business continuity technology peter lesser [email protected] (212) 692-5617 peter lesser...
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Business ContinuityTechnology
Peter [email protected](212) 692-5617
Peter [email protected](212) 692-5617
Kraft Kennedy & Lesser, Inc.360 Lexington Avenue
New York, NY 10017
Kraft Kennedy & Lesser, Inc.360 Lexington Avenue
New York, NY 10017
K raft Kennedy Lesser &
Inc.
AgendaAgenda
Kraft Kennedy & Lesser
Business Continuity Planning
Business Continuity
Technology
Q & A
Kraft Kennedy & Lesser
Business Continuity Planning
Business Continuity
Technology
Q & A
K raft Kennedy Lesser &
Inc.
Kraft Kennedy & LesserKraft Kennedy & Lesser
Founded in 1988 Dedicated to legal community
Consulting Systems Integration
Offices in New York, Houston and San Francisco 50+ Consultants
Founded in 1988 Dedicated to legal community
Consulting Systems Integration
Offices in New York, Houston and San Francisco 50+ Consultants
K raft Kennedy Lesser &
Inc.
Kraft Kennedy & LesserRepresentative Clients
BUSINESS CONTINUITYPLANNING
K raft Kennedy Lesser &
Inc.
Business ContinuityPlanning
Business ContinuityPlanning
Facilities
Human Resources
Information
Facilities
Human Resources
Information
K raft Kennedy Lesser &
Inc.
FacilitiesFacilities
National Office Critical Firm Functions Space
Local Offices Critical Office Functions Space
National Office Critical Firm Functions Space
Local Offices Critical Office Functions Space
K raft Kennedy Lesser &
Inc.
Human ResourcesHuman Resources
National Office Emergency Management Team Manual
Local Office Emergency Management Team Manual
Local Office Emergency Preparedness Employee Manual
National Office Emergency Management Team Manual
Local Office Emergency Management Team Manual
Local Office Emergency Preparedness Employee Manual
K raft Kennedy Lesser &
Inc.
InformationInformation Current storage locations
Paper Desk-side files Office Records Centers Office safes Off-site storage vendors
Electronic Messaging Document Manage Various Systems
Protection mechanisms Off-Site Storage Image critical documents Technology
Current storage locations Paper
Desk-side files Office Records Centers Office safes Off-site storage vendors
Electronic Messaging Document Manage Various Systems
Protection mechanisms Off-Site Storage Image critical documents Technology
BUSINESS CONTINUITYTECHNOLOGY PLANNING
K raft Kennedy Lesser &
Inc.
MissionMission
To create systems redundancies which aim to eliminate interruptions in service attributable to:
Data center component failure Data center facility failure Communications link failure Building becomes temporarily or
permanently inaccessible
To create systems redundancies which aim to eliminate interruptions in service attributable to:
Data center component failure Data center facility failure Communications link failure Building becomes temporarily or
permanently inaccessible
K raft Kennedy Lesser &
Inc.
AssumptionsAssumptionsThe plan directs investments toward protecting firm applications deemed most critical.
Critical applications are defined as those which pose the most risk to firm operations should they become unavailable for any period of time. They are:
Messaging Document Management and Document Processing Time Entry Litigation Systems Contact Management Conflicts
The remaining less critical applications will be restored as needed if an outage is determined to be long-term.
The plan directs investments toward protecting firm applications deemed most critical.
Critical applications are defined as those which pose the most risk to firm operations should they become unavailable for any period of time. They are:
Messaging Document Management and Document Processing Time Entry Litigation Systems Contact Management Conflicts
The remaining less critical applications will be restored as needed if an outage is determined to be long-term.
K raft Kennedy Lesser &
Inc.
Current CapabilitiesCurrent CapabilitiesStandard law firm practices.
The firm’s data centers are protected by: Fire control systems Temperature control systems Physical security systems Uninterruptible power supplies
Hardware components are protected by: Duplicate power supplies Duplexed/RAID hard drives Redundant Internet access communications facilities
Firm data is protected by tape backup procedures and data is regularly moved to off site storage.
No real time ability to utilize that data in case of systems failure.
Standard law firm practices.
The firm’s data centers are protected by: Fire control systems Temperature control systems Physical security systems Uninterruptible power supplies
Hardware components are protected by: Duplicate power supplies Duplexed/RAID hard drives Redundant Internet access communications facilities
Firm data is protected by tape backup procedures and data is regularly moved to off site storage.
No real time ability to utilize that data in case of systems failure.
K raft Kennedy Lesser &
Inc.
