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  • "Excellence is doing ordinary things extraordinarily well."

    AdministrationCourses

    Professional Development Training has a specialised division of Administrationexperts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs

  • Administration Courses

    BusinessEtiquetteTraining MeetingManagement PersonalProductivityTraining

    ProfessionalTelephoneSkills TimeManagementTraining FoundationSkillsforPA'sandExecutiveAssistants

    FoundationSkillsforNewHROfficers

    BudgetsandFinancialReports

    BookkeepingFundamentals

    MinuteTakingTraining ComputerBasicsFoundationTraining

    AdvancedSkillsforPA'sandExecutiveAssistants

  • Courses for Executive Assistants, AdministrativeAssistants, Personal Assistants and Secretaries

    ProfessionalDevelopmentTraininghasaspecialiseddivisionofAdministrationexpertsthatwilltailorthedeliveryofanyofthecoursestobespecifictoyoursituationandlearningneeds.OurextensivecurriculuminAdministration,outstandingdepthoftrainersacrossthecountryanddiverserangeofindustryexperiencemeansthatpdtrainingisthebestchoiceforAdministrationcourses.pdtrainingwillexceedyourexpectationsandhelpyouachievetheresultsyouareseeking.

  • Creatingaprofessionalandfavorableimpressionwithaclient,abusinesspartner,orasuperiorrequiresspecificknowledgeonhowtopolitelyconverse,introduceothers,inviteothers,etc.Inamulti-culturalsetting,itisimportanttomakepreparationstoengageeverypersonsuccessfully.ThepdtrainingBusinessEtiquette&ProfessionalConductTrainingCourseofferspracticaltechniquestocreateanimpressionandbuildrapportwithothersinbusinessmeetings,overthephone,inwritingemails,andinsemi-professionalgatherings.ThispracticalandengagingtrainingcourseisavailablenowthroughoutNigeria,includingLagos.PleaseclickonthePublicClasstabbelowtoviewourBusinessEtiquette&ProfessionalConductTrainingcourseschedulebycityorclicktheIn-HouseTrainingtabtoreceiveafreequoteforcoursesdeliveredatyourpreferredlocation.

    Business Etiquette Training Outline

    Foreword:Professionalconductandgoodbusinessetiquettehaveneverbeenmoreimportant.Traditionalstructuresandcommunicationischanging,howeveretiquetteandprofessionalismarestillimportantwithinthebusinessandwithexternalclients.

    Outcomes:

    By the end of this training course, participants will:

    Understandwhatetiquetteis&whyit'simportantLearnstrong,professionalsocialskillsincluding:

    effectiveintroductionscreatingagoodfirstimpressionwiththe"3C's"minimizenervousnessinsocialsituationsmastertheartofmemorizingnameslearnthe3stepstoeffectivehandshakesenumeratethe4levelsofconversationunderstandplacesettings,napkinetiquette&basictablemannersunderstandtheprotocolfororderinginarestaurant,handlingalcoholduringabusinessmeal,payingthebill&tipping

    Masterprofessionalofficeconductincluding:etiquetteinrelationtoopenplan&cubicleenvironmentsworkingoutoftheofficedo'sanddon'tsinmeetingseatingatwork

    MasterthefundamentalsofemailetiquetteAcquiretelephoneetiquettefundamentalsLearnhowtodressforsuccessGainvaluableinsightintointernationaletiquette

  • BusinessEtiquette&ProfessionalConductCourse-Lesson1Networking for Success

    CreatinganEffectiveIntroductionMakingaGreatFirstImpressionMinimizingNervousnessUsingBusinessCardsEffectivelyRememberingNames

    BusinessEtiquette&ProfessionalConductCourse-Lesson6Eating Out

    OrderinginaRestaurantAboutAlcoholicBeveragesPayingtheBillTipping

    BusinessEtiquette&ProfessionalConductCourse-Lesson2Professional Introductions

    Thethree-stepprocessThefourlevelsofconversationTheHandshake

    BusinessEtiquette&ProfessionalConductCourse-Lesson7Telephone Etiquette

    DevelopinganAppropriateGreetingDealingwithVoiceMailMobilePhoneDo'sandDon'ts

    BusinessEtiquette&ProfessionalConductCourse-Lesson3Professional Office Conduct

    OpenPlanandCubicleenvironmentsWorkingoutoftheofficeEatingatWorkMeetingDo'sandDon'ts

    BusinessEtiquette&ProfessionalConductCourse-Lesson8The Written Letter

    ThankYouNotesFormalLettersInformalLetters

    BusinessEtiquette&ProfessionalConductCourse-Lesson4Business Email Etiquette

    Professionalism&emailsProperandimproperuseforforwardingandCCGrammar,flamingandnetiquetteTop5technologytips

    BusinessEtiquette&ProfessionalConductCourse-Lesson9Dressing for Success

    TheMeaningofColorsInterpretingCommonDressCodesDecidingwhattoWear

    BusinessEtiquette&ProfessionalConductCourse-Lesson5Business E-Mail Etiquette

    AddressingyourMessageGrammarandAcronymsTopFiveTechnologyTips

    BusinessEtiquette&ProfessionalConductCourse-Lesson10International Etiquette

    GeneralRulesImportantPointsPreparationTips

    Web Links:

    Viewthiscourseonline:http://pdtraining.com.ng/courses/business-etiquette-training

    In-houseTrainingInstantQuote:http://pdtraining.com.ng/bookings/inhouseex1/quoterequestex1a.aspx

