business communication (from bovee & thill ch1-2)
DESCRIPTION
Find out why business communication is important, its process model, teamwork and non-verbal communication.TRANSCRIPT
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Why should you CARE
about the way you
communicating?
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Because it’s your
career
on the line!
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Employer’s
Expectation
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It’s also important for
your company.
Find out why!
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relationship influence productivity
financialearlier
warningdecision making
marketing engagement
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Communication in Organization: Formal
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Communication in Organization:
Informal
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Let’s play a
communication
game!
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Communication Process: 1
Sender has an idea
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Communication Process: 2
Sender encodes the
idea to a message
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Communication Process: 3
Sender produces
message in a
medium
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Communication Process: 4
Sender transmits
message through a
channel
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Communication Process: 5
Audience(s)
receives the
message
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Communication Process: 6
Audience(s)
decodes the
message
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Communication Process: 7
Audience(s)
responds to the
message
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Communication Process: 8
Audience(s)
provides feedback
to the sender
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Sender
has an
idea
Sender
encodes
idea into
message
Sender
produce
message
in a
medium
The
message
is sent
through a
channel
Audience
receive
the
message
Audience
decodes
the
message
Audience
responds
Feedback
Potential problems:
Solutions:
Potential problems:
Solutions:
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Analyze what can go wrong
(potential problems) in the
process, and propose
solutions to address the
potential problems.
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BizComm 1.0
Publication. Lecture. Intrusion. 1 direction. 1 to many. Control. Low message frequency. Few channels. Info hoarding. Static. Hierarchical. Structured. Isolation. Planned. Isolated.
BizComm 2.0
Conversation. Discussion. Permission multidirectional. 1 to 1, many to many. Influence. High message frequency. Many channels. Info sharing. Dynamic. Egalitarian. Amorphous. Collaboration. Reactive. Responsive.
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1 of the most
essential
elements of
interpersonal
communication
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Increased info & knowledge
Increased diversity of views
Increased acceptance of
solutions
Higher performance levels
Groupthink
Hidden agendas
Cost
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Let’s watch some
inspirational talks about
listening!(Google for: Julian Treasure, ted.com, listen better)
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Strengthen relationships
Expedite product delivery
Highlight opportunities
Support workplace diversity
Build foundation for trust
Enhance performance
Why we must improve listening skills?
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Content Listening
Critical Listening
Empathic Listening
Active
Listening
Types of Listening
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The Process of Listening
receiving decoding remembering evaluating responding
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Barriers to Listening
Physical elements
Selective listening
Short attention span
Prejudgment and defensiveness
Little common ground
Memory barriers © Prentice Hall, 2008Business Communication Today, 9e
Chapter
2 - 29
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Overcoming barriers to effective listening
Lower barriers of physical reception
Focus on the speaker &
analyze what you hear
Be open minded
Write downImprove your
memory
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Nonverbals vs Verbals
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Recognizing Nonverbal Communication
Facial expressions
Gestures and posture
Vocal characteristics
Personal appearance
Touching behavior
Use of time and space
© Prentice Hall, 2008Business Communication Today, 9e
Chapte
r 2 - 33
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Recognizing Nonverbal Communication
Facial expressions
Gestures and posture
Vocal characteristics
Personal appearance
Touching behavior
Use of time and space
© Prentice Hall, 2008Business Communication Today, 9e
Chapte
r 2 - 34
![Page 35: Business Communication (from Bovee & Thill Ch1-2)](https://reader034.vdocument.in/reader034/viewer/2022042505/54989731ac79591d2e8b5693/html5/thumbnails/35.jpg)
Recognizing Nonverbal Communication
Facial expressions
Gestures and posture
Vocal characteristics
Personal appearance
Touching behavior
Use of time and space
© Prentice Hall, 2008Business Communication Today, 9e
Chapte
r 2 - 35
![Page 36: Business Communication (from Bovee & Thill Ch1-2)](https://reader034.vdocument.in/reader034/viewer/2022042505/54989731ac79591d2e8b5693/html5/thumbnails/36.jpg)
Maximizing Nonverbal Communication
Skills
Note facial expressions
Watch gestures and postures
Listen for vocal characteristics
Recognize physical appearance
Be careful with physical contact
Observe use of time and space
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Write an essay in 3-5 pages
(Arial 10, 1.5 spacing, A4):
analyzing your difficulties in the
• communication process,
• listening process and
• Nonverbals
And how you’re going to deal with
it.
Submit: 48 hours before next class
Using emails / blogs (link).
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Source:
• Business Communication Today. Bovee &
Thill. 11th ed. Pearson. (Chapter 1-2)
• All images are searched from Google
search engine.