business excellence & digital transformation · 2019-01-22 · architecture digital...

2018 © Integrated Telecom Company - Confidentialwww.itc.sa

Doc ref: C-MRCOM-TL-17-001-01

Business Excellence & Digital Transformation

Dubai, 22nd January, 2019

Digital ITC

1

Ahsan Aziz Khan

2018 © Integrated Telecom Company - Confidentialwww.itc.sa 2

Creating a Comprehensive Digital Transformation Strategy and achieving Business Excellence

• Digital and it’s impact on the industry• Moving from SMACT to SMACT-P• How Telco’s look at Digital transformation – Some facts• Why is Digital Transformation necessary to survive• Business Excellence framework is the key for success

Agenda


Digital

Social Mobile Analytics Cloud IoT

(SMACT)

Social Mobile Analytics Cloud IoT - Platform

(SMACT-P)


Digitization Digitalization

Digital TransformationThese are relating to Digital but different concepts


DX touches every facet of the organization from product development to customer service, from network planning to maintenance & internal business processes

What Telcos want to achieve through Digital

Digital is must to launch such products and services

DX

O

bje

ctiv

es

Improve operational efficiency

25%

Overall cost savings

8%

Organizational agility20%

Reduce network cost through virtualization

10%

Faster product development &

delivery 33%

Fighting OTT Threat

3%

Smart homes49%

Connected Car32%

Consumer IoT38%

TV/Videos38%

Enterprise IoT

53%Gaming

29%

Pro

du

cts

and

se

rvic

es

Banking21%

IM/Chat9%

Video Calling20%

Music9%

Other 5%%

Source: Telecoms.com survey


Enablement

• Digitalization of

processes

• IT systems

readiness for

enabling network

virtualization

• new revenue

streams

• enabling

partnerships

New Revenue Streams

Why is Digital Transformation necessary

Three Dimensions

Network Virtualisation

• Network

virtualization

• NFV

• SDN

• 5G

• IOT/M2M

• OTT

• Connected cars

• Smart cities

• Cloud

• SAAS PAAS IAAS

• Platforms


Telcos strive to eliminate the label of not being agile, flexible and efficient,

the way they do business


Technological aspects &

Cultural and change management aspects

both are importantlater is more complex to handle

2018 ITC- Confidential

Business Process Excellence Governance

Enterprise Architecture

BenchmarkingCompliance

ePMO Quality Risk

ITC Business Excellence Framework

Business Architecture

Data ArchitectureApplication ArchitectureTechnology

Architecture

Business Architecture

BPR

KPIsPerformance Management

BPMS Implementation

AutomationDigitalization of

processes

COE

Organization structure

CapabilitiesDevelopment

Agile Organization

(DevOPS, CI, CD)

Data Architecture

MDMData

GovernanceSID

(Compliance)Application Architecture

Digital Transformation Roadmap

TMForum (TAM)

Technology Architecture

TOGAF Templates

EnterpriseArchitecture





ePMO Quality Risk


TMForumBusiness Process (conformance)

TMForumBusiness Metric

TMForumCatalyst programs

Process KPIs measurement Reporting

Telco Standards compliance (TIA 942, 3GPP, GSMA etc)

and other industry initiatives






ePMO Quality Risk


The enterprise program management office (ePMO) ties together people, technology and process enabling a better collaborative

working environment through various motivation techniques to rally opposing forces to work toward common goals.

ePMO





ePMO Quality Risk


strengtheningISO 9001, 27001, 20001

Addition of cloud based ISO standards like

270017/18

Privacy and information security emphasis

(Like EU GPDR)

Quality





ePMO Quality Risk


Risk management framework

ISO 31000

Risk

TRANSFORMATION

Organ

ization

C

han

ge Man

ageme

nt

Transformation Program Risk Management framework

Thank you…


business excellence & digital transformation · 2019-01-22 · architecture digital...

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