“Business Analytics” – a breakthrough workshop for practitioners

Brief

background

Today’s corporate suffers from perception syndrome and end up with decisions which are gut feel / intuition or convenience based but not much scientific in nature. “Opinion confuses; data convinces” is the mantra of a world class professional organisation. Identifying right data, analyzing and acting to improve business opportunities is very critical for organisations in a competitive environment. For this, the mindset of staff at all levels need to change and shift towards data-centric culture for enhanced performance in a sustained manner. Especially with the current advantage of Information Technology including social media and other CRM solutions and the availability of Big Data, there is a growing realization of missed opportunities due to lack of data-centric approach within the organisation. On the other hand certain organisations suffers from too much of analysis leading to paralysis and not knowing where, when and how to use data for improving the business performance.

Objectives Impart an understanding of the need for data-oriented thinking Equip with skills and statistical tools to identify, analyse and interpret data for

enhanced performance Inculcate a “data-centric approach to everything we do” culture for all staff

Benefits

Learn how to convert data into information and get rid of the fear of numbers Data-centric approach to achieve breakthroughs in business performance Understand how data can be used effectively to influence stakeholders at all levels Apply the tools to your most challenging problem right here in the workshop Use the appropriate tools depending upon your specific needs Conceive breakthrough ideas to radically improve business performance with the

help of data

The session would have workouts and exercises at every stage

TattvaAdvantage

Certification from a globally renowned body – TUV SUD World class faculty - decades of experience from Manufacturing, IT and Services Hands on training Practical case studies

Who Should Attend?

Individual contributors and people managers including Engineers, Finance professionals, Accountants and HR professional from across the organisation at all levels / departments across industry domain.

This workshop is for both individuals and teams. Teams benefit from practising together with tools and techniques.

Duration 3 days – Every month

Price INR 30,000/+ taxes per participant

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Course

Outline

Day 1

Need for data - Perception vs. Data, Why data-centricity? Introduction to Data Types of data Data vs. Information, Translating English to Data & Focused Problem /

Opportunity statement Identifying opportunities from MIS Basic statistics Interpretation of data Statistical Inference vs. Business Inference Analytical tools - matrix / table analysis, trend analysis, multi-criteria decision

matrix Variation types and practical applications

Day 2

Statistical tests of hypothesis in Business language Parametric vs. Non-parametric tests T- tests & ANOVA Chi square test Regression - linear and logistic Non – parametric tests – Moods median test, Kruskwallis test When to use which tool? Debrief

Day 3

Run charts – trend analysis Time series forecasting techniques Moving Average Decomposition ARIMA models

The entire workshop will be full of practical cases from your organisation and demonstrate application of tools and techniques.

Assessment and Feedback

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Principal Coach

A Transformational Leader with over two decades of experience in the field of Project management and Operations Management with a specialization in Quality across Manufacturing, Information Technology and Services. He has rich experience training & consulting various world class companies and thousands of students, professionals and leaders through many public programs.

Earlier, he was leading the strategic agenda of Innovation and Digitisation as Head of Business Excellence and Group Change Delivery across fifty plus countries for Standard Chartered Scope International. He was driving the “Leadership Series Sponsor” program for Standard Chartered group mentoring fifty plus leaders across the globe, supporting the organisation’s strategy of “massively multiply leadership capability”. In his earlier assignments as Quality Leader in various multi-national corporations, he has deployed strategic change management programs such as Lean, Six Sigma and Innovation for business transformation with a focus on analytics and customer-centricity.

He is a certified Six Sigma Master Black Belt (CSSMBB) from Indian Statistical Institute, Lean Master / Reengineering Customer Care Engineer from Renault Institute of Quality Management and Cegos, UK, certified Chartered Quality Professional (CQP) and a Member of the Chartered Quality Institute (MCQI), UK. Fellow (FCSIA) Member of the Customer Service Institute of America, certified Project Management Professional (PMP) from Project Management Institute, US and a certified Assessor of Business Excellence from the Confederation of Indian Industry–InstituteofQuality. He is an empanelled Lean Manufacturing Consultant by the Quality Council of India – National Accreditation Board for Education & Training. He is also an Uplifting Customer Service Champion and “Writing back” Specialist from Up your Service! College, Singapore.

Speaker at the various international forums including the American Society for Quality, 5th Annual Middle-east Business Excellence Summit in Dubai, 2nd Gulf Quality conference in Doha, Qatar and the Madras Chapter of Indian Institution of Industrial Engineering. Reviewer of papers for National Project Management Conference, India. Member of the panel judges for various conferences / competitions such as International Quality Conference by National Institution for Quality and Reliability and QIMPRO convention.

He is also a PhD Research scholar from Amrita School of Business with four international publications to his credit. His research interests include Process Excellence, Service Excellence and Experimental Psychology.

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Name: Kalyan KrishnamoorthyEducation: BE, PGDM, CSSMBB, CQP, MCQI, FCSIA, PMPExperience: 20 years plusSkills: Lean, Six Sigma, TQM, JIT, Statistics, Analytics, Customer

Service, ISO and Project / Program ManagementStrengths: Focus, Includer, Strategic, Learner and Analytical –

Top 5 strengths from the Strengths Finder of Gallup Organization

Key expertise

Transformational Leadership Lean Six Sigma Customer Service Statistics, Analytics & Business

Intelligence

Program & Project Management Cost Optimization / Productivity

Improvements Innovation & Digitisation

Benchmarking

Problem Solving EPS/ 8 D, TRIZ, TOC

BPMS – Business Process Management Systems

Performance Management / Metrics & Measurement

Risk Management

Clients served

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Major Achievements Mentored more than 100 hi-impact projects with over 25 million USD hard saves and significant

improvement in Total Customer Experience / Net Promoter Score across world class companies in UK, UAE & India.

Trained more than 1500 Professionals with over 5000 hours of training in Project management, Lean and Six Sigma across world class companies in India, UAE and UK.

Pioneered the implementation of Lean Management Practices (including twenty plus Best practices from manufacturing) in the Banking and Financial services.

First to introduce the concept of “Service Guarantee” for all key banking products across markets with robust processes using “Lean Pods”.

Led the strategic agenda of Innovation and Digitisation for Standard Chartered Scope International across fifty plus countries.

Lean six Sigma efficiency improvement projects including maximization of Straight-through processing through Innovation & Digitisation leading to cost save of more than USD 25 million.

Lean Six Sigma projects on customer to customer TAT reduction of more than 50% on key products such as cards, personal loans and savings account leading to an increase in Net Promoter Score from 30 to 45.

Seat Utilisation improvement from 110% to 150% across locations through implementation of agile work place solutions.

Pioneered the introduction of Work Measurement (Industrial engineering practices like MOST – Maynard Operation Sequence Technique) and Hyper-specialisation in the IT / ITES industry for Productivity / cost optimisation.

Use of latest trends in technology including Artificial Intelligence (virtual assistants) to eliminate manual intervention in operations.

Winner of the Icons CEO award of the Global Shared Services Centre consecutively for 2 years (2012 and 2013).

Introduction of an innovative concept of “Customer Consultant Award” for complaining customers.

Service Excellence enabled through implementation of CRM solution across the bank.

Six Sigma Black Belt project of TAT reduction of control panels from 8 weeks to 3 weeks.

Successfully led “Cash for Growth” and improved the net cash flow position by more than 30%. Successful implementation of Quality Control Process Control (QCPC) for the manufacture of Inverter/

Converter boxes for Delhi Metro Rail project by DMRC with technology transfer from Mitsubishi Electric Corporation, Japan.

Deployed “Quality Focus” program including Process Excellence, Sourcing Excellence, Design Excellence, Project Excellence and Autonomous Teams across the units in 35 plus countries.

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