The Ultimate Business English Email Quiz Feedback at End Version

The Ultimate Business English Email Quiz Feedback at End Version

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First view these videos.How to Write a Formal Business Email in English

How to Write Informal Business Emails in English

The Grammar of Business Emails in English

Formal and Informal Business Request Emails in English

Choose the best answer.

15 questionsAnswers at the end of the quiz.

Pause the video for more time to answer.

1. You are writing to a close colleague/coworker.Choose the best greeting and sign off.

(A) Dear Kylie, - Yours sincerely,

(B) Hello Kylie, - Yours faithfully,

(C) Hi Kylie, - Regards,

(D) Dear Ms. Kylie, - Regards,

2. You are writing to Sandra Jenkins who you do NOT know well.

The best greeting is:

(A) Dear Ms Porter

(B) Hey Sandy

(C) Dear Sandra

(D) Dear Ms. Sandra

3. You are writing to inform a colleague about a meeting.

The best subject line is:

(A) monthly sales meeting is on tomorrow at 9.30

(B) meeting

(C) sales meeting arrangements

(D) - (no subject)

4. You are writing to a member of your team on a Monday to request (ask for) a report.

The best opening is:

(A) How was the weekend?

(B) I want the report right now.

(C) I’m writing to see if you have completed the report.

(D) My weekend was fantastic. My daughter had a wonderful birthday party with clowns and balloons, and she got at least twenty presents.

5. Which small talk phrase is correct?

(A) How are you turning?

(B) How are you going?

(C) I wish you are well.

(D) How did the conference went?

6. Which topic phrase is correct?

(A) I am writing in regards to your complaint.

(B) I’m writing regarding to your complaint.

(C) I’m writing concern your complaint.

(D) I write regarding your complaint.

7. Which purpose phrase is correct?

(A) I am writing inform you about our brand new product.

(B) I’m writing informing you about our brand new product.

(C) I’m writing to tell you our brand new product.

(D) I’m writing to let you know about our brand new product.

8. Which request is correct?

(A) I would grateful if you could fill in the attached form.

(B) Could you please fill in the attached form?

(C) I would appreciate it you could fill in the attached form.

(D) Would you mind to fill in the attached form?

9. Which request is best for a simple request for information?

(A) Would it be at all possible for you to send me a product brochure?

(B) Send me your product catalogue please.

(C) Could you please send me your product catalogue?

(D) Send me your catalogue ASAP!

10. Which phrase for referring to attachments is NOT correct?

(A) The July report is attach.

(B) Attached you’ll find the July report.

(C) Please find the July report attached.

(D) I’ve attached the July report.

11. Email Acronyms 1

What does the following acronym mean?

FYI

12. Email Acronyms 2

What does the following acronym mean?

BTW

13. Email Acronyms 3

What does the following acronym mean?

TIA

14. Which closing ‘question’ phrase is correct?

(A) If you have some questions, don’t hesitate to contact me.

(B) If you have any question, just ask.

(C) Feel free to contact if you have any questions.

(D) If you have any questions, please don’t hesitate to contact me.

15. Which closing ‘future contact’ phrase is correct?

(A) Look forward to hear you.

(B) Look for to hearing from you.

(C) I look forward to hearing from you.

(D) I looking forward to hearing from you.

Answers

Let’s see how you went!

1. You are writing to a close colleague/coworker.Choose the best greeting and sign off.

(A) Dear Kylie - Yours sincerely

(B) Hello Kylie - Yours faithfully

(C) Hi Kylie - Regards

(D) Dear Ms. Kylie - Regards

Yours sincerely and yours faithfully are usually for

letters.

Dear + first name and Kind/Best regards for a more formal email.(Dear + title + first name is always wrong.)

xxx x

2. You are writing to Sandra Jenkins who you do not know well.

The best greeting is:

(A) Dear Ms Jenkins

(B) Hey Sandy

(C) Dear Sandra

(D) Dear Ms. Sandra

Dear + first name is usually the appropriate greeting for formal

emails.

xx

x

more letter style

too informal

3. You are writing to inform a colleague about a meeting.

The best subject line is:

(A) monthly sales meeting is on tomorrow at 9.30

(B) meeting

(C) sales meeting arrangements

(D) - (no subject)

too long

too general

impolite

xx

xx

4. You are writing to a member of your team on a Monday to request she send you a report.

The best opening is:

(A) How was the weekend?

(B) I want the report right now.

(C) I’m writing to see if you have completed the report.

(D) My weekend was fantastic. My daughter had a wonderful birthday party with clowns and balloons, and she got at least twenty presents.

xx

xrude

no small talk

too much small talk

no small talk

5. Which small talk phrase is correct?

(A) How are you turning?

(B) How are you going?

(C) I wish you are well.

(D) How did the conference went?

xx

x

We don’t use the word ‘turning’ here.

I hope you are well.

Past simple question - How did the the conference go?

6. Which topic phrase is correct?

(A) I am writing in regard to your complaint.

(B) I’m writing regarding to your complaint.

(C) I’m writing concern your complaint.

(D) I write regarding your complaint.

xx

x concerning

regarding sthno ‘to’

I am writing - present continuous

7. Which purpose phrase is correct?

(A) I am writing inform you about our brand new product.

(B) I’m writing informing you about our brand new product.

(C) I’m writing to tell you our brand new product.

(D) I’m writing to let you know about our brand new product.

xx

x

to inform you about sthto inform you about sth (something)

to tell you about sth

8. Which request is correct?

(A) I would grateful if you could fill in the attached form.

(B) Could you please fill in the attached form?

(C) I would appreciate it you could fill in the attached form.

(D) Would you mind to fill in the attached form?

be

if - I would appreciate it if you could + V

mind filling in mind V+ing

xxx

9. Which request is best for a simple request for information?

(A) Would it be at all possible for you to send me a product brochure?

(B) Send me your product catalogue please.

(C) Could you please send me your product catalogue?

(D) Send me your catalogue ASAP!

xx

x

a little too polite

impolite

very rude

10. Which phrase for referring to attachments is NOT correct?

(A) The July report is attach.

(B) Attached you’ll find the July report.

(C) Please find the July report attached.

(D) I’ve attached the July report.

These are ALL correct

These are ALL correct

These are ALL correct

is attachedx

11. Email Acronyms 1

FYI =For your information,...FYI, I’ve attached the sales report you wanted.

12. Email Acronyms 2

BTW = By the way,...

...so that’s why the delivery was delayed.

By the way, did you speak to Caroline?

13. Email Acronyms 3

TIA = Thanks in advance.

Hi Steve

Could you please send me your new product brochure?

TIA

Jen

14. Which closing ‘question’ phrase is correct?

(A) If you have some questions, don’t hesitate to contact me.

(B) If you have any question, just ask.

(C) Feel free to contact if you have any questions.

(D) If you have any questions, please don’t hesitate to contact me.

xx

x

any questions

any questions

contact me

15. Which closing ‘future contact’ phrase is correct?

(A) Look forward to hear you.

(B) Look for to hearing from you.

(C) I look forward to hearing from you.

(D) I looking forward to hearing from you.

hearing from

foward to

x

xx

I’m looking (less formal) or I look (more formal)

Results

• 15 Your an email master!

• 12-14 Fantastic.

• 7-11 Not bad, but check carefully to see where you made mistakes.

• <6 Keep studying email style and useful phrases.

Review

VideosHow to Write a Formal Business Email in English

How to Write Informal Business Emails in English

The Grammar of Business Emails in English

Formal and Informal Business Request Emails in English

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