business driven it
DESCRIPTION
In current turbulent economic times, we experience increasing pressure on IT efficiency and quality. Although IT hasn’t yet been part of the core business of all industries, it is (or could soon become) a crucial factor of business success in many industries today.TRANSCRIPT
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Business Driven ITErase boarders between Business and IT
Roman Šmiřák
Manager of [email protected]
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IT reality
Outside – in perspective
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02011 2012 2013
Build
Business dynamics
IT change pace
External dynamics
% of IT cost reducing
Unfavorable cost split
Operational project portfolio
Alignment with Business
Run
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IT reality
IT perspective inside
© 2012 Tieto Corporation4
IT reality
Collaboration or blame game?
Business vs. IT
IT is always a problem; I doubt we get all the return on investment!
Why we have to wait several months even for small enhancement of a system!
This is third major incident this year already! Guys do you really have things under control?
Guys, you force us to constantly switch between the tasks since you due to constant escalation mode!
What shall I do if you shrink our budget every year? We simply need more people!
This deadline was impossible from the beginning – I told you so! Now we are in complete mess due to it!
© 2012 Tieto Corporation5
Need for
speed
Not enou
gh time
IT reality
Why do we keep status quo?
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IT reality
Consequence?Quality suffers
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MORE HASTE, LESS SPEED
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LESSHASTE, MORE SPEED
Lean changes it upside down
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Classical Lean
Simple view on Lean
Identify Value
Map the Value
Stream
Create Flow
Establish Pull
Seek Perfection Customer
People
http://www.lean.org/whatslean/principles.cfm
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Best known Lean tools
5s, Kanban, Visual management
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Lean manufacturing vs. IT
Chance to repeat a success formula
(reuse)
Problem class
Goal
Processstrategy Learning and improving
Higher valueInnovation
Growth
StandardizationWaste reduction
Lower cost
Development Manufacturing
<50% 99%
Few limits but many unknown factors
Many limitsbut known
Sustainability
Planning and Control
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End-Customervalue
Tieto Lean@IT
Our focus: Learning and Improving
Enable• Prerequisites in place
• Management & Coaches mobilized
• Foundations explained
Tieto coach
Leap• Common understanding &
Focus (A0, VSM, 5 Why’s)
• Improvements identified
• A3 (PDCA) started by team
Tieto / Internal coach 50/50
Continuously improve• Business impact of A3 (PDCA)
• Improvements in action
• Coaches act independentlyInternal coach
Business Proce
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TechnologyPeople
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Success story
Lean@Tieto
Carsten Henke
Director, Solution Area
Currently we have in average doubled Productivity per month than in average of 2011!
Lean@Tieto significantly contributed by:• Cross-functional, cross-country Lean workshops providing brand new
perspective on improvements, pulling people out of their boxes.
• Sharing experience and providing on-job coaching.
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 50
200
400
600
800
1000
1200
Number of errors
2011 2012
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Com
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Thank You!
Roman Šmiřák
Manager of [email protected]