Business Etiquette

Presented by Professor Crystal Barlettacbarletta@keiseruniversity.edu Keiser University September 29, 2011

Before the Interview• Research the company• Review questions you may be asked during the interview• Research the interviewer• Think about what you can contribute to the company• How big is your digital footprint? (Do a Google Search and

remove anything that is inappropriate)

Resume Writing• What are the key elements of a resume? • Work Experience • Education• Qualifications • Skills• Community Service• Leadership/Management Experience• Awards and Certificates

Dress for Success

Dress Tips

• Ladies should make sure that their dress attire is appropriate fits well, is clean and pressed, and is professional

• Gentlemen should make sure that their dress attire is clean and pressed, and professional

• Minimize jewelry• Cover any visible tattoos

Interview Tips

The Handshake• All Hands on Deck • Make sure your hands/ nails are neat and clean prior to the interview. • If you have sweaty palms, or get nervous easily, carry a tissue with you to wipe your

hands.The confident handshake Offer your hand even if the interviewer doesn't offer his or her hand first. • Use a firm handshake and adjust your grip to the other person's hand. • Hold the handshake for 2 to 3 seconds making a slight up and down pumping motion. • Smile and make eye contact as you shake hands. In a panel interview, take the time to

shake hands with everyone you meet.• Leave the Interview With a Handshake as Well• Refer to the interviewer by name when you are saying goodbye. Thank them for the

interview personally as you shake hands before you leave. Remember to shake hands with everyone in the room even if you must reach across a table or walk around a room.

• Learn local customs when interviewing for a position in another country or with an international business. Not all cultures consider a handshake as an appropriate gesture.

Interview and Office Etiquette• Greet the Interviewer as Mr., Mrs., Ms., Dr., etc.• Shake hands and look the interviewer in the eye• Have a copy of your resume ready• Answer the questions to the best of your ability an try to

showcase your talents and abilities

The End of the Interview and the Follow-up• -Ask important questions about the company, but do not ask

about vacation time, salary, and other information that does not pertain to job requirements.

• Thank the interviewers and shake their hands as you leave the room.

• Send a thank you card after the interview, thanking the interviewer for the opportunity.

Helpful Sites• Forbeshttp://www.forbes.com/2006/04/12/cx_sr_job_interview_slide.html?thisSpeed=35000 • Bureau of Labor Statisticshttp://www.bls.gov/oco/oco20045.htm • Glassdoorhttp://www.glassdoor.com/index.htm • Resume Writinghttp://www.bc.edu/offices/careers/skills/resumes.html

You Have the Job…Now What?• Climbing the career ladder• Getting job experience• Showing leadership• References

Leadership- 7Habits of Highly Effective People• HABIT 1: Be Proactive• Take initiative• Manage change• Respond proactively• Keep commitments• Take responsibility and have accountability• Have a positive influence on results

HABIT 2: Begin with the End in Mind

• Define vision and values• Create a mission statement• Set measurable team and personal goals• Start projects successfully• Align goals to priorities• Focus on desired outcomes

HABIT 3: Put First Things First

• Execute strategy• Apply effective delegation skills• Focus on important activities• Apply effective planning and prioritization skills• Balance key priorities• Eliminate low priorities and time wasters• Use planning tools effectively• Use effective time-management skills

HABIT 4: Think Win-Win

• Build high-trust relationships• • Build effective teams• • Apply successful negotiation skills• • Use effective collaboration• • Build productive business relationships

HABIT 5: Seek First to Understand, Then to be Understood

• Apply effective interpersonal communication• • Overcome communication pitfalls• • Apply effective listening skills• • Understand others• • Reach mutual understanding• • Communicate viewpoints effectively• • Apply productive input and feedback• • Apply effective persuasion techniques

HABIT 6: Synergize

• Leveraging diversity• • Apply effective problem solving• • Apply collaborative decision making• • Value differences• • Build on divergent strengths• • Leverage creative collaboration• • Embrace and leverage innovation

HABIT 7: Sharpen the Saw

• Achieve life balance• • Apply continuous improvement• • Seek continuous learning

References• Covey, S. R. (2004). The 7 habits of highly effective people.

New York, New York: Free Press.