Strengths & Weaknesses of Current System
Architecture
Strengths & Weaknesses of Current System
Architecture Advantages: Systems are decentralized. Failure in one office does
not affect the rest of the Firm. Systems are not dramatically affected by local
communications failures.
Disadvantages: Minimal system redundancy. Vulnerable to local system and power outages. Firm data is protected by tape backup only. No real time ability to utilize data in case of system
failure. Maximum of days to weeks of downtime and 24
hours of data loss.
Advantages: Systems are decentralized. Failure in one office does
not affect the rest of the Firm. Systems are not dramatically affected by local
communications failures.
Disadvantages: Minimal system redundancy. Vulnerable to local system and power outages. Firm data is protected by tape backup only. No real time ability to utilize data in case of system
failure. Maximum of days to weeks of downtime and 24
hours of data loss.
K raft Kennedy Lesser &
Inc.
Availability & Disaster Recovery Goals
Availability & Disaster Recovery Goals
High Availability Requirement
Application Disaster Recovery Requirement
Data Loss………..…Recovery time……..Disconnects……..…
0 00
Critical Data Loss…….….. Recovery Time…..
1/2 hour2 hours
Data Loss………..…Recovery Time…….
00
Very Importa
nt
Data Loss…….….. Recovery Time…..
2 hours4 hours
Data Loss………..... RecoveryTime……..
024 hrs
Important
Data Loss…..……. Recovery Time .….
24 hours72 hours
K raft Kennedy Lesser &
Inc.
Management GoalsManagement Goals
Cost Containment Reduce Systems Management Effort Improve Consistency Reduce Infrastructure Upgrade Effort Reduce Time to Support New
Applications Reduce Time to Establish and Support
New Locations
Cost Containment Reduce Systems Management Effort Improve Consistency Reduce Infrastructure Upgrade Effort Reduce Time to Support New
Applications Reduce Time to Establish and Support
New Locations
K raft Kennedy Lesser &
Inc.
Options for increased capabilities
Options for increased capabilities
Implement local high availability technologies.
Establish current data centers as “hot-sites” for each other.
Establish disaster recovery hot-site.
Relocate technology infrastructure to redundant off-site data centers.
Implement local high availability technologies.
Establish current data centers as “hot-sites” for each other.
Establish disaster recovery hot-site.
Relocate technology infrastructure to redundant off-site data centers.
K raft Kennedy Lesser &
Inc.
Advanced High Availability Technologies
Advanced High Availability Technologies
Environmental Protection Hardware Component Redundancy Clustering Storage
Thin Client Virtualization Consolidation Centralization Caching Replication Backup
Environmental Protection Hardware Component Redundancy Clustering Storage
Thin Client Virtualization Consolidation Centralization Caching Replication Backup
K raft Kennedy Lesser &
Inc.
Internal Hot-SitesInternal Hot-SitesAdvantages:
Allows for rapid recovery. Leverages existing firm locations. Reduces space required for some data centers. Reduces efforts for some systems upgrades.
Disadvantages:
Need to acquire significant additional space in primary locations.
Existing locations do not have ideal facilities. Does not fully leverage economies of consolidation. Requires distributed high level IT staff. Solution is most disruptive to implement. Solution is most time consuming to complete. Must invest in redundant communications links from small
offices to consolidated data centers.
Advantages: Allows for rapid recovery. Leverages existing firm locations. Reduces space required for some data centers. Reduces efforts for some systems upgrades.
Disadvantages:
Need to acquire significant additional space in primary locations.
Existing locations do not have ideal facilities. Does not fully leverage economies of consolidation. Requires distributed high level IT staff. Solution is most disruptive to implement. Solution is most time consuming to complete. Must invest in redundant communications links from small
offices to consolidated data centers.
K raft Kennedy Lesser &
Inc.
Disaster Recovery Hot-Site
Disaster Recovery Hot-Site
Advantages: Protects multiple offices from disaster in any
single location. Hot-site is easily scaled to backup addition
applications or locations. No reliance on communications for normal
operations.
Disadvantages: Does not provide full systems recovery. Does not protect from component failure. Does not leverage economies of consolidation. Requires large distributed IT staff. Solution is disruptive to implement.
Advantages: Protects multiple offices from disaster in any
single location. Hot-site is easily scaled to backup addition
applications or locations. No reliance on communications for normal
operations.
Disadvantages: Does not provide full systems recovery. Does not protect from component failure. Does not leverage economies of consolidation. Requires large distributed IT staff. Solution is disruptive to implement.
K raft Kennedy Lesser &
Inc.
