business communication: course notes topic 3 210613 024503

Business Communication One (1)

School of Foundation and General Studies

1

UGQB3013/UQB3013: BUSINESS COMMUNICATION ONE

Course Leader: Paul Chandra Bose S/O Selvarajoo

Topic 3: Meetings

Introduction to Meetings

One of the most common requirements of business communication is holding meetings in

English. The following sections provide useful language and phrases for conducting

meetings and making contributions to a meeting. Meetings generally follow a more or

less similar structure and can be divided into the following parts:

I - Introductions

Opening the Meeting

Welcoming and Introducing Participants

Stating the Principal Objectives of a Meeting

Giving Apologies for Someone Who is absent

II - Reviewing Past Business

Reading the Minutes (notes) of the Last Meeting

Dealing with Recent Developments

III - Beginning the Meeting

Introducing the Agenda

Allocating Roles (secretary, participants)

Agreeing on the Ground Rules for the Meeting (contributions, timing, decision-

making, etc.)



2

IV - Discussing Items

Introducing the First Item on the Agenda

Closing an Item

Next Item

Giving Control to the Next Participant

V - Finishing the Meeting

Summarizing

Finishing Up

Suggesting and Agreeing on Time, Date and Place for the Next Meeting

Thanking Participants for Attending

Closing the Meeting

The agenda is the key to a successful meeting – it is the roadmap, the guide, the plan.

Studies have shown that up to 70% of meetings either have no agenda or have a poor

agenda which is not helpful. In this article, you will see that there are some steps

which you can take to make sure your agenda will contribute to making your

meeting more productive. There are also hidden advantages. If the agenda is well

constructed, you will also spend less time in the meeting and more time actually

doing the things the meeting determines need to be done

A good meeting agenda will serve as a guide to participants, making the meeting

more efficient and productive. This article provides a sample agenda and

explanation.



3

An effective meeting agenda, which states what activities will take place during the

meeting, serves various important functions:

It forces the meeting leader or group to think out what needs to be accomplished

Provided ahead of time (as it should be), the agenda lets people know what to

expect and allows them to prepare as necessary

It provides a blueprint or path for the meeting to follow

It reminds people of what there is left to cover if time gets to be an issue

Public agendas are typically binding – meaning the meeting participants cannot stray

from the items they said they would cover. However, agendas for private organizations

are often flexible (depending on your stated bylaws)

Here is a meeting agenda template with explanations regarding key sections:

The header is particularly useful if participants belong to various groups/organizations,

or if the agenda will be made public record:

Organization Name

Group Meeting Agenda

Location

Date

Starting and Ending Time

The body of the agenda lists the actual items to be covered during the meeting. When

possible, use actionable words such as approve, discuss, adopt, and announce to let

participants know what is expected of them. At the end of each item is a suggested time

allotted (adding up to an hour and a half long meeting), but in reality time allotted will

depend on your group’s particular circumstances.



4

NOTICE AND AGENDA

A notice announces an upcoming meeting and states the type, date and time of the

meeting.

It may be written as a part of an agenda or separately

Example,

RITE MASTER GALLERY SDN .BHD.

A meeting of the Creative Resource Department will be held in the main meeting room

on Friday, 4 March 2009 at 9.00 a.m.

Example,

ANGELIC ANCHEE SDN.BHD. (Co.No.6111786388-A)

(Incorporated in Malaysia)

NOTICE OF 3RD

ANNUAL GENERAL MEETING

Notice is hereby given that the 3rd

Annual General Meeting (AGM) OF Angelic Anchee

Sdn. Bhd.will be held at the registered Office, No 85, Plaza Seri Serdang, 43000, Seri

Kembangan, Selangor; on 27 March 2009 ( Friday ) at 10.00 a.m.



5

AGENDA

An agenda is a list of topics to be discussed at a meeting, Small and informal meetings do

not require an agenda. However, a meeting involving a lot of people or covering a lot of

issues will need an agenda in advance.

An agenda,

Facilitates the meeting

Helps participant to prepare for the meeting

Keeps participants on track once the meeting starts

Structures a meeting so that time is not wasted

Provides opportunities for discussion

An agenda consists of two parts,

Ordinary business – these are the items that appear on the agenda of every

meeting(at the beginning – apologies for absence, minutes of last meeting ,

matters arising ) ( at the end – any other business, date of next meeting )

Special business – these re special matters to be discussed at specific meetings.

They are placed after the items of ordinary business (chairperson ‘s report , open

house , facilities , fund raising reports )

EXAMPLE

AGENDA

1. Apologies for Absence

2. Confirmation of Previous Minutes

3. Matters Arising

4. Chairperson’s Report

5. InterZone Badminton Competition 2009

6. New Coach

7. Purchase of Shuttlecocks

8. Any other Business

9. Date of Next Meeting



6

After the list of agenda’s item, the secretary puts down his or her signature on the left

hand side. His or her name and title are indicated below the signature, followed by the

date and a reference

The notice and agenda are normally combined whereby the top section is the Notice

whereas the section after the notice is agenda.

Steps in Making an Effective Meeting Agenda

The meeting agenda has to be effective; otherwise, it will mess up the course of the

meeting. In order to produce an organized and successful meeting, how do you create a

well-written agenda? It must be prepared in advance with careful consideration of the

details that you need to indicate on your agenda.

Considering the components listed above, first indicate the date, time, and the meeting

title on the agenda template. Gather the topics that are up for discussion during the

meeting and itemize them on the outline. Specify the time allocation for each topic and

discussion leaders, if there is a need to.

Provide a space for any additional items or questions that the members will possibly raise

before the start of the meeting. Agenda for a formal meeting includes options such as

“Apologies for Absence”, “Approval of the Minutes from Previous Meeting”, and

“Matters Arising” (from previous meeting).

