Business CommunicationWeek 3

Question of the Day: Review of Chapter 1 ExpressionsMatch last week’s expressions with their definitions and use two expressions in sentences.

1. To be like talking to a brick wall2. To hear it on the grapevine

3. To keep someone in the loop4. To put someone in the picture5. To beat around the bush6. To put it in a nutshell 7. To be on the same wavelength/page 8. Can’t make head(s) nor tail(s) of it 9. To talk at cross-point 10. To get it straight from the horse’s mouth 11. To get straight to the point

a. To learn something through gossip b. To not get a fair deal or opportunity c. To keep someone informed d. To avoid discussing an issue e. To address someone who isn’t

listeningf. To summarize something for

somebody g. To not understand something h. To learn something straight from its

source i. To broach a subject directly j. To not understand something

k. To think the same way as someone else

Writing Successful Emails: Best Practices● Send emails from a professional account that includes your name in the

address ○ No: xoxoGOTaddictxoxo@gmail.com○ Yes: YounesElHaj151@gmail.com

● Choose a subject line that succinctly describes the point of your message ○ No: Hi teacher, I need help with my homework plz ○ Yes: Question about the Homework

● Begin your message with an appropriate greeting○ No: Dearest and kindest teacher ○ Yes: Dear Professor Castillo

● Write your message in the body of the email as briefly as it can be, using complete sentences, formal language, and proper punctuation

Writing Successful Emails: Best Practices II

● If you are responding to a message, thank the sender for his/her message when appropriate.

● Avoid emojis and abbreviations ● Conclude your email with a proper closing at the end

Formulas for Greetings

● Dear Mr./Mrs. (Last Name), ● Dear Colleagues, ● Dear ● Hello (Name) ● Hi (Name) -- Less formal● ****To Whom it May Concern

Subject Lines

● Choose a subject line that briefly describes the purpose of your message ○ No: Hi teacher, I need help with my homework plz ○ Yes: Question about the Homework

● Discuss why the following email subject lines may not be appropriate and propose alternatives

○ Error with my grade ○ Please send me the homework, I was absent from class ○ Do you have job openings? ○ Give me more information about Tuesday’s event

Body of the Email

● Use standard, formal language ○ Capitalize words at the beginning of sentences and when appropriate ○ Avoid slang such as “wanna” and “lol” ○ NEVER use Emojis!

● Begin the email with a statement such as “I hope you are doing well” or “I hope this message finds you well”

○ If you receive a message, thank the sender for his/her message whenever appropriate○ If you made a mistake that you must correct, apologize for the error

● Write your message● Conclude with an appropriate closing

○ Sincerely, Thanks, Best, Best Wishes

Formulas for Last Sentences

● I really appreciate the help/time/support you’ve given me. ● Thank you once again for your help in this matter. ● I look forward to seeing you again. ● If you require any further assistance, please don’t hesitate to contact me. ● Let me know if you need anything else.

Email 1

Hey Potential Boss,

i wanna apply for the job u posted on ur website. send me more information.

-Youssef

Email 2

Dearest and most lovely teacher,

I found your class really funny lol but you made a mistake with my grade. I did all the work and was present for every class. Why, teacher?

Bye,

Youssra

Email 3

Dear Client,

You can’t access your personal information through the main page of the website. Go to the “My Account” section and then put in your password.

Email 4

Dear Boss,

Gertrude insulted me at work today and called me a jackass. You treat her better than I do, and I work hard each and every day. Justify yourself.

-Mahmoud

Good Email

Vocabulary Building Clarify Digress Explain Listen

Confuse Engage Interrupt Ramble

Vocabulary Building Exercise

Write a DialogueWrite a dialogue involving two people on the phone that uses at least 5 of the following expressions:

Helpful Expressions