business continuity planning
DESCRIPTION
Importance of Business Continuity PlanningTRANSCRIPT
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Business Continuity Planning Project
“Kick-off Meeting”
September 15, 2010
Robert T. Warren, Technical Risk Services, Inc.
Paul Cleary, Horn IT Solutions, Inc.
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Objectives of Today’s Meeting
• Discuss the importance of business continuity planning
• Provide an overview of the business continuity planning process
• Discuss project plan including composition of working groups
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Business Continuity Planning
Definitions:Emergency Plan – what to do when it hits the
fanDisaster Recovery Plan – what to do to get it
back to normalCrisis Management Plan – what to tell peopleBusiness Continuity Plan – what to do in the
meantime
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Business Continuity Planning
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Business Continuity Planning
“A business continuity plan should be an essential element of any business strategy… I cannot think of any reason not to be prepared, but 60 billion reasons why we should.”
Perrin Beatty, President & CEO, CME
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Reasons to Plan• Protect your investment
• Protect your livelihood
• Legal obligations
• Fulfill essential services
• Stakeholder obligations
• Satisfy financial partners
• Reputation
• Meet increased demand
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Business Continuity Planning
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Understanding the Risks
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Risks Associated with People
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Risks Associated with Weather
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Risks Associated with Outside Forces
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Understanding YOUR Risks
What risks are you most vulnerable to?
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Understanding YOUR Risks
Consider:
• The location of your operations.• Nature of your business activities.• Likelihood of an event occurring. • Severity of the consequences.
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Business Impact Analysis
Identify Business Processes:
If you lose this process…
• What is the impact to the organization?
• What is the tolerable downtime?
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Identify Critical Business Processes
Business Impact Analysis Criteria:
• Customer Service• Legal Obligations• Revenue • Expenses • Stakeholders• Reputation
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Identify Resources Required to Maintain Critical
Processes• Documentation• Human resources• Equipment• Facilities• Supplies• IT and communications infrastructure• Applications• Transportation
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Strategies for Business Recovery
How do we temporarily replace the necessary resources…
• In the most efficient manner, and
• Within the tolerable recovery timeframe
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Disaster Avoidance Strategies
Some examples…
• Backup and recovery strategies• Off-site storage• Fire suppression• Physical security• Network security• Information life-cycle management – know what
information is important and where it is• Equipment life-cycle management – service contracts,
warranties, service level agreements• Redundancy - elimination of single points of failure
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Notification Strategies
Establish BCP Team and emergency communications such as…
• Public broadcasters/Emergency broadcasters• Phone trees• Emails• Blackberry PIN messages• Text messages• Web site postings• Employee polling/roll call• Notification Services (e.g. Message One)
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Communication and Collaboration Strategies
• Contact lists• Cell phones• VoIP – voice over IP• Telecommuting/VPN remote access• Laptop policy – home every night• On-line collaborative tools (e.g. Sharepoint)• Instant Messenger• Video conferencing
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Human Capital Continuity Strategies
• Cross training• Mutual aid• Contractors• Temp agencies• Outsourcing• Employment policies – sick leave, on-
call
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Equipment Continuity Strategies
• Inventory lists – know what you need• Warranties, service guarantees, and
service level agreements• Equipment sparing/caching• Clustering• Virtualization
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Facility Continuity Strategies
• Temporary facilities
• Mutual aid
• Geographic diversity
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Application Continuity Strategies
• Backup and recovery• Off-site storage• Co-location• Data synchronization• Redundancy – clustering• Virtualization• Monitoring• Geographic diversity• Outsourcing
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Records Continuity Strategies
• Life-cycle management• Off-site storage• Electronic storage • On-line access• Version control
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Writing the Plan
• Have a Program not a Plan• Use a collaboration tool• Make it accessible in times of
emergency• Consider using BCP software
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Maintaining and Testing the Plan
• Bake the maintenance of the plan into your other business processes
• Set up a routine testing cycle• Vary the types of testing you do –
desktop reviews to full scenario simulations
• Use resources from outside your organization
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Next Steps: Develop Project Plan
• Select participants for each stage of the project.
• Establish project timelines.
• Schedule the working group sessions.
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Thank you!