AIOAIO
PsychographicsPsychographics
Brand LoyaltyBrand Loyalty Usage PatternsUsage Patterns Key BenefitsKey Benefits
needs/wants/needs/wants/motivationsmotivations
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C. Identify Market Segments & C. Identify Market Segments & Target marketsTarget markets DemandDemand
• # of Customers # of Customers (DMU’s)(DMU’s)
• $ Sales Volume$ Sales Volume• Unit Sales Unit Sales
VolumeVolume Market Market
PenetrationPenetration Market ShareMarket Share
Special SegmentsSpecial SegmentsNichesNiches
Targeting Targeting StrategiesStrategies• UndifferentiatedUndifferentiated• DifferentiatedDifferentiated• ConcentratedConcentrated• AtomizedAtomized
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D. Describe The Typical D. Describe The Typical Consumer In Target MarketConsumer In Target Market
Roles Within The Roles Within The Decision Decision Making Units Making Units Are:Are:
Decision Decision MakerMaker
PurchaserPurchaser InfluencerInfluencer UserUser
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5. Decision Making Process5. Decision Making Process
(1) Recognize Needs/Wants - (1) Recognize Needs/Wants - MotivationMotivation
A. Instant Evoked SetA. Instant Evoked Set (2) Information Search(2) Information Search
A. A. Internal - Evoked SetInternal - Evoked Set(mental search)(mental search)
B. ExternalB. External
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5. Decision Making Process cont.5. Decision Making Process cont.
(3) Evaluate Alternatives/Make (3) Evaluate Alternatives/Make DecisionsDecisionsWhat, Where, When, How To BuyWhat, Where, When, How To Buy
(4) (4) Implement Purchase DecisionsImplement Purchase Decisions (5) Post-Purchase Evaluation - (5) Post-Purchase Evaluation -
Establish a Probability Of Repeating Establish a Probability Of Repeating Same Purchase Decision = Same Purchase Decision =
P(Beh.)P(Beh.)
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Analyzing DemandAnalyzing Demand
Lo vs. Hi Involvement DecisionsLo vs. Hi Involvement Decisions Purchase CyclePurchase Cycle
Frequency of purchasesFrequency of purchases
Purchase QuantityPurchase Quantityper visit, avg. per month, etc.per visit, avg. per month, etc.
PerceptionsPerceptionsproduct type, brand issuesproduct type, brand issues
Key Decision FactorsKey Decision Factors
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Analyzing DemandAnalyzing Demand
Who is the customer?Who is the customer? geographicallygeographically demographicallydemographically Lifestyle/AIO/PsychographicallyLifestyle/AIO/Psychographically Loyalty/UsageLoyalty/Usage Key benefits sought/wants & Key benefits sought/wants &
needsneeds
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Average $ Sales per Average $ Sales per Customer VisitCustomer Visit
dailydaily weekly weekly monthly monthly
# of customers# of customers ____________________ ____________________ ____________________
# of units# of units____________________ ____________________ ____________________
$value$value __________ __________ ____________________ ____________________
/revenue/revenue
High and Low RangeHigh and Low Range
____________ _________________________ _____________
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Seeking A Competitive Seeking A Competitive AdvantageAdvantage 1960’s - Marketing Based1960’s - Marketing Based
1970’s - Manufacturing Based1970’s - Manufacturing Based
1980’s - Quality Based & TQM1980’s - Quality Based & TQM
1990’s - Customer Service Based1990’s - Customer Service BasedSOURCE: Total Customer Service: the Ultimate Weapon by Davidow & Uttel; Harper PerennialSOURCE: Total Customer Service: the Ultimate Weapon by Davidow & Uttel; Harper Perennial
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Identifying CompetitorsIdentifying Competitors
1. 3 types based on 1. 3 types based on needs filled & similarity needs filled & similarity of the product/service:of the product/service:
2. Unrelated: 2. Unrelated: competition for the same competition for the same $.$.
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Identifying Competitors cont.Identifying Competitors cont.
Need Product/Service
1) Direct Same Similar
2) Indirect Same Dissimilar
3) Generic same Unalike
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Identifying Competitors cont.Identifying Competitors cont.
Unrelated: Unrelated: competition for the competition for the same $.same $.
(Gross Income; Disposable (Gross Income; Disposable Income; Discretionary Income; Discretionary Income)Income)