business administration level 1 - session 4
TRANSCRIPT
Business Administration Level 1 AwardTutor: Michelle [email protected] 354413
Learning outcomes – Week 4 LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks
During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy
LO 5: Be observed whilst welcoming visitors at the Waterside reception
During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors
IN PAIRSComplete the ‘TIME
MANAGEMENT’ hand-outThis is double sided
10 minutes
ICE BREAKER
Workbook Complete 4.1 on Page 8
Complete 2.2 on Page 9 (Think about the checklist you completed)
HOMEWORKYou needed to…
Complete page 101. What kinds of information should be kept
confidential? Try to list 10 things2. How would you keep it confidential?3. Why is it important to keep things
confidential?Think about the different roles in administration
– What type of information might you come across?
TASKS YOU NEED TO COMPLETE1. You need to create 3 separate documents from the Task sheet (you
started this last week)
2. Proof read each document – Look for errors, spellings, capital letters, information is accurate, formatting is correct (BEFORE PRINTING)
3. Print each document
4. Save each file into ‘documents’ (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this – Check ItsLearning Week 4 for the next task (SPREADSHEETS)
ObservationIn pairs, you will be observed whilst covering our reception area here at Waterside (15 minutes each pair)
You are to familiarise yourself with the paperwork at Reception
If the phone rings, you can answer it (A hand-out is available to guide you)
If someone comes to reception, you can ask them to sign in and help them with their enquiry (Paperwork available)
What are you being observed on?
Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for
their visit 1.2 Follow organisational procedures for receiving
visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of
waiting 1.5 Use appropriate tone and language, including
body language, when dealing with visitors
ANY QUESTIONS SO FAR
Let’s begin!
Any Volunteers for the first cover of reception?
Feedback from Reception Task
Share with each other how it went
Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks
During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy
LO 5: Be observed whilst welcoming visitors at the Waterside reception
During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors
Home workList at least 3 skills and qualities you may have when dealing with colleagues and/or customers in a
positive way. Describe why each one is important.
Page 9 AC 3.2