    PublicClasses-EnrolNow!http://pdtraining.com.ng/bookings/publicclassbooking.aspx?courseid=5

    http://pdtraining.com.ng/courses/business-etiquette-traininghttp://pdtraining.com.ng/bookings/inhouseex1/quoterequestex1a.aspxhttp://pdtraining.com.ng/bookings/publicclassbooking.aspx?courseid=5

  • Managingameetingrequiressoundplanning,effectiveorganizing,makingpreparationsfordisruptions,minute-taking,preparingthemeetingplace,andmanagingtheattendees.ThepdtrainingMeetingManagementTrainingCoursepreparesameetingmanagertohandleameetingfromthebeginningtilltheend.Startingwithplanningandpreparingforameetingtoclosingameeting,thistrainingcoursehelpstodevelopskillsforhandlingeverystepofmanagingmeetings.ThispracticalandengagingtrainingcourseisavailablenowthroughoutNigeria,includingLagos.PleaseclickonthePublicClasstabbelowtoviewourMeetingManagementTrainingcourseschedulebycityorclicktheIn-HouseTrainingtabtoreceiveafreequoteforcoursesdeliveredatyourpreferredlocation.

    Meeting Management Outline

    Foreword:Managersspendsubstantialtimeplanning,attendingandrunningmeetings,yettheyaretoooftenperceivedasunproductiveandfrustratingexperiences.Whenmeetingsareeffectivelyrun,peopleareengagedandcangeneratecollaboration,trust,deliverables,commitmentandactionsthatareacommittedtoanoutcome.Theyenjoyparticipatingandbeingpartofaproductiveteam.ThisMeetingManagementTrainingCoursewillassistparticipantswiththeappropriatemeetingconventionsandprotocolstomanagingformal,informalande-meetings.Participantswilllearntoapplytoolsandtechniquesinplanning,participatingin,andconcludingsuccessfulmeetings.Courseactivitiesalsocoverbuildingapositiveclimateduringameetingandfollowingbestpracticesofverbalandnonverbalcommunication.

    Outcomes:

    By the end of this course, participants will be able to:

    Plan&prepareformeetingsIdentifythecorrectparticipantsGaininsightintochoosingtherighttime&placebasedonmeetingtype,attendees&necessaryoutcomesCreateclear&concisemeetingagendasSetupmeetingspacesformaximumefficiencyLearnhowtoincorporateelectronicoptionsforremoteparticipantsDefine&assignmeetingroles&responsibilitiesUseanagendaformeetingmanagementgarneringadesiredoutcome&accountabilityChairmeetingseffectivelybydealingwithdisruptions,professionallyhandlingpersonalityconflictsandtakingmeetingminutes.

  • MeetingManagementTrainingCourse-Lesson1Planning and Preparing - Part One

    IdentifyingtheparticipantsChoosingthetimeandplaceCreatingtheagenda

    MeetingManagementTrainingCourse-Lesson6Chairing a Meeting - Part One

    GettingoffontherightfootTheroleoftheagendaUsingaparkinglot

    MeetingManagementTrainingCourse-Lesson2Planning and Preparing - Part Two

    GatheringmaterialsSendinginvitationsMakinglogisticalarrangements

    MeetingManagementTrainingCourse-Lesson7Chairing a Meeting - Part Two

    KeepingthemeetingontrackDealingwithovertimeHoldingparticipantsaccountable

    MeetingManagementTrainingCourse-Lesson3Setting up the Meeting Space

    ThebasicessentialsTheextratouchesChoosingaphysicalarrangement

    MeetingManagementTrainingCourse-Lesson8Dealing with Disruptions

    RunninginandoutMobilephonesandpagersringingOffonatangentPersonalityconflicts

    MeetingManagementTrainingCourse-Lesson4Electronic Options

    OverviewofthechoicesavailableThingstoconsiderMakingafinaldecision

    MeetingManagementTrainingCourse-Lesson9Taking Minutes

    Whatareminutes?WhatdoIrecord?Atake-hometemplateClosing

    MeetingManagementTrainingCourse-Lesson5Meeting Roles and Responsibilities

    ThechairpersonTheminutetakerTheattendeesVariationsforlargeandsmallmeetings

    MeetingManagementTrainingCourse-Lesson10Making the most of your Meeting

    The50minutemeetingUsinggamesGivingprizesStuffedwithmagic

    Web Links:

    Viewthiscourseonline:http://pdtraining.com.ng/courses/meeting-management-training-course

    In-houseTrainingInstantQuote:http://pdtraining.com.ng/bookings/inhouseex1/quoterequestex1a.aspx

    PublicClasses-EnrolNow!http://pdtraining.com.ng/bookings/publicclassbooking.aspx?courseid=16

    http://pdtraining.com.ng/courses/meeting-management-training-coursehttp://pdtraining.com.ng/bookings/inhouseex1/quoterequestex1a.aspxhttp://pdtraining.com.ng/bookings/publicclassbooking.aspx?courseid=16

  • Personalproductivitycanbeimprovedeffortlesslyusingspecifictechniquesandmethods.Prioritizing,organizing,scheduling,evaluating,andmanagingtaskshelpindrasticallyimprovingproductivitywithoutworkingharder.ThepdtrainingPersonalProductivityTrainingCoursehelpstoimproveyourroutinebyusingprecisemethodsaimedatmaximizingproductivity.ThispracticalandengagingtrainingcourseisavailablenowthroughoutNigeria,includingLagos.PleaseclickonthePublicClasstabbelowtoviewourPersonalProductivityTrainingcourseschedulebycityorclicktheIn-HouseTrainingtabtoreceiveafreequoteforcoursesdeliveredatyourpreferredlocation.

    Personal Productivity Training Outline

    Foreword:Mostpeopl