Redundant Off-Site Data Centers
Redundant Off-Site Data Centers
Advantages: Allows for rapid recovery. Reduces space required for in office data centers. Allows data centers to be located in less expensive locations. Allows data centers to be located in buildings with enhanced
facilities. Increases in DR protection are realized during
implementation process. Allows for IT staff consolidation. Allows for simplification of systems design. Dramatically reduces efforts for systems upgrades. Dramatically reduces time to support new locations. Requires smallest amount of hardware and software. Solution is least disruptive to implement.
Disadvantages: Must invest in redundant communications links from all
offices to data center locations.
Advantages: Allows for rapid recovery. Reduces space required for in office data centers. Allows data centers to be located in less expensive locations. Allows data centers to be located in buildings with enhanced
facilities. Increases in DR protection are realized during
implementation process. Allows for IT staff consolidation. Allows for simplification of systems design. Dramatically reduces efforts for systems upgrades. Dramatically reduces time to support new locations. Requires smallest amount of hardware and software. Solution is least disruptive to implement.
Disadvantages: Must invest in redundant communications links from all
offices to data center locations.
K raft Kennedy Lesser &
Inc.
RecommendationsRecommendations
BUSINESS CONTINUITYTECHNOLOGY
K raft Kennedy Lesser &
Inc.
Environmental Protection
Environmental Protection
HVAC Fire Suppression Water Detection Uninterruptible Power
Supply Generator Access Security
HVAC Fire Suppression Water Detection Uninterruptible Power
Supply Generator Access Security
K raft Kennedy Lesser &
Inc.
Hardware Component Redundancy
Hardware Component Redundancy
Power Supplies Fans Memory (Parity/Chipkill) NICs HBAs Disk Drives LAN Switches Backbone Cable Riser Shafts
Power Supplies Fans Memory (Parity/Chipkill) NICs HBAs Disk Drives LAN Switches Backbone Cable Riser Shafts
K raft Kennedy Lesser &
Inc.
ClusteringClustering
Fault Tolerant Hardware
Operating System
Clustering
Application Clustering
Fault Tolerant Hardware
Operating System
Clustering
Application Clustering
K raft Kennedy Lesser &
Inc.
StorageStorage
Tape
Local Storage
NAS
SANs SCSI FC iSCSI Boot from SAN
Tape
Local Storage
NAS
SANs SCSI FC iSCSI Boot from SAN
K raft Kennedy Lesser &
Inc.
Thin ClientThin Client
Windows Terminal Server
Citrix
Browser
Windows Terminal Server
Citrix
Browser
K raft Kennedy Lesser &
Inc.
VirtualizationVirtualization
VMware Microsoft HW Partitioning OS Partitioning
VMware Microsoft HW Partitioning OS Partitioning
K raft Kennedy Lesser &
Inc.
ConsolidationConsolidation Blade Servers Clusters Virtual Servers
Server Consolidation Minimize Support Efforts Improved Realization of
Availability Costs
Blade Servers Clusters Virtual Servers
Server Consolidation Minimize Support Efforts Improved Realization of
Availability Costs
K raft Kennedy Lesser &
Inc.
CentralizationCentralization Reduced Number of Servers Reduced Storage Overlap Centralized Support Simplified Replication
Reduced Number of Servers Reduced Storage Overlap Centralized Support Simplified Replication
K raft Kennedy Lesser &
Inc.
CachingCaching Messaging Document Management
Supports Users Remote from Systems
Supports Centralization Supports Consolidation
Messaging Document Management
Supports Users Remote from Systems
Supports Centralization Supports Consolidation
K raft Kennedy Lesser &
Inc.
ReplicationReplication Data Redundancy Minimal Value without Systems Minimal Value without Access
Operating Systems SAN to SAN Dedicated Communications vs.
IP Bandwidth Required
Data Redundancy Minimal Value without Systems Minimal Value without Access
Operating Systems SAN to SAN Dedicated Communications vs.
IP Bandwidth Required
K raft Kennedy Lesser &
Inc.
BackupBackup
Disk to Disk/Virtual Tape Three Tier Tape Libraries On-Line
Backup at Secondary Site
Disk to Disk/Virtual Tape Three Tier Tape Libraries On-Line
Backup at Secondary Site
K raft Kennedy Lesser &
Inc.
Wide Area NetworkWide Area Network Technology
Traditional IP Fiber
Performance Bandwidth Latency
Diversity WAN carrier Local Exchange carrier Point of entry (as possible) Inside wiring
Managed Service
Technology Traditional IP Fiber
Performance Bandwidth Latency
Diversity WAN carrier Local Exchange carrier Point of entry (as possible) Inside wiring
Managed Service
Questions&
Answers