BUSINESS ETIQUETTES

AGENDA

INTRODUCTION

FIRST IMPRESSIONS

DRESS CODE

CUBICLE ETIQUETTE

BUSINESS CORRESPONDENCE

SOCIAL ETIQUETTE

BUSINESS MEETING ETIQUETTE

ATTITUDE

PUNCTUALITY

CASELETS

INTRODUCTION

WHAT IS ETIQUETTE?

A fancy word for getting along with others

Politeness

Poise

Confidence

A code that governs the expectations of social behavior

WHY DO WE NEED ETIQUETTE?

There’s no such thing as a vacation from good manners.To be at ease by showing more confidence and poise in business & social situations.Increases the likelihood that your calls, appointments and emails will be received positively. To come across as the polished professional you really are!

FIRST IMPRESSIONS

YOUR FIRST DAY IN OFFICE

You meet a colleague for the first

time. How do you introduce yourself?A. Give them a big hug

B. Say “What’s up dude…cool to meet you.”

C. Say “I’m (name), nice to meet you.

D. Offer a firm handshake and make eye-contact

E. Both C and D

MAKE A GOOD FIRST IMPRESSION

Avoid slangEstablish eye contactAvoid “the hug”Avoid a limp handshakeAlways introduce yourselfKnow who should be introduced first

• Higher-ups first• Females before males

Present a business card• If a higher up, only do this if they do it first

INTRODUCTIONS IN BUSINESSI look upon every day to be lost , in

which I do not make a new acquaintance

S A M U E L J O H N S O N

Introducing yourself

Introducing others

Responding to introductions

What to do when you can’t remember names

Secret to remembering names

MIXING AND MINGLING IN BUSINESS

Prepare in advance

Arrive early

Position yourself

Work the crowd

Don’t clump

Know when to leave

DRESS CODE

DRESSING FOR SUCCESS

By the time we meet and converse,

we have already spoken to each

other in an older more universal

tongue.

-Allison Lurie, Author of The Language of

Clothes

Companies decide the dress codes so as to allow their

employees to work comfortably in the workplace. Yet, they

still need the employees to project a professional image for

the customers, potential employees, and community visitors.

Not acceptable:

Revealing clothes

Wrinkled

Torn

Dirty or frayed

Clothes with pictures, words or terms that may be

offensive to other employees.

APPROPRIATE DRESSING

Clothing Tips for Men: Dress pants in traditional colors, such blue,

gray or black. Dress shoes‐nothing too flashy. A neatly pressed button‐down shirt.

Clothing Tips for Women: A pair of pants or a knee‐length skirt in navy,

black, gray or brown. An unrevealing button‐down shirt or sweater. Simple jewellery, and plain dress shoes.

CASUAL FRIDAY

It’s “Casual Friday”…what would you

wear to the office?

Guys GirlsA. A business suit A. A business suit

B. Shorts and sandals B. A mini skirt and halter top

C. Ripped jeans C. Tight jeans

D. Khakis and a polo D. Nice slacks and a nice blouse

Dress for the occasion

Avoid over-accessorizing

Steer clear of anything too gaudy, too short, or too

tight

Think of “Casual Friday” as if it were an ordinary

day without a necktie or business suit – and, you still

have to “look” professional!

CASUAL FRIDAY

CUBICLE ETIQUETTE

CUBICLE ETIQUETTE

Imagine an invisible door. Don’t just enter

someone’s cubicle.

If they look deep in thought, leave them alone.

If they are on the phone, don’t try to get their

attention with gestures.

Be aware how your voice projects.

Speaker phones and cubes don’t mix.

CUBICLE ETIQUETTE

Others can hear what you say, and could judge you

by your words.

Keep personal phone conversations to a minimum.

Don’t be a cubicle “lurker”.

Keep your cubicle neat and uncluttered.

BUSINESS CORRESPONDENCE

C O M M U N I C A T I O NP H O N E T I P S

Answer the telephone politely. Identify yourself when

you are calling others.

Return phone calls promptly.

Turn off your cell phone or put it on vibrate unless it’s

an emergency. Let your cell phone calls go to voicemail.

Use your cell phone (calls and text messaging) only

during your breaks and lunch.

C O M M U N I C A T I O NE M A I L T I P S

Keep your emails professional. The problem with

email is that your tone can be easily

misunderstood.

Be concise and to the point.

Use proper spelling, grammar, and punctuation.

(remove the lol’s, omg’s)

Re‐read the email before you send it.

C O M M U N I C A T I O NI N T E R N E T T I P S

Avoid personal web surfing.

Never use your access to the web to visit

inappropriate sites.

Avoid using employer’s internet for personal business.

For example: Checking your personal e‐mail account

Paying bills

Online shopping

C O M M U N I C A T I O N :I N T E R N E T T I P S

According to American Management Association (AMA)

and the ePolicy Institute, when it comes to workplace

computer use,

Employers are primarily concerned about inappropriate

Web surfing, with:

76% monitoring workers’ website connections.

65% of companies use software to block connections to

inappropriate websites.

SOCIAL ETIQUETTE

SOCIAL SITUATIONS HOW NOT TO BE

A SOCIAL OUTCAST View the event as an opportunity to network. Prepare some small talk in advance. Mingle and circulate. Don’t be a clique! Dress appropriately Go easy on the food and drink. Seek out the host to show appreciation for the event. Don’t overstay your welcome. Remember, people are taking notes. Don’t give them a

performance they will remember forever.

BUSINESS MEETING ETIQUETTE

Always arrive on time for a business meeting.

Prepare in advance.

Make eye contact while speaking and smile often.

Use icebreakers.

Ask the right kinds of questions.

Be a good listener.

DO NOT use your cell phone.

Cell Do’s and Cell Don’ts

Walk away from others when talking.

Turn your phone off or on vibrate during events.

Never answer your phone during an event.

Be careful when driving.

ATTITUDE

A T T I T U D ET H E R I G H T A T T I T U D E

Here are some key attitudes that employers are looking for

1. Humility

2. Readiness to learn

3. Willingness to change

4. Confidence

5. Respect

6. Have an open mind

7. Positive attitude

8. Work ethic

PUNCTUALITY

P U N C T U A L I T YB E O N T I M E

Arrive on time or early for work, meetings, and

appointments.

If you think you are going to be late, call and let

your supervisor know.

Serious illness or family emergencies are the only

reasons that may justify absence. In those

circumstances, contact your supervisor immediately.

CASELETS

A few employees who speak a language other than

English sometimes communicate with one another in that

language in your workplace. Some employees think this is

fine and none of their business. Other employees feel

uncomfortable and left out when in the presence of these

employees. What do you think? Does workplace etiquette

demand that employees should always speak in a language

that everyone can understand?

John’s co-worker in the next cubicle has a habit of

constantly clearing his throat, snorting and making other

unpleasant sounds. John has tried to ignore this behavior,

but finds it extremely distracting. Should John just work

harder to ignore this behavior (he wonders if perhaps the

coworker has some health problem that is causing this);

counter-attack by making equally unpleasant noises; speak

to the co-worker; or go directly to HR to complain?

CONCLUSION

Etiquette is the key to

surviving all human contact

with your self-esteem, sense

of humor, and self-

confidence intact!!