business communication module 4 - kerala university
DESCRIPTION
Unit IV Oral communication - Skills and effectiveness, principles. Planning a talk, presentations, Extempore speech, Group discussions, Interviewing skills - Appearing in interviews, conducting interviews; chairing, attending meetings, conferences, seminars; Negotiation skills, conversation control.TRANSCRIPT
ORALCOMMUNICATION
PREPARED BY
NIJAZ N
• Primarily referring to spoken verbal communication.
• Speeches, presentations, discussions, and aspects of interpersonal
communication.
• Is an essential for teamwork and group energy.
• Is the ability to talk with others to give and exchange information &
ideas, such as: ask questions, give directions, coordinate work tasks,
explain & persuade.
Introduction to Oral Communication
• Improve their own academic
performance;
• Increase their employment
options;
• Enhance their subsequent
professional competence; and
• Improve their own personal
effectiveness.
Effective oral communication skills help students to:
• Staff need to interact effectively and productively in, and on behalf of,
the organisation;
• Listening to and conveying information accurately is crucial;
•
• Giving instructions and explanations clearly is essential; and
• Engaging in constructive debate and contributing to meetings and
committees is fundamental to the success of the organisation.
Employers value good oral communication skills because
• An extempore speech competition is one in
which the participants are given a topic and
limited time on the spot in which they have
to prepare a speech relevant to the topic ,
memorize it and speak it.!!!!!!
Extempore Speech
• Is a conversation between two or
more people where questions are
asked by the interviewer to elicit
facts or statements from the
interviewee.
• Examples :
– Job Interview
– Exit Interview
– Telephonic Interview
– Informational Interview
Interview
• Learn & Practice
– Knowing as much as possible about the company can make your interview
more interactive and could be just what you need to get ahead in a competitive
job market.
• Employer Research
– Gathering background information on employers is crucial element for
successful interview preparation.
– Review prospective employers websites, especially the About This Company
section and don't be afraid to request details on the position you are
interviewing.
• Practice Makes Perfect
– Prepare answers to commonly asked interview questions. Doing so will help
you analyze your background and qualifications for the position
Winning Interview Skills
• Prepare in advance.
– Create an agenda and a structure for the interview, including
time limits.
– Work with HR, peers and your staffers to develop a set of
questions and topics.
Conducting Interviews
Come up with questions in four categories:
• Fact-finding : identify the candidate’s experience, skills and
credentials
• Some examples: How large was your team at your previous employer? What
were the working conditions like?
• Creative-thinking : broader queries that ask the candidate to
demonstrate a grasp of wider business trends.
• Some examples: Where do you see the industry growing? What are the
pitfalls ahead for our business?
Conducting Interviews
Come up with questions in four categories:
• Problem-solving : ask the candidate to solve problems.
• Examples include technical, skills-oriented puzzles where you ask the
candidate to solve a technical conundrum or task.
• Behavioural : get at how an employee acts in certain
situations.
• Some examples: Describe a situation when you made a major mistake —
how did you react? How did you defend your position?
Conducting Interviews
Interview the candidate in person whenever possible.
Create an agenda for the candidate’s visit. :The agenda might
include these elements: Start time, introduction, position details,
company information/overview, etc.
Take notes during the interview. :Highlights and things you want to
follow-up on later.
Pay attention to the candidate’s nonverbal.
Consider taking the candidate off campus for lunch or drinks once
the formal questioning is done.
After the interview, have human resources follow up with any fact-
checking or background items you noted during the interview.
Conducting Interviews
• A prearranged meeting for consultation or
exchange of information or discussion
(especially one with a formal agenda)
Conference
• Any meeting for an exchange of ideas
Seminars
• Is your ability to manage your own conversation
• The ability to control a conversation ensures that you can steer a
conversation in a positive direction that meets your needs.
• The easiest way to lead a conversation is through the use of
questions.
• The use of positive phrasing as well as direct compliments to the
individuals you are speaking to allows you to control a
conversation by changing the mood.
Conversation Control