Once the agenda is all ready, you can start sending out meeting requests along with the

completed agenda. The participants need to respond whether to accept or decline the

meeting. Those who have chosen to join the meeting must adhere to it. You may receive

agenda requests that are sent back with additional items and questions. This is your

chance to finalize the agenda. Lastly, the prepared meeting agenda has to be followed

during the meeting proper.



7

Benefits of an Agenda in a Meeting

An effective meeting agenda offers many benefits in a meeting. It communicates

pertinent information about the meeting to the participants and allows time for them to

prepare prior to the meeting proper. It also works as a checklist of the list of attendees,

goals, and topics for discussion to make sure that all the needed information is complete

and covered. Since the agenda indicates the meeting objectives, it keeps the members

focused on the specified goals. Of course, since a meeting agenda serves as a roadmap in

a meeting, it keeps the discussion focused and lets the members stay on track with the

subject matter.

Knowing that a meeting agenda is very important to create effective meetings,

understanding the key concepts and making well-written meeting agenda would

definitely make it easy for everyone to go through the meeting process smoothly and in

an organized manner. A building that is constructed on a strong framework is built on a

strong foundation. This same concept goes true for well-made meeting agenda



8

Meeting Minutes Format

These days, many of us find ourselves in the position of taking meeting minutes without a

clue of how to go about it. The following is a guide for making this task easier:

Make sure that all of the essential elements are noted, such as type of meeting,

name of the organization, date and time, name of the chair or facilitator, main

topics and the time of adjournment. For formal and corporate meetings include

approval of previous minutes, and all resolutions.

Prepare an outline based on the agenda ahead of time, and leave plenty of white

space for notes. By having the topics already written down, you can jump right on

to a new topic without pause.

Prepare a list of expected attendees and check off the names as people enter the

room. Or, you can pass around an attendance sheet for everyone to sign as the

meeting starts.

To be sure about who said what, make a map of the seating arrangement, and

make sure to ask for introductions of unfamiliar people.

Don't make the mistake of recording every single comment, but concentrate on

getting the gist of the discussion and taking enough notes to summarize it later.

Remember that minutes are the official record of what happened, not what was

said, at a meeting.

Use whatever device is comfortable for you, a notepad, a laptop computer, a tape

recorder, a steno pad, shorthand. Many people routinely record important

meetings as a backup to their notes.

Be prepared! Study the issues to be discussed and ask a lot of questions ahead of

time. If you have to fumble for understanding while you are making your notes,

they won't make any sense to you later.

Don't wait too long to type up the minutes, and be sure to have them approved by

the chair or facilitator before distributing them to the attendees.



9

Don't be intimidated, you may be called upon many times to write meeting

minutes, and the ability to produce concise, coherent minutes is widely admired

and valued.

Example of Minutes Format

Name of Organization:

Purpose of Meeting:

Date/Time:

Chair:

Topic Discussion Action Person

Responsible

1.

2.

3.

It is a meeting framework that keeps the participants in control and focused on the subject

matter or topic at hand instead of getting off the track. In other words, it provides a

meaningful purpose and direction to any type of meeting. A meeting agenda has to be

creative and effective in order to make the meeting a productive one. The facilitator or

meeting organizer must prepare a well-constructed agenda by knowing its components

and the steps in writing an effective agenda.



10

Tips for Writing Meeting Minutes

Do you want to be more efficient? Think about your meetings and the meeting notes

that follow them:

When our meetings aren't effective, we waste valuable time figuring out what we are

trying to accomplish in them.

When our meeting minutes aren't effective, we waste the time we spent in meetings.

Without good meeting notes or minutes, we may not remember or recognize:

What we decided in the meeting

What we accomplished in the meeting

What we agreed to in terms of next steps (action items)

And when we can't remember the items above, we end up going in different directions

and then meeting again for the same original purpose!

(Definition: Notes and minutes are the same thing. Minutes are more formal and are often

required by organizational bylaws.)

To avoid wasting your time spent in meetings, be sure your notes and minutes answer

these 10 questions:

1. When was the meeting?

2. Who attended?

3. Who did not attend? (Include this information if it matters.)

4. What topics were discussed?

5. What was decided?

6. What actions were agreed upon?

7. Who is to complete the actions, by when?

8. Were materials distributed at the meeting? If so, are copies or a link available?

9. Is there anything special the reader of the minutes should know or do?

10. Is a follow-up meeting scheduled? If so, when? Where? Why?



11

Minutes need headings so that readers can skim for the information they need. Your

template may include these:

Topics

Decisions

Actions Agreed Upon

Person responsible

Deadline

Next Meeting

Date and Time

Location

Agenda items

Do's and Don'ts:

Do write minutes soon after the meeting--preferably within 48 hours. That way, those

who attended can be reminded of action items, and those who did not attend will

promptly know what happened.

Don't skip writing minutes just because everyone attended the meeting and knows

what happened. Meeting notes serve as a record of the meeting long after people forget

what happened.

Don't describe all the "he said, she said" details unless those details are very

important. Record topics discussed, decisions made, and action items.

Don't include any information that will embarrass anyone (for example, "Then Terry

left the room in tears").

Do use positive language. Rather than describing the discussion as heated or angry, use

passionate, lively, or energetic--all of which are just as true as the negative words



12

REFERENCES

A Guide to Business Communication (2010) C Bracken Meyers

Business Communication Today (2009) John V. Thill and Coutland L.Bovee

Excellence in Business Communication 9th

Edition (2010) John V. Thill and Coutland

L.Bovee

business communication: course notes topic 3 210613 024503

Education