Business Communication Enhancement and Body Language

Business Communication Enhancement and Body LanguageBusiness CommunicationWhat is communication Communication is simply the act of transforming information from one place to another.

Business CommunicationType of communication

Spoken or Verbal communication: face-to- face, telephonic, radio or television and other media.

Non Verbal Communication: body language, gestures, how we dress or act- even our scent

Written Communication: letters, e-mail, books, magazine, the internet, or via other media.

Verbal CommunicationCommunication over the Phone: Effective communications over the phone require clarity of speech, knowing what you want to convey, and a willingness to engage with someone using good listening skills and prompts.

:- Golden rules to communicate during a phone call. Answer the phone specifying who you are.Speak clearlyUse words that make sense to the person you're speaking with.Listen activelyUse good and descriptive languageKeep a pen & paper handy

Business CommunicationBusiness CommunicationNon Verbal Communication:

